Pella Windows & Doors of North Carolina and Southwest Virginia

Account Executive

• Sell Pella window and door solutions through in-home consultations
• Work toward first-time close with strong follow-up when needed
• Prepare accurate quotes and orders using established sales processes
• Resolve customer questions with internal sales support partners
• Build deep product knowledge and understand competitive offerings
• Conduct after-sale follow-up and generate referrals
• Represent Pella at events, home shows, and presentations
• Use CRM tools to manage customer relationships
• Maintain availability for evening and weekend appointments
• Uncapped earning potential with base pay plus uncapped commission
• Paid training and ongoing sales development
• Company support, tools, and brand strength to help you win

Residential Sales Consultant

Account Manager

• Manage a territory that includes: Western Tennessee, Northern Alabama, Northern Arkansas, and Northern Mississippi.
• Responsible for the promotion and sales of Weather Shield window and door products in a specified territory.
• Maintain current accounts and prospecting new accounts.
• Promote Weather Shield products across the territory, driving account growth.
• Development of a positive working relationship with supervisor, co-workers, other employees and outside contacts.
• Frequent travel to accounts within the assigned territory may require overnight travel.

Territory Manager

• Manage the Arizona and Las Vegas territory.
• Responsible for the promotion and sales of Weather Shield window and door products in a specified territory.
• Maintain current accounts and prospect new accounts.
• Promote Weather Shield products across the territory, driving account growth.
• Develop a positive working relationship with supervisor, co-workers, other employees and outside contacts.
• Frequent travel to accounts within the assigned territory.

• Manage the promotion and sales of Weather Shield window and door products in a specified territory.
• Maintain current accounts and prospect new accounts.
• Promote Weather Shield products across the territory, driving account growth.
• Develop a positive working relationship with supervisor, co-workers, other employees, and outside contacts.
• This position will have a home office and will mostly work in the field with frequent travel to accounts within the assigned territory.

Outside Sales

• Overall responsibility to deliver and execute the field sales business goals and strategic objectives within the region across all sales channels (i.e., PDSN, Pro Dealer, and Lowe’s).
• Responsible for developing and deploying a strategic and regionally focused field sales playbook that drives market share growth and achievement of sales rep productivity goals.
• Serves as the region’s primary voice of the customer and is responsible for partnering with cross-functional leaders to grow market share.
• Enables sales excellence by implementing and driving CRM adoption and developing talent through coaching and mentoring.
• Measures individual and team performance through identified KPIs and other identified performance metrics.

Regional Field Sales Director

Full-stack Engineer

• Develop code based on the technical design specifications
• Perform initial code checkout
• Assist in improving and establishing development standards
• Technical specifications and analysis required to meet business needs
• Able to take general business requirements and build a robust technical design
• Provide estimates of various technical tasks
• Assist Product Owner in breaking down high-level business initiatives
• Provide production issue resolution
• Confidently write and test code that can be deployed straight to production
• Own all stages of the development process: design, develop, test, implementation, and operational support
• Collaborate and communicate with the team in an agile work environment

Senior Full Stack Tech Analyst

ServiceNow

• Act as the liaison between business stakeholders and technical teams.
• Analyze & gather requirements by partnering with business units.
• Conduct workshops and interviews to define workflows and process improvements.
• Identify opportunities to enhance ServiceNow modules (ITSM, HRSD, CSM, etc.).
• Recommend and implement platform configurations and enhancements.
• Create clear documentation, including business requirements, process flows, and user stories.
• Serve as the communication bridge between developers, testers, and stakeholders.
• Support user acceptance testing (UAT) and regression testing efforts.

ServiceNow Business Analyst

Product Specialist

• Conduct market research and competitive analysis to inform strategy
• Develop business case and product specifications
• Support business performance analysis and provide market insights
• Facilitate strategic initiatives and mentorship roles

Human Resources

• Partners with HR & Ops leaders to develop and deploy talent strategies aligned with the achievement of business objectives
• Actively serves as one of the Plants core leadership team members, leveraging knowledge of talent strategies and business acumen to create a long-term talent advantage that achieves results
• Identifies opportunities within the plant that require talent solutions and applies the right solutions for success (leadership development, career pathing, team structures, etc.)
• Contributes to long-term strategic plans and direction of the business and manufacturing plants, functioning as part of the site’s senior leadership team
• Establishes an inclusive work environment, aligned with the Pella culture, that enhances team member experience and increases retention
• Provides coaching and feedback to the Plant Manager and their leadership staff within the facility, enabling and empowering them to reach their full potential
• Leverages HR reporting and metrics; analyze data, diagnose issues, and recommend solutions to address business challenges
• Drives operational excellence to scale the team’s impact; continuously improving the way work is done to allow for greater focus on longer term strategies
• Ensures staffing levels meet and/or exceed forecasted production goals – through attraction, development, and engagement of team members
• Represents Pella within the geographic area through involvement in charitable giving, partnerships with local businesses and active community leadership
• Anticipates organizational needs and adapts quickly to rapidly emerging situations
• Partners with Operations, HR Services, and HR COE’s to help develop, refine, and implement key projects

Manager, Business – HR

• Develop code based on the technical design specifications
• Create technical specifications and analysis to meet business needs
• Provide estimates of various technical tasks
• Assist Product Owner in breaking down high-level business initiatives
• Troubleshoot production issues and assist with day to day support of existing environment
• Propose creative solutions to complex technical problems
• Own all stages of development process: design, develop, test, implementation and operational support
• Collaborate and communicate in an agile work environment

Entry-level Full Stack Tech Analyst

• Building the Pella brand within the trade industry as their premier choice for window and door solutions.
• Achieving individual sales goals through a relational selling model throughout all active Pella product offerings.
• Providing well-rounded solutions, market expertise, and partnership by understanding customer needs and developing relationships with builders, contractors, architects, professional remodelers and trade organizations.
• Proactively originating new customer relationships through networking, referrals and face-to-face meetings.
• Helping customers grow their business and offer a single point of contact for their ongoing needs.
• Ensuring continual strive for 100% “Very Satisfied” customers, growth as measured by market share/net sales and profitability.
• Spending over 50% of their time at customer sites generating account growth with planned quality meetings, as well as prospecting to develop new business.
• Independently setting their own work hours.

