OCHIN, Inc.

Artificial Intelligence

• Serve as enterprise leader responsible for strategic adoption and deployment of AI and automation technologies
• Oversee evaluation, prioritization, and execution of AI and automation initiatives
• Ensure compliance with security, privacy, regulatory, and data stewardship standards
• Maintain documentation for AI and automation solutions
• Integrate solutions into workflows and coordinate change management
• Support VP in managing relationships with technology partners
• Partner to design, deploy, and optimize AI capabilities
• Monitor performance and enhance strategy based on insights
• Lead, coach, and develop a high-performing team

Director, AI & Automation Enablement

Business Analyst

• Support OCHIN’s mission by leveraging deep technical expertise and strong problem-solving capabilities
• Resolve complex technical issues, optimize processes, and implement innovative solutions
• Align technical strategies with business objectives and foster collaboration with non-technical stakeholders
• Develop, document, and deploy solution functionality according to specifications and requirements
• Collaborate across departments to support project implementations and address maintenance issues
• Drive documentation and knowledge sharing to support process improvement across teams
• Engage in skill development and competency growth in technical design, analysis, and system enhancements

HB Claims Solutions Analyst – Maintenance

Analyst

• Partner with clinical leadership, pharmacy teams, and OCHIN members to align strategy, optimize workflows, and provide subject matter expertise in pharmacy operations and Epic Willow.
• Perform complex builds, configurations, and testing in Epic Willow, Orders and related products to support clinical workflows, regulatory compliance, and system optimization.
• Provide training, mentorship, and ongoing support to pharmacy staff, provider builders, and new members before, during, and after implementation or system updates.
• Identify, analyze, and resolve technical issues; collaborate with cross-functional teams to address integration challenges and ensure smooth system performance.
• Develop and maintain system documentation, policies, user guides, and Clinical Decision Support (CDS) content; share workflow best practices and contribute to clinical content review.
• Generate reports, analyze data to support decision-making, and ensure Epic Willow remains compliant with pharmacy regulations, best practices, and organizational standards.

Pharmacy Informaticist Analyst

Risk

• Collaborate with governance leadership, strategy leadership, executive sponsors, facilitators, and other stakeholders to ensure that information and topics are directed to the right people at the right time and that recommendations and decisions are effectively communicated.
• Continually evaluate the internal governance structure, including identifying gaps, conducting research, developing analyses, and making recommendations.
• Ensure committee charters are accurate, up-to-date, and aligned with OCHIN’s strategy.
• Oversee OCHIN’s internal self-assessment process and synthesize results, identify opportunities for improvement, and create action plans.
• Oversee an orientation process for committee executive sponsors, facilitators, and coordinators.
• Develop strategies and tools to encourage real-time engagement at governance meetings.
• Ensure appropriate administrative support is provided to executive leadership and governance meetings, including but not limited to distributing meeting materials, recording meeting minutes, tracking and reporting decisions, and storing meeting-related materials in a central repository.
• Optimize synergies between the executive leadership and governance to support both areas of the business.
• Develop and maintain standard work processes and procedures to support efficiency.
• Responsible for planning, organizing, and directing the work of the Governance and Administrative Services teams to achieve departmental and organizational goals and objectives. This includes team recruitment and onboarding, coaching and performance management, mentorship and professional development, staff satisfaction and engagement, and employee resource allocation.
• Oversee corporate calendars and virtual office functions, including telephone and mail systems.

Manager – Governance and Administrative Services

Medical Billing and Coding

• oversee the billing, collections, and cash posting functions of the revenue cycle
• provide daily guidance and support to ensure the team meets OCHIN key performance indicators for financial health
• work with the Operations Manager to develop strategic plans to ensure operational efficiency
• work with cross-functional departments to maximize collection potential
• establish and maintain relationships with client representative(s) to resolve issues with processes and workflows
• ensure the activities of the billing operations are conducted in a manner that is consistent with overall department protocol and follow federal, state and payer regulations
• obtain and increase revenue by resolving claim and technical issues; maintaining customer relations; resolving problems
• subscribe to all national payor bulletins, staying connected with industry changes and report to client, team, and technical analysts on impacts to workflows
• interface with customers and establish relationships that promote the timely and efficient resolution of transactions and other issues
• hire, develop, motivate, and coach a group of individuals dedicated to providing excellent customer service to all stakeholders
• manage billing staff, and provide continuous education, motivation, training, and leadership
• coach staff in problem solving, effective communication strategies, and conflict resolution and career path opportunities
• perform quality review of staff based on established metrics, and ensure staff has adequate information and training to perform assigned tasks

Medical Billing Supervisor

• Provide accurate and timely revenue cycle and account management services to OBS member clients.
• Identify and resolve claims issues, maintaining compliance with payer requirements.
• Engage in continuous process improvement.
• Manage self-pay accounts and customer inquiries for OBS member clinics and patients.
• Handle daily claims production, including printing, mailing, and preparing documentation for clean claim submission.

