Outsourcey

Designer

• Produce accurate and detailed 3D mechanical services models using Revit.
• Prepare coordinated shop drawings for HVAC installations, including duct work, pipework, and equipment layouts.
• Work closely with engineers, project managers, and site teams to ensure design intent is maintained and documentation is constructible.
• Incorporate and manage fabrication-level detailing in Revit for prefabrication and site installation purposes.
• Ensure models and drawings are compliant with project specifications and industry standards.
• Collaborate with internal teams and external consultants via platforms such as Autodesk Construction Cloud BIM Collaborate (preferred).
• Maintain drawing registers, revision control, and documentation accuracy.

Mechanical/Structural Design Draftsperson

Digital Marketing

• Provides support for a team of strategists with updates and optimization-related tasks.
• Assist in conducting search query reports, keyword list updates, creative swaps, special updates, and preview link generation.
• Perform account-wide changes for repeatable, manual tasks that impact the entire portfolio.
• Manage geo fencing campaign work, including account launches, geo extensions, and fence + special updates.
• Perform concession and image updates across Paid Search, Pmax, Display, and Paid Social platforms as needed by the client.
• Handle paid media tracking and tagging setup, ensuring proper implementation and troubleshooting any tracking-related issues in Google Tag Manager and Google Analytics.
• Perform Quality Assurance (QA) checks on all new campaigns across Paid Search, Paid Social, Display, Performance Max, Demand Gen, YouTube, Native, and Audio to ensure 100% accuracy.
• Aid in the implementation of agency-wide audits and platform changes, such as conversion settings, bid strategy updates, and account structure modifications.
• Stay up-to-date with trends, best practices, and platform algorithm changes across both the multifamily and digital marketing industry.
• Actively contribute to department and team meetings.

Paid Media Coordinator – Digital Marketing Agency Experience

Executive Assistant

• Respond promptly to inbound customer messages via SMS, email, and messaging platforms
• Provide professional, templated responses while ensuring messages are personalized and accurate
• Monitor communication channels to ensure no customer inquiries are missed
• Process and review work orders for accuracy, completeness, and quality control
• Enter and update customer and service data within internal systems
• Assist with scheduling service appointments and updating scheduling changes
• Support territory managers by ensuring accurate job details and scheduling coordination
• Identify and flag service or communication discrepancies for correction
• Maintain real-time communication updates for service status, appointment confirmations, and customer inquiries
• Generate end-of-shift reports summarizing completed tasks, communication activity, and outstanding items
• Assist with data entry and documentation of service records
• Support operational efficiency by maintaining organized workflows and tracking systems
• Assist with quality assurance checks to ensure customer information and service details are correct
• Help maintain customer satisfaction by ensuring clear, timely, and professional communication.

Accounts Receivable

• Main Focus: Processing customer payments by allocating them to the appropriate invoice (ie. Customer payment allocations in SAP).
• Portal uploads – uploading invoices into portal.
• Small other ad hoc tasks as required to assist Shared Services team.
• Prepare and issue accurate invoices to customers on time, ensuring all billing details comply with company guidelines.
• Track incoming payments from customers and record them accurately within the financial system.
• Manage the accounts receivable email inbox, ensuring timely responses to customer inquiries and follow-ups on overdue accounts.
• Follow up on overdue accounts using phone calls, emails, and written communications, working to resolve outstanding balances promptly.

Accounts Receivable Specialist, Collections Focus

Social Media Manager

• Schedule and publish social media posts across platforms (e.g. Facebook, Instagram, LinkedIn)
• Design engaging social media content using Canva or similar tools
• Adapt content to align with brand guidelines, campaigns, and promotions
• Monitor comments and messages and respond in a timely, professional manner
• Maintain a content calendar in line with internal SOPs
• Answer inbound customer calls, emails, and social media enquiries
• Qualify inbound leads by gathering key information (needs, budget, timeline, decision-maker status)
• Accurately log lead details into CRM or tracking systems
• Dispatch qualified leads to the appropriate sales team member
• Follow up with prospects where required to ensure smooth handover
• Assist the sales team with preparation of sales support documentation
• Create and update order forms, quotes, and client onboarding documents
• Ensure all sales documentation is accurate, complete, and compliant with internal processes

Social Media, Sales Support Specialist

Email Marketing Manager

• Create Email Marketing campaigns using our proprietary EL90 targeting to increase brand awareness for apartment communities across the U.S., including single-family homes, student housing, and 55+ communities.
• Design, test, deploy, and report on the effectiveness of these campaigns while working within our SLAs.
• Manage around 55+ accounts every month
• Stay up to date on new technologies, discussions, and changes in email marketing overall and specific to the multifamily industry, incorporate and test in campaigns.
• Support companywide email marketing initiatives.