Trade Sales Consultant

Customer Support

• Answering inquiries via phone 90-100% of your day
• Obtaining working knowledge of all products and applicable procedures
• Communicating intelligently and accurately with consumers on technical issues
• Analyzing information, exercising problem solving skills, and being equipped with a high degree of professionalism to ensure customer needs are met
• Maintaining detailed and accurate record of all transactions
• Assisting with the training and mentoring of new personnel

B2B Customer Care Associate

Financial Planning and Analysis

• Assists with the preparation and analysis of monthly financial reporting
• Responsible for analysis of monthly activity and trends
• Provide ongoing support to designated functional teams
• Prepare and analyze monthly financial reporting summaries for management team
• Analyze sales trends and support sales and operations planning process
• Identify and research variances to plan and prior year
• Responsible for monthly cyclical activities to support month end close
• Lead in the preparation of expense budgets and forecasts
• Prepare year-end and interim audit work papers

Senior Financial Analyst – Sales

Marketing Operations

• Design and develop marketing automation campaigns involving triggered communications and lead nurture programs.
• Create and publish e-mails, forms, landing pages, digital programs, and more through Eloqua.
• Be a leader in contact database management, audience segmentation, and targeting for marketing efforts.
• Continuously update and audit data sets within Eloqua and Salesforce, integrating tools as needed.
• Monitor campaign performance, proactively identifying and troubleshooting operational issues as they arise.
• Create performance and operational reports to communicate efforts, generate insights and provide recommendations to senior stakeholders.
• Plan and execute A/B and multivariate testing strategies.
• Implement advanced CRM and e-mail marketing techniques (dynamic content, personalization, etc.)
• Work to achieve all goals surrounding customer acquisition and nurture campaigns, as set by the Senior Digital Experience Manager.
• Manage the relationship with all external agencies and resources including Oracle, and any 3rd party vendors managing data or e-CRM activities across our distribution channel partners. Ensure alignment and collaboration with internal stakeholders.
• Work with Web Analyst to track engagement and revenue from e-CRM initiatives.

Marketing Automation Specialist

• Manage employee relations processes and procedures to enable effective management, conflict resolution, compliance, and problem solving.
• Identify fair and objective processes appropriate for employee concerns including overseeing employee fact-finding and ensuring adherence to employee relations policies and practices.
• Provide strategic support, thought partnership, and coaching to all levels of the company.
• Oversee the use of effective documentation techniques and ensure maintenance of accurate, confidential records regarding all reported matters and fact-finding documentation.
• Maintain the highest level of integrity when managing employee relations issues and managing reported matters.
• Create and manage metrics and reporting for the HR Specialists Team for ER. Utilize insights from metrics to identify trending issues and resolve them.
• Lead the Employee Relations Specialists team operations and ensure that all services provided meet the expectations of internal and external stakeholders while ensuring that service level agreements (SLAs) are met.
• Ensure the ER team is attuned to organizational and operational changes across the company to identify potential employee relations risks and develop plans to address proactively.
• Conduct, oversee, and/or otherwise assist with employee relation issues to manage employee concerns to identify and implement appropriate employee action and accountability practices.
• Build functional capability within the ER team to ensure we deliver excellence in ER practices.
• Equip the ER team to provide guidance and coaching to managers of all levels to address employee conduct and performance.
• Confirm the ER team is operationally efficient to provide timely resolution support.
• Verify compliant, fair, and consistent review of candidate background check results.
• Develop and implement a comprehensive policy governance structure, ensuring that all policies are effectively managed, reviewed, and updated as needed.
• Lead efforts to align and modernize employment policies across the organization to ensure consistency and compliance. Lead efforts to maximize our E2E processes while partnering with key stakeholders and process owners.
• Work with cross-functional teams to develop new policies and revise existing ones to reflect contemporary HR practices and industry best practices. Conduct regular policy audits and generate reports to assess policy effectiveness and areas requiring improvement.
• Maintain a central repository of all policies and related documents, ensuring accessibility and transparency for all stakeholders.
• Collaborate closely with the legal team, HR leaders, and key business individuals to align policies with legal requirements and business needs.
• Ensure ER Specialists Team support assigned business units as needed in the following areas: new hire orientation, policy training, engagement activities, and frontline leadership support.
• Provide appropriate data to key stakeholders (CoE’s, Business HR, and Business Leadership) regarding emerging trends or concerns related to ER cases.

Residential Sales Consultant

Territory Manager

Territory Manager

Territory Manager

Regional Field Sales Director

Senior Full Stack Tech Analyst

ServiceNow Business Analyst

Product Specialist

Manager, Business – HR

Entry-level Full Stack Tech Analyst

Trade Sales Consultant

B2B Customer Care Associate

Senior Financial Analyst – Sales

Marketing Automation Specialist

Senior Manager, HR – Employee Relations