Owens & Minor

Collections

• Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.
• Reviews unpaid and underpaid claims.
• Resubmits or appeals as necessary.
• Verifies payment information adjustments to supervisor.
• Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
• Complies with the Fair Debt Collector Practices Act (FDCPA).
• Responds to customer inquiries regarding account status.
• Researches customer’s accounts thoroughly and documents appropriately.
• Resolves discrepancies and prepares adjustments and refunds as necessary.
• Ensures that all information regarding collection activity of account is entered accurately into the billing system.
• Brings recurring issues to the attention of the department supervisor.
• Initiates payments and resubmits bills as necessary.
• Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
• Report to work punctually at assigned starting time, and have reliable, consistent attendance.
• Performs other duties as required.

Collections Representative

Procurement

• Perform clinical spend analysis to identify sourcing, standardization, and cost reduction opportunities across assigned product categories.
• Prepare pricing comparisons, utilization analyses, supplier benchmarking, and market basket analyses to support category strategies and identify savings opportunities.
• Support baseline development and savings calculations, including tracking actual vs. expected savings in accordance with value capture standards.
• Analyze distributor, manufacturer, GPO, PO, and AP data to identify pricing variability, cost above average, inflation impacts, SKU proliferation, and contract compliance gaps.
• Conduct opportunity analysis at the contract and category level, including identification of savings opportunities from sourcing events and RFP responses.
• Support clinical sourcing events (RFIs, RFQs, RFPs) by preparing bid structures, supplier lists, evaluation scorecards, and analysis templates.
• Evaluate supplier responses for pricing, service levels, clinical equivalency, and contractual terms, including identification of savings proposals and optimization opportunities.
• Assist Category Managers in developing negotiation scenarios, cost models, and trade-off analyses.
• Document sourcing recommendations and prepare materials for stakeholder and clinical review discussions.
• Support supplier evaluations, including product conversions, supplier performance reviews, and risk assessments.
• Assist with contract documentation, pricing validation, and alignment to sourcing awards.
• Support contract compliance analytics, including product identification, categorization, and tracking adherence to negotiated terms.
• Develop and leverage analytics and dashboards (e.g., Palantir) to deliver insights across pricing, inventory, and sourcing performance.
• Define and validate analytical requirements for financial components such as rebates, fees, and savings tracking.

Clinical Product Sourcing Analyst

Systems Engineer

• Lead end-to-end SAP MM & WM implementations, rollouts, support, and enhancement projects.
• Independently drive project discussions with business stakeholders, leadership teams, warehouse operations teams, and IT teams.
• Work as a solution owner for SAP MM/WM-related initiatives and provide strategic recommendations to business users.
• Handle projects single-handedly from requirement gathering through go-live and hypercare support when required.
• Work closely with offshore teams and coordinate with functional, technical, integration, and infrastructure teams.
• Analyze business processes and propose scalable SAP-driven solutions for warehouse and procurement optimization.
• Configure and support: Purchasing, Inventory Management, Logistics, Invoice Verification, Warehouse Management, RF processes, Put away & Picking strategies, Storage Unit Management, Batch Management, Handling Unit Management.
• Support inbound, outbound, replenishment, cycle counting, physical inventory, and shipping processes.
• Work on integration between SAP and external WMS/3PL systems.
• Coordinate with EDI and middleware teams for interface design, issue resolution, and enhancements.
• Prepare functional specifications and coordinate with ABAP developers for custom developments.
• Lead SIT, UAT, defect management, cutover planning, and production support activities.
• Drive process improvements, automation initiatives, and warehouse optimization projects.
• Create project documentation, SOPs, training materials, and knowledge transfer documents.
• Act as a primary point of contact for SAP MM/WM-related escalations and critical issue resolution.