Email Marketer

Engineer

• Provide Tier 1 support for Cisco collaboration and contact center technologies
• Monitor, manage, and resolve incidents and service requests through a Service Desk / ticketing system
• Perform ticket triage, prioritization, documentation, escalation, and resolution in accordance with SLAs
• Support users and contact center operations with Cisco platforms, including: Cisco Unified Communications Manager (CUCM) – basic configuration, user/device provisioning, and call routing support
• Cisco Webex Contact Center – agent login issues, queue-related issues, basic call flow troubleshooting, and user support
• Troubleshoot common VoIP and contact center issues such as call quality, login failures, and service availability
• Escalate complex issues to Level 2/3 engineers with clear documentation and troubleshooting steps taken
• Maintain accurate technical documentation and contribute to knowledge base articles
• Follow ITIL-based processes and support continuous service improvement initiatives

Collaboration Engineer

Video Editor

• Edit and produce engaging video content for product promotions, social media ads, landing pages, and email campaigns.
• Create dynamic short-form videos optimised for platforms such as Instagram, TikTok, YouTube, and Facebook.
• Add motion graphics, text overlays, and effects to enhance video storytelling.
• Ensure brand consistency and adherence to campaign objectives across all video content.
• Collaborate with marketing, design, and product teams to develop compelling content strategies.
• Maintain organised video libraries and manage project timelines to meet deadlines.
• Stay up to date with video trends, editing tools, and best practices within e-commerce marketing.

Administration

• Own the end-to-end administration, configuration, and health of HubSpot across Marketing, Sales, Service, and Operations Hubs.
• Design and maintain scalable CRM architecture across Contacts, Companies, Deals, Tickets, and Custom Objects, including lifecycle stages and data models.
• Establish and enforce naming conventions, property governance, data standards, and access controls (users, roles, teams, permissions).
• Act as the internal HubSpot subject-matter expert and escalation point for all CRM-related matters.
• Design, build, test, and optimise advanced workflows across sales, marketing, and operations, including lead routing, lifecycle transitions, SLAs, tasks, alerts, and validation logic.
• Build and manage sales sequences, templates, snippets, playbooks, and task automation aligned to personas, pipelines, and deal sizes.
• Manage unsubscribe logic, suppression lists, consent rules, and email compliance in line with CAN-SPAM, CASL, GDPR, and deliverability best practices (DKIM, SPF, DMARC).
• Execute complex data imports, exports, migrations, and deduplication while maintaining strong data hygiene, validation rules, and clean object associations.
• Design and manage multiple deal pipelines, including stage definitions, probabilities, required fields, automation enforcement, and forecasting accuracy.
• Build executive-grade dashboards and reports covering pipeline health, conversion rates, sales velocity, attribution, lifecycle funnels, and rep performance.
• Design and optimise lead scoring and lifecycle management models (MQL/SQL), including decay logic, re-qualification rules, and outcome-driven optimisation.
• Maintain clean CRM organisation and object strategy, preventing system sprawl through archiving unused properties, workflows, and objects.
• Own HubSpot integrations and automation via native tools, Zapier, and APIs, monitoring sync health, errors, and data consistency.
• Partner cross-functionally with Sales, Marketing, Operations, Finance, and Leadership to translate business requirements into scalable CRM solutions, documentation, training, and continuous optimisation.

Hubspot Administrator

Supply Chain

• Order and manage inventory.
• Monitor stock levels and reorder products to meet demand via monocleapp.co which empowers precise inventory management and smarter buying decisions.
• Request and manage credit requests with suppliers.
• Build and maintain supplier relationships and ensure timely communication.
• Utilise EIZ (warehouse management system software) – adding purchase order to EIZ when stock is ordered.
• Manage Back in Stock processes and product updates.
• Support the team by responding to customer support emails when needed.

