Pella Windows & Doors of North Carolina and Southwest Virginia

Manager

• Serve as a subject matter expert supporting the design, implementation, and execution of both compensation and benefits strategies
• Focus on evaluating current programs, recommending enhancements, and leading high-impact initiatives to ensure market competitiveness
• Manage projects across multiple functions and client groups
• Work regularly and comfortably with high-level individual contributors and leaders
• Lead the team through regular benchmarking cycles
• Design and enhance broad-based compensation programs
• Partner with HR, Finance, Legal, and other stakeholders to align on total rewards philosophy
• Evaluate and recommend process improvements for compensation and benefit program administration
• Ensure compliance with federal, state, and local compensation and benefits regulations
• Deliver clear communication and training related to compensation and benefits initiatives
• Partner cross-functionally with HRIS, Payroll, Talent, and Finance on system alignment

Senior Manager, Total Rewards

Account Executive

• Achieving individual sales and customer satisfaction goals and objectives.
• Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation.
• Striving to close the sale during all customer interactions.
• Ensuring quotes and orders are accurate following company sales process.
• Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
• Be available for customer appointments during evenings and weekends, in addition to weekday hours.
• Maintaining an exceptional level of expertise in products/services relating to Pella’s customers, as well as staying abreast of the competitive landscape.
• Conducting after-sales follow-up with customers and developing lead and referral generation.
• Actively represent Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows.
• Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.

Residential Sales Consultant

• Responsible for building the Pella brand within the trade industry as a premier choice for window and door solutions.
• Achieve individual sales goals through a relational selling model.
• Provide market expertise by understanding customer needs and developing relationships.
• Proactively create new customer relationships through networking and meetings.
• Help customers grow their business while maintaining ongoing needs.
• Continuously strive for 100% customer satisfaction and growth.

Trade Sales Consultant

• Represent Pella Corporation’s high-quality brand, products, and services at Lowe’s store locations by building relationships with, influencing, and training Pro Desk store associates.
• Develop new business and achieve sales goals in an assigned territory.
• Generate sales by proactively prospecting to acquire new customers while building loyalty within existing customer relationships.
• Knowledge of basic residential and commercial construction as well as general window and door product understanding.
• Educate and establish yourself as the fenestration expert for assigned Lowe’s locations and customers, including in-depth knowledge of competitive landscape.
• Demonstrated ability to coach and train others on selling strategies and product knowledge skills.
• Communicate regularly with Sales Management to provide input and feedback regarding product, programs and policies.
• Responsible for executing selling activities to reach objectives established for the assigned territory. Provides input on strategic initiatives to increase sales and profitability.
• Must maintain travel requirements of 50%-75% with overnight stays.

Sales Representative

Sales

• Lead a team of professional in-home sales consultants
• Grow market share by gaining homeowner’s trust and closing the sale
• Achieve team sales goals by coaching, motivating and developing team members’ consultative selling techniques
• Positively influence the sales team to minimize errors
• Protect contribution margin goals and manage rebates to ensure profitability
• Develop an effective sales team by spending over 50% of time in the field with sales consultants

Residential Sales Manager

Journalist

• Provide accurate updates on the construction stage of all communities/lots assigned daily
• Answer incoming calls and/or emails from all Avanti personnel
• Locate any new communities assigned and become familiar with each new location
• Must keep Google Maps pins up to date
• Ensure LSR Application and equipment is operating with current software updates
• Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc.
• Consistency complete day to day tasks

Lot Status Reporter

Business Analyst

• Support the pricing process at the corporate level
• Develop and maintain price books used in the CPQ
• Timely and accurate documentation of price changes
• Implement and test pricing changes with IT teams
• Support pricing for all segments
• Gate keeper for new projects with price changes
• Supports reporting/metrics/audits for mix/inclusion shifts
• Respond to customer service inquiries about price irregularities
• Analyze competitive pricing information against Pella’s pricing
• Maintain competitive pricing information and trends

Business Pricing Analyst

Customer Support

• Responsible for the direct supervision of non-exempt team members as assigned.
• Assists in the development and implementation of processes that ensure consistent and professional product service to all customers.
• Analyzes data to help determine potential future business needs.
• Provides input and may prepare initial budgetary proposals for assigned cost centers.
• Responsible for delivering results for department specific metrics.
• Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations.
• Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers.
• Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments.

Customer Support Supervisor

Human Resources

• Act as a consultant for managers on issues related to team member performance, conflict resolution, and problem solving related to the management of team members.
• Follow fair and objective processes appropriate for team member concerns, including fact-finding and ensuring adherence to employee relations policies and practices. Conduct investigations per Pella’s processes.
• Provide support, thought partnership, guidance, and coaching to all levels of people leaders.
• Follow expected documentation techniques and ensure maintenance of accurate, confidential records regarding all reported matters and fact-finding documentation.
• Maintain the highest level of integrity and confidentiality when managing employee relations issues and managing reported matters.
• Stay attuned to organizational and operational changes across the company to identify potential employee relations risks and raise awareness with manager.
• Provide guidance and assistance with the development and delivery of appropriate performance feedback or action plans including corrective/disciplinary actions and performance improvement plans.
• Respond to and represent Pella Corporation as needed for unemployment claims.
• Based on the assigned work location, may also perform additional on-site HR responsibilities.
• Review and process religious accommodation requests.
• Provide guidance to local leadership on workplace threats and emergencies (violence, reasonable suspicion testing, conflicts, substance abuse, etc.).

