Perk

Infrastructure Engineer

• On-Call Support: Provide on-call IT support during EU late night hours (11 PM to 7 AM CET).
• IT and Audio-Visual Support: Address IT and audio-visual issues at all US hubs.
• Infrastructure Projects: Assist in the planning, execution, and monitoring of IT infrastructure projects.
• Collaboration and Reporting: Work closely with the senior IT team and report on support issues, project progress, and any roadblocks encountered.

Junior IT Infrastructure Engineer

Product Designer

• Craft end-to-end user experiences across web and mobile that make managing cards effortless for employees, admins, and finance teams.
• Turn data, customer feedback, and market research into design solutions tailored to the US market.
• Partner with PMs and Engineers to define clear problem statements and design strategies that balance user needs with business goals.
• Work hand-in-hand with developers, researchers, and other stakeholders (like Sales Engineering, Implementation, and Account Managers) to bring ideas to life.
• Advocate for best-in-class usability and accessibility, ensuring every interaction feels intuitive and impactful.

Senior Product Designer – Expenses

Account Manager

• Own the AM Support Inbox: Manage and respond to inbound customer inquiries through the Account Management Zendesk queue—delivering clear, timely support across a wide range of low-complexity requests. You’ll troubleshoot issues, lead basic trainings, and ensure every customer feels supported and understood.
• Drive Proactive Retention & Growth: Run churn-prevention and reactivation playbooks for at-risk or inactive accounts. You’ll identify “diamonds in the rough” among unmanaged customers, spot usage signals, and recommend upsell and cross-sell opportunities such as Premium/Pro plans, FlexiPerk, Events/MICE, and more.
• Support AM Operational Excellence: Take on key administrative and operational tasks that keep our AM engine running smoothly—bug follow-ups, price discrepancy investigations, charge reconciliations, and internal ticketing. You’ll maintain accurate trackers and collaborate closely with Product, Accounting, and other teams.
• Help Us Scale the AM Function: Through structured workflows, sharp prioritization, and a proactive mindset, you’ll help us deliver faster response times, reduce burnout across the AM team, and create consistent coverage for unmanaged customers.

Account Management Support

Customer Support

• Lead and scale the NAM Customer Care organisation of 400+ both in-house and outsourced professionals.
• Set and achieve performance targets and financial outcomes across all service areas in NAM, directly influencing overall business performance and profitability.
• Together with the Senior Directors of Global Operations, Operational Excellence and Planning and WFM, design and execute the regional customer care strategy aligned with our global goals.
• Take full responsibility for key performance indicators such as response times (SLAs) and customer satisfaction (CSAT) scores of the North America region, and ensure continuous improvement.
• Partner with cross-functional teams (WFM, Operational Excellence, Account Management, Sales, Product) to problem solve, ensure productive communication and implementation of processes, and to build a strong operational infrastructure globally.
• Foster a culture of accountability, continuous learning, and data-driven decision making, as well as develop and mentor team members within your organisation.
• Oversee multiple initiatives impacting the North America region, while remaining hands-on, adaptable, and a trusted stakeholder across departments.
• Own key regional KPIs and deliver measurable improvements in:
• Customer Satisfaction (CSAT / NPS)
• Service Level Agreements (SLA)
• Churn
• Employee Engagement & Retention
• Operational Efficiency / Productivity

Director of Customer Care Operations

Sales Development Rep

• Being the leader of up to 12 Sales Development Representatives and managing to success via:
• Overachievement to quarterly targets.
• Weekly 1 to 1s with your team members to ensure continued success in target achievement.
• Monthly development objectives for the sales team.
• Employee performance management.
• Coaching & mentoring a world-class cross-functional team:
• Have a strong focus on constant skill development of the sales team.
• Identify individual and team training needs.
• Assist with the hiring, onboarding, and training of new SDRs.
• Having an in-depth and detailed understanding of TravelPerk products to confidently provide mentorship for your team.
• Working in partnership with other SDR Managers and internal stakeholders to develop educational material, including presentations, sales scripts and relevant product/feature updates.
• Developing specific training sessions based on collected video recordings.
• Designing training courses using gamification, role-playing activities and pitch-simulation.

