HR Administrator

Outsourcey

HR Administrator managing administrative processes and supporting a rapidly growing BPO. Collaborating with teams to shape the HR function and ensure compliance with policies and procedures.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Manage HR administrative processes and queries and action appropriate and timely response in accordance with existing policies and procedures, employment-related legislation and employment agreements. This includes but not limited to, HR forms, recruitment, health and safety, benefits, onboarding, offboarding, performance etc.
Respond to general enquiries and assistance on HR related matters, communicating information in a consistent, accurate and timely manner providing references to appropriate resources.
Prepare HR-related documentation including but not limited to letters and employment agreements as and when required.
Master all HR related systems and be able to navigate smoothly to provide guidance to the team and wider business.
Build strong, positive and collaborative relationships to help our managers understand their people and enable them to achieve better outcomes
Manage workflow through a shared inbox and our HR system (ELMO) and action appropriate response.
Contribute towards HR related projects as part of the strategic plan, planning, developing and implementing. These projects are wide ranging as we are a relatively new HR team and still building robust HR foundations we are also focussed on projects to be an employer of choice.
Maintain up to date HR industry knowledge, documentation, procedures and systems to ensure solutions are delivered consistently to a high standard eg. legislation Intranet, ELMO, policies, letter templates etc.
Escalate calls when a more considered response is required to the appropriate management level.
Utilise reports and information to identify trends and improve processes, policies and workflows.
Identify trends and develop service solutions to proactively manage and reduce the number of queries and/or requests and support and promote the use of self-service tools where applicable.
Drive continuous improvement across all activities in the areas of customer focus, innovation and staff empowerment.
General Head Office administration tasks

Requirements

What you’ll need

Tertiary qualification and minimum of 1 years’ experience will be an advantage
High attention to detail
Highly organised
High work ethic but knows how to have fun
High level of resilience, initiative, agility and ability to work at pace
Ability to anticipate potential problems/issues and proactively develop solutions
Sound judgement and excellent influencing skills
Strong organisational skills with the ability to work conscientiously under pressure and meet tight deadlines when needed
True team player
Excellent communication skills, verbal and written
A supportive and collaborative style, rather than directive, and you can tailor your approach to meet the diverse needs of our people.

Benefits

Comp & perks

Competitive salary
Opportunity to shape the HR function of a rapidly growing BPO.
Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
Career growth and development opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR Documentation PreparationOnboardingOffboardingPerformance ManagementHealth and SafetyBenefits AdministrationTrend AnalysisProcess Improvement

Soft Skills

Highly OrganisedStrong Work EthicResilienceInitiativeTeam Player

Certifications

Tertiary Qualification