FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Be responsible for the delivery of processes and solutions in scope towards the People Services Centers, CoEs and HR functions, and provides support/guidance in resolution of problems.
- Reviews change requests, implementation of changes, ensures proper performance of used systems and interfaces.
- Develop and own the governance and process to maintain People function content in Philips.
- Ensure all information, policies and processes are 100% current as well as relevant for our users (employees, managers & HR) through a network of Content owners.
- Create, edit, publish and maintain content at global level for all HR policies, tools and solutions in ServiceNow.
- Work with third parties to create content where applicable, such as copy writers, designers and/or translation agencies.
- Ensure that content is well-structured and easy to find and that it meets the needs of our users.
- Host content update rounds for CoE’s, countries or SME’s to make sure content is being kept up-to-date.
- Continuously improve search functionality and keeping synonym database up-to-date.
- Manage content to achieve business goals and be a voice for the company.
- Design new pages and content layout ensuring adherence to the Philips brand & style guidelines.
- Partner with HR and Global Communications to establish and continue campaigning to shift the culture to use the portal as the “one source of truth” for HR ‘how to’ information, policies and procedures.
- Use metrics (produced by Service Now, our content management system) to identify areas of opportunity; steer for improvement actions with our countries, CoE’s and SME’s.
- Respond and act upon feedback provided by our users by using Survey data as well as article ratings.
- Implement changes to portal layout and content based on analytics and usability in collaboration with HR IS team and IT.
Requirements
What you’ll need- Experience & Expertise
- Strong background in (AI) Knowledge Management (must¬have), preferably in a global, enterprise environment.
- Senior-level maturity with proven experience in governance design, process ownership, and channel strategy within set operating models/service delivery models.
- Solid understanding of HR policies, processes, and programs, and how employees and managers consume HR information.
- Experience with ServiceNow or comparable enterprise knowledge/content platforms (strong advantage).
- Strong stakeholder management and influencing skills, with the ability to lead without direct authority.
- Experience with change management and lean ways of working, enabling sustainable adoption at scale.
- Strategic thinker with the ability to move from vision to execution.
- Strong analytical mindset, comfortable using data and insights to drive decisions.
- High attention to detail combined with a strong focus on user experience and simplicity.
- Comfortable operating at the intersection of content, technology, governance, and AI.
Benefits
Comp & perks- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Governance DesignProcess OwnershipContent ManagementData AnalysisUser Experience Design
Soft Skills
Stakeholder ManagementInfluencing SkillsAttention to DetailStrategic Thinking