Customer Support Supervisor

Pella Windows & Doors of North Carolina and Southwest Virginia

Customer Support Supervisor at Pella managing customer service and order fulfillment processes in Geneva, IL. Ensuring customer satisfaction and leading a team in a hybrid work environment.

Posted 7/8/2026full-timeGeneva • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $66,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the direct supervision of non-exempt team members as assigned.
Assists in the development and implementation of processes that ensure consistent and professional product service to all customers.
Analyzes data to help determine potential future business needs.
Provides input and may prepare initial budgetary proposals for assigned cost centers.
Responsible for delivering results for department specific metrics.
Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations.
Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers.
Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments.

Requirements

What you’ll need

Bachelor’s degree from four year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience.
Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills.
Ability to read, interpret, understand and explain documents such as company policies and benefits.
Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public.
Must be able to listen, assess and diagnose hidden meanings, and empathize.
Must be able to resolve conflict in the best interests of the business and our customers.
Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.

Benefits

Comp & perks

Full benefits package which includes medical, dental, and vision
Health savings and flex spending accounts
Company paid life insurance
Company paid short/long term disability insurance
401k with company match
20 paid vacation days
Paid sick/personal days
9 paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationPublic RelationsInstructional SkillsEmpathy