Pella Windows & Doors of North Carolina and Southwest Virginia

Human Resources

• Serve as the primary HR business partner to senior leaders within Finance, IT, and Legal, providing strategic counsel on organization, talent, performance, and leadership.
• Translate functional and enterprise strategies into people plans that drive capability, performance, and engagement outcomes.
• Leverage strong business, financial, and organizational acumen to inform workforce decisions and recommendations.
• Lead talent management efforts including workforce planning, succession planning, performance management, and development for supported functions.
• Partner with Communities of Expertise (COEs) and HR Services to deliver integrated, scalable solutions.
• Assess organizational health, team effectiveness, and operating model needs; recommend and implement design, capability, and change solutions aligned to business priorities.
• Anticipate future workforce and capability needs, helping leaders prepare for business transformation, evolving skill requirements, and changing organizational demands.
• Actively contribute to the Business HR leadership team, influencing enterprise direction, consistency, and capability.
• Mentor and develop Business HR team members as appropriate; serve as a role model for consultative HR leadership.
• Use data, analytics, and insights to evaluate outcomes and continuously improve HR impact.

Senior Manager, Business HR

Learning and Development

• Operates cross-functionally with Sales Leadership, Strategic Account Teams, Field Sales, Marketing, Product Teams, Customer Care, IT, and outside vendors.
• Responsible for the development of highly effective selling stories, sales tools, training content, and use of technology.
• Delivery of training to improve efficiency and success of the field sales team.
• Ownership of development and execution of a comprehensive sales learning program that begins early sales skill development extending to coaching to mastery.

Sales Training Specialist

Account Executive

• Selling Pella windows and doors directly to homeowners for replacement projects.
• Conduct in-home sales appointments by following a structured selling process to understand customer needs.
• Strive for first-time close and provide effective follow-up as needed to close remaining sales.
• Work with pre-scheduled qualified sales appointments scheduled 24 hours in advance within 1-2 hour driving distance.
• Maintain expertise in products/services relating to Pella’s customers and stay abreast of the competitive landscape.
• Actively represent Pella at company sponsored events and home shows.

Residential Sales Consultant

Customer Support

• Responding to phone calls from customers and be a proactive voice of the company to them.
• Identify and enter no-charge orders, credit memos and returns.
• Research and resolve problems regarding orders.
• Assist sales reps with product and procedural issues.
• Respond to customer inquiries in a timely manner.
• Follow up on orders that need attention.
• Assist customers in learning our systems and using our tools.
• Work with customers to fulfill their window and door buying needs.
• Suggest additional products/options where appropriate.
• Train and provide guidance to new team members to enhance customer service.
• Suggest improvements to systems and procedures.
• Help to implement changes that improve quality and efficiency.
• Test new and updated programs.
• Perform other job-related duties as necessary to fulfill responsibilities of the position.
• Process Job Site service requests.

Customer Service Representative

Designer

• Provide visualization support to bring projects to life to accelerate decision-making.
• Offer guidance on complex projects, including product combinations and curb appeal.
• Deliver timely, high-impact support on priority opportunities in a fast-paced work environment.
• Enable consistent, visual-led experiences that simplify decisions and build confidence.
• Guide sales teams through a streamlined, digitally enhanced sales journey focusing on best practices and field visual success journeys.
• Support the use and adoption of visualization tools, AI-assisted platforms, and interactive experiences.
• Identify opportunity points across channels and recommend scalable experience improvements.
• Monitor trends in AI, visualization, and digital selling, including competitor offerings.
• Identify opportunities to improve efficiency, scalability, and consistency through automation and emerging tools.
• Evaluate end-to-end workflows and contribute to best practices tied to engagement, adoption, and sales outcomes.
• Capture field feedback and insights to continuously improve tools and experiences.
• Partner across sales, design, marketing, digital, and external teams.
• Support marketing initiatives tied to digital experience, lead engagement, and in-market activation.
• Benchmark competitors and adjacent industries to inform continuous improvement.

DesignWorks Specialist

• Provide quality customer service to internal and external customers via telephone, email, web service request, fax, or in-person communication
• Ensure customer service calls and requests are completed in a timely, accurate, and efficient manner
• Gather information via incoming calls and emails from customers to accurately answer questions regarding product and service issues
• Meet customer needs by diagnosing service issues, processing service requests, scheduling service appointments, and providing quotes
• Update customer files each time contact is made and close file when job is completed
• Resolving customer complaints regarding product and service when needed

Project Manager

• Serve as a primary point of contact for internal and external customers
• Review and process orders submitted by the sales team
• Purchase products from vendors and corporate manufacturing facilities
• Track and manage key order dates, milestones, and activities
• Schedule and release completed products for fulfillment
• Coordinate value-add services and pre-finishing processes
• Arrange delivery and/or installation of customer orders
• Collect customer payments when applicable following delivery or installation
• Resolve issues related to shortages, damages, or service needs
• Process factory credits and follow up on pending or denied credits
• Support product inquiries and provide guidance on offerings
• Assist with inventory activities and discrepancy resolution
• Contribute to continuous improvement initiatives

Project Coordinator

Manager

• Lead the Internal Audit and Enterprise Risk Management (ERM) functions
• Serve as a key advisor to executive leadership
• Partner with the business to optimize risk management, internal controls, and governance practices
• Communicate audit results, emerging risks, and ERM insights clearly and effectively
• Drive continuous improvement in audit methodology
• Lead and evolve the ERM program
• Provide actionable, decision-oriented risk insights to executive leadership
• Evaluate and strengthen control environments supporting digital platforms, cloud technologies, and third-party solutions
• Collaborate across operations, finance, IT, legal, and business leadership
• Lead, coach, and develop the internal audit team

Senior Manager, Internal Audit

Sales

• responsible for the in-field activation of selling processes, programs, and key initiatives for all PDSN segments.
• responsible for the communication, execution and performance tracking of key segment initiatives.
• high degree of involvement and communication across all functions and levels in the corporation.
• coach sales professionals as required to deliver desired selling process behaviors.

