Collections Representative

Owens & Minor

Collections Representative following up with insurance companies to resolve unpaid claims. Responsibilities include researching overdue accounts and ensuring accurate payment entries.

Posted 6/5/2026full-timeRemote • Ohio • 🇺🇸 United StatesJunior💰 $17 - $17 per hourWebsite

About the role

Key responsibilities & impact

Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.
Reviews unpaid and underpaid claims.
Resubmits or appeals as necessary.
Verifies payment information adjustments to supervisor.
Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
Complies with the Fair Debt Collector Practices Act (FDCPA).
Responds to customer inquiries regarding account status.
Researches customer’s accounts thoroughly and documents appropriately.
Resolves discrepancies and prepares adjustments and refunds as necessary.
Ensures that all information regarding collection activity of account is entered accurately into the billing system.
Brings recurring issues to the attention of the department supervisor.
Initiates payments and resubmits bills as necessary.
Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
Report to work punctually at assigned starting time, and have reliable, consistent attendance.
Performs other duties as required.

Requirements

What you’ll need

High school diploma is required.
One year of related experience is required.
Business Acumen
Problem Solving/Analysis
Communication Proficiency
Personal Effectiveness/Credibility
Computer Skills
Basic skills in Word and Excel
English (reading, writing, verbal).
Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Benefits

Comp & perks

Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account balance researchclaims reviewpayment verificationcollection coordinationdiscrepancy resolutionbilling system entrypayment initiationmathematical proficiencyspreadsheet data interpretation

Soft Skills

business acumenproblem solvingcommunication proficiencypersonal effectivenesscredibility

Certifications

high school diploma