Account Management Support
Perk
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $62,000 per year
Job Level
Mid-LevelSenior
About the role
- Own the AM Support Inbox: Manage and respond to inbound customer inquiries through the Account Management Zendesk queue—delivering clear, timely support across a wide range of low-complexity requests. You’ll troubleshoot issues, lead basic trainings, and ensure every customer feels supported and understood.
- Drive Proactive Retention & Growth: Run churn-prevention and reactivation playbooks for at-risk or inactive accounts. You’ll identify “diamonds in the rough” among unmanaged customers, spot usage signals, and recommend upsell and cross-sell opportunities such as Premium/Pro plans, FlexiPerk, Events/MICE, and more.
- Support AM Operational Excellence: Take on key administrative and operational tasks that keep our AM engine running smoothly—bug follow-ups, price discrepancy investigations, charge reconciliations, and internal ticketing. You’ll maintain accurate trackers and collaborate closely with Product, Accounting, and other teams.
- Help Us Scale the AM Function: Through structured workflows, sharp prioritization, and a proactive mindset, you’ll help us deliver faster response times, reduce burnout across the AM team, and create consistent coverage for unmanaged customers.
Requirements
- A highly organized, detail-oriented approach to managing a high volume of tasks
- Excellent written communication and a customer-first mindset
- Strong prioritization skills, especially in a fast-moving environment
- Creative problem-solving and a proactive approach to improving processes
- Comfort navigating operational tasks and collaborating cross-functionally
- Zendesk experience (strong plus!)
- Experience in customer support, coordination, or AM-adjacent roles
- Project management or workflow improvement experience
- A process-driven mindset with the ability to identify scalable efficiencies
Benefits
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
- Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
- Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
- Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
- Plan for your future with our 401(k) plan with company matching contributions
- Care for your furry friends through partner discounts on pet insurance
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Focus on your family with 12-16 weeks’ paid parental leave
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportproject managementworkflow improvement
Soft skills
organizational skillsdetail-orientedwritten communicationcustomer-first mindsetprioritizationcreative problem-solvingproactive approachcollaboration