Owens & Minor

Business Analyst

• Provides full support of the JDA / Blue Yonder Warehouse Management System to include writing MOCA commands, updating policies, and configuring the warehouse management system.
• Provides full support of the JDA / Blue Yonder Integrator to support interfaces to multiple warehouse automation systems.
• Maintains an on-going collaborative approach with the Warehouse Operations team to continuously improve warehouse efficiency through technology.
• Configures Warehouse systems and interface setup for new customer implementations.
• Works with 3rd Party software providers and consultants to implement upgrades and changes to the applications.
• Tests all new code, configuration, and interfaces.
• Maintains communication of all system related issues, changes, and upgrades to the 3PL business teams.
• Adheres to the SDLC and change management process in support of ISO Standards as well as compliance to CFR 21. Part 11.
• Maintains communication with the 3PL team, 3rd Party software providers, and other interested consultants to ensure that the proper information is shared in a timely and efficient manner.
• Coordinates efforts with employees, vendors, customers and other partners to ensure successful completion of projects.
• Identifies opportunities that lead to operational improvements and/or savings.
• Augments the QA team for testing as required.
• Supports compliance efforts for CFR 21, Part 11 as required.
• Identifies emerging technologies and successfully applies them to critical business problems.
• Performs additional duties as directed.

WMS Business Analyst III

Director

• Report directly to the Chief of Staff, Global IT Operations
• Play a key role in defining, managing, and facilitating the future of Owens & Minor’s IT service delivery and operations processes
• Build the PMO from the ground up, including all processes, procedures, and metrics
• Oversee the health and proper function of Global IT's distributed Project Managers
• Work closely with several teams within our internal IT organization including IT Service Management and IT Operations
• Document current processes, identify gaps, create roadmaps for improvement, define metrics, and develop/deliver training

Director, Global IT PMO

Insurance

• Service the needs of customers by accurately verifying insurance coverage
• Perform administrative activities associated with maintenance of medical documentation and medical records
• Answer questions from customers, clerical staff, insurance companies and physician offices
• Make outbound calls to obtain appropriate documentation for reimbursement of orders shipped
• Utilize resources to identify and resolve customer issues or reimbursement discrepancies
• Verify customer benefits via phone, fax, and web portal
• Submit authorizations or pre-certification requests to multi-state payers
• Communicate effectively and professionally with customers, teammates, healthcare professionals, and sales team
• Review and approve documentation received by third parties for submission to payors for reimbursement
• Document activities in ERP system in an accurate and timely manner
• Consistently meet and attain required Key Performance Indicators (KPIs)

Insurance Verification Associate

Therapist

• Assists in the treatment and management of patients with clinical needs.
• Provides instruction to patients and/or caregivers on the proper use of equipment and/or respiratory care procedures.
• Ensures patients and/or caregivers can effectively operate and maintain equipment.
• Performs clinical assessments and tests such as pulse oximetry, ETCO2, spirometry, and vital signs.
• Prepares and maintains a record for each patient containing all pertinent information, care plans, physician prescriptions, and follow-up documentation.
• Responsible for accurate data entry on monitoring websites for certain respiratory equipment.
• Consults with referring physician regarding patient treatment, medical condition, home environment, and Plan of Care.
• Participates in ongoing education and training sessions regarding respiratory patient care.
• Performs other duties as required.

Flex Respiratory Therapist

Sales

• Responsible for organic growth within the existing commercial technology customer base
• Travels to assigned accounts to manage Owens & Minor Commercial Technology relationships and ensure technical needs are met
• Provide problem resolution and identify program and product expansion opportunities
• Provide sales support to Technology Directors in sales geography
• Perform Technology-related service support at assigned accounts as needed
• Establish, maintain, and strengthen relationships within the assigned customer base
• Identify opportunities within assigned accounts and increase adoption and expansion of technology services while maintaining profitability
• Target and pursue expansion of technology offerings to new departments within a customer engagement
• Prepare and lead presentation of routine business reviews to showcase value delivered to the customer
• Collaborate with implementation teams to ensure satisfactory project completion and customer onboarding
• Ensure compliance to all terms and conditions of customer contracts and coordinate with leadership to address issues
• Work with home office legal team to develop contracts, contract amendments and provide contract renewals
• Present new functionality, upgrades and modules to existing customer base
• Monitor customer satisfaction, identify needs and expectations, address risk and escalate as appropriate
• Act as liaison between Hospital Supply Chain, Clinical, IT division department heads and Owens & Minor
• Support achieving savings expectations and contractual targets
• Assist with onsite training clinical staff on use of the technology platform
• Participate in commercial technology implementations and may act as special project lead on assigned accounts
• Support billing for technology services and A/R review to ensure accounts are in good standing
• Generate leads for other Owens & Minor commercial offerings
• Support Technology Director on Technical Demonstrations, Data Analytics, Physical Assessments, RFPs and Sales Proposals when required
• May travel up to 50% of the time
• Performs additional duties as directed

