Bilingual

• Support the growth of sales by efficiently managing high-volume inbound phone and email inquiries &amp; providing quality sales support to agents and marketers.
• Initiate proactive sales initiatives in coordination with Life Sales objectives.
• Demonstrate thorough, in-depth knowledge of F&amp;G products, practices and procedures.
• Provide cross-organizational support to agents and marketers including inquires related to underwriting, contracting and commissions, new business and policyholder support.
• Train agents and marketers on F&amp;G illustration software and agent website use; troubleshoot and/or report system issues.
• Maintain strong knowledge of life insurance industry and competitive landscape; assist in developing competitive positioning talking points or collateral.
• Develop expert knowledge of specific account requirements as they relate to service capabilities and procedures, to include relationships with TPAs, operations, and other F&amp;G departments.
• Establish and maintain strong relationships with high-value agents and proactively identify opportunities for business growth.
• Partner with National Account VPs and National Account Managers to assist in new account onboarding, development and maintenance.
• Assist in creation and distribution of marketing materials and sales concepts.
• Conduct highly effective web-based sales presentations and trainings.
• Provide additional support as assigned by leaders and peers.

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