Senior Manager, Problem Management Office

Philips

Lead Problem Management Office for North America focusing on proactive issue elimination at Philips. Mentorship of teams, established standards, and executive reporting are key responsibilities.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $117,000 - $208,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Problem Management, Root Cause Analysis, and Change Management while leading teams to drive proactive solutions and governance standards. Capable of providing executive-level reporting and mentoring to enhance organizational performance.

Highest-signal resume keywords

Problem ManagementRoot Cause AnalysisChange ManagementITIL Foundation CertificationLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem ManagementRoot Cause AnalysisKnown Error ManagementCorrective Action PlanningGovernanceChange ManagementKnowledge ManagementService OperationsQuality LeadershipIncident Management

Soft Skills

Analytical SkillsCommunication SkillsMentoring

Certifications & Qualifications

ITIL Foundation CertificationITIL Specialist CertificationITIL Practitioner CertificationLean Six Sigma Green Belt Certification

Industry Keywords

Problem Management OfficeCustomer IssuesAudit-Ready DocumentationExecutive-Level ReportingBacklog Health

About the role

Key responsibilities & impact

Lead the Problem Management Office for North America Support
Drive a proactive, prevention-focused approach that eliminates recurring customer issues
Establish and govern problem management standards, including root cause analysis, known error records, corrective action planning, change coordination, knowledge management, and audit-ready documentation
Track corrective actions from identification through implementation and validation
Lead and mentor Problem Managers and Problem Analysts
Provide executive-level reporting on systemic risks, prevention initiatives, backlog health, and organizational progress
Participation in critical escalations and governance activities outside of standard business hours may be required

Requirements

What you’ll need

5+ years of experience in problem management, incident management, service operations, or quality/process leadership
Previous leadership experience managing technical or operational teams preferred
Expertise in problem management, root cause analysis (RCA), known error management, corrective action planning, governance, change management, and knowledge management
Strong analytical and communication skills
Bachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, Healthcare Informatics, or a related field, or equivalent combination of education and experience
ITIL Foundation certification preferred, along with ITIL Specialist or Practitioner certifications in Problem Management, Incident Management, or Change Enablement
Lean Six Sigma Green Belt certification is a plus.

Benefits

Comp & perks

Generous PTO
401k (up to 7% match)
HSA (with company contribution)
Stock purchase plan
Education reimbursement
Comprehensive Philips Total Rewards benefits program