Regional Business Sales Specialist – Southeast

• Oversee key communication technology platforms such as First Up, Sprinklr, Canva, and Meltwater.
• Develop and produce compelling content that resonates with diverse stakeholders.
• Lead the planning and execution of meetings and events.
• Ensure optimal performance and user engagement of platforms.
• Coordinate training sessions for users and provide expert guidance on best practices.
• Prepare reports, analyze engagement data, and troubleshoot technical issues.
• Conceptualize, plan, and execute a variety of events, including corporate meetings and conferences.

Manager, Communication Platforms & Engagement

Support Engineer

• Develop code based on the technical design specifications
• Perform initial code checkout
• Communicate status to parties involved
• Familiar with and helps improve and establish development standards
• Develop across all key development tools available
• Assist other analysts in increasing their knowledge of various technical tools
• Technical specifications and analysis required to meet business needs
• Provide estimates of various technical tasks
• Assist product owner in breaking high-level business initiatives into smaller deliverable pieces
• Production issue resolution (alerts, tickets, requests from analysts)
• Support for Special Releases on a rotation
• Write and test code that can be deployed straight to production
• Own all stages of the development process: design, development, testing, implementation, and operational support
• Leverage modern development technologies for building breakthrough business applications and customer experiences
• Evaluate trends and contribute to the direction of the technical development process and tools
• Propose creative and elegant solutions to complex technical problems
• Develop SEO friendly code and ensure device-agnostic accessibility standards compliance
• Collaborate and communicate with the team in an agile work environment

Full Stack Technical Analyst

• The Territory Trade Sales Consultant’s (TSC) primary duty is outside sales within their assigned market.
• Spend over 50% of their time at customer sites generating account growth with planned quality meetings, as well as prospecting to develop new business.
• Independently sets their own work hours.
• Achieve individual sales goals through a relational selling model throughout all active Pella product offerings.
• Provide well-rounded solutions, market expertise, and partnership by understanding customer needs and developing relationships with builders, contractors, architects, professional remodelers and trade organizations.
• Proactively originates new customer relationships through networking, referrals and face-to-face meetings.
• Help customers grow their business and offer a single point of contact for their ongoing needs.
• Continually strives for 100% “Very Satisfied” customers, growth as measured by market share/net sales and profitability.

Territory Trade Sales Consultant – II

Communications

• Draft, edit, and format content for a variety of channels, including internal communications channels, social media posts, web updates, blog posts, campaign copy, and promotional materials
• Assist in maintaining editorial calendars and organizing content workflows
• Support publishing and alignment of content on internal and external platforms
• Help execute integrated campaigns by preparing assets, drafting copy, and coordinating with internal and external teams on deadlines
• Work closely with internal communications, external communications, HR, marketing, and other teams to gather information and support content needs
• Review content for accuracy, clarity, and alignment with brand guidelines

Communications Specialist

Payroll

• Prepare and run the payroll process and reports for all payroll cycles
• Review the time and attendance system, determine and correct out-of-balance situations, calculate military and jury duty pay, and process garnishments & levies
• Post changes in the pay and tax status and miscellaneous changes
• Enter and set up miscellaneous deductions and reimbursements, including auctions, logo store, etc.
• Assists other payroll department team members during vacations and work overloads as needed
• Test and implement enhancements to HR/Payroll HCM system
• Responsible for special projects and research as assigned
• Willingness and desire to learn federal and state payroll laws
• Be motivated to learn, document, cross-train and improve processes
• Embrace working together as part of the payroll team but also motivated to work independently
• Solid analytical, organizational, and interpersonal skills

Payroll Specialist

Full-stack Engineer

• Lead the design, development, and evolution of full stack solutions
• Own and advance our enterprise GraphQL API platform
• Architect and build modern frontend applications using React and Next.js
• Partner with product owners and business stakeholders
• Define and enforce engineering standards
• Lead and influence architectural discussions across the organization
• Guide and mentor senior, mid-level, and junior developers
• Work across diverse data layers including MS SQL, PostgreSQL, and Oracle DB
• Drive improvements to CI/CD pipelines
• Identify and champion opportunities to introduce AI and emerging technologies

Senior Manager, Business HR

Sales Training Specialist

Residential Sales Consultant

Customer Service Representative

DesignWorks Specialist

Customer Service Representative

Project Coordinator

Senior Manager, Internal Audit

Regional Business Sales Specialist – Southeast

Manager, Communication Platforms & Engagement

Full Stack Technical Analyst

Territory Trade Sales Consultant – II

Communications Specialist

Payroll Specialist

Principal Software Engineer