Manager, Account Management
Perk
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $141,000 - $160,000 per year
Job Level
Mid-LevelSenior
About the role
- Act as the leader of the Account Management team, ensuring their success in achieving targets.
- Conduct weekly 1:1s to track individual progress and provide personalized coaching.
- Set up monthly development objectives to foster professional growth.
- Develop and implement training programs to upskill the team and enhance performance.
- Provide continuous mentorship and feedback, creating a high-performance culture.
- Cultivate deep and meaningful relationships with key clients.
- Advocate for the TravelPerk value proposition, ensuring strong adoption and customer satisfaction.
- Act as a trusted advisor to clients, identifying opportunities for improvement and offering tailored solutions.
- Drive customer adoption, retention, renewals, and account expansion through proactive engagement.
- Identify strategic account growth opportunities using data-driven insights.
- Collaborate with cross-functional teams to align sales strategies with market trends.
- Find creative solutions to optimize revenue generation across the team.
- Track team performance against KPIs and take necessary actions for improvement.
- Analyze sales data to identify market trends, challenges, and areas of opportunity.
- Stay updated on industry trends and emerging travel technologies to maintain a competitive edge.
- Contribute to the continuous improvement of internal processes and account management strategies.
Requirements
- 5+ years of experience in Account Management, ideally within the travel or SaaS industry
- 2+ years of management experience
- Proven track record of exceeding sales targets and driving team success
- Strong coaching and mentoring skills with a passion for developing talent
- Excellent communication and stakeholder management skills
- Data-driven mindset with the ability to analyze trends and inform strategic decisions
- Highly organized with the ability to balance multiple priorities effectively
- Hands-on experience in creating and delivering training materials
Benefits
- 💰 Competitive compensation, including equity in TravelPerk
- 🌴 Generous vacation days so you can rest and recharge
- 💊 Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
- 💼 Financial benefits like 401k or Roth with company matching, and HSA or FSA plan
- 💪 Subscription to Wellhub, the gym benefit
- 👶 Family services that include adoption benefits and paid parental leave from 12 to 16 weeks
- 🏢 Global presence and hybrid working style
- 🥳 Unforgettable TravelPerk events, including travel to one of our hubs
- 📚 Learning and professional development opportunities
- 💙 A mental health support tool with access to therapists year round
- 📈 Exponential growth opportunities
- 🫶 16 paid hours per year to volunteer for a cause of your choice
- 🌎 "Work from anywhere" allowance of 20 working days per year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsales data analysistraining program developmentKPI trackingdata-driven decision making
Soft skills
leadershipcoachingmentoringcommunicationstakeholder managementorganizational skillsproblem-solving