Field Service Site Lead – Diagnostic Imaging

Philips

Field Service Site Lead responsible for customer relationship management and equipment service in diagnostic imaging. Engaging with customers to resolve needs and ensure quality service delivery.

Posted 7/12/2026full-timeAtlantic City • New Jersey • 🇺🇸 United StatesSenior💰 $39,000 - $61,000 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnostic imaging service, including installation, diagnosis, and repair of equipment, while providing exceptional customer service and collaborating effectively within a team environment.

Highest-signal resume keywords

Diagnostic Imaging Service ExperienceElectronic, Mechanical, And Networking TheoryCustomer Service ExcellenceAbility To Work With Radiation SourcesAssociate Degree In Electronics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationDiagnosisRepairElectronic TheoryMechanical TheoryNetworking TheoryService Revenue GenerationProblem SolvingFlexible Work HoursOn-Call Rotations

Soft Skills

Team CollaborationCustomer Relationship ManagementExpectation Management

Tools & Technologies

Test EquipmentDiagnostic Tools

Industry Keywords

Diagnostic X-RayElectromechanical IndustriesRadiation Safety

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs
Understand the customer's business and competitive environment; generate service revenue
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps
Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learn new tools)
Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
Travel across the specified geography is required; average driving time is 1-4 hours daily and may exceed 50% at times

Requirements

What you’ll need

2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years in electromechanical industries
Preferred experience in Diagnostic X-Ray
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
Knowledge and use of all necessary tools and test equipment
Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred
Ability to safely work with radiation sources and/or radioactive materials
Must be able to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)

Benefits

Comp & perks

Comprehensive Philips Total Rewards benefits program
Generous PTO
401k (up to 7% match)
HSA (with company contribution)
Stock purchase plan
Education reimbursement
Training and advancement opportunities
Field service and lead generation incentive bonus plans
On-call pay
Company fleet/car