Technical Writer

• Support a knowledge engineering and content transformation function focused on improving the documentation lifecycle through AI-enabled tools, automation, and modern docs-as-code practices.
• Help plan, develop, test, and improve AI-powered documentation solutions, including agent skills, automation workflows, internal knowledge resources, and technical content programs.
• Comfortable writing and maintaining developer-facing content while also working in technical environments that include Markdown, Git-based collaboration, CI/CD publishing workflows, scripting, and AI-assisted coding tools.
• Plan, scope, and manage technical content programs from ideation through authoring, review, user acceptance testing, publication, and ongoing maintenance.
• Author, edit, and review technical content such as internal wiki articles, how-to guides, UAT plans, process documentation, and contributor guidance.
• Support docs-as-code workflows using Markdown, code editors, Git-based collaboration, pull requests, issues, and CI/CD publishing processes.
• Facilitate user acceptance testing, gather participant feedback, document findings, and recommend next steps.
• Monitor adoption, usage, feedback, and success metrics for documentation tools, agent skills, and AI-enabled content workflows.
• Track documentation quality indicators such as engagement, satisfaction, time-to-resolution, content freshness, accessibility, and issue resolution.
• Triage and resolve content bugs from feedback channels, analytics, and issue backlogs.
• Partner cross-functionally with content, engineering, product, design, and transformation stakeholders to coordinate workstreams and ensure documentation accuracy.
• Apply content quality standards, including voice and tone, accessibility, information architecture, metadata, taxonomy, localization readiness, and content reuse practices.
• Use technical authoring and publishing tools such as Visual Studio Code or similar editors, Markdown linters, static-site publishing systems, and documentation repositories.
• Apply software engineering practices such as branching strategies, code review, automated validation, and testing to content development workflows.
• Use AI-assisted and agentic coding tools to accelerate content creation, automate repetitive documentation tasks, and prototype workflow improvements.
• Identify opportunities to integrate AI-assisted authoring, content generation, quality assurance, and automation into the documentation lifecycle.
• Contribute to or build lightweight scripts, tools, extensions, or automation using languages such as Python, JavaScript, TypeScript, or similar technologies.

Senior Technical Content Engineer – AI Documentation

• Document data models, structured vocabularies, controlled terminology, and the relationships between data objects.
• Produce user-focused guides and reference materials explaining how to navigate and interact with the tools, data structures, and knowledge frameworks developed by the project team.
• Create clear descriptions of end-to-end workflows, including actors involved, information transformations, system interactions, and decision logic.
• Develop training content, presentations, and demonstrations that assist stakeholders in understanding and adopting new digital workflows and data structures.
• Synthesize and organize inputs from SME interviews, workshops, working groups, and technical reviews into structured documentation.
• Document design considerations, integration points, interoperability requirements, and risk-related guidance provided by engineering and architecture teams.
• Produce supporting materials for project reviews, technical exchange sessions, and recurring status updates.
• Other duties as assigned

• Document software for technical audiences
• Create and edit content for software products
• Collaborate with teams to understand user needs and craft user-friendly content
• Review and ensure content aligns with established standards and guidelines

Technical Writing Analyst

• Develop high-quality, accurate, and engaging content for both developer and admin/end-user audiences, including documentation, tutorials, guides, code samples, API references, and in-app assistance.
• Dig deep into complex technical subjects to gain a thorough understanding of the products, technologies, and tools within our Commerce Cloud platform.
• Work closely with developers, product managers, engineers, UX designers, and subject matter experts to gather information and ensure accuracy and completeness of content.
• Contribute to content strategy development and execution, ensuring alignment with the needs of both developer and admin audiences and the overall goals of the Commerce Cloud platform.
• Continuously improve the user experience by providing clear, concise instructions, organizing content effectively, and incorporating user feedback to enhance accessibility and usability.
• Regularly update and maintain existing documentation to reflect changes in the Commerce Cloud platform, keeping content up-to-date and relevant.
• Share knowledge, best practices, and ensure consistency across all content.
• Stay current with industry trends, emerging technologies, and audience preferences to keep content relevant.

Senior Technical Writer - Commerce Cloud

• Gather technical information from technical teams, and other stakeholders to produce accurate documentation for government stakeholders such as:
• System Architecture
• Integration Guides and API Documentation
• Business Requirements Document (e.g., BRD, SRS, URS)
• Compliance Reports
• Create user manuals, administrator guides, training materials, and tutorials for end-users of developed systems.
• Lead the development of advanced documentation templates based on input from technical teams.
• Review and edit content from team members to ensure consistency, accuracy, and adherence to governmental standards (e.g., data privacy laws, accessibility, and audit trails).
• Ensure all documentation adheres to government standards for accessibility (e.g., WCAG), security, privacy, and plain language guidelines.
• Maintain and update documentation repositories using tools like Confluence, SharePoint, and Azure DevOps throughout the project lifecycle.
• Manage documentation processes in tools like Confluence, Azure DevOps, SharePoint, and Adobe Acrobat Pro, including version control and iterative updates.
• Facilitate workshops and interviews with SMEs to extract and translate complex technical details into accessible formats.
• Collaborate in agile workflows, attending design reviews, sprint demos, and peer reviews to incorporate feedback.
• Contribute to project planning by defining documentation scopes, timelines, and quality gates aligned with agile methodologies.
• Handle post-deployment revisions, handover documentation, and support for user adoption in government environments.

