Penn Information Systems & Computing

Client Services Representative

• Partner closely with the Vice President and Chief Human Resources Officer
• Lead the evolution of Penn's HR Business Partnership model
• Establish standards for service delivery and operational excellence
• Provide strategic counsel on workforce planning and organizational change
• Build a high-performing community across Penn's HR community

Executive Director, HR Business Partnership, Client Services

Data Analyst

• Oversee the analysis and reporting of population-level metrics on a monthly, semester and annual basis
• Build, run, and perform routine analysis of data reports for population-level metrics
• Assist public health surveillance reports monthly, semesterly, and annually
• Support queries and workflows to manage and report student immunization and insurance requirements and transactions
• Evaluate and report on population level data acquired through Wellness at Penn services
• Create analysis plans and develop reports to present findings
• Develop innovative approaches for data sharing and visualization

Data Analyst, Wellness

Engineering Manager

• Project manage two collaborative working pods in collaboration with the Director of Operations and the Director of User Research
• Lead a pod of curriculum developers through the design and revision of educational units, setting direction and fostering thoughtful, creative work
• Working with the Curriculum Team and leadership, create vision for future direction of C4R resources, including novel formats, expanding existing work, new product types, etc.
• Write and shape instructional content in alignment with existing style and format, including design educational content and web applications, and prototyping new ways to teach rigor alongside the team
• Review all C4R educational content for consistency and clarity
• Bring subject-matter judgment to content decisions, and weigh feedback from collaborators and reviewers to distinguish core issues from surface fixes
• Cultivate the processes that keep unit production moving, turning big-picture goals into clear priorities
• Represent the Curriculum Team within C4R's leadership and governance, co-leading product decisions and enhancing coordination across teams
• Serve as the voice of curriculum development and vision in conversations with external partners (funders, stakeholders, and institutions)
• Present C4R content to audiences when needed (including instruction to test audiences) and travel to conferences to represent C4R (travel requirement <10%)

Curriculum Team Manager – Community for Rigor

General

• Provide administrative support across curricular affairs and registrar operations
• Onboard new lecturers in Workday and oversee compliance tasks
• Maintain electronic student records and prepare examination lists
• Audit graduating student records for degree completion
• Assist with final examination preparation and proctoring
• Provide administrative support for students enrolled in externship courses
• Coordinate externship tracking database maintenance
• Perform other duties and special projects in support of the Office of Academic and Curricular Affairs

Part Time Academic and Curricular Affairs Coordinator

Director

• Provide high quality Analytics, Research Programs, Applications, and Financial engines to WRDS academic community and corporate clients
• Support faculty and PhD users by offering consultative guidance
• Keep track of the evolution of academic research in finance and accounting
• Construct and enhance existing data-research products
• Perform additional duties as assigned

