Implementation Specialist

• Working directly with clients' project teams to support their implementation and delivery timelines.
• Explaining the product to clients, crafting solutions using LUSID, and delivering technical content, system configuration and training.
• Shipping platform configurations and contributing code directly to deliver client-specific capability and solve problems at the edge, while partnering with our London-based Product and Engineering teams on larger feature requests.
• Workshopping solutions and documenting requirements so our Product and Engineering teams can specify, build and test new functionality.
• Working with Delivery Managers to scope and estimate work and build coherent, deliverable implementation plans.
• Contributing to client deliverables and documentation.

Graduate Implementation Engineer

• Ejecutar configuraciones de agentes de IA bajo lineamientos definidos: RAG, domain topics, business rules e integraciones en n8n.
• Implementar integraciones API (REST, webhooks, OAuth) y conectores hacia sistemas del cliente.
• Realizar testing, validación y debugging de los flujos implementados, documentando los resultados.
• Documentar configuraciones, requerimientos técnicos y especificaciones de implementación.
• Participar en sesiones de discovery, levantando requerimientos y tomando notas técnicas.
• Apoyar la preparación de pruebas de concepto (POCs) y demos para uso interno y con clientes.
• Mantener actualizada la documentación de los proyectos asignados.
• Completar entrenamientos y certificaciones requeridas para fortalecer su autonomía técnica.

Mid-Level Implementation Engineer

• Drives the development and application of solutions within designated sectors
• Oversees the full implementation lifecycle, ensuring operational readiness
• Gathers information, conducts due diligence, and develops training curricula
• Develops and maintains relationships with stakeholders involved in key projects
• Creates and manages training repository detailing implementation best practices

Implementation Enablement Manager

• Lead enterprise customer implementations from project initiation through go-live and hypercare.
• Serve as the primary implementation owner and customer-facing lead for assigned customer projects.
• Facilitate requirements gathering sessions and translate business objectives into implementation plans and delivery milestones.
• Develop project schedules, implementation roadmaps, risk mitigation plans, and customer communication strategies.
• Partner with Sales, Product Management, Engineering, Customer Success, and Support to ensure successful project execution.
• Assist with solution scoping, implementation planning, and Statement of Work (SOW) development for new and existing customers.
• Coordinate testing activities including User Acceptance Testing (UAT), transaction validation, defect management, and deployment readiness reviews.
• Lead go-live planning, deployment execution, and hypercare activities to ensure successful customer adoption.
• Manage project risks, issues, dependencies, and escalations while maintaining alignment with customer expectations and business objectives.
• Facilitate executive and stakeholder communications, providing regular status updates, implementation metrics, and risk assessments.
• Advise customers on implementation best practices, change management considerations, and operational readiness activities.
• Contribute to the continuous improvement of Exostar’s implementation methodology, delivery framework, templates, and playbooks.
• Work cross-functionally with Product and Engineering teams to communicate customer feedback, identify process improvements, and influence future platform enhancements.
• Mentor team members by sharing implementation best practices, customer engagement strategies, and delivery expertise.
• Ensure compliance with Exostar’s security standards and customer-specific regulatory requirements throughout all phases of implementation.

Senior Enterprise Implementation Specialist

• Manage the implementation process of the selected MES vendor
• Partner with manufacturing, engineering, and quality teams
• Configure, test, and deploy MES software
• Design and implement integration between MES, ERP, and quality systems
• Define MES architectural vision and roadmap
• Manage daily operational support and troubleshoot system errors

MES Implementation Manager

• Manage the end-to-end implementation of Ava’s EMR software with clinics across BC, ensuring on-scope, timely delivery of tasks, schedules, and milestones.
• Collaborate with healthcare providers and clinic managers to understand their needs and demonstrate empathy to address any concerns.
• Customize clinic profiles within the EMR, adapting to the requirements of each clinic.
• Deliver comprehensive training on Ava’s EMR functionality to clinic staff, both remotely and on-site, ensuring smooth transitions through effective change readiness.
• Build and maintain strong relationships with diverse stakeholders through effective collaboration and regular communication.
• Proactively manage expectations, provide progress updates, and skillfully navigate conflict resolution when needed.
• Plan, develop, and refine project management processes for efficiency and effectiveness, adjusting to fast-paced changes while maintaining adaptability.

EMR Implementation Specialist, BC

• Oversee and facilitate dealership user training and support through the onboarding lifecycle and sustainment efforts.
• Provide Automotive Retail Desking and Digital Retailing training to automotive retail dealership staff and have fun while doing it.
• Obtain critical milestone signoffs from key dealership contacts.
• Proactively identify implementation risks and mitigate them effectively and efficiently.
• Manage 5-8 projects at one time.
• Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook.
• Must successfully complete an 8-10 week training program and display a strong grasp of product and process knowledge retention.
• Demonstrated history of sustaining a positive attitude during high-stress situations with OEM, dealer partners (DP), and internal teams.
• Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions.
• In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows.
• Deep understanding of Tekion products, including end-user workflows and configurations.
• Knowledge and understanding of onboarding and sustainment processes, including adjacent internal teams' roles & responsibilities with the project.
• Represent Tekion in a positive and professional way in all dealership interactions.
• Foster relationships with all OEM, dealership personnel, and stakeholders.

Digital Retail Implementation Consultant

• Lead the end-to-end implementation process for new and transitioning clients from contract execution through go-live and transition to ongoing support.
• Develop, maintain and manage comprehensive implementation project plans, timelines, milestones and deliverables.
• Coordinate implementation activities across multiple internal departments to ensure readiness for client onboarding.
• Monitor project progress, identify implementation risks and proactively develop mitigation strategies.
• Manage multiple concurrent implementations while maintaining high levels of accuracy, organization and client satisfaction.
• Facilitate implementation status meetings and provide regular updates to internal and external stakeholders.
• Serve as the primary point of contact for clients throughout the implementation process.
• Guide clients through onboarding requirements and provide consultation regarding implementation activities, timelines and expectations.
• Maintain a high level of client satisfaction by providing proactive communication and timely issue resolution.
• Coordinate implementation activities related to plan configuration, pharmacy and prescriber network setup, eligibility processes, reporting requirements, data validation and operational readiness.

Implementation Manager

• Work directly with clients on implementing the monday.com platform, understanding their needs, mapping processes, and proposing customized solutions.
• Collaborate in requirements-gathering, planning, and training sessions (Kickoff, Discovery, Validations, Trainings, etc.).
• Configure and tailor the monday.com platform with a high degree of customization according to each client's business rules and requirements.
• Support the full implementation lifecycle: Kickoff, Discovery, Development, Validation, Training, Go Live, and Support.
• Prepare technical documentation and support materials, such as Functional Analysis, Technical Analysis, solution documentation, Proof of Concept (PoC), and others.
• Identify opportunities for continuous improvement in platform usage and propose enhancements.
• Ensure strategic adoption of the platform by the client.

Implementation Consultant – Junior

• Work directly with clients on implementing the monday.com platform, understanding their needs, mapping processes, and proposing strategic, customized solutions.
• Lead requirements-gathering, planning, validation, and training meetings, ensuring alignment between expectations, deliverables, and project objectives.
• Configure and customize the monday.com platform according to each client's business rules and specific requirements.
• Manage the full implementation lifecycle, from kick-off and discovery to go-live and post-launch support, ensuring delivery quality and a positive customer experience.
• Prepare functional and technical documentation, support materials, workflows, and records related to implementations.
• Identify continuous improvement opportunities, proposing enhancements and new platform use cases.
• Act in a consultative capacity, contributing to strategic solution adoption and strengthening client relationships.

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