Bilingual Case Manager, Spanish Speaker
Pair Team
Bilingual Case Manager, Spanish Speaker
Pair Team
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $22 - $25 per hour
Job Level
Junior
About the role
- Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.
- We build local partnerships with shelters, food pantries, and other community-based organizations to turn them into a site of care.
- Our values: Lead with integrity; Embrace challenges; Break through walls; Act beyond yourself; Care comes first.
- About the Opportunity: remote-friendly Lead Care Manager role serving individuals with Serious Mental Illness/ Substance Use Disorder, homelessness, and high medical needs; majority work from home with 1-2 monthly on-site visits.
- What You’ll Do: maintain ongoing caseload; use relationship-based strategies; conduct periodic telephonic/SMS outreach; set health goals; support care team; collaborate on care issues; meet monthly encounter metrics; identify barriers; assist with community connections; coordinate care appointments; utilize platforms to collaborate.
- What You’ll Need: 1+ years of general work experience; located in Contra Costa County; bilingual English/Spanish; cultural fluency; empathy; collaboration; organizational skills; technical proficiency; driver’s license and auto insurance.
- Preferred Qualifications: lived experience with complex needs; 2+ years case management; motivational interviewing; medical terminology; problem solving; detail-oriented; adaptable.
- Because We Value You: Salary, benefits, and growth opportunities; Equal Opportunity Employer; remote work with on-site requirements; equipment provided.
Requirements
- 1+ years of general work experience (Case Management preferred)
- You are physically located within Contra Costa County, California
- Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations
- Virtual Ops requires a quiet, HIPAA compliant and internet connected space
- Bilingual – English/Spanish
- Strong understanding of cultural fluency
- High degree of empathy
- Ability to work collaboratively in a multidisciplinary team
- An eye for optimization
- Organizational skills
- Ability to remain patient when faced with adversity
- Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
- A valid driver’s license and auto liability insurance
- Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder
- 2+ years of case management experience
- Experience with motivational interviewing
- Knowledge of medical terminology
- Zest for problem solving, seeking answers, and thinking outside the box
- Detail-oriented and organized self-starter who is a rockstar multitasker
- Reliable and comfortable in an ever-changing environment