Sales Development Manager

• Act as the leader of the Account Management team, ensuring their success in achieving targets.
• Conduct weekly 1:1s to track individual progress and provide personalized coaching.
• Set up monthly development objectives to foster professional growth.
• Develop and implement training programs to upskill the team and enhance performance.
• Provide continuous mentorship and feedback, creating a high-performance culture.
• Identify team training needs and onboard new sales professionals.
• Cultivate deep and meaningful relationships with key clients.
• Advocate for the TravelPerk value proposition, ensuring strong adoption and customer satisfaction.
• Act as a trusted advisor to clients, identifying opportunities for improvement and offering tailored solutions.
• Drive customer adoption, retention, renewals, and account expansion through proactive engagement.
• Identify strategic account growth opportunities using data-driven insights.
• Collaborate with cross-functional teams to align sales strategies with market trends.
• Find creative solutions to optimize revenue generation across the team.
• Track team performance against KPIs and take necessary actions for improvement.
• Analyze sales data to identify market trends, challenges, and areas of opportunity.
• Stay updated on industry trends and emerging travel technologies to maintain a competitive edge.
• Contribute to the continuous improvement of internal processes and account management strategies.

Account Management Manager

People Operations

• Reinforce leader-led decisions by co-piloting on ER cases with managers on case approach and each step of ER case management.
• Own day-to-day casework, including Performance management, probation, attendance, behavioural concerns, and policy queries.
• Ensure compliance and maintain accurate and complete documentation for each case.
• Provide data insights and highlight trends or early flags to ensure early intervention can be delivered.
• Ensure efficiency in case management and minimise case timelines from open to resolution as appropriate.
• Partner across the People Team and wider business to ensure smooth alignment and delivery of ER cases.

People Advisor

• Act as the leader of the Account Management team, ensuring their success in achieving targets.
• Conduct weekly 1:1s to track individual progress and provide personalized coaching.
• Set up monthly development objectives to foster professional growth.
• Develop and implement training programs to upskill the team and enhance performance.
• Provide continuous mentorship and feedback, creating a high-performance culture.
• Cultivate deep and meaningful relationships with key clients.
• Advocate for the TravelPerk value proposition, ensuring strong adoption and customer satisfaction.
• Act as a trusted advisor to clients, identifying opportunities for improvement and offering tailored solutions.
• Drive customer adoption, retention, renewals, and account expansion through proactive engagement.
• Identify strategic account growth opportunities using data-driven insights.
• Collaborate with cross-functional teams to align sales strategies with market trends.
• Find creative solutions to optimize revenue generation across the team.
• Track team performance against KPIs and take necessary actions for improvement.
• Analyze sales data to identify market trends, challenges, and areas of opportunity.
• Stay updated on industry trends and emerging travel technologies to maintain a competitive edge.
• Contribute to the continuous improvement of internal processes and account management strategies.

Manager, Account Management

Account Executive

• Own the full sales cycle—from outbound prospecting and booking your own meetings to discovery, demos, negotiation, and close
• Drive pipeline growth through high-volume, high-quality outbound activity across phone, email, and LinkedIn
• Craft personalized, consultative outreach that resonates with prospects across multiple personas, from Office Managers to Finance and HR leaders
• Deliver engaging product demos and presentations, clearly communicating AmTrav’s value and ROI
• Maintain an organized and accurate pipeline in Salesforce, ensuring transparent forecasting and reporting
• Collaborate with marketing, implementation, and account management teams across AmTrav and Perk to ensure seamless handoffs and long-term customer success
• Continuously analyze and refine your prospecting strategy to maximize efficiency and conversion
• Represent the AmTrav brand within the broader Perk Group, sharing best practices and contributing to cross-functional initiatives.

• Own the full sales cycle—from outbound prospecting and booking your own meetings to discovery, demos, negotiation, and close.
• Drive pipeline growth through high-volume, high-quality outbound activity across phone, email, and LinkedIn.
• Craft personalized, consultative outreach that resonates with prospects across multiple personas, from Office Managers to Finance and HR leaders.
• Deliver engaging product demos and presentations, clearly communicating AmTrav’s value and ROI.
• Maintain an organized and accurate pipeline in Salesforce, ensuring transparent forecasting and reporting.
• Collaborate with marketing, implementation, and account management teams across AmTrav and Perk to ensure seamless handoffs and long-term customer success.
• Continuously analyze and refine your prospecting strategy to maximize efficiency and conversion.
• Represent the AmTrav brand within the broader Perk Group, sharing best practices and contributing to cross-functional initiatives.