Research Support Director

• Serve as the “chief of staff” for NU operational and research staff (currently 6 direct reports, total of 13 staff) and facilitate a culture of learning and growth among the team.
• Direct and manage staff and interns, with responsibilities including recruitment, training, coaching, and performance evaluation and management.
• Assist staff in developing measurable performance goals/objectives, in alignment with Nudge, CHTI, health system, and program objectives, to ensure direct reports clearly understand expectations and responsibilities.
• Direct staff in problem solving, conflict resolution, and process improvements.
• Allocate staffing and other essential resources across the project portfolio; help ensure projects are clearly scoped and operationally feasible.
• Manage staff coverage for active projects during staff vacations, sick calls, and urgent situations, or provide interim coverage as necessary.
• Facilitate team meetings to ensure proper execution of study-related responsibilities and deliverables to meet key milestones.
• Supervise education and training for direct reports, including department-specific onboarding.
• Lead team culture pathways such as team retreats and pulse survey, NU events such as staff/project milestone events, holiday celebrations, and CHTI-wide culture initiatives and research collaboratives.
• Foster a positive culture, maintaining psychological safety and welfare of each staff member.
• Serve as point person on key processes related to the NU’s operations including best practices, SOPs, methods, communication, and budgeting.
• Identify and lead opportunities to improve team methods, operations, culture, project selection, and execution.
• Ensure the establishment of project-related process workflows, timelines, and milestones associated with the conduct of clinical/research projects to ensure compliance with the protocol, institutional policies, and all applicable regulations.
• Identify when projects are drifting or becoming disconnected from outcomes and help redirect them.
• Lead the development, evaluation, and implementation of new workflows and operating models in response to evolving strategic priorities, staff feedback, etc.
• Cultivate and manage internal health system stakeholder relationships with executive leadership, grants management and procurement leadership, informatics partners, and clinical and operational leaders to ensure project support and prioritization and remove obstacles as necessary.
• Oversee the planning and execution of NU hosted events including the Annual Nudges in Health Care Symposium, which draws an international audience of 200 clinicians, researchers, and operational stakeholders.
• Oversee NU budgeting and operations across its portfolio of health system and grant-funded projects, including adjusting staff allocations, directing expensing, forecasting budget needs, and preparing budgets for grant proposals.
• Oversee annual setting of goals/objectives for the Nudge Unit in alignment with departmental and health system goals and priorities and periodic review of progress.
• Actively contribute to business development, shaping proposals, participating in executive-level discussions, and helping convert strategic opportunities into funded work.
• Provide thought partnership to Faculty Director and Nudge Leadership team on strategic decisions to facilitate the growth and continued success of the Nudge Unit.
• Represent the Nudge Unit in high-visibility internal and external settings, including conferences, advisory engagements, and partner meetings.

Managing Director

• Support the Director of Alumni Engagement, Associate Director of Alumni Engagement, and Assistant Director of Alumni Engagement.
• Provide comprehensive event support for all alumni relations events, including Reunion Weekend, Law Alumni Society Board Meetings, and regional club and affinity group events.
• Responsibilities include creating signage, invitations, RSVP sites (Qualtrics and Cvent), nametags, and briefing documents, as well as staffing events as needed.
• Maintain accurate and up-to-date contact information for all graduates as it is received through various channels.
• Enter personal data and event attendance into the University Compass (Salesforce) database.
• Collaborate with Communications and other Law School departments to develop and manage a schedule of alumni email communications.
• Build, review, and send communications.
• Help manage Penn Carey Law's alumni-facing social media platforms and the LDAR website, ensuring content is current and engaging.
• Research and request reports as needed to identify alumni in specific regions and practice areas (among other search terms) as requested.
• Manage Cvent process for reunion weekend (update reunion app, track attendance, payments and donations).
• Maintain a master event calendar and database for all events planned and executed by the Law Development and Alumni Relations department, sharing updates with LDAR, the Law School events calendar, and Central DAR as appropriate.
• Ensure the proper receipt and tracking of all incoming gifts and pledges that arrive through LDAR including the completion of gift transmittals for processing and scanning of gift paperwork for archives.
• Track long-term pledges and pledge payments for both restricted and unrestricted funds.
• Work with the Assistant Director of Data Services to send out pledge reminder notices.
• Work with Stewardship team to track gift acknowledgment letters for gifts.
• Create daily gift reports, verify proper processing, and submit gift adjustment requests as needed.
• Organize and manage all confidential financial records, including protecting credit card privacy.
• Work with the Alumni Relations team and the Assistant Director of Data Services to track and segregate reunion ticket purchases and reunion class gifts to the annual fund.
• Assist the Gift Officers and Assistant Director of Data Services with managing gift agreements in Compass (Salesforce).
• Provide varied and complex support and assistance to all staff as necessary (reports, event staffing, etc.).
• Additional duties as assigned by the Assistant Director of Data Services.