Senior Business Systems Analyst – SAP WMS

Consultant

• Conduct comprehensive reviews of existing custom procedure trays to identify opportunities for optimization, standardization, and simplification.
• Evaluate pack component utilization and procedural workflows to eliminate unnecessary items and reduce variation.
• Partner with customers and clinical stakeholders to align pack configurations with current clinical practice.
• Lead pack review initiatives that improve customer outcomes while reducing complexity and cost.
• Serve as the clinical authority for component recommendations and pack design decisions.
• Identify opportunities to increase utilization of proprietary and preferred products within custom packs.
• Partner with Sourcing, Product Management, and Portfolio Profitability teams to evaluate alternative products, conversions, and supplier rationalization opportunities.
• Support category management initiatives by identifying standardization opportunities across customer portfolios.
• Provide clinical guidance on component substitutions, conversions, and new product introductions.
• Serve as a clinical consultant during customer pack reviews, implementations, renewals, and retention activities.
• Facilitate clinical value analysis discussions with surgeons, perioperative leaders, and supply chain teams.
• Support field sales teams by providing clinical expertise during strategic customer engagements.
• Conduct on-site customer assessments and procedural observations to identify opportunities for improvement.
• Partner with Sales and Customer Success teams to develop customer-specific optimization recommendations.
• Quantify clinical, operational, and financial benefits associated with pack redesign opportunities.
• Support retention and growth initiatives by demonstrating value through consultative pack optimization.
• Contribute to margin improvement efforts through component standardization and proprietary product conversion strategies.
• Partner with Manufacturing and Operations teams to improve pack configurations that support production efficiency and scalability.
• Collaborate with Product Management and Marketing on customer-facing clinical value messaging.
• Support supplier reviews, product evaluations, and strategic sourcing initiatives from a clinical perspective.
• Act as the voice of the customer and clinician in cross-functional decision making.

Senior Manager, Clinical Consultant

Manager

• Own the end‑to‑end quoting and pricing strategy, ensuring alignment with divisional and enterprise financial objectives.
• Translate company and divisional strategy into executable pricing frameworks, cost models, and quoting policies.
• Serve as a strategic advisor to senior leadership, providing insights on pricing competitiveness, margin performance, capacity constraints, and growth opportunities.
• Lead the quoting function as a center of excellence, establishing standards, governance, and best practices.
• Drive long‑range planning for quoting capabilities, tools, and organizational structure.
• Lead and develop a high‑performing quoting organization through multi‑layer leadership, succession planning, and talent optimization.
• Set clear performance expectations tied to business outcomes, accuracy, timeliness, and profitability.
• Build leadership capability within the team through coaching, mentoring, and targeted development plans.
• Partner with HR on workforce planning, hiring strategy, performance management, and corrective actions.
• Foster a culture of accountability, continuous improvement, and cross‑functional collaboration.
• Develop and oversee pricing strategies that balance market competitiveness with sustainable margin and cost containment.
• Ensure cost estimation methodologies accurately reflect materials, labor, overhead, and operational complexity.
• Monitor and manage quoting performance against KPIs including turnaround time, win rate, margin health, and forecast accuracy.
• Identify financial risks and opportunities within the quoting process and implement mitigation or optimization strategies.
• Maintain strong financial discipline while supporting revenue growth initiatives.
• Direct day‑to‑day operations of the quoting function with accountability for efficiency, quality, and customer responsiveness.
• Lead large‑scale process improvement initiatives, including system enhancements, automation, and workflow optimization.
• Ensure compliance with regulatory, quality, and organizational standards across all quoting activities.
• Establish strong communication cadences across functions to ensure alignment, issue escalation, and rapid decision‑making.
• Champion change management and adoption for new tools, processes, and organizational initiatives.
• Partner with Sales, Engineering, Operations, Finance, Marketing, and Procurement to deliver accurate, executable, and competitive quotes.
• Act as a senior escalation point for complex, high‑value, or high‑risk quotations.
• Maintain strong internal and external customer relationships through credibility, transparency, and responsiveness.
• Ensure quoting strategies account for market trends, capacity considerations, and customer expectations.

Senior Manager, Quoting

Product Manager

• The Product Manager will be responsible for driving and executing strategic marketing programs that build a sustainable and profitable business across highly clinical product categories, including respiratory, enteral feeding, electromedical, and patient monitoring, with the opportunity to expand into additional specialty areas.
• This role will own the product roadmap, innovation pipeline, and category growth strategy, leading new product development initiatives from concept through commercialization.
• Working in collaboration with cross-functional teams, the Product Manager will identify market opportunities, develop business cases, and execute strategic initiatives that support long-term business growth and category expansion.
• This position is accountable for building strong value propositions, optimizing portfolio performance, and ensuring successful product launches that meet customer needs and financial objectives.
• The role will report to the Director of that department.

