Logistics Support Associate

Pella Windows & Doors of North Carolina and Southwest Virginia

Logistics Support Associate responsible for shipping information and customer service. Engaging with internal and external contacts to facilitate shipment issues.

Posted 6/24/2026full-timePella • Iowa • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Responsible for assisting with shipping information and providing accurate, prompt, and courteous customer service to internal and external contacts.
Interprets information and provides direction based on Pella’s shipping systems.
Coordinates all aspects of customer service shipment issues, including working with other departments as required to provide excellent customer service to all Pella customers.
This position requires excellent interpersonal, written, and verbal communication skills.
Problem-solving skills are a must.
The role involves using independent judgement with limited guidance or supervision.
Must be able to demonstrate exceptional organization skills, attention to detail, prioritization, and coordinate tasks to meet deadlines.

Requirements

What you’ll need

High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
Excellent verbal and written English language skills are required as well as excellent customer service skills.
Ability to read, interpret, understand, and explain documents such as sales processes, product specifications or warranty manuals.
Ability to effectively explain information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers.
Must display excellent phone and email etiquette.
Must be able to demonstrate appropriate attitude for the situation when interacting with customers or coworkers.
Ability to work with and apply general mathematical concepts such as fractions, percentages, ratios, and proportions to practical and customer service situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Demonstrate critical thinking to solve problems and seasoned judgment when handling escalated issues with consignees/customers/vendor partners (external communication).
Ability to navigate on web-based applications.
Will be expected to develop proficiency in Pella proprietary software including Outlook and Microsoft Teams.
Moderate typing skills are required.
Ability to multi-task on computers in conjunction with typing and comprehending information simultaneously.

Benefits

Comp & perks

Advancement opportunities exist within this position.
Demonstrated, strong performance with the desire to grow within the customer service team are taken into consideration for these advancement opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceproblem-solvingmathematical conceptsdata collectioncritical thinkingdocument interpretationtyping skillsmulti-tasking

Soft Skills

interpersonal skillswritten communicationverbal communicationorganization skillsattention to detailprioritizationphone etiquetteemail etiquetteappropriate attitude

Certifications

high school diplomaGED