Senior Account Executive

Implementation Specialist

• Providing the first impression of Perk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process.
• Carrying out consultative conversations with customers to collect their requirements.
• Answering client requirements with your experience & data driven best practice recommendations.
• Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption & long term success of the platform.
• Coordinating & conducting training sessions for newly onboarded customers, including executive level stakeholders and company wide training.
• Providing technical support to clients as they set up integrations to marketplace partners or custom built API solutions.
• Validating client configuration & account satisfaction by monitoring client booking behavior post-implementation & proactively offering support or recommendations.
• Collaborating with multiple different departments in the TK organization, including within the Revenue organization (Sales & Account Management), Product, Builders (Engineering), & Finance.
• Analyzing completed implementation work to find ways to improve your own process & that of the team.
• Embracing a pattern of execute, assess, improve, repeat & evolving as the team & organization evolves.

• Managing a mix of inbound and outbound leads across the DACH region, with the support of our marketing and sales development teams.
• Running impactful, solution-focused product demos and taking ownership of the full sales cycle through to close.
• Understanding the needs and pain points of prospects, and communicating how Perk adds real value to their business.
• Keeping your pipeline organised and up-to-date in Salesforce, ensuring clear visibility and strong forecasting.
• Collaborating with Marketing to boost brand awareness and refine our lead qualification process.
• Engaging confidently with stakeholders at all levels — from Office Managers to CFOs — to demonstrate the Perk value proposition.
• Becoming a product expert on TravelPerk and staying sharp as we continuously roll out new features and improvements.

Account Executive – German Speaking

• Prospect and managing all outbound and inbound leads for the Growth markets focusing on our CEE regions..
• Presenting demos to potential clients and owning the follow-up until closing the deal (Full sales cycle);
• Seeking to understand the needs of your target prospects and articulating the value that Perk provides which is most aligned to the needs of that customer;
• Conducting high-level discussions with various stakeholders, from Office Managers to CFOs;
• Maintain accurate information on prospects and interaction activities in Salesforce;
• Working closely with the Marketing team to develop new ways to increase awareness of Perk and to both evolve and improve the lead qualification process;
• Become an expert in Perk and our ever-evolving features.

Account Executive – Growth Markets

Marketing

• Lead the end-to-end regional marketing strategy for SCEU, translating global marketing programs into high-impact, market-specific programs with the support of central functions
• Measure the effectiveness of field marketing programs and be accountable for regional pipeline generation and revenue impact
• Own and manage the regional marketing budget, ensuring optimal allocation of spend to maximise ROI across all field marketing initiatives and strategic programs
• Serve as the senior marketing advisor to regional and executive GTM leadership - shaping regional priorities, influencing sales strategy and aligning marketing investment with commercial objectives
• Represent the voice of the region into the global marketing organisation and ensure global strategy is successfully translated into market
• Collaborate with the central integrated marketing team, including PMM, content, events, campaigns and digital teams to ensure local execution reflects brand, messaging, and campaign priorities
• Lead regional Account-Based Marketing and work hand-in-hand with the revenue organisation to drive conversion of targeted accounts
• Partner with the Growth team to localise and optimise paid media and performance channels in support of quarterly lead, SQL, and pipeline goals
• Build out a regional partner marketing strategy with the Partnerships leadership team and execute on local campaigns to drive incremental pipeline through our partner network
• Deliver full-funnel execution across:
• Field events and hosted experiences
• ABM and sales-aligned activations
• Localised campaigns and content
• Ecosystem and partner marketing
• Build regional relationships with industry associations, publications, influencers, and strategic partners to increase brand awareness and demand
• Report regularly on marketing performance at both the program and initiative level, surfacing insights and optimisations
• Provide strategic input into quarterly and annual business planning processes, aligning marketing with regional revenue targets, account segments, and sales capacity

Junior IT Infrastructure Engineer

Senior Product Designer – Expenses

Account Management Support

Director of Customer Care Operations

Sales Development Manager

Account Management Manager

People Advisor

Manager, Account Management

People Advisor

Account Executive

Senior Account Executive

Implementation Specialist

Account Executive – German Speaking

Account Executive – Growth Markets

Field Marketing Manager