Pair Team

Bilingual

• Primarily work with and support enrolled individuals who struggle with severe mental illness or substance use disorders
• Use evidence-based approaches to provide short-term interventions and behavioral activation strategies
• Use evidence-based approaches to provide intermediary interventions as a bridge to community supports and referrals
• Provide brief crisis intervention techniques and warm hand-offs to local crisis resources as needed
• Seek to listen openly to individuals and meets them where they are
• Assist with linkage to ongoing behavioral health treatment upon individual’s completion of participation in ECM
• Support ECM team’s caseload to identify and address barriers to care
• Educate individuals on behavioral health conditions to improve health literacy
• Work with individual to identify health/wellness goals and incorporate goals into a shared care plan
• Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews
• Facilitate and ensure recommendations are communicated across health care team
• Track and manage caseloads using electronic medical records
• Consult with ECM team about clinical concerns or questions, provide educational training on behavioral health conditions and treatment

Bilingual LCSW/MFT/LPCC, Wraparound

• Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most.
• We are looking for a highly motivated full-time Behavioral Health Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.
• As Behavioral Health Care Manager, you will play a critical role in our whole-person, interdisciplinary care model by providing mental health resources and therapeutic interventions for individuals living with Serious Mental Illness, Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs.
• The Behavioral Health Care Manager will work in a team-based model with a lead care manager, community health worker, registered nurse care manager, and nurse practitioner to contribute their expertise towards improving the individual’s quality of life through evidence-based behavioral interventions.
• This position primarily allows for remote work; however, it includes 1-2 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 1-2 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home

• Primarily work with and support enrolled individuals who struggle with severe mental illness or substance use disorders
• Use evidence-based approaches to provide short-term interventions and behavioral activation strategies throughout the individual's participation in ECM
• Use evidence-based approaches to provide intermediary interventions as a bridge to community supports and referrals
• Provide brief crisis intervention techniques and warm hand-offs to local crisis resources as needed
• Seek to listen openly to individuals and meets them where they are – understanding that adopting an “it’s not my fault but it is my problem” attitude in all communication styles and approaches
• Assist with linkage to ongoing behavioral health treatment upon individual’s completion of participation in ECM
• Support ECM team’s caseload to identify and address barriers to care
• Educate individuals on behavioral health conditions to improve health literacy
• Work with individual to identify health/wellness goals and incorporate goals into a shared care plan
• Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews
• Facilitate and ensure recommendations are communicated across health care team
• Track and manage caseloads using electronic medical records
• Consult with ECM team about clinical concerns or questions, provide educational training on behavioral health conditions and treatment

Bilingual Licensed Clinical Social Worker, Wraparound

• About Pair Team: an innovative, mission-driven company reimagining how Medicaid and Medicare serves underserved populations; tech-enabled medical group delivering whole-person care by partnering with community organizations.
• We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. We leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
• Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
• We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
• At Pair Team, we’re not just delivering care - we’re building the future of more equitable, community-driven healthcare.
• In the News: Forbes, TechCrunch, Axios coverage highlighting accessibility and Medicaid focus.
• About the Opportunity: Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Behavioral Health Care Manager who will provide mental health resources and therapeutic interventions for individuals living with Serious Mental Illness, Substance Use Disorder, homelessness, and/or those with high medical needs. The role is remote-first with 1-2 times a month on-site visits near your city and most duties performed from home.
• What You’ll Do: Primarily work with and support enrolled individuals who struggle with severe mental illness or substance use disorders; use evidence-based approaches for short- and intermediary-term interventions; provide crisis intervention techniques; support linkage to ongoing behavioral health treatment; track caseloads in EMR; collaborate with ECM team; participate in systematic case reviews; ensure communication across health care team.

• About Pair Team delivers whole-person care via Medicaid and Medicare by partnering with organizations in communities we serve; we leverage AI and automation to reduce administrative burden and ensure timely, personalized support
• We’re building a team to change primary care operations for those who need it most; Lead Care Manager will directly outreaching and engaging individuals living with Serious Mental Illness/Substance Use Disorder, homelessness, and those with high medical needs
• This position primarily allows for remote work; however, it includes 1-2 times a month on-site visits in the community alongside a fellow PairMate; ~90% of duties from home
• What You’ll Do: Maintain ongoing caseload; use relationship-based strategies; conduct telephonic and SMS outreach; set and monitor health goals; coordinate with care team; meet monthly encounter metrics; assist individuals in securing community supports; schedule and manage referrals; coordinate physical care management appointments; utilize external and internal platforms to collaborate with team
• About Pair Team: Equal Opportunity Employer; commitment to diversity and inclusive environment

