Outsourcey

Procurement

• Manage end-to-end renewal lifecycle for Cisco service contracts and subscriptions
• Proactively track upcoming renewals and engage customers well in advance of expiration dates
• Prepare and deliver renewal quotes in alignment with Cisco Systems pricing and policies
• Work closely with sales teams, account managers, and channel partners to close renewals
• Maintain accurate records of contracts, pricing, and customer interactions in CRM systems
• Resolve customer issues related to renewals, pricing discrepancies, or contract terms
• Ensure compliance with Cisco licensing and support policies
• Forecast renewal pipelines and provide regular reporting to management
• Stay updated on Cisco programs, promotions, and lifecycle changes
• Maintain relationships with salespeople and vendors
• Process Quotes, Sales Orders and Purchase Orders timely and accurately
• Coordinate between Sales, Finance and Vendors

Renewals and Purchasing Coordinator

Customer Success Manager

• Monitor and manage inbound customer emails
• Screen, categorise, and prioritise enquiries for efficient handling
• Respond to customer queries in a professional, timely, and brand-aligned manner
• Build and maintain accurate customer profiles within CRM systems
• Capture key customer information to support personalised engagement
• Segment and categorise customers for improved service and targeting
• Prepare and send standardised / templated quotes based on predefined pricing structures
• Ensure accuracy and consistency across all customer communications
• Liaise internally for any non-standard requests
• Coordinate appointments, calls, and follow-ups
• Manage calendars and booking systems

Customer Engagement Representative

Digital Marketing

• Plan, execute, and optimise campaigns across Google Ads and paid social channels
• Manage budgets, bidding strategies, and campaign performance
• Continuously test creatives, audiences, and messaging to improve ROI
• Monitor and improve website performance and user experience
• Optimise landing pages to increase conversion rates and click-through rates (CTR)
• Collaborate on content, layout, and funnel improvements
• Manage and grow social media presence across relevant platforms
• Plan and schedule content aligned with brand and campaign objectives
• Analyse engagement and optimise content performance
• Track and report on key metrics (CTR, CPC, CPA, conversion rates)
• Provide data-driven insights and recommendations
• Use tools such as Google Analytics, Meta Ads Manager, and other platforms

Digital Marketer

Events

• Monitor and manage shared inboxes, ensuring timely responses to client enquiries.
• Prepare and issue client quotes accurately and efficiently.
• Enter and manage event orders within Ivy software, ensuring data accuracy.
• Maintain accurate records of client communications and event details.
• Support mass email campaigns, including list preparation, scheduling, and reporting.
• Conduct client and prospect research to support business development initiatives.
• Assist in pipeline tracking and updating CRM systems as required.
• Support follow-ups with prospective and existing clients.
• Prepare reports on enquiry volume, quotes issued, and conversion metrics.
• Reservation support utilising SevenRooms where applicable.
• Provide general sales administration support to the Events and Business Development team.

Sales and Events Coordinator – Hospitality

IT Support

• Monitor support channels (email, Salesforce, internal systems) for incoming issues
• Respond to and resolve IT support requests in a timely manner
• Troubleshoot issues remotely (POS systems, user access, basic network issues)
• Escalate complex issues to senior IT or external providers when required
• Provide support for retail stores experiencing system or POS issues
• Assist with troubleshooting hardware and software issues
• Ensure minimal disruption to store operations
• Maintain and support the company’s ERP system (e.g., Pronto or equivalent)
• Clean and maintain data including: Old orders, Work orders, Incomplete or incorrect records
• Ensure system data remains accurate and usable for reporting and operations
• Monitor Salesforce and other platforms for support tickets or alerts
• Track issues through to resolution
• Maintain clear records of problems and fixes
• Assist with user account setup and access management
• Support internal systems and applications
• Perform routine system checks and basic maintenance tasks.

