Senior Technical Writer - Commerce Cloud

Salesforce

Senior Technical Writer creating user-friendly content for developer and admin audiences in Commerce Cloud. Collaborating with engineers, UX designers, and product managers to produce high-quality documentation.

Posted 6/23/2026full-timeSan Francisco • California, Washington • 🇺🇸 United StatesSenior💰 $75,000 - $113,500 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Develop high-quality, accurate, and engaging content for both developer and admin/end-user audiences, including documentation, tutorials, guides, code samples, API references, and in-app assistance.
Dig deep into complex technical subjects to gain a thorough understanding of the products, technologies, and tools within our Commerce Cloud platform.
Work closely with developers, product managers, engineers, UX designers, and subject matter experts to gather information and ensure accuracy and completeness of content.
Contribute to content strategy development and execution, ensuring alignment with the needs of both developer and admin audiences and the overall goals of the Commerce Cloud platform.
Continuously improve the user experience by providing clear, concise instructions, organizing content effectively, and incorporating user feedback to enhance accessibility and usability.
Regularly update and maintain existing documentation to reflect changes in the Commerce Cloud platform, keeping content up-to-date and relevant.
Share knowledge, best practices, and ensure consistency across all content.
Stay current with industry trends, emerging technologies, and audience preferences to keep content relevant.

Requirements

What you’ll need

5+ years of technical writing experience
A related technical degree required
Ability to write clean, concise, and approachable content for both technical and non-technical audiences
Proven ability to conduct in-depth research and synthesize complex information into understandable content
Proven experience and enthusiasm for utilizing AI-based tooling, specifically Cursor and Claude, to automate and enhance content creation, quality, and delivery for technical and admin audiences
Understanding of software development concepts, programming languages, APIs, SDKs, and web technologies
Familiarity with Markdown, XML, and DITA
Experience with source control software
Excellent problem-solving skills and meticulous attention to detail
Ability to manage multiple deliverables within tight deadlines

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
an employee stock purchasing program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical writingcontent strategyresearchAPISDKMarkdownXMLDITAsource controlsoftware development concepts

Soft Skills

problem-solvingattention to detailcommunicationcollaborationuser experience improvementcontent organizationadaptabilitysynthesis of informationtime managementfeedback incorporation

Certifications

related technical degree