Inventory Manager

Project Manager

• Prepare baseline construction schedule (Gantt charts) for all new projects.
• Update schedules weekly based on site reports and progress photos.
• Manage 3-week lookaheads, critical path tracking, and escalate delays.
• Coordinate booking and rebooking of subcontractors as schedule changes occur.
• Maintain calendars for all key milestones, inspections and deadlines.
• Prepare manpower and equipment schedules across multiple projects.
• Maintain communication between the field and office team.
• Coordinate with trades, consultants or clients to resolve risks before they impact the program.
• Issue scopes of work, confirm availability and delivery timelines of trades.
• Manage procurement timelines and monitor lead times for all key materials.
• Follow up outstanding quotes, delivery confirmations and pending items.
• Maintain a live procurement register for each project.
• Preparing and sending out purchase orders.
• Liaise with engineering, energy assessors, surveyors and design consultants.
• Prepare and issue weekly client updates covering progress, upcoming works and selections.
• Attend remote client meetings, record minutes, and provide clear summaries.
• Collect and confirm selections documentation, ensuring timely approvals.
• Respond to client emails regarding updates, documentation and status items.
• Document change requests and forward them to the Contract Administrator for pricing.
• Record operational changes identified onsite.
• Gather details from trades to support drafting of variation descriptions.
• Maintain variation logs within using a tracker.
• Transfer variation information to project management software (Wunderbuild).
• Support the construction admin with Maintaining Wunderbuild or other project management platforms with up-to-date information.
• Upload drawings, revisions, SWMS, site notes and progress photos.
• Maintain daily logs based on site updates and foreman reports.
• Track and maintain RFIs and follow up unresolved items.
• Work with the Contract Administrator to ensure correct document versions are issued.
• Prepare pre-start documentation and pre-construction timelines.
• Review drawings with Director and Estimator for consistency, revisions and version control.
• Collect subcontractor SWMS, insurances and site induction forms.
• Ensure safety documents are complete and filed before work commences onsite.
• Maintain compliance documentation across all active projects.
• Maintain a detailed defect list with responsible trades and required timeframes.
• Track rework dates and completion status for each item.
• Assist in preparing handover documentation, manuals and final reports.
• Provide daily administrative support to the Director, Foreman and project team.
• Assist with inbox management, drafting responses and prioritising email actions.
• Prepare meeting agendas, record minutes and distribute action items.
• Conduct general office administration such as filing, data entry and formatting.
• Coordinate travel, meetings and site visit scheduling for the Director when required.
• Provide coverage for task gaps during busy periods to maintain smooth workflow.
• Monitor project budgets in coordination with the Director and Contract Administrator.
• Track labour hours, equipment usage and onsite spending against the approved budget.
• Maintain a cost log for site purchases, urgent materials and consumables.
• Maintain alignment between procurement, variations and overall financial tracking.
• Support the Director and Operations manager with reports for financial visibility and decision-making.

Project Coordinator

• Provide support for a team of Account Managers by assisting with client communication, campaign reporting, and project coordination.
• Ensure all campaign and tracking information is documented within project management systems like TaskRay and Salesforce.
• Assist Account Managers with client requests and optimization requests, while also proactively providing client outreach and follow-up on property updates, new specials, leasing insights, floor plan focuses, and new marketing assets.
• Support Account Managers with detailed notes during client calls, translating them into actionable tasks for internal teams in TaskRay.
• Ensure PMC, property and contact records are kept up to date in Salesforce as well as overall maintenance and upkeep.
• Assist with monthly client-facing reporting notes ensuring data accuracy and highlighting key insights.
• Download performance reports and review individual PDFs to ensure all data is accurate and metrics meet benchmarks.
• Submit and manage internal troubleshooting tasks, service mapping issues and complete service tracking audits.
• Assist with developing ad copy, conducting search query reports and managing keyword updates.
• Perform account-wide changes for repeatable, manual tasks that impact the entire portfolio.
• Work selflessly with other departments to provide timely and prompt responses to all client and internal team members.
• Actively participate in department meetings and brainstorming sessions, contributing insights and solutions to enhance operational efficiencies.
• Stay up-to-date with trends, best practices, and platform algorithm changes across both the multifamily and digital marketing industry.

Account Coordinator, Digital Marketing Experience

IT Support

• Provide advanced technical support for internal systems, infrastructure, and end users
• Troubleshoot and resolve complex hardware, software, network, and systems issues escalated from Level 1 support
• Administer and support Oracle Cloud Infrastructure (OCI) resources, including compute, networking, storage, identity, and security
• Support and manage virtualization environments using VMware (ESXi, vCenter, clusters, VMs)
• Administer Linux servers (deployment, patching, user management, services, logs, performance monitoring)
• Assist with cloud administration tasks, including provisioning, scaling, monitoring, and cost optimization
• Provide support for Windows Server environments, Active Directory, group policies, and domain services
• Manage user accounts, permissions, and access controls across systems
• Monitor system health, alerts, logs, and performance metrics; take corrective action when needed
• Support backup and recovery operations (cloud or on-prem) and verify successful restores
• Assist with network troubleshooting (routing, firewalls, VPNs, DNS, DHCP)
• Document technical issues, resolutions, procedures, and knowledge base articles
• Provide end-user support for desktops, laptops, peripherals, and business applications
• Collaborate with IT peers, engineers, and cross-functional teams to deliver results.

IT Support, Level 2

Customer Support

• Respond to customer inquiries via email, chat, and social media promptly and professionally.
• Troubleshoot customer issues and provide accurate solutions or escalate when necessary.
• Maintain detailed records of customer interactions in CRM systems.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Ensure customer satisfaction by following up on unresolved cases.
• Monitor trends in customer feedback and suggest improvements to processes or products.
• Adhere to company policies, procedures, and quality standards.
• Assist in creating FAQs, knowledge base articles, and internal documentation.

Mechanical/Structural Design Draftsperson

Paid Media Coordinator – Digital Marketing Agency Experience

Executive Assistant

Accounts Receivable Specialist, Collections Focus

Social Media, Sales Support Specialist

Email Marketer

Collaboration Engineer

Video Editor

Hubspot Administrator

Inventory Manager

Project Coordinator

Account Coordinator, Digital Marketing Experience

Account Coordinator, Digital Marketing Experience

IT Support, Level 2

Customer Support – Non-Voice