Technical Project Manager

• Define and execute an enterprise-wide strategy that aligns QSight’s Vision, Resilience, and Community platforms to measurable business outcomes.
• Own the architecture, design, and quality of the OM Innovations platform (Vision, Community, and Resilience), ensuring scalable, reliable, and high-performing software solutions.
• Lead end-to-end execution of product roadmaps and releases, driving cross-functional delivery and ensuring timely delivery of features and enhancements across multiple agile teams.
• Serve as a technical player-coach, leading by example through hands-on involvement in architecture, design, and code reviews while setting high engineering standards.
• Directly manage and coach engineering and product teams, fostering a high-performance culture through mentorship, career development, and strong accountability.
• Oversee teams operating across a diverse technology stack (Python, .NET, ASP.NET, React, MVC, and microfrontends) to deliver integrated, cohesive platform capabilities.
• Partner with Product Management and business stakeholders to translate strategic priorities into execution-ready plans, ensuring alignment between product vision, engineering delivery, and customer value.
• Maintain accountability for platform stability and operational excellence, including production support, site reliability, and incident response.
• Champion best practices in DevOps, CI/CD, and quality engineering to continuously improve system availability, security, and performance.
• Manage technical debt and optimize cloud architecture (e.g., GCP) to balance cost efficiency with long-term scalability and quality.
• Create and maintain architecture documentation, decision records, and implementation of playbooks that drive consistency and accelerate delivery across teams.
• Be hands-on when necessary to prove patterns, unblock delivery, and harden implementations—building targeted reference solutions, prototypes, and production improvements in partnership with engineering teams.
• Provide expert consultation during incidents or performance events, working with the appropriate teams to accelerate diagnosis and resolution.

Technical Delivery Manager

Account Executive

• Manages sales directly to end-users of the company’s products, solutions, and services to achieve revenue, margin and sales targets within a defined territory or group of assigned customer accounts.
• Performs relationship management, develops sales strategy, and provides service support for assigned accounts.
• Ensures customer needs are acknowledged and addressed in a timely manner.
• Identifies, develops, and closes sales opportunities within a designated geographic market/account, with strong attention to profitability.
• Analyzes customers’ needs, crafts tailored sales strategies, and closes sales of the company’s products and services.
• Independently calls on mid to senior-level executives and other representatives to generate sales.
• Develops margin budget projections for an assigned region or group of customers.
• Manages the contracting process for services delivered, and effectively partners with support departments.
• Ensures all customer commitments are made in accordance with company policies and can be fulfilled and implemented.
• Handles all Enterprise-wide support issues (e-Business, pricing, contract terms, etc.).
• Monitors and reports on sales productivity.
• Logs sales activities into the Customer Relationship Management (CRM) system.
• Develops strategic relationships with management of key healthcare providers that support the positioning, marketing, and selling of company products, services and technologies.
• Negotiates contract terms for non-enterprise, ensuring sales profitability and adherence to pricing goals and standards.
• Analyzes financial data, to making sound recommendations to customers to assist them in taking cost out of the supply chain.
• Supports the Enterprise Regional Director with customer QBR.
• Responsible for monthly KPIs.

• Develops and implements enterprise-wide sourcing strategies.
• Owns sourcing strategy for assigned areas.
• Manages the strategic sourcing process for Kitting and Raw Materials, from supplier/product evaluation to negotiating contracts and compliance monitoring.
• Coordinates and manages the ongoing supplier management process.
• Maintains an up-to-date understanding of enterprise needs, relevant industries, and best practices for strategic sourcing.
• Monitors significant developments among suppliers, i.e. financial results, management turnover, and product line strategies.
• Provides management and administrative support for technology tools that support the supplier and contract management processes.
• Works with internal customers and business units to formulate short to long-term sourcing strategies for external suppliers/service providers.
• Develops effective working relationships with key decision makers/influencers, line of business executives, and subject matter experts.
• Monitors supplier compliance with established agreements to include service levels, outages or other unusual events, customer satisfaction levels, supplier responsiveness, accuracy and timeliness of invoices, and invoice processing efficiency.
• Tracks and reports savings for assigned categories.

Procurement Category Manager

Supply Chain

• Provide Training to new and current teammates in PANDAC, SurgiTrack and QSight.
• Assist in implementations as needed for PANDAC and QSight (Can include nights and weekends)
• Provide coverage for teammates vacations, leaves of absence, and vacancies in all services
• Provide customers with feedback regarding the health of their programs.
• Go to accounts that are at risk, provide an assessment of the program and onsite teammates.
• Create action plans for at risk customer programs and implement changes.
• Provide teammates with feedback regarding their performance and health of their programs.
• Coordinate with Supply Chain Services Regional Managers and provide detailed feedback regarding teammates and programs.
• Be available for travel within seven days. Travel 75%

Supply Chain Materials Specialist

• Follows-up with insurance companies to resolve unpaid claims.
• Researches any overdue account balance that is fully or partially unpaid.
• Reviews unpaid and underpaid claims.
• Resubmits or appeals as necessary.
• Verifies payment information adjustments to supervisor.
• Coordinates collection activities for delinquent accounts.
• Complies with the Fair Debt Collector Practices Act (FDCPA).
• Responds to customer inquiries regarding account status.
• Researches customer’s accounts thoroughly and documents appropriately.
• Resolves discrepancies and prepares adjustments and refunds as necessary.
• Ensures accurate entry of collection activity information into the billing system.
• Initiates payments and resubmits bills as necessary.