IT Support – Level 1

Social Media Manager

• Schedule and publish content across key hospitality platforms (Instagram, Facebook, TikTok, Google Business, etc.)
• Repurpose venue photos, event content, testimonials, and promotions into engaging short-form posts, stories, and reels
• Execute the content calendar aligned with seasonal campaigns, events, menu launches, and promotions
• Monitor platform analytics and provide weekly summaries on engagement, bookings, and promotional performance
• Monitor comments and direct messages daily across all platforms
• Respond to guest enquiries in line with brand tone of voice (warm, service-oriented, and sales-aware)
• Escalate function enquiries, large bookings, and event leads to the Events or Sales Manager
• Maintain response time SLAs (e.g., under 24 hours or faster for booking enquiries)
• Monitor shared inboxes (events, reservations, general enquiries)
• Respond to inbound booking and event enquiries using approved templates and pricing guides
• Qualify function and group booking enquiries based on defined criteria (guest numbers, budget, event type, date availability)
• Update CRM with enquiry details, booking status, and conversation notes

Social Media, Bookings Coordinator – Hospitality

Copywriter

• Write conversion-focused copy for DTC/eCommerce email campaigns, including product launches, promotional sends, and automated flows such as welcome, post-purchase, abandoned cart, and winback sequences
• Develop and iterate on subject lines, preview text, CTAs, and body copy with clear rationale tied to performance principles and conversion frameworks
• Seamlessly switch between multiple client brand voices, ensuring each retains a distinct tone, style, and messaging consistency without overlap
• Leverage AI tools to generate, refine, and elevate drafts, ensuring all outputs are original, on-brand, and conversion-driven rather than generic or unedited
• Conduct ongoing research into DTC trends, competitor campaigns, and audience behavior to inform copy direction and improve campaign performance
• Maintain organized copy banks, proofread all deliverables, catch errors independently, and deliver clean, client-ready work aligned with briefs and timelines.

Email Conversion Copywriter

SEO Marketing

• Support daily SEO execution across multiple sites
• Keyword research, clustering & content planning
• Upload and optimise content (on-page SEO, internal linking, metadata)
• Build and manage backlink campaigns
• Identify quick wins and growth opportunities
• Monitor rankings, traffic, and performance
• Assist with technical SEO fixes (indexing, crawl issues, structure)
• Use tools like Ahrefs, SEMrush, Screaming Frog, GSC

SEO Specialist

• Partner with Paid Media, SEO, and Organic leaders to document current ramp practices
• Extract best practices and tribal knowledge from existing Training Hub documentation and organize them into a structured training curriculum
• Partner with Support Managers & Operations to maintain SOPs that underpin training curriculum
• Build standardized ramp and certification checkpoints
• Transition training ownership into the Support Center Platform
• Train on Google Ads, Meta, GA4, GTM, Ahrefs, GSC, and organic social workflows
• Develop platform certifications prior to production access
• Reduce campaign execution error rates
• Improve Quality Assurance accuracy
• Standardize tagging, tracking, audits, and launch readiness
• Partner with Director of Support on workforce ramp planning
• Partner with Support Managers to monitor execution quality trends
• Maintain and update training materials as tools, platforms, and workflows evolve; proactively flag tooling changes that impact execution standards
• Partner with the L&D Manager to align curriculum under Digible University
• Build structured career progression pathways from Coordinator to Strategist

Performance Marketing Enablement Manager, Digital Marketing Agency Experience

• Training Transition & Centralization
• Shadow Client Services, Onboarding, and Creative leaders to document current training processes
• Extract best practices and institutional knowledge from existing Training Hub documentation and organize them into a structured training curriculum
• Partner with Support Managers & Operations to maintain SOPs that underpin training curriculum
• Transition training ownership into the Support Center
• Standardize 30-60-90 day ramp plans
• Train on Salesforce hygiene, TaskRay workflows, reporting QA, onboarding & creative processes, and documentation standards
• Build certification checkpoints before live client exposure
• Improve documentation accuracy and reduce execution error rates
• Partner with Biz Ops to ensure TaskRay workflows and task templates reflect current training standards and support accurate task-level tracking
• Partner with the Director of Support on ramp speed and workforce planning goals
• Partner with Support Managers on quality trends and skill gap identification
• Maintain and update training materials as tools, platforms, and workflows evolve; proactively flag tooling changes that impact execution standards
• Partner with the L&D Manager to align curriculum to Digible University standards
• Contribute to structured career progression pathways