Commercial Technology Sales Specialist, Customer Relations

Product Manager

• Drive and execute marketing programs for Facial Protection category to build a sustainable and profitable business
• Develop initiatives to drive key strategies and collaborate with customers and stakeholders
• Handle downstream marketing activities to support North American business
• Report to Director of Facial Protection and understand all aspects of the Facial Protection business
• Participate in monthly S&OP process; manage and report sales pipeline using salesforce.com and work with Demand Planning
• Gather and synthesize data analytics and perform data analysis to inform business decisions, forecast results and infer manufacturing implications
• Conceptualize and lead product and services initiatives to drive net sales, operating profit, and market share
• Provide leadership for commercial program development and execution (pricing strategies, sales collaterals, training)
• Assist in preparation of monthly business review, category forecast collateral and P&L analyses
• Monitor marketplace, collect business intelligence, perform market research, identify opportunities and craft product strategies
• Lead cross functional team in new product development projects
• Commercial/Customer site visits and trade show attendance as required

Collections

• Research overdue account balances and follow up by mail and/or phone to insurance carriers or customers on delinquent payments
• Review unpaid and underpaid claims; resubmit or appeal as necessary
• Verify payment information and adjustments with supervisor
• Coordinate collection activities for delinquent accounts, prepare information for external collection agencies or attorneys
• Comply with the Fair Debt Collector Practices Act (FDCPA)
• Respond to customer inquiries regarding account status and document account research thoroughly
• Resolve discrepancies and prepare adjustments and refunds as necessary
• Ensure collection activity information is entered accurately into the billing system
• Bring recurring issues to department supervisor; initiate payments and resubmit bills as necessary
• Pursue patient payment obligations when insurance defaults as permitted by law or contracts
• Report to work punctually and maintain reliable, consistent attendance
• Perform other duties as required

Collections Representative

Operations

• Acts as a single point of contact for specific accounts that need specialized support; including, but not limited to, creating, and working with new orders, confirming delivery appointments, and obtaining authorization of equipment based on payor guidelines.
• Develops strategic relationships within assigned accounts in order to enhance patient care and increase business.
• Coordinate patient orders with assigned providers, clinics and/or hospitals.
• If concerns arise, ensure patient and customer satisfaction expectations are met or exceeded.
• Determine appropriate solutions with account managers, both internal and external.
• Ensure orders are processed and delivered in a timely manner as per agreed upon time windows.
• Assists assigned medical groups and/or provider groups regarding products and services available under their contract.
• Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines.
• Requests health plan authorizations/information as required; either electronically or verbally.
• Perform timely follow up on renewal authorizations, outstanding CMN’s and prescriptions.
• Makes or receives calls to/from patients that are awaiting special order items.
• Perform outbound customer satisfaction calls to patients and referrals.
• Performs other duties as required.

Operations Account Liaison - Non Driving - REMOTE

Accounting Manager

• Responsible for the accounting and closing process for all admin expenses for corporate cost centers, ensuring they meet financial closing and reporting requirements.
• Ensures all accounting transactions and financial results are properly recorded in accordance with U.S. GAAP and other statutory reporting requirements.
• Serves a subject matter expert for one or more designated specialized areas, including Home Office accounting.
• Reviews/analyzes company financial results for administrative expenses.
• Prepares variance analyses to budget, prior year, and expectations.
• Assists with coordinating monthly and quarterly Home Office review meetings with members of management, providing detailed explanations and analysis of the period’s activity.
• Prepares monthly, quarterly, and year end reconciliations and audit-support schedules, and acts as liaison to internal and external auditors.

Accounting Analyst - Hybrid

Account Manager

• Develop and maintain strategic relationships with key stakeholders in assigned Acute Care Distribution accounts.
• Map customer decision-making structures and timelines, tailoring relationship-building efforts accordingly.
• Proactively work to change, amend, and evolve current relationships/contracts to fit our changing market.
• Conduct regular needs assessments, communicate with decision-makers, measure satisfaction, and develop improvement strategies.
• Provide comprehensive support on issues including e-business, pricing, and contract terms.
• Support Accounts Payable/Receivable and Finance teams to resolve account-related issues and disputes.
• Maintain responsibility for contract compliance, leading compliance calls, managing pricing, and ensuring adherence to contract terms.
• Collaborate with the commercial sales team to increase product penetration within current accounts.
• Develop and execute strategies to capture market share, coordinating plans and progress updates with the Sr. Director of Corporate Accounts.
• Lead Business Development reviews to align on strategy and assess growth opportunities.
• Provide data-driven forecasting and account potential assessments, using both internal and external resources.
• Drive the business review process for key Acute Care Distribution accounts, delivering quarterly or customized reports as required.
• Perform other duties as directed by leadership.