Licensed Behavioral Health Care Manager – Crisis Queue
IEHP
Bilingual Licensed Clinical Social Worker, Wraparound
Pair Team
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $95,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Primarily work with and support enrolled individuals who struggle with severe mental illness or substance use disorders
- Use evidence-based approaches to provide short-term interventions and behavioral activation strategies throughout the individual's participation in ECM
- Use evidence-based approaches to provide intermediary interventions as a bridge to community supports and referrals
- Provide brief crisis intervention techniques and warm hand-offs to local crisis resources as needed
- Seek to listen openly to individuals and meets them where they are – understanding that adopting an “it’s not my fault but it is my problem” attitude in all communication styles and approaches
- Assist with linkage to ongoing behavioral health treatment upon individual’s completion of participation in ECM
- Support ECM team’s caseload to identify and address barriers to care
- Educate individuals on behavioral health conditions to improve health literacy
- Work with individual to identify health/wellness goals and incorporate goals into a shared care plan
- Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews
- Facilitate and ensure recommendations are communicated across health care team
- Track and manage caseloads using electronic medical records
- Consult with ECM team about clinical concerns or questions, provide educational training on behavioral health conditions and treatment
Requirements
- LCSW, LMFT, or LPCC license issued by the state of California
- Bilingual English/Spanish
- Strong understanding of cultural fluency
- Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder
- Strong technical skills and comfort with technology innovation, past experience with CRM databases, Google suite, email, and video conferencing
- You are physically located in or near San Diego, California
- Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner location
- Virtual Ops requires a quiet, HIPAA compliant and internet connected space
- A fantastic listener and skilled at “reading people” - able to understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
- Excellent communication skills
- Takes accountability to resolve a customer’s needs to the best of his/her/their abilities
- Comfortable building relationships with new people
- Zest for problem solving, seeking answers, and thinking outside the box
- Detail-oriented and organized self-starter
- Reliable and comfortable in an ever-changing environment