Employee Relations Specialist

• Achieve individual sales goals through a relational selling model with builders, contractors, architects, professional remodelers, and trade organizations
• Spend over 50% of time at customer sites generating account growth with planned quality meetings
• Independently set work hours while maintaining strong customer relationships
• Proactively originate new customer relationships through networking, referrals, and face-to-face meetings
• Maintain exceptional levels of expertise of products/services relating to Pella’s customers
• Collaborate with Operations teams to ensure successful after-sale service requirements and installations
• Respond to client concerns and apply independent decision making while striving for first-time resolutions

• Build and maintain a positive work environment while training and developing the HR Service Coordinator team, strengthening HR knowledge, and delivering high-quality customer service.
• Lead daily service delivery operations by monitoring workload distribution, service levels, case quality, and escalation management to ensure timely and accurate support.
• Use service trends, reporting, and team feedback to identify root causes, improve processes, and enhance the employee and manager experience.
• Act as a working manager, handling HR case inquiries and serving as an escalation point for complex issues.
• Develop communication and training materials to ensure timely, consistent, and accurate guidance aligned with HR policies.
• Inspire a shared vision to empower and motivate the team.
• Using established protocols and tiered escalation, ensure timely response to issues and requests from HR, employees, and managers.
• Maintain and improve operations by tracking trends of incoming inquiries to identify/resolve issues, support continuous improvement, and ensure high service levels.
• Maintain accurate and confidential employee records and data.
• Identify opportunities for process improvement and additional automation to enhance operational efficiency.
• Prepare performance reports by collecting, analyzing, and summarizing data and trends.
• Partner closely with HR COEs, Payroll, Benefits, HRIS, Legal, and business leaders to resolve complex issues and ensure aligned execution of HR processes.
• Stay attuned to team member concerns and engagement across the company and raise awareness with manager.

HR Services Supervisor

General

• Responsible for assisting with shipping information and providing accurate, prompt, and courteous customer service to internal and external contacts.
• Interprets information and provides direction based on Pella’s shipping systems.
• Coordinates all aspects of customer service shipment issues, including working with other departments as required to provide excellent customer service to all Pella customers.
• This position requires excellent interpersonal, written, and verbal communication skills.
• Problem-solving skills are a must.
• The role involves using independent judgement with limited guidance or supervision.
• Must be able to demonstrate exceptional organization skills, attention to detail, prioritization, and coordinate tasks to meet deadlines.

Logistics Support Associate

Risk

• Lead audits across financial, operational, compliance, and IT domains with a focus on value creation.
• Ensure adherence to professional audit standards (IIA, SOX) while maintaining independence.
• Provide concise, actionable recommendations to leadership, the Board, and the Audit Committee.
• Ensure timely and sustainable resolution of audit risk findings.
• Lead special reviews and investigations including ethics and compliance-related matters.
• Build a modern, insight-driven audit function that transitions internal audit from primarily compliance-focused to risk-prioritized and value-oriented.
• Lead and evolve the enterprise risk management framework, including risk identification, assessment, mitigation, and monitoring.
• Drive continuous improvement of policies, procedures, and control effectiveness.

Director, Internal Audit – Enterprise Risk Management

• Partner with assigned accounts to influence sales staff to surpass predetermined sales goals in territory.
• Knowledge of basic residential and commercial construction as well as general window and door product understanding. Educate and establish yourself as the fenestration expert for assigned accounts and customers, including in depth knowledge of competitive landscape.
• Accurately read, interpret, and takeoff blueprints in order to assist customers in acquiring and growing their new construction builder business.
• Demonstrated ability to develop strong business relationships inside an account as well as the development and maintenance of personal relationships with customers.
• Demonstrated ability to coach and train others on selling strategies and product knowledge skills.
• Conduct planning meetings that result in actionable plans and ongoing conversation allowing for the accomplishment of sales goals.
• Communicate regularly with Sales Management, Marketing provide input and feedback regarding product, programs and policies.
• Develop Business Plans with account to increase sales performance and meet sales goals.
• Assist accounts in developing builder relationships in order to acquire and maintain new business opportunities.
• Represent Pella at Trade shows and events.
• Responsible for executing selling activities to reach objectives established for his/her territory. Provides input on strategic initiatives to increase sales and profitability.
• Responsible for managing a personal budget for travel and training expenses.
• This position is the primary communication link between the company and the customer; as such, the rep is responsible for accurately portraying the Pella brand and product offerings.
• Responsible for answering customer questions and resolving customer concerns in a timely manner to maximize customer satisfaction within Pella business guidelines.
• Expected to utilize customer relationship management software while remotely located. Need to be proficient in Microsoft Office.
• Must be able to maintain travel requirements of 50%-75% with overnight stays; must maintain a valid driver's license.

ProDealer Sales Representative

SEO Marketing

• Support site audits to identify technical issues including crawlability, indexation, page speed, and structured data.
• Monitor Core Web Vitals and flag performance regressions in partnership with development teams.
• Assist with QA for site migrations and template launches across staging and production environments.
• Support keyword research, on-page optimization, and internal linking initiatives.
• Contribute to content briefs, metadata updates, and optimization recommendations across key page types.
• Assist with SEO testing and experimentation (e.g., title tags, meta descriptions, copy variants).
• Write clear tickets for SEO issues and work cross-functionally with development and content teams to see them through.
• Participate in Agile sprint workflows to ensure SEO tasks are properly scoped and delivered.
• Leverage AI tools to improve efficiency and scale output across SEO workflows.
• Pull performance data from Google Search Console, GA4, and PageSpeed Insights to support reporting.
• Track the impact of SEO changes over time and surface findings to the broader team.

Senior Manager, Total Rewards

Residential Sales Consultant

Trade Sales Consultant

Sales Representative

Residential Sales Manager

Lot Status Reporter

Business Pricing Analyst

Customer Support Supervisor

Employee Relations Specialist

Trade Sales Consultant

HR Services Supervisor

Logistics Support Associate

Director, Internal Audit – Enterprise Risk Management

ProDealer Sales Representative

Associate SEO Specialist