Contact Center Bilingual Agent – Yup’ik
Tidal Basin Group
Bilingual Case Manager, Spanish Speaking
Pair Team
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $25 per hour
Job Level
Junior
About the role
- Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves underserved populations, delivering whole-person care.
- They leverage AI and automation to reduce administrative burden and ensure timely, personalized support.
- They are building a care model with a multidisciplinary team to close care gaps and improve outcomes for high-need patients.
- They are one of the largest Enhanced Care Management providers in California.
Requirements
- 1+ years of general work experience (Case Management preferred)
- You are physically located in California
- Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations
- Virtual Ops requires a quiet, HIPAA compliant and internet connected space
- Bilingual – English/Spanish
- Strong understanding of cultural fluency
- High degree of empathy
- Ability to work collaboratively in a multidisciplinary team
- An eye for optimization
- Organizational skills
- Ability to remain patient when faced with adversity
- Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
- A valid driver’s license and auto liability insurance
