PCCW

Vice President

• Monitor market trend and work with Consumer and Commercial Product team to define and design new products
• Define and execute the strategic roadmap for broadband and IP network evolution
• Oversee the design, architecture, and lifecycle evolution of IP core networks
• Lead the evaluation, planning, and introduction of new broadband access technologies
• Direct customer-premises equipment (CPE) evolution and development
• Monitor global technology trends, engage with vendors and partners
• Collaborate with Operations, Product, and IT teams to ensure network architecture supports business growth
• Lead and develop a high-performing engineering team

Project Manager

• Single point of contact managing the customer once projects are received into Service Delivery.
• Overseeing the project deliverables and ensuring that the scope is in line with the customer’s expectations
• Coordinate internal resources and third parties/vendors for the execution of projects, ensuring quality standards are met and guidelines are maintained
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Active follow up at critical milestone points of a project - Pursuing vendors, partners and internal teams for committed dates
• Customer updates
• Scheduling of resources
• Perform risk management to minimise project risks - Measure project performance using appropriate tools and techniques, report and escalate to management as needed.
• Implement contingency plans agreed with the manager.
• Manage the relationship with the client and all stakeholders
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Ensure that all projects are delivered on time, within the scope and the defined budget
• High level of customer service via effective communication throughout the project(s) lifecycle.
• Ensure accurate and frequent project updates status are provided to both internal and external customers. Maximum customer satisfaction is expected.
• Ensure all internal guidelines/processes are followed and all administrative work related to projects are accurately completed. The list includes – Budget Request and Purchase Request processes
• Accurate and regular updates in the internal systems (weekly)
• Review and update system project forecast (weekly)
• Promptly acceptance of vendor handovers to avoid payment issues.
• Ad-hoc reports requested by management
• Supporting team members on projects and bids to improve overall team performance
• Evaluating the success of the project against its benchmarking and sharing lessons or best practices with other organisations or project managers

Project Manager – 项目管理经理

Manager

• Oversee operations and maintenance of mission‑critical facilities within the Facilities Management Department
• Provide strategic direction and operational leadership across assigned facilities
• Identify and analyze critical facility issues, develop maintenance and repair strategies
• Manage operating expenses and ensure alignment with approved budgets
• Lead operations teams in executing preventive and corrective maintenance programmes
• Ensure reliable service delivery and compliance with SLAs and KPIs
• Support both internal and external customers with high service quality standards

Senior Facilities Manager

Technical Writer

• Effectively manage a broad range of documentation projects for different teams across the organisation
• Undertake document control related activities and ensure all documentation is processed in accordance with document control procedures in a timely manner
• Manage logging, distribution, filing and archiving of controlled documents
• Maintain registers including document and records registers
• Produce documentation and create templates that support the operations of our information security management systems including policies, procedures, and work instructions
• Work collaboratively with developers, engineers, product managers, and other subject matter experts to create content for internal stakeholders and our customers
• Review and update documentation to ensure compliance with applicable standards and contract requirements
• Research, evaluate, and recommend new documentation tools and methods in support of documentation development and improvement efforts
• Conduct regular audits to ensure processing is completed consistently and in accordance with procedures

Technical Writer, Document Management

• Oversee daily operations of the assigned service centre, including facilities such as kiosks, drop‑in boxes, counters, and related tools.
• Manage centre manpower planning, roster arrangement, and workflow execution to ensure smooth operations.
• Execute eMPF service workflows and internal administrative processes in accordance with corporate and regulatory standards.
• Handle MPF-related enquiries and complaints, ensuring timely resolution or proper escalation of complex cases.
• Ensure all Service Centre staff comply with company policies, operational guidelines, and relevant regulatory requirements.
• Provide training, coaching, and performance feedback to frontline staff.
• Coordinate with the Operations Manager and other Centre Managers on resource reallocation, especially during traffic imbalance between centres.

eMPF Centre Manager

Graphics Designer

• Responsible for design and create news graphics and motion graphics for Now News / Business News Channels

Graphic Designer

• Drive commercial strategy and business growth across BPO, omni-channel CX, and digital transformation
• Identify new market opportunities, build business cases, and shape pricing strategies for sustainable profit and client value
• Serve as a trusted commercial partner for key enterprise clients, leading account growth, renewals, and strategic negotiations
• Build and nurture partnerships with leading technology and platform providers to expand service offerings
• Oversee commercial operations including contract management, financial governance, and performance reporting
• Lead RFP and proposal development to deliver winning, value-driven solutions
• Leverage market insights and competitor intelligence to strengthen strategy and positioning
• Lead and develop a high-performing team while fostering a culture of collaboration, accountability, and commercial excellence

