Implementation Specialist

• Be the first responder for customers using our onboarding portal — figure out what they need and drive it to resolution, working with the customer and our engineering team.
• Own and run our support inbox and ticketing system.
• Build data samples for prospects and customers, and learn our data deeply enough to know when something looks wrong.
• Run HubSpot: lead routing, round-robins, list hygiene, and tuning automations as the business grows.
• Help keep our business operations running — from billing to whatever this week needs.
• Catch the things nobody else has time to catch. This job will grow as fast as you do.

Customer Engineering Associate

• Act as an application and solution specialist for the ONESOURCE Pagero platform
• Deliver end-user and super-user training
• Manage several projects in parallel, supporting pre-sales activities and software demonstrations
• Customize and configure applications according to specifications
• Design, develop, and document project deliverables
• Participate in application configuration, implementation, and testing

Implementation Consultant, E-Invoicing

• Provide Staff-level technical configuration and, in some cases, programming as required
• Provide process, data and object modeling in a variety of application and database environments
• Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications
• Provide technical architecture leadership, analysis, design, development, and enhancement
• Maintain Staff-level expertise and currency in industry leading contact center technologies
• Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects
• Develop costing proposals for projects, perform risk analysis, and manage change control
• Provide business analysis, business area assessment, user needs analysis and business systems design for major projects
• Conduct comprehensive cost/benefit analysis and prepare business cases for projects
• Present a professional image in conduct, attitude and attire
• Assist with the development of client information management standards and evaluation of technology trends
• Contribute to business area assessment, user needs analysis and business systems design
• Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects
• Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team

Implementation Engineer

• The Project Specialist position is part of a small team specifically organized to launch and support new SES operations.
• This position will be deployed to new and existing locations to support the implementation of new projects and assist established sites, as needed.
• Facilitates onsite activities at client location, in relation to the handling, processing, storage, transportation and disposal of hazardous and non-hazardous wastes, and other related services following federal, state & local regulations.
• Maintains pre-established standards for safety and environmental issues.
• Expected travel >80%.
• Assist with operational aspects of new customer launches and existing project sites until the location has all necessary trained headcount to support the operation.
• May provide support or direction to less experienced staff on WM and customer responsibilities and expectations.
• Participate with Implementation Team in the establishment of waste storage procedures and related profiles for all managed waste streams, and the initial set-up of transportation logistics at new client site locations.
• Facilitate and execute deliverables for the customer or WM, as required, on a variety of topics including cost savings, waste diversion, productivity dashboards, and others as assigned.
• Contribute to the creation of documentation for business processes, key activities, and technical records for wastestream management.
• Coordinate logistics for transportation of hazardous waste, universal waste, and non-hazardous waste including profiling, scheduling, and manifesting shipments.
• Ensure compliance with applicable environmental, safety, and transportation regulations.
• Perform necessary inspections and reporting. Resolve all issues in a timely manner.
• Participate and cooperate in safety process, including following written procedures, wearing required personal protective equipment, and attending required training and scheduled meetings.
• Participate in Implementation Team meetings and client meetings, when necessary.
• Perform labor intensive activities such as container or drum collection, drum bulking, sorting trash for recyclables, and loading trucks.

Environmental Specialist – Customer Implementation

• Own the execution of complex, enterprise implementations end to end.
• Work with the customer to understand their environment, use cases, and compliance requirements, and translate them into a clear implementation plan and configuration that meets their needs.
• Guide customers through technical integration with the Flagright platform, including API integration, data migration, backfills, and validation, and ensure their setup is production-ready.
• Run the project end to end: build and maintain the project plan, own the critical path and timeline, coordinate workstreams across the customer, engineering, and product, track dependencies and risks, and keep the delivery on schedule.
• Map and manage the stakeholders on both sides of a delivery, from the customer's project sponsors and technical teams to internal engineering and product. Keep everyone aligned, set clear expectations, and drive decisions across groups with competing priorities.
• Plan and run dry runs and cutovers. Take a launch from “the configuration is ready” to “it works in production for this customer.”
• Train customer teams on the platform and produce the documentation and runbooks that let them operate confidently and independently after launch.
• Stay engaged through the post go-live period, resolving issues quickly and ensuring the deployment is stable before transitioning the customer into ongoing operations.
• Identify risks early, manage issues to resolution, and escalate proactively so problems are surfaced and solved before they affect the customer.