Bilingual Case Manager, Spanish Speaking

• Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.
• We build local partnerships with shelters, food pantries, and other community-based organizations to turn them into a site of care.
• Our values: Lead with integrity; Embrace challenges; Break through walls; Act beyond yourself; Care comes first.
• About the Opportunity: remote-friendly Lead Care Manager role serving individuals with Serious Mental Illness/ Substance Use Disorder, homelessness, and high medical needs; majority work from home with 1-2 monthly on-site visits.
• What You’ll Do: maintain ongoing caseload; use relationship-based strategies; conduct periodic telephonic/SMS outreach; set health goals; support care team; collaborate on care issues; meet monthly encounter metrics; identify barriers; assist with community connections; coordinate care appointments; utilize platforms to collaborate.
• What You’ll Need: 1+ years of general work experience; located in Contra Costa County; bilingual English/Spanish; cultural fluency; empathy; collaboration; organizational skills; technical proficiency; driver’s license and auto insurance.
• Preferred Qualifications: lived experience with complex needs; 2+ years case management; motivational interviewing; medical terminology; problem solving; detail-oriented; adaptable.
• Because We Value You: Salary, benefits, and growth opportunities; Equal Opportunity Employer; remote work with on-site requirements; equipment provided.

Bilingual Case Manager, Spanish Speaker

• Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.
• Pair Team cares for the highest-need Medicaid recipients through a community-led model, partners with shelters, food pantries, and other community-based organizations to turn them into a site of care. We provide wraparound clinical services, up-skill CBO staff to become Community Health Workers, and utilize our proprietary data-driven technology platform, Arc, for care coordination. Through Medicaid MCOs, we provide healthcare for hard-to-reach, high-need individuals, while sharing healthcare dollars with community groups to expand their social support programs.
• Our Values: Lead with integrity; We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
• About the Opportunity: Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.
• This position primarily allows for remote work; however, it includes 1-2 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 1-2 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home.
• What You’ll Do: Maintain ongoing caseload of individuals through evidence based approaches to promote engagement and achievement of health goals
• What You’ll Need: 1+ years of general work experience; You are located in Contra Costa County, California; Bilingual – English/Spanish; Strong cultural fluency; Empathy; Ability to work collaboratively; Excellent organization; CRM/database/Excel/Word/Email/Video; Valid driver’s license and auto liability insurance.
• Preference: Demonstrated professional or personal lived experience; 2+ years of case management experience; Motivational interviewing; Knowledge of medical terminology; Problem solving; Detail-oriented; Reliable in changing environments.
• Benefits: Salary: $22-$25/hour not included in benefits; but we list benefits above.

• Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare. We seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. This position primarily allows for remote work; however, it includes 1-2 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 1-2 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home.

• Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most.
• We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.
• We seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.
• This position primarily allows for remote work; however, it includes 1-2 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 1-2 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home
• What You’ll Do
• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
• Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
• Identify and break down barriers ensuring individuals’ continuation with the program
• Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
• Coordinate physical care management appointments through collaboration with external and internal providers
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
• Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
• Identify and break down barriers ensuring individuals’ continuation with the program
• Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
• Coordinate physical care management appointments through collaboration with external and internal providers
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

• Pair Team reimagines Medicaid/Medicare care with AI-enabled, whole-person approach.
• Seeking a Lead Care Manager to outreach and engage individuals living with Serious Mental Illness/Substance Use Disorder, homelessness, and/or high medical needs.
• This full-time role primarily remote; 1-2 on-site visits per month near your city.
• Responsibilities include maintaining an ongoing caseload, using relationship-based strategies, telephonic and SMS outreach, developing Health Action Plan/Shared Care Plan, and coordinating care.
• Collaborates with Enhanced Care Management team and meets monthly encounter metrics.
• Requirements include 1+ years of general work experience (Case Management preferred), bilingual English/Spanish, California residency, and strong CRM/tech skills.
• Preferred qualifications include lived experience with homelessness or SMI/ SUD, 2+ years case management, motivational interviewing, medical terminology knowledge.
• Compensation and benefits: Salary $22-25/hour, health/dental/vision, 401k, WFH stipend, gas reimbursements, flexible vacation, equipment, career growth.
• Equal Opportunity Employer; remote policy; contact details in posting.

• Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most.
• We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.
• We seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.
• This position primarily allows for remote work; however, it includes 1-2 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 1-2 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home

• Pair Team is a tech-enabled medical group delivering whole-person care; we’re building a care model that empowers clinicians and care teams to do what they do best
• We’re seeking a full-time Lead Care Manager to engage individuals living with Serious Mental Illness/Substance Use Disorder, homelessness, and/or high medical needs
• This position primarily allows for remote work, with 1-2 onsite visits per month
• You’ll work with Enhanced Care Management to coordinate and outreach, including case reviews and action plans
• Responsibilities include maintaining caseloads, supporting care managers, and meeting monthly encounter metrics
• The role requires use of external/internal platforms to collaborate and carry out daily tasks

• Pair Team is a tech-enabled medical group delivering whole-person care—clinical, behavioral, and social—by partnering with organizations deeply connected to the communities we serve.
• We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
• Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
• We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
• At Pair Team, we’re not just delivering care - we’re building the future of more equitable, community-driven healthcare.
• Our Values: Lead with integrity; Embrace challenges; Break through walls; Act beyond yourself; Care comes first.
• About the Opportunity: Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.
• This position primarily allows for remote work; however, it includes 1-2 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 1-2 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home.

• Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves underserved populations, delivering whole-person care.
• They leverage AI and automation to reduce administrative burden and ensure timely, personalized support.
• They are building a care model with a multidisciplinary team to close care gaps and improve outcomes for high-need patients.
• They are one of the largest Enhanced Care Management providers in California.

• Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.
• We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
• Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
• We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
• At Pair Team, we're not just delivering care - we’re building the future of more equitable, community-driven healthcare.
• Our Values
- Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
- Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
- Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
- Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
- Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
• In the News
- Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
- TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
- Axios: Pair Team collects $9M for Medicaid-based care
• About the Opportunity
- Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.
- We seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.
• This position primarily allows for remote work; however, it includes 1-2 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 1-2 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home
• What You’ll Do
- Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
- Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
- Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
- Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
- Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
- Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
- Identify and break down barriers ensuring individuals’ continuation with the program
- Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
- Coordinate physical care management appointments through collaboration with external and internal providers
- Utilize external and internal online platforms to collaborate with team members and carry out daily tasks
• What You’ll Need
- 1+ years of general work experience (Case Management preferred)
- You are physically located in California
- Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations
- Virtual Ops requires a quiet, HIPAA compliant and internet connected space
- Bilingual – English/Spanish
- Strong understanding of cultural fluency
- High degree of empathy
- Ability to work collaboratively in a multidisciplinary team
- An eye for optimization
- Organizational skills
- Ability to remain patient when faced with adversity
- Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
- A valid driver’s license and auto liability insurance
• Preferred Qualifications
- Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder
- 2+ years of case management experience
- Experience with motivational interviewing
- Knowledge of medical terminology
- Zest for problem solving, seeking answers, and thinking outside the box
- Detail-oriented and organized self-starter who is a rockstar multitasker
- Reliable and comfortable in an ever-changing environment
• Because We Value You
- Salary: $25/hour
- Comprehensive health, vision & dental insurance
- 401k
- Monthly $100 work from home expense stipend for your WFH days
- Gas reimbursements for your on-site engagement days
- Flexible vacation policy -- take the time you need to recharge!
- We provide all of the equipment needed for the role
- Opportunity for rapid career progression with plenty of room for personal growth!

• Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.
• Pair Team cares for the highest-need Medicaid recipients through a community-led model. We build local partnerships with shelters, food pantries, and other community-based organizations to turn them into a site of care. As a support system for the community, we provide wraparound clinical services, up-skill CBO staff to become Community Health Workers, and utilize our proprietary data-driven technology platform, Arc, for care coordination. Through Medicaid MCOs, we provide healthcare for hard-to-reach, high-need individuals, while sharing healthcare dollars with community groups to expand their social support programs.
• Our Values: Lead with integrity; Embrace challenges; Break through walls; Act beyond yourself; Care comes first.
• In the News: Forbes, TechCrunch, Axios articles about Pair Team.
• About the Opportunity: Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.
• This position primarily allows for remote work; however, it includes 1-2 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 1-2 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home
• What You’ll Do: Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• What You’ll Need: 1+ years of general work experience (Case Management preferred)
• Preferred Qualifications: Demonstrated lived experience with homelessness or complex needs; 2+ years of case management; Experience with motivational interviewing; Knowledge of medical terminology; Problem solving; Detail-oriented; Reliable in changing environment
• Because We Value You: Salary: $22-$25/hour; comprehensive benefits; 401k; WFH stipend; gas reimbursements; flexible vacation; equipment provided; opportunities for career growth