Philips

Account Executive

• Responsible for orchestrating the sales process from lead identification and prospecting new business.
• Maintain and grow existing client accounts and ensure sales strategies meet revenue objectives.
• Promote ECG Solutions products and services while driving sales revenue and overall market share.
• Call on cardiologists, electrophysiologists, and hospital administrators in both office and hospital settings.
• Arrange appointments, equipment demonstrations, and sales meetings for Philips ECG Solutions products.
• Communicate the company’s competitive differentiation and value proposition to enhance sales and convert competitive accounts.

Sales Account Executive – Philips ECG Solutions

Field Engineer

• Provide exceptional customer service adhering to customer entitlements and meeting commitments
• Understand the customer's business and generate service revenue
• Participate as a member of the regional work team; work to improve team processes
• Complete all administrative duties and adhere to regulatory requirements
• Diagnose and resolve electronic, network, and mechanical problems locally and in the field

Field Service Engineer – MRI/CT

Customer Success Manager

• Facilitate the more tactical, day-to-day aspects of supporting, discovering, validating, documenting and communicating business-process-related knowledge through modeling, simulating and analyzing current and future states.
• Integration/migration and reporting elements of CRM using advanced knowledge of Microsoft and ensuring system is configured and maintained to support company business practices.
• Monitor and take corrective action related to the integration of SAP and CRM data.
• Works on continuous improvement and optimization of Sales Processes.
• Provide routine data clean-up concerning Accounts, Contacts and Activities in CRM.
• Produce monthly reports, compile findings, track trends, and develop solutions to enhance the accuracy of the system.
• Fulfill data requested by Marketing to perform NPS surveys.
• Ad hoc reporting as needed for Marketing and Sales departments.
• Assist with live and web-based trainings for sales associates related to the system.

Senior CRM Specialist – Salesforce

• Deliver first-line remote technical support for Hospital Patient Monitoring systems
• Manage end-to-end service cases, including call handling and documentation
• Proactively monitor connected systems to detect issues early
• Escalate complex technical issues and provide effective technical handover
• Coordinate onsite service visits and logistics
• Ensure compliance with regulatory and quality requirements
• Participate in advanced training programs and continuous learning opportunities

Service Engineer – Multimodality

People Operations

• Provides professional HR advice and operational support at Philips manufacturing site
• Execute core people processes at site level
• Support employee relations topics and engagement initiatives
• Contribute to change activities by providing people-related guidance

People Partner – Manufacturing

Operations

• Drive process transformation, digital adoption, and continuous improvement.
• Lead change management and process transformation for the implementation of Blue Yonder.
• Act as a bridge between Supply Chain, IT, and Analytics teams.
• Identify opportunities to reduce waste and improve performance across the supply chain.
• Champion the Operational Excellence vision powered by technology.
• Coach teams in structured problem solving and continuous improvement methods.

Senior Manager, Operational Excellence – Technology

Project Manager

• Collaborates closely with customer and vendor project managers to ensure that all project deliverables are aligned with customer expectations
• Acts as the primary contact point for project related communication and information flow between Philips and Prisma at all hospital and organizational levels.
• Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies.
• Serves as a technical and operational liaison between the customer and internal teams, addressing moderately complex inquiries, resolving issues, and ensuring customer satisfaction throughout the project lifecycle.
• Analyzes project data and metrics to provide insights and recommendations that support project goals, contributing to continuous improvement in project execution and customer value delivery.
• Collaborates with cross-functional teams, ensuring that all team members are aligned with project objectives, deadlines, and customer requirements.
• Provides support during pre-sale activities, helping to scope solutions that meet customer needs and ensuring the feasibility of proposed project plans.
• Participates in the integration and installation of products, services, and solutions at customer sites, ensuring that all technical and operational requirements are met.

Biomed Customer Project Manager

Therapist

• As the Cardiac & Vascular Key Account Manager, you will be the primary point of contact for the customer service line leaders in the cardiovascular, surgery and operating room departments.
• Primarily responsible for the core products, which includes Image Guided Therapy (IGT), Mobile Surgery C-Arms and Services.
• Work collaboratively with Image Guided Therapy Devices (IGT-D), Cardiovascular Ultrasound (CV Ultrasound), and Enterprise Diagnostic Informatics in Cardiology (EDI Cardiology) teammates.
• Closely work with account manager counterparts in Precision Diagnosis (CT, MRI, DXR) and Connected Care Patient Monitoring along with Account Executives, Specialists, Services and Solutions to identify, develop, and close opportunities in Philips installed, competitive installed, and new construction labs and operating rooms.
• Establish territory growth plans and strategic initiatives and translate them into clear objectives and targets. Develop and continually refine business strategy for key accounts, customers, and territory to achieve sales targets.
• Document territory install base related to the solutions represented, establish plan to address all assigned accounts within the territory to include breakthrough competitive accounts, segment strategy and understand the market potential of your territory.
• Drive sales process by uncovering compelling customer events, engaging stakeholders, and escalating as appropriate.
• Understand sales stages and ability to navigate sales process by aligning to customer buying journey.
• Strong knowledge of competitive landscape, such as business models, product features, service offerings, and positioning.