Client Services Enablement Manager – Digital Marketing Industry Experience

• Plan, create, and schedule engaging content across platforms including Instagram, Facebook, TikTok, and Pinterest
• Develop and execute a monthly social media content calendar
• Write compelling captions aligned with brand voice and seasonal campaigns
• Manage community engagement including comments, messages, and customer interactions
• Monitor social media trends and implement relevant content opportunities
• Collaborate with internal teams to promote new products, promotions, and seasonal launches
• Track and report on engagement, reach, and follower growth
• Plan, launch, and optimise paid advertising campaigns across: Meta Ads (Facebook & Instagram)
• Google Ads (Search, Display, Shopping)
• TikTok Ads (desirable)
• Conduct keyword research, audience targeting, and campaign segmentation
• Optimise campaigns to improve ROAS, conversions, and cost per acquisition
• Perform A/B testing on creatives, copy, and audience targeting
• Manage advertising budgets and ensure campaigns deliver maximum ROI
• Monitor campaign performance using tools such as Google Analytics, Meta Ads Manager, and Google Ads
• Prepare monthly performance reports highlighting insights and recommendations
• Identify opportunities to scale successful campaigns and optimise underperforming ones.

Designer

• Produce detailed security system shop drawings and as-built documentation
• Develop accurate Level 1 CAD drawings based on templates, sketches, and marked-up plans
• Create precise camera field-of-view layouts, accounting for physical obstructions (e.g., walls, structures, elevations)
• Update and revise drawings based on redlines and change requests
• Apply standard symbols, layers, line weights, and title blocks in accordance with company standards
• Maintain drawing registers, version control, and document management protocols
• Prepare drawings for internal review and client submission
• Support documentation packs including equipment schedules and installation layouts
• Coordinate with project managers, engineers, and technical stakeholders for clarification where required
• Assist with Bills of Materials (BOM) alignment to drawings
• Ensure all deliverables meet agreed turnaround times and quality benchmarks

CAD Designer

Customer Support

• Maintain and update Excel spreadsheets for tracking, reporting, and administration
• Support employee and client onboarding processes, ensuring documentation is complete
• Track onboarding progress and follow up on outstanding requirements
• Coordinate with internal teams to ensure onboarding milestones are met
• Manage and organise files, records, and documentation
• Assist with basic reporting and data consolidation
• Handle general administrative tasks including scheduling, data entry, and email coordination
• Ensure compliance with internal processes and checklists
• Support ad-hoc operational and admin tasks as required

Business Support Specialist

Data Analyst

• Analyze large and complex datasets from multiple sources to uncover trends, patterns, and actionable insights that drive strategic business decisions.
• Develop, maintain, and optimize interactive dashboards and automated reports using BI tools (e.g., Power BI, Tableau, Looker) to monitor KPIs and performance metrics.
• Write, optimize, and troubleshoot advanced SQL queries for data extraction, transformation, and analysis across relational databases and data warehouses.
• Perform data cleaning, validation, and transformation processes to ensure high levels of data accuracy, consistency, and integrity.
• Partner with cross-functional stakeholders (e.g., marketing, finance, product, operations) to gather requirements, define KPIs, and translate business needs into analytical solutions.
• Conduct statistical analysis, forecasting, and predictive modeling to support planning, budgeting, and growth initiatives.
• Identify opportunities to automate recurring reports and improve data workflows to enhance efficiency and reduce manual effort.
• Present analytical findings through clear data visualizations, storytelling, and executive-ready presentations to support informed decision-making.

Business Intelligence Developer

• Working with the IT team in developing and delivering Data Reporting capabilities in line with business needs
• Taking responsibility for the management and delivery of Data Reporting projects
• Undertaking development tasks as per project requirements, including: ETL, database design, SQL development and querying, process automation, building SSRS reports and building interactive Power BI dashboards
• Assisting with the conceptual and practical designs for Reporting processes and infrastructure
• Writing documentation including technical guides, end user guides and data / logic flow diagrams
• Continually improving on the skills and knowledge necessary to deliver in line with project technical requirements
• Carrying out other activities as necessary to ensure the continued operation of reporting platform and infrastructure