Implementation Manager

• Plays a key role in the design, development, and execution of assigned client implementations
• Requires effective collaboration with internal stakeholders and external customers
• Exercises independent judgment to deliver implementations accurately, on time, and in alignment with customer requirements and organizational standards
• Serves as the primary point of contact throughout implementation
• Builds strong consultative client relationships that drive customer satisfaction, product adoption, and utilization
• Delivers a high-touch customer experience, providing training, strategic guidance, and best practice recommendations
• Supports customers in optimizing program performance
• Requires a strong understanding of the technical aspects of the company’s products and services
• Takes a solutions-oriented approach to onboarding fleet customers

Fleet Implementation Specialist

• Lead the implementation process for newly acquired clients, ensuring a smooth onboarding experience.
• Collaborate with the sales team to understand client requirements and provide technical insights during the post sales phase.
• Develop and manage project plans, timelines, and deliverables to meet client expectations.
• Create and deliver technical product demonstrations tailored to specific business needs.
• Coordinate with internal teams to address technical questions and provide necessary support throughout the implementation process.
• Conduct customer training sessions and develop support materials to facilitate the adoption of our solutions.
• Gather customer feedback post-implementation and relay it to the product development team for ongoing enhancements.
• Stay informed about industry trends and technological advancements in FinTech and AI to inform project strategies.
• Collaborate closely with Customer Success Managers to identify upsell opportunities, pinpoint training gaps, and create materials for client support.

• The Implementation Consultant partners with clients to successfully deploy and adopt Salesforce solutions that support their business goals.
• This role works closely with clients and internal project teams to configure solutions, gather requirements, perform testing, deliver training, and support go-live activities.
• Participate in Salesforce implementation projects of varying size and complexity.
• Support the gathering and documentation of business requirements through discovery sessions and client meetings.
• Configure Salesforce solutions based on documented business requirements and best practices.
• Assist with data migration, validation, and system testing activities.
• Execute and document functional testing and support user acceptance testing (UAT).
• Create and maintain project documentation, training materials, and user guides.
• Deliver client demonstrations and end-user training sessions.
• Assist clients during application launch and go-live activities.
• Provide post-implementation support and issue resolution prior to transition to ongoing support teams.
• Identify opportunities for process improvement and recommend solutions to clients and project teams.
• Build positive and professional relationships with client stakeholders.
• Communicate project updates, progress, and action items both internally and externally in a timely manner.
• Respond to client inquiries and requests with a high level of customer service.
• Participate in client workshops, meetings, demonstrations, and training sessions.
• Escalate project risks, issues, and blockers appropriately.
• Collaborate with architects, developers, project managers, and fellow consultants to deliver successful projects.
• Participate in project planning, status meetings, and internal team discussions.
• Contribute to project documentation and knowledge-sharing efforts.
• Support internal initiatives focused on improving delivery processes and best practices.
• Maintain accurate project-related documentation and time tracking.
• Provide timely and accurate project status updates.
• Escalate project concerns, risks, and resource needs as appropriate.
• Meet utilization, quality, and professional development expectations.
• Pursue ongoing learning and Salesforce certification goals.
• Demonstrate company values and contribute positively to team culture.

Implementation Consultant

• Build enablement programs, converting strategy, priorities, and product/value narratives into applicable learning experiences.
• Help deliver and maintain enablement assets including training (live and on-demand), value stories, assets and messaging frameworks by managing timelines, logistics, system setup and reporting measurable impact.
• Coordinate updates and revisions to enablement assets based on feedback, changes in offerings, or evolving priorities.
• Monitor and report on goals.
• Publish enablement content within Microsoft Teams, learning management systems (LMS) and Customer Relationship Management (CRM) tools.
• Perform quality checks to ensure enablement content is accurate, complete, and in consideration of intended learning goals.
• Help implement value stories and positioning guidance created by peers, ensuring sellers can easily access and apply them.
• Support seller readiness activities such as session facilitation, practice coordination, and reinforcement follow‑ups.
• Help translate complex content into clear, usable formats that support day‑to‑day selling conversations.
• Work with enablement and commercial operations peers to ensure smooth handoffs from design to execution.
• Act as a reliable execution partner who delivers enablement plans.

Enablement Implementation Specialist

• Lead the consultation phase and own the build configuration lifecycle end-to-end.
• Manage scope and timeline parameters efficiently alongside project management.
• Guide client stakeholders seamlessly through user acceptance testing and resolve technical queries.

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