Medical Billing Specialist

Operations

• Manage workflows in alignment with departmental goals and objectives.
• Execution of individual and team goals and objectives in alignment organizational strategic initiatives.
• Ensure work is allocated to teams based upon account needs, staff experience, and expertise.
• Prepare and deliver ongoing performance coaching and performance reviews for direct reports, using tools (i.e. skills assessments, audits, productivity reports, etc.) to measure technical skills and performance within your team.
• Identify and mitigate risks and escalate to leadership when appropriate.
• Identify, document, and improve processes in alignment with organizational best practice recommendations and in partnership with departmental leadership.
• Analyze the revenue cycle for each billing client to determine status, issues, and implement appropriate solutions when needed.
• Interface with customers and establish relationships that promote the timely and efficient resolution of revenue cycle issues.
• Ensure bills sent out are accurately processed following payer requirements and organizational policies.
• Prepare and present analysis of monthly team and member performance to OBS leadership identifying areas of focus and potential risk.
• Establish and maintain positive working relationships with patients, payers, department team members, OBS clients, OCHIN Members, vendors, and other stakeholders.
• Maintains the confidentiality of patient information, organizational data and information at all times in compliance with HIPAA regulations.
• Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Remain focused in the face of pressure and meet deliverables in accordance with expected timelines.
• Complete projects and tasks independently and with limited direct supervision.
• Other duties as needed to support the organizational mission and goals.

Manager, Billing Services Operations

• Manage workflows in alignment with departmental goals and objectives.
• Execution of individual and team goals and objectives in alignment organizational strategic initiatives.
• Ensure work is allocated to teams based upon account needs, staff experience, and expertise.
• Prepare and deliver ongoing performance coaching and performance reviews for direct reports, using tools (i.e. skills assessments, audits, productivity reports, etc.) to measure technical skills and performance within your team.
• Identify and mitigate risks and escalate to leadership when appropriate.
• Identify, document, and improve processes in alignment with organizational best practice recommendations and in partnership with departmental leadership.
• Analyze the revenue cycle for each billing client to determine status, issues, and implement appropriate solutions when needed.
• Interface with customers and establish relationships that promote the timely and efficient resolution of revenue cycle issues.
• Ensure bills sent out are accurately processed following payer requirements and organizational policies.
• Prepare and present analysis of monthly team and member performance to OBS leadership identifying areas of focus and potential risk.
• Establish and maintain positive working relationships with patients, payers, department team members, OBS clients, OCHIN Members, vendors, and other stakeholders.
• Maintains the confidentiality of patient information, organizational data and information at all times in compliance with HIPAA regulations.
• Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Remain focused in the face of pressure and meet deliverables in accordance with expected timelines.
• Complete projects and tasks independently and with limited direct supervision.

Billing Services Operations Manager

Recruitment

• Lead a forward-looking, nationwide talent strategy for hiring at OCHIN.
• Build and sustain competency-based, equitable talent pipelines across the US.
• Improve quality of hire and retention for healthcare IT roles.
• Partner with executive leaders to anticipate evolving capability needs.
• Implement clear, repeatable pathways from workforce development programs into productive roles.
• Design, execution, and continuous improvement of scalable hiring practices.
• Monitor labor market dynamics and regional talent trends.
• Utilize advanced AI tools and analytics to optimize sourcing and recruiting strategies.

Director, Talent Acquisition

• Develop, document, and deploy solution functionality by building, testing, and maintaining features according to specifications and requirements
• Troubleshoot, diagnose and resolve complex technical issues
• Collaborate across departments to support project implementations and address member maintenance issues
• Drive documentation and knowledge sharing by creating and optimizing technical documentation
• Skill development and competency growth in technical design, analysis, and system enhancements

Ambulatory Lab Orders Solutions Analyst – Install

Manager

• Support and lead OCHIN’s multi-state level legislative and regulatory advocacy efforts
• Develop and execute advocacy strategies
• Build relationships with policymakers
• Represent OCHIN across multiple states
• Track, analyze, and influence state legislation and regulations
• Draft testimony, comment letters, and policy/data briefs
• Other duties as assigned

External Affairs Manager – State Government Relations, West Coast

• Develop, document, and deploy solution functionality
• Troubleshoot, diagnose and resolve technical issues
• Collaborate across departments
• Drive documentation and knowledge sharing

Claims Solutions Analyst – EPIC

• In the Medical Billing and Coding Credentialing and Enrollment Internship Pathway Training Program, learners are introduced to healthcare revenue cycle operations with a focus on medical billing, coding, and provider credentialing processes.
• Participants develop an understanding of how healthcare services are documented, coded, credentialed, enrolled with insurance payers, and reimbursed within healthcare organizations.
• Throughout the program, learners are introduced to the processes involved in provider credentialing and recredentialing, payer enrollment and provider network participation, documentation verification and provider data management, claim preparation, submission, and payment processing, and revenue cycle workflows within healthcare organizations.
• During the internship phase, learners gain practical experience supporting healthcare organizations with provider credentialing and payer enrollment processes.

Medical Billing and Coding – Training Program, Credentialing and Enrollment Internship

Affiliate Manager

• Deliver efficient and effective accounts receivable services on behalf of member clients to optimize reimbursement outcomes.
• Support OCHIN's revenue cycle performance indicators to ensure the financial health of both clients and the organization.
• Take ownership of project deliverables by tracking progress, monitoring team member responsibilities, and ensuring all deadlines are met.
• Submit final project outcomes to the supervisor, maintaining accountability for quality and timeliness.
• Monitor and analyze billing trends to identify potential impacts on key performance indicators (KPIs).
• Collaborate with Billing Specialists to ensure accurate and timely processing of patient claims across various payer types.

Client Billing Partner

Financial Planning and Analysis

• Responsible for all accounting, finance and procurement operations of the company
• Manage outsourced functions (auditors, payroll, 401(k) administrator, etc.)
• Develop skills and abilities of your management team
• Oversee the operations of the entire accounting and procurement departments
• Ensure Finance team complies with company policies and procedures
• Work with members to ensure they purchase their annual buy up licenses
• Ensure that accounts payable are paid in a timely manner
• Oversee the payroll process to ensure accurate and timely completion
• Ensure grant related activities are properly captured, maintained, and reported
• Calculate and issue financial and operating metrics including staffing metrics for budgeting