Alumni Relations and Gift Processing Coordinator

Administrative Assistant

• Manage sponsored program funds from pre-award through post-award
• Work with Principal Investigators on proposal and budget development
• Monitor and review all charges, reconciliation of accounts
• Prepare monthly financial reports for Principal Investigators
• Consult with research faculty on budget and proposals
• Ensure compliance with sponsor and University policies

Grants Manager A/B – Pathology and Laboratory Medicine Business Office

• Own C4R's communications strategy and execution across all channels
• Supervise a team of two
• Design and deploy a strategy for community engagement
• Serve as one of the key representatives of C4R's product to external audiences
• Develop and maintain working knowledge of C4R's curriculum
• Establish channels to gather feedback from audiences and stakeholders
• Initiate and sustain relationships with contacts, potential partners, academic institutions
• Identify and cultivate funding and partnership opportunities
• Plan and coordinate events and C4R's annual conference
• Support grant-related communications and donor or funder engagement

Communications and Partnerships Manager

Technician

• Provide support for managing and analyzing neuroimaging data.
• Manage and clean data, and query databases to create reports and determine data accuracy.
• Export/import data between different sources.
• Write and edit existing code to organize data for analyses.
• Assist with basic statistical analyses using R and other tools.
• Check incoming neuroimaging data for completeness and accuracy and process it with available scripts.
• Communicate with researchers to obtain missing information.
• Write technical and user documentation.
• Developed understanding of neuroimaging methods related to various funded imaging grants in the Lab.

Data Technician

Business Development Rep

• Lead the execution of business development strategy and manage team performance
• Oversee day-to-day operations of a team of Directors
• Drive revenue growth across in-person and online executive education offerings
• Translate enterprise and portfolio-level growth priorities into actionable plans
• Drive accountability through performance metrics and consultative sales practices
• Maintain senior-level client relationships and contribute to high-value deals

Senior Director, Custom Programs, Business Development, Executive Education

Communications

• Help support internal and external communication efforts by creating content.
• Manage media and assist in the execution of communication strategies for the Center for Health Incentives & Behavioral Economics Research project.

Temp Communications Assistant

Project Manager

• Lead the development and implementation of a comprehensive project plan including objectives, protocols, project timeline, and deliverables.
• Supervise and delegate tasks to 12-person research team.
• Foster collaboration among project team members, faculty, and stakeholders to ensure a unified approach to achieving grant goals.
• Prepare annual reports and respond to other requests from ED program officer.
• Work closely with Penn GSE teams to guarantee compliance with grant guidelines, policies, and regulatory requirements.
• Develop project budget for five-year grant.
• Monitor and revise budget, manage contracts, and track expenditures in accordance with grant objectives and regulations.
• Oversee quantitative and qualitative research activities, including data collection and analysis.
• Coordinate data agreements and contracts with Office of Research Services; Support Co-PI with IRB submissions, protocols, and compliance.
• Establish and optimize operational processes to support the successful execution of the grant, ensuring efficiency and effectiveness.
• Regularly assess project operations, identifying opportunities for improvement, and implementing solutions to enhance workflow.
• Coordinate all aspects of project fulfillment, from resource allocation to timeline management and quality assurance.

Grant Project Manager, Catalyst – Part-time

Business Analyst

• Responsible for the daily financial accounting and monthly close process for Mail Services, Penn Children's Center, PennCard and 9300 Administrative Center
• Perform monthly analysis of the income statement and balance sheet
• Prepare Unrelated Business Income Tax Filings for review and approval
• Assist in the continuous review and improvement of the Internal Control Environment
• Maintain information in RevenueVision while providing support to business operators

Senior Accountant, Control Analyst

Software Engineer

• Support AI solutions and initiatives across the program.
• Partner with the AI Solutions Manager to evaluate, implement, document, and support AI tools, workflows, and pilots that improve instructional quality, operational efficiency, and the student learning experience.
• Assist with AI-related testing, stakeholder training, troubleshooting, use-case development, prompt and workflow documentation, and responsible adoption practices.
• Manage a portfolio of approximately 2-3 courses.
• Provide instructional design and technology expertise for stakeholders across the program, including students, staff, faculty, and TAs.
• Serve as an advisor to faculty on online teaching best practices.
• Assist in fulfilling technology and logistical requests.
• Assist in the hiring, onboarding, and support of large teams of TAs.
• Participate in the team's on-call evening and weekend work. Candidates must be willing and able to support urgent course and technology needs outside standard business hours.
• Perform related duties, as assigned.