Senior Technical Writer

• Host the content. Shorts, long-form videos, and webinars that teach and show, not just talk.
• Build real demos. Use our API and the tools you review. Show it working.
• Get us into the lists. Land SearchApi in comparison videos and best-of roundups, on merit.
• Run the channel technically. Manage the social presence at an engineer's level, not a marketer's.
• Turn launches into watchable content. New feature, new video, fast.
• You own the channel. You decide the format, the cadence, and the topics that will land.

YouTube Technical Content Creator

• Oversee complex programs that drive impactful mission outcomes for customers
• Collecting and organizing information required for preparation of user’s manuals, training materials, installation guides, and reports at a complex level
• Researching and learning the assigned system
• Participates in the writing, design, and development of marketing brochures, advertisements, news releases, feature articles, conference programs and proceedings, public relations announcements, newsletters, and other materials
• Designing, developing, producing, maintaining, and managing client web sites as assigned
• Creating multimedia presentation materials, including slides
• Preparing operation and maintenance manuals and technical publications
• Gathering technical information, preparing written text basic projects, and helping coordinate layout and manual organization
• Researching available development/engineering information such as drawings, design reports, equipment, and test specifications
• Writing, editing, and proofreading materials for reports, manuals, briefs, proposals, instructional material, catalogs, technical publications, and software and hardware documentation provided by technical personnel
• Arranging for word processing, duplication, and distribution of material

Technical Editor – Principal

• Translate complex cybersecurity concepts, processes, and technical findings into plain-language written content for a range of audiences, including non-technical stakeholders
• Develop and maintain technical documentation including policies, procedures, user guides, standard operating procedures (SOPs), and program reports
• Apply knowledge of NIST, NIST Cybersecurity Framework (CSF), and CIS Controls to inform and structure documentation deliverables
• Collaborate with subject matter experts (SMEs), engineers, and program managers to gather technical information and validate accuracy
• Support cybersecurity program communications, including presentations, briefings, and executive summaries
• Review and edit existing documentation for clarity, consistency, accuracy, and compliance with agency style standards
• Assist in documenting AI tools and their appropriate use within the program context
• Maintain version control and documentation repositories in accordance with program standards
• Participate in team meetings and contribute to sprint planning or project milestone reviews as applicable

• Develop, edit and maintain borrower-facing communications, including: Letters, Email templates, Notices, Web content, Policies, Procedures, Program guides, Frequently Asked Questions (FAQs), Other Customer Communications.
• Ensure all written materials comply with Federal Student Aid (FSA) requirements, Department of Education regulations, and contract requirements.
• Review existing communications for regulatory compliance, readability, consistency, and effectiveness.
• Collaborate with compliance, legal, quality assurance, and operational stakeholders to incorporate regulatory updates into borrower communications.
• Interpret federal regulations, policies, procedures, and guidance documents to support communication development.
• Maintain document version control and support documentation management processes.
• Conduct quality reviews and proofreading to ensure accuracy and consistency across all materials.
• Assist with audits, compliance reviews, and customer communication assessments.
• Recommend improvements to communication processes and document management practices.
• Support special projects and other writing assignments as required.

• Plan, author, and maintain installation guides, admin/operator guides, troubleshooting/runbooks, and release notes aligned to product releases and operational needs.
• Plan, author, and maintain Warfighter focused end user guides.
• Installation & deployment documentation: Create step-by-step install/configuration guides for product components and integrations (including prerequisites, expected outputs, verification steps, and safe rollback guidance).
• Administration & Day-2 operations: Document operational workflows: upgrades, configuration changes, health checks, resource considerations, and common operational failure modes in constrained/mission environments.
• Troubleshooting & runbooks: Build and curate troubleshooting-by-symptom runbooks (diagnosis steps, likely causes, resolution paths, and prevention guidance).
• Aid development of training modules and job aids for user personas.
• Operate in a Git-based doc workflow (issues/PRs/reviews), establish templates, and improve/maintain documentation.
• Information architecture & discoverability: Organize technical documentation so it’s easy to navigate and avoids duplication across products

See all jobs on JobTailor

Senior Technical Content Engineer – AI Documentation

Technical Writer

Technical Writing Analyst

Senior Technical Writer - Commerce Cloud

Senior Technical Writer

YouTube Technical Content Creator

Technical Editor – Principal

Technical Writer

Technical Writer

Release Readiness Engineer – Technical Writer