Technical Writer, Document Management
PCCW
full-time
Posted on:
Location Type: Office
Location: Manilla • Philippines
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About the role
- Effectively manage a broad range of documentation projects for different teams across the organisation
- Undertake document control related activities and ensure all documentation is processed in accordance with document control procedures in a timely manner
- Manage logging, distribution, filing and archiving of controlled documents
- Maintain registers including document and records registers
- Produce documentation and create templates that support the operations of our information security management systems including policies, procedures, and work instructions
- Work collaboratively with developers, engineers, product managers, and other subject matter experts to create content for internal stakeholders and our customers
- Review and update documentation to ensure compliance with applicable standards and contract requirements
- Research, evaluate, and recommend new documentation tools and methods in support of documentation development and improvement efforts
- Conduct regular audits to ensure processing is completed consistently and in accordance with procedures
Requirements
- Excellent communicator with a background in network or software engineering who can write, publish and maintain accurate, high-quality content and documentation for internal stakeholders and our customers
- Experience in writing internal policy and procedure documentation
- Ability to interpret highly technical information and present it in concise language that can be understood by technical and non-technical audiences alike
- Strong attention to detail
- Demonstrated experience in document management systems, related methodologies, strategies and systems
- Highly developed organisational skills: the ability to manage and prioritise multiple documentation projects across different teams, products and services
- Strong collaboration and communication skills, both written and verbal; this includes the ability to multi-task and work independently while thriving in a geographically distributed team environment
- Sound conceptual, planning, analytical and problem-solving skills
- Self-motivated and enthusiastic
- Bachelor’s degree in IT, Computer Science, or an arts and language field, or an equivalent combination of education and experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
document controldocumentation management systemspolicy documentationprocedure documentationinformation security management systemscontent creationauditingtechnical writingdocumentation templatesdocumentation development
Soft Skills
communicationattention to detailorganizational skillscollaborationproblem-solvinganalytical skillsself-motivationmulti-taskingindependenceadaptability