PCCW

Operations

• A team leader acting as a mentor in device operations drives performance by coaching, guiding, and supporting team members to resolve technical or procedural issues.
• The incumbent works under the Device Operations Manager, tracking performance, facilitating training, fostering a positive work environment, and improving operational efficiency.
• Stock replenishment is the strategic process of reordering and restocking products to maintain optimal inventory levels, preventing stockouts, and meets sales demand.
• It involves analyzing sales data to set reorder points and moving goods from storage to retail locations.
• New project engagement facilitates user requirements by defining "what" must be delivered to solve system or operational issues, ensuring stakeholder agreement and project success.
• A Business Unit (BU) Anchor acting as a user representative reviews operation issues by analyzing system enhancements, refining process flows, and validating reporting accuracy to improve efficiency.

Senior Device Operations Executive

Account Executive

• 處理客人有關使用智能裝置、流動裝置、流動寬頻和其他電腦設備的查詢,並提供建議
• 負責一般銷售及顧客服務工作
• 協助監察貨存
• 有耐心並有效處理客人的疑問

Insource Device Sales Representative

Communications

• Plan and implement marketing communication campaigns and activities to promote brandings, products, and services;
• Collaborate with internal and external parties to create compelling content for various marketing channels, including social media, eDM, website content, and advertising materials;
• Work with creative and media agencies to implement digital marketing campaigns including creative development, SEM strategies, programmatic and network buys;
• Drive traffic and acquire users through digital marketing strategies including SEM, Display Networks ads, Programmatic Ads, Paid Social, SEO, etc.
• Track, analyze, and evaluate the ad and website performance and the effectiveness of advertising campaigns for different brands to provide insight for performance optimization;
• Prepare review reports and strategy proposals for presentations to Management levels;
• Research on industry and competitor practices and propose implementation plan to the business;
• Keep up with digital trends, best practices, and emerging platforms to improve marketing efficiency.
• Proactively develop creative and ad-hoc content ideas across digital channels to enhance brand engagement and communication.

Marketing Communications Manager

Analyst

• Review the data governance and management framework and update it as required
• Design, oversee and improve privacy management programme controls
• Review processes/procedures, ensure the data governance and management framework is followed, and assess adequacy of data privacy controls
• Conduct sample checking on data privacy controls to ensure they are effective
• Recommend how to strengthen data privacy controls
• Conduct review of the data privacy-related documents
• Perform data classifications based on data definitions in data dictionaries
• Review business justifications for data retention periods, and ensure data housekeeping is in place
• Conduct data privacy risk assessment and propose mitigations
• Perform privacy impact assessment on change requests and implement the required changes
• Support reporting and management of data privacy incidents
• Incorporate lessons learned from data breach incident to enhance data privacy controls
• Collaborate with auditors to complete privacy impact assessment and privacy compliance audit
• Assist in Privacy Commissioner’s investigation and/or inspection

Data Privacy Analyst

Engineer

• Responsible for the operation of audio equipment, sound recording and mixing, fold-back system during live and recording productions
• Knowledge in setup and operation of outdoor broadcast event

Junior Audio Engineer

Business Development Rep

• Solicit new clients, establishing and maintaining good client relationship
• Media planning, proposal development, event management, production follow-up, and provision of professional account services
• Work with internal parties and external vendors to ensure smooth coordination and execution of advertising activities and projects

Business Development Manager

Customer Support

• 提供優質的客戶服務,解答客戶的查詢
• 協助客戶填寫強積金( MPF )入職表格,確保填寫正確無誤
• 處理一般查詢,提供相關資訊以協助客戶
• 控制中心的人流,確保客戶在等候區的秩序
• 其他由上級指派的相關工作

Part-Time Customer Service Officer

• Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc.
• Work closely with internal and external parties to ensure timely and professional service to customers
• Handle and resolve the problem cases independently
• Perform any ad hoc tasks as assigned

Senior Customer Services Officer

Machine Learning Engineer

• Create scalable machine learning models to support a variety of product, user, and business use cases.
• Adapt end-to-end analytics workflows: identify, collect, clean, and process data, build predictive models, and present actionable insights.
• Implement CI/CD practices to ensure model reproducibility, traceability, and scalability.
• Improve ML observability, model evaluations, monitoring, and debugging tools to ensure reliability of deployed models.
• Collaborate with team members and cross-functional partners to operationalize models and integrate them seamlessly into production workflows.
• Translate ambiguous business problems into measurable ML solutions.
• Serve as a key thought partner for stakeholders regarding machine learning algorithms, system architectures, and best practices.

Senior Machine Learning Engineer

Engineering Manager

• Define, develop, manage and governance solution architecture deliverables for web, cloud and Integration related applications for Large-scaled IT Transformation Program
• Work with Project and Program Manager on architecture deliverables in Project and Program Level
• Work with multiple Development teams, System Vendors, Business Analysts and other Domain Architects to define and drive solution design, technology guideline and standards
• Drive system vendors or developers to the design and deliver according to agreed timeline

Senior Manager, Software Architecture

Journalist

• News reporting
• On air presentation for Now Business News Channel
• Program production including property, technology and other features
• Social media content production is preferred

Reporter - Anchor

• 處理客戶電話查詢及投訴
• 提供優質的客戶服務
• 協助解決客戶疑問與問題

Part-time Customer Service Executive

Account Manager

• Perform account servicing and maintain good relationship with key clients, advertising agencies and maximize advertising revenues
• Identify new business opportunities to achieve revenue targets of advertising and partnership solution sales
• Formulate and implement strategies aligned with the market demand and develop and holistic advertising solutions
• Media planning, proposal development, event management, production follow-up, and provision of professional account services
• Work with internal parties and external vendors to ensure smooth coordination and execution of advertising activities and projects

Corporate Account Manager

Network Engineer

• Incident Escalation and Event Management: Monitor the entire network infrastructure and devices. Provide first-tier and, where qualified, second-tier incident response.
• Health Checks and Preventive Maintenance: Conduct periodic and on-demand health inspections of network devices and services.
• SOP Development and Optimization: Drafting, revising, and optimizing SOPs for all network operations and deployment activities.
• Vulnerability Management: Continuously monitor vulnerabilities using both automated tools and manual assessments.
• Capacity Management and Performance Monitoring: Monitor usage patterns/trends and capacity consumption on core network assets.
• Deployment, Implementation, and Onboarding: Execute network deployments per implementation plans, including device configuration, integration, rollout, and acceptance testing.
• Reporting and Documentation: Maintain detailed logs of all activities, changes, incidents, and remediation undertaken.

• Design, engineering, and maintain security controls across on-premise applications, platform, and cloud environments.
• Collaborate with application, infrastructure, and DevOps teams to integrate security into the system development lifecycle (SDLC).
• Conduct security assessments, and security architecture reviews to identify and mitigate risks.
• Support the deployment and tuning of security tools such as SIEM, EDR, vulnerability scanners, and IAM solutions.
• Monitor emerging threats and recommend appropriate mitigation strategies.
• Assist in incident response activities, including investigation, containment, and remediation.
• Document security configurations, procedures, and technical standards.
• Work closely with internal stakeholders and external vendors to ensure compliance with security policies and regulatory requirements.