Assistant Vice President, Commercial

Implementation Specialist

• Responsible for logical configuration, activation, and acceptance testing of transmission circuits
• Execute work orders to configure and activate transmission links across various technologies
• Conduct and verify acceptance tests (e.g., BER testing, RFC 2544) to ensure circuits meet SLAs
• Liaise with Network Engineering for route capacity and port allocations
• Coordinate with field engineers for physical patching and installation
• Monitor alarms during activation with NOC
• Maintain accurate documentation by updating circuit databases and "As-Built" documentation
• Resolve logical setup errors or configuration mismatches during provisioning phase

Transmission Customer Engineer

• Support the AVP, Commercial in managing day-to-day commercial operations across key client accounts.
• Assist in the preparation, review, and negotiation of client contracts, renewals, and service agreements.
• Maintain and track commercial terms, pricing models, revenue forecasts, and financial performance indicators.
• Prepare regular reports on contract pipeline status, commercial performance, pricing adjustments, and profitability trends.

Senior Manager, Commercial

• Develop and implement robust compliance policies and procedures for the procurement department.
• Ensure strict adherence to applicable laws, regulations, and company policies.
• Conduct comprehensive audits and assessments to identify and mitigate potential compliance risks.
• Collaborate with senior management and internal stakeholders to address compliance concerns and provide strategic guidance on best practices.
• Stay abreast of evolving regulatory requirements and industry best practices to ensure continuous compliance.
• Lead training initiatives to educate procurement staff on compliance standards and procedures.
• Investigate and resolve complex compliance issues promptly and effectively.
• Prepare detailed reports on compliance activities for executive management review.

Assistant Vice President

• Develop and establish strategic direction for diverse procurement categories
• Ensure adherence to quality standards and drive optimal value delivery
• Communicate effectively with business owners to understand their needs
• Manage relationships with vendors and external partners
• Evaluate and select suppliers considering reliability and cost-effectiveness
• Ensure end-to-end bidding lifecycle from tender issuance to contract acceptance
• Regular review and enhancement of procurement policies and procedures

Logistics Operation Manager

Administration

• Serve as the first point of contact by maintaining a consistent front desk presence during core business hours, welcoming visitors and handling calls professionally.
• Answer all incoming calls on the company main line and direct them appropriately.
• Maintain office security by screening visitors, managing front office access, and keeping an accurate Daily Visitor Log.
• Manage office and storage supplies: receiving, storing, issuing, reordering, and overseeing stock levels.
• Assist and coordinate business travel arrangements for commercial team, including visa applications, flight bookings, and hotel reservations via Club Travel
• Handle IT administration for new joiners, including laptop and email setup, Insight and GAL access (NHC/RHC requests).
• Provides admin support sales team
• Assists BDMs create and generate Sales Project (SP)
• Works with PSO to complete SP, RFQ and SR
• Owns the whole MA approval workflow
• Follow up with pre-sales and access team on price request
• Assists and escalate Insight issues
• Manages change requests for billing issues
• Manages termination and cancellation requests
• Maintains and ensures CRM records are accurate and current
• Provides general support for sales meetings and customer meetings
• Provides logistic support during marketing events / conferences
• Provides HubSpot support to sales team
• Assists and supports FAST TRACK process

Office Administrator – Sales Support

Business Development Rep

• A sales-focused role to identify new business opportunities and meet assigned sales targets.
• Meet sales targets and key performance indicators (KPIs) such as revenue, margin, and the acquisition of new accounts for each product assigned by the team leader.
• Build and maintain strong, trusting relationships with existing customers and internal stakeholders.
• Collaborate with various departments to establish pricing strategies, enhance product offerings, and coordinate marketing initiatives.
• Engage in business travel to attend international conferences, nurture customer relationships, and pursue new business opportunities abroad.
• Promote and strengthen the company's brand image by exemplifying professionalism and sustainability in all aspects of work.
• Prepare accurate sales forecasts, pipelines, and account development plans.
• Ensure timely and professional customer engagement, proposal submission, and follow-up.

Senior Business Development Manager

Business Development Manager

Operations

• Stock count handling involves physically counting, verifying, and recording all inventory items to ensure accurate stock records, scheduled intervals (e.g. monthly, annually)
• Stock report generation
• Conducting stock reconciliation between the company inventory system and the frontline sales system ensures inventory accuracy. The process involves comparing physical stock counts, frontline sales records (POS), and system records, then investigating and correcting discrepancies.
• Resolving system rejections involves identifying the root cause (data error, configuration issue) validating data, correcting errors, and resubmitting the transaction.
• Follow up on delivery orders by actively monitoring, tracking, and communicating with relevant parties/couriers to ensure timely delivery and resolve the issue.