eMPF Centre Manager
PCCW
full-time
Posted on:
Location Type: Office
Location: HK • Hong Kong
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About the role
- Oversee daily operations of the assigned service centre, including facilities such as kiosks, drop‑in boxes, counters, and related tools.
- Manage centre manpower planning, roster arrangement, and workflow execution to ensure smooth operations.
- Execute eMPF service workflows and internal administrative processes in accordance with corporate and regulatory standards.
- Handle MPF-related enquiries and complaints, ensuring timely resolution or proper escalation of complex cases.
- Ensure all Service Centre staff comply with company policies, operational guidelines, and relevant regulatory requirements.
- Provide training, coaching, and performance feedback to frontline staff.
- Coordinate with the Operations Manager and other Centre Managers on resource reallocation, especially during traffic imbalance between centres.
Requirements
- University degree or diploma holder, preferably with experience in pension, MPF, or financial services.
- Solid understanding of MPFA regulatory requirements and MPF administration procedures.
- Strong communication, presentation, and customer service skills; experience in handling complaints and demanding customers is essential.
- Familiar with performing customer profile checks using back-office systems.
- Proficient in spoken and written English; fluency in Mandarin is required.
- Leadership experience in a frontline or service centre environment is an advantage.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MPF administrationcustomer profile checksworkflow executionregulatory compliance
Soft Skills
communication skillspresentation skillscustomer service skillscomplaint handlingleadershipcoachingperformance feedback
Certifications
university degreediploma