Perk

Implementation Specialist

Perk

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $75,000 per year

About the role

  • Providing the first impression of Perk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process.
  • Carrying out consultative conversations with customers to collect their requirements.
  • Answering client requirements with your experience & data driven best practice recommendations.
  • Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption & long term success of the platform.
  • Coordinating & conducting training sessions for newly onboarded customers, including executive level stakeholders and company wide training.
  • Providing technical support to clients as they set up integrations to marketplace partners or custom built API solutions.
  • Validating client configuration & account satisfaction by monitoring client booking behavior post-implementation & proactively offering support or recommendations.
  • Collaborating with multiple different departments in the TK organization, including within the Revenue organization (Sales & Account Management), Product, Builders (Engineering), & Finance.
  • Analyzing completed implementation work to find ways to improve your own process & that of the team.
  • Embracing a pattern of execute, assess, improve, repeat & evolving as the team & organization evolves.

Requirements

  • A customer first mentality - you’ll focus on ensuring a smooth onboarding for your clients and must understand what they need to be a happy customer for the long term.
  • Proven track record of successfully managing and delivering complex projects in a fast paced environment.
  • Demonstrated ability to work with c-level stakeholders to collect their requirements and or concerns in a clear, concise, and professional manner.
  • Ability to develop relationships with all levels of the organization, both internally and externally, and adapt communication & approach accordingly.
  • Proactive approach to making recommendations to both clients & internal stakeholders.
  • Willingness to seek out ways to improve & a mindset of continuous improvement.
  • Excited by challenges and have a personal drive to make a difference.
Benefits
  • Competitive compensation, including equity in Perk
  • Generous vacation days so you can rest and recharge
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
  • Financial benefits like 401k or Roth with company matching, and HSA or FSA plan
  • Subscription to Wellhub, the gym benefit
  • Family services that include adoption benefits and paid parental leave from 12 to 16 weeks
  • Global presence and hybrid working style
  • Unforgettable Perk events, including travel to one of our hubs
  • Learning and professional development opportunities
  • SpringHealth - a mental health support tool with access to therapists year round
  • Exponential growth opportunities
  • 16 paid hours per year to volunteer for a cause of your choice
  • "Work from anywhere" allowance of 20 working days per year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API solutionsdata driven recommendationsclient configuration validationimplementation managementtechnical supportproject managementtraining coordinationconsultative conversationsprocess improvement
Soft Skills
customer first mentalityrelationship buildingcommunicationproactive approachadaptabilitycontinuous improvementproblem solvingcollaborationexecutive communicationpersonal drive