Field Service Engineer – Multivendor X-ray, Ultrasound

Philips

Field Service Engineer responsible for managing X-ray/Ultrasound equipment at client sites while providing exemplary customer service and support.

Posted 7/1/2026full-timeNew York City • New York • 🇺🇸 United StatesJunior💰 $32,000 - $51,000 per hourWebsite

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times
Understand the customer's business and competitive environment; generate service revenue
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps
Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools)
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation

Requirements

What you’ll need

1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries
Diagnostic x-ray and/or ultrasound experience and multivendor training preferred
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
Associate degree in electronics or related field or equivalent combination of education and experience
Must be able to successfully perform the physical, cognitive, and environmental job requirements with or without accommodation
Must be able to work flexible hours as needed depending on business needs
Safely work with radiation sources and/or radioactive materials and wear all required personal protective equipment

Benefits

Comp & perks

field service and lead generation incentive bonus plans
on-call pay
company fleet/car
training and advancement opportunities
comprehensive Philips Total Rewards benefits program
generous PTO
401k (up to 7% match)
HSA (with company contribution)
stock purchase plan
education reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

InstallationTroubleshootingService MaintenanceDiagnostic X-Ray ExperienceUltrasound ExperienceMultivendor TrainingElectronic TheoryMechanical TheoryNetworking TheoryField Change Orders

Soft Skills

Exceptional Customer ServiceTeam CollaborationProcess ImprovementClear CommunicationAdaptability