• Perform clinical spend analysis to identify sourcing, standardization, and cost reduction opportunities across assigned product categories.
• Prepare detailed pricing comparisons, utilization analyses, and supplier benchmarking to support category strategies.
• Support baseline development and savings calculations for sourcing initiatives in accordance with value capture standards.
• Analyze distributor, manufacturer, and GPO data to identify pricing variability, contract compliance gaps, and leverage opportunities.
• Support clinical sourcing events, including RFIs, RFQs, and RFPs, by preparing bid structures, supplier lists, evaluation scorecards, and analysis templates.
• Evaluate supplier responses for pricing, service levels, clinical equivalency, and contractual terms.
• Assist Category Managers in developing negotiation scenarios, cost models, and trade off analyses.
• Document sourcing recommendations and prepare materials used for stakeholder and clinical review discussions.
• Support supplier evaluations, including product conversions, supplier performance reviews, and risk assessments.
• Assist with contract documentation, pricing validation, and alignment to sourcing awards.
• Partner with contract stewards and legal teams to ensure sourcing outcomes align with approved terms and governance standards.
• Maintain sourcing documentation, audit trails, and supporting analyses.
• Utilize sourcing and procurement systems (e.g., Coupa, SAP, or similar platforms) to manage sourcing events, catalogs, and pricing data.
• Maintain data accuracy and consistency across sourcing tools, analytics platforms, and reporting outputs.
• Follow standardized sourcing processes and templates to support repeatability, auditability, and quality.
• Identify opportunities to improve sourcing efficiency, data quality, and analytical approaches.
• Supports sourcing initiatives typically covering $25M–$100M+ in clinical spend.
• Operates independently on defined analytical and sourcing workstreams.
• Provides recommendations but does not hold final supplier selection or negotiation authority.

VP, Strategic Sourcing

Engineer

• Perform Nonwoven Material Development & Sustaining activities related to the O&M Global Products & Healthcare Services Portfolio.
• Lead engineering activities on large projects and support lower level and peer engineers on larger programs.
• Define product requirements, prototype concepts, develop manufacturable designs and test product to meet defined specifications.
• Collaborate with cross functional teams including Marketing, Quality, Regulatory Affairs, and Product Supply.
• Lead workstreams of more complex projects or be the primary leader for mid-size to large projects.
• Make technical decisions with minimal assistance; propose solutions to deal with change and ambiguity.
• Execute product changes regulated by design control; translate customer requirements into validatable market requirements and verifiable product requirements.
• Mentor and provide work direction to lower level engineers; coach peers to improve skills and outcomes.

Senior Process Engineer

• Supervise full-time/part-time employees who are in contact with patients and customers
• Provide guidance and leadership for staff to ensure effective communication and problem solving
• Oversee day-to-day operational team(s) activity in Shared Services
• Manage teams reviewing new patients orders and documentation
• Assist patients by coordinating medical equipment and supply necessary for travel needs
• Provide accountability for Shared Services team, coach, and develop staff
• May act on behalf of local branch offices after hours and during weekends

Team Manager

Operations

• Handles the intake of all new referrals to Byram Healthcare for diabetic medical equipment and supplies
• Navigates new patients through the medical records retrieval process, evaluation of insurance criteria and coverage, health plan authorizations, and shipment of initial orders
• Reviews all new referrals to Byram Healthcare for CGM, Insulin pumps and related diabetic testing and equipment supplies
• Verifies relevant demographics, insurance information, and products with patients
• Manages assigned patients through medical records retrieval requests, prior authorization submissions, and shipment processes
• Ensures patients meet all insurance criteria for specific CGM and insulin pumps being ordered
• Completes benefits verification and eligibility checks with insurance plan providers
• Accurately selects correct product and catalog codes, and billing and insurance information
• Charts all calls and notes in the patient’s record, thoroughly documenting performed activities in internal records systems as part of onboarding process
• Maintains consistent communication with manufacturer partners on relevant intake and equipment issues
• Provides outstanding customer service to patients throughout the new intake process

Collections Representative

Clinical Product Sourcing Analyst

Senior Business Systems Analyst – SAP WMS

Senior Manager, Clinical Consultant

Senior Manager, Quoting

Product Manager

Technical Delivery Manager

Account Executive

Procurement Category Manager

Supply Chain Materials Specialist

Collections Representative

VP, Strategic Sourcing

Senior Process Engineer

Team Manager

Sales Operations Associate