Key Account Manager – Cardiac & Vascular Image Guided Therapy

• Install, troubleshoot, service, and maintain equipment at customer sites
• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments
• Understand the customer's business and environment; generate service revenue
• Participate as a member of the regional work team; improve team processes and identify training gaps
• Adhere to established training, quality, and safety requirements

Field Service Engineer 2, Medical Imaging

Cloud Engineer

• Provide support for associated products/solutions in diagnosing, troubleshooting systems and act as experts for the team inside and outside.
• Consults with others on complex issues.
• Influences functional management in the BU, local field and key customers, including R&D in CX, BBN and Bangalore.
• Be the champion for the support customer in the PM marketplace, specifically lowering the cost of ownership and increasing customer satisfaction.
• Thorough understanding and knowledge of product support/servicing processes to drive improvements.
• Challenge the status quo and develop and drive new ideas in solution support.
• Development, implementation, and continuous improvement of the product/system solution technical support strategy.
• Development and delivery of System Level Service/Support training for worldwide internal field service teams/organizations.
• Control of the product/system solution support process.
• Product/System Solution reliability and performance data monitoring.
• Timely development and delivery of service communication for identified issues and solutions through FCOs/SBs/IOSMs.
• Proactive identification of functional, performance, and service improvement opportunities and solution recommendations.
• High-quality “Level 3” product/solution escalation support.

Product Support Engineer – HSPMP, Cloud Services

• Manage all aspects of RIS/PACS/VNA/Cloud projects in an IT Healthcare environment
• Develop and manage project plans aligned to SOW scope, timelines, resources, risks, and quality standards
• Lead end-to-end project execution ensuring delivery across quality, cost, and schedule targets
• Monitor project budgets, track costs/effort, evaluate feasibility, and take corrective actions
• Coordinate cross-functional resources
• Oversee system implementation, integration, and go-live activities
• Drive clear communication across stakeholders
• Ensure compliance with customer requirements and internal policies while delivering a positive customer experience

Customer Project Manager

Account Manager

• demonstrate deep product expertise by effectively selling medical consumables and sensors
• drive end-to-end contract development for key consumable categories including ECG, SPO2, NIBP, and etCO2
• execute strategic initiatives by partnering with cross-functional teams to advance plans at the Integrated Delivery Network (IDN) level
• deliver meaningful customer insights by understanding clinical and operational needs, shaping value propositions, and proactively resolving solution or vendor challenges
• identify and cultivate business opportunities across regions and modalities
• build comprehensive business plans that align to quota goals and promote balanced selling across core consumable categories
• manage a healthy sales funnel in Salesforce (SFDC), using metrics and performance indicators to forecast accurately and consistently meet targets

Sales Account Manager, Clinical Measurements

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times
• Understand the customer's business and competitive environment; generate service revenue
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps
• Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools)
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
• Adhere to established training, quality, and safety requirements
• Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)

Field Service Engineer – Diagnostic X-ray, Cath Lab

• Executing outside sales and territory management, inclusive of account management and new business development.
• Employing a hunter mentality to identify new opportunities, overcome objections and change the mindsets of prescribers, while achieving performance growth goals.
• Performing total office sales calls, in-services on patient profiles, product demonstrations and presenting clinical evidence to physicians.
• Being an expert on Medicare, Medicaid and private insurance coverage-criteria for InCourage vest therapy, while effectively educating healthcare teams in identifying patients who meet coverage criteria.
• Obtaining medical record documentation in order for coverage to be obtained.
• Analyzing data to effectively target priority healthcare teams and create sales call routing.
• Capable to be flexible and adjust routing to fit pipeline management needs.

Sales, Territory Manager – RespirTech

QA Engineer

• Evaluates product designs to uncover safety concerns and potential hazards.
• Applies advanced risk assessment tools, including Failure Mode and Effects Analysis (FMEA) and Fault Tree Analysis (FTA), during the assessment process.
• Perform comprehensive reviews to ensure product safety is thoroughly addressed.
• Identifies and documents risks that could impact reliability and compliance.
• Uses systematic methodologies to analyze and mitigate potential safety issues in hospital patient monitoring products.