Bilingual Case Manager, Spanish Speaking
Pair Team
Bilingual Case Manager, Spanish Speaking
Pair Team
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $25 per hour
Job Level
Junior
About the role
- About Pair Team delivers whole-person care via Medicaid and Medicare by partnering with organizations in communities we serve; we leverage AI and automation to reduce administrative burden and ensure timely, personalized support
- We’re building a team to change primary care operations for those who need it most; Lead Care Manager will directly outreaching and engaging individuals living with Serious Mental Illness/Substance Use Disorder, homelessness, and those with high medical needs
- This position primarily allows for remote work; however, it includes 1-2 times a month on-site visits in the community alongside a fellow PairMate; ~90% of duties from home
- What You’ll Do: Maintain ongoing caseload; use relationship-based strategies; conduct telephonic and SMS outreach; set and monitor health goals; coordinate with care team; meet monthly encounter metrics; assist individuals in securing community supports; schedule and manage referrals; coordinate physical care management appointments; utilize external and internal platforms to collaborate with team
- About Pair Team: Equal Opportunity Employer; commitment to diversity and inclusive environment
Requirements
- 1+ years of general work experience (Case Management preferred)
- You are physically located in California
- Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations
- Virtual Ops requires a quiet, HIPAA compliant and internet connected space
- Bilingual – English/Spanish
- Strong understanding of cultural fluency
- High degree of empathy
- Ability to work collaboratively in a multidisciplinary team
- An eye for optimization
- Organizational skills
- Ability to remain patient when faced with adversity
- Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
- A valid driver’s license and auto liability insurance
- Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder
- 2+ years of case management experience
- Experience with motivational interviewing
- Knowledge of medical terminology
- Zest for problem solving, seeking answers, and thinking outside the box
- Detail-oriented and organized self-starter who is a rockstar multitasker
- Reliable and comfortable in an ever-changing environment
