OCHIN, Inc.

Business Intelligence Developer

• Designs, develops, tests, documents, maintains, and troubleshoots reports in Epic across a broad platform of Business Intelligence tools.
• Supports the full lifecycle of projects, particularly the requirements definitions, quality assurance testing, and user acceptance testing phases of projects.
• Responsible for the execution of full reporting lifecycle; from design, development, testing, documentation, maintenance, and troubleshooting.
• Complete work towards closing tickets, including triage, research, and communication with internal and external members.
• Develop and update technical documentation for reporting systems.
• Lead and drive requirement gathering meetings with experts in a variety of fields; defining systems scope and objectives of business requirements, including documentation of requirements (i.e. use cases) and relevant translation into system requirement specifications.

Healthcare Business Intelligence Analyst, EPIC Certified

Revenue Operations

• Oversee the billing, collections, and cash posting functions of the revenue cycle
• Provide daily guidance and support to ensure the team meets OCHIN key performance indicators for financial health
• Develop strategic plans to ensure operational efficiency
• Maximize collection potential with cross-functional departments
• Establish and maintain relationships with client representative(s) to resolve issues
• Responsible for the coordinated management of multiple related projects toward organizational objectives
• Direct a team of billers to provide superior revenue cycle management to OBS clients
• Responsible for day-to-day operations of timely and accurate professional billing
• Ensure compliance with federal, state and payer regulations and deadlines
• Hire, develop, motivate, and coach a group dedicated to providing excellent customer service
• Performance quality reviews of staff based on established metrics

Supervisor, Revenue Operations

Accountant

• Support various financial, administrative, and procurement activities within the organization
• Manage accounts, prepare financial reports, coordinate procurement processes
• Oversee grant proposals and research administration
• Prepare and review financial statements, reports, and budgets
• Ensure compliance with regulatory requirements and maintain accurate documentation
• Collaborate with internal and external stakeholders to support financial and administrative activities

General Ledger Accountant

Program Manager

• Identify emerging opportunities, industry trends, and regulatory developments to inform program direction and growth
• Ensure alignment and collaboration across clinical programs, internal teams, customers, and external partners to maximize impact
• Monitor program performance, evaluate outcomes, and drive continuous improvement through data-informed decision-making
• Serve as a key advocate and spokesperson for clinical programs, communicating program value and outcomes to stakeholders
• Establish priorities, manage resource allocation, and ensure successful execution of program work and organizational commitments
• Foster a culture of collaboration, accountability, innovation, and continuous learning
• Contribute as a dependable leader within the Practice Transformation Team and support organizational priorities as assigned

Supervisor, Program Management

Artificial Intelligence

• Serve as OCHIN’s executive leader responsible for advancing care delivery through AI and innovation.
• Identify, evaluate, and scale innovative solutions to improve healthcare outcomes.
• Establish strategic innovation priorities and guide innovation investments.
• Lead OCHIN’s clinical innovation portfolio and drive adoption of emerging technologies.

Executive, Clinical AI – Innovation

Business Analyst

• The Business Analyst supports OCHIN’s mission by coordinating and delivering integrated products and services from preferred technology partners to member organizations.
• This role combines business analysis with project coordination, ensuring successful implementations, workflow optimization, and stakeholder alignment.
• The Analyst gathers and interprets business and technical requirements, manages timelines and deliverables, and provides subject matter expertise on supported products and systems.
• Acting as a bridge between technical teams, vendors, and internal stakeholders, the Analyst drives process improvements, resolves issues, and supports strategic initiatives that advance organizational goals.
• Lead and coordinate assigned projects from initiation to completion, ensuring timelines, deliverables, and quality standards are met.
• Proactively identify risks and implement mitigation strategies to maintain momentum.
• Gather, document, and translate business and technical requirements into clear, actionable plans for implementation teams.
• Assess impacts of proposed changes and provide recommendations that support operational efficiency and member success.
• Collaborate with interdisciplinary teams, external vendors, and member organizations to align on project goals, expectations, and outcomes.
• Facilitate effective meetings, maintain transparent communication, and produce clear project documentation.
• Evaluate workflows and operational processes to identify opportunities for improvement.
• Lead or contribute to initiatives that streamline operations, enhance system functionality, and improve service delivery.
• Provide subject matter expertise on supported products and systems.

Director

• Lead and continuously improve OCHIN’s Innovation Portfolio and PMO function.
• Establish and maintain governance processes, methodologies, standards, tools, and reporting practices for enterprise project management.
• Ensure consistent project management practices across the organization.
• Develop portfolio review processes that support prioritization, escalation, decision-making, and accountability.
• Maintain visibility across portfolio health, resource capacity, risks, dependencies, timelines, budgets, and outcomes.
• Monitor progress against strategic commitments and approved roadmap priorities.
• Identify, assess, and mitigate portfolio-level risks and barriers to delivery.
• Provide recommendations to executive leadership regarding resource allocation, project sequencing, and portfolio tradeoffs.
• Lead, coach, and develop a team of project managers and research associates.
• Partner with cross-functional teams to coordinate execution of strategic initiatives.

Director, Innovation Portfolio – PMO

Medical Billing and Coding

• Provide accurate and timely revenue cycle and account management services to OBS member clients
• Identify and resolve claims issues, maintaining compliance with payer requirements
• Engage in continuous process improvement
• Provide high-quality billing and customer service support to member clinics and their patients
• Manage self-pay accounts and customer inquiries or processing daily claims production

Medical Billing Specialist – Self Pay

• Design, develop, test, document, maintain, and troubleshoot database objects, ETL processes, and custom reporting solutions for Business Intelligence and data integration tools
• Implement reliable data pipelines and scalable data structures
• Create and optimize various reporting products for business users
• Support the full project lifecycle including requirements gathering and defining, solution design, development, quality assurance testing, and user acceptance testing phases of projects

Certified Epic Clarity Business Intelligence Developer

• Design, develop, test, document, maintain, and troubleshoot database objects, ETL processes, and custom reporting solutions.
• Responsible for implementing reliable data pipelines and scalable data structures.
• Create and optimize various reporting products for business users.
• Actively support the full project lifecycle including gathering and defining requirements, solution design, solution development, testing, and user acceptance testing.

Certified Clarity Business Intelligence Developer

• Support the mission of OCHIN by configuring and supporting clinical applications within the Epic electronic health record (EHR) software
• Consult with members to provide full cycle build solutions for accurate, secure, and efficient patient care
• Troubleshoot, diagnose and resolve complex technical issues
• Collaborate across departments to support project implementations and member maintenance
• Drive documentation and knowledge sharing by creating and optimizing technical documentation
• Travel to support off-site software installations as needed, up to 10%

EPIC Optime/Anesthesia Solutions Analyst – Install

Supervisor

• Provide mentoring and coaching to Practice Coaches
• Lead regular team meetings and foster a culture of collaboration, accountability, and mutual respect
• Address and resolve conflicts while maintaining team engagement and motivation, incentivize individual and collective performance through rewards and recognition
• Continuously identify and implement opportunities to improve practice facilitation systems and processes for members and customers
• Prioritize, assign, and oversee tasks/deliverables across the team as appropriate
• Ensure team processes function efficiently and effectively
• Monitor progress to ensure timely and effective completion of tasks and deliverables
• Supervise individual performance and connect team members with appropriate resources and support to empower their success
• Conduct staff evaluations and employ corrective action practices as needed if performance issues are identified
• Provide input to leadership (Manager/Director) on staffing and resource allocation decision

Supervisor, Practice Coach

• Oversee and optimize OCHIN’s systems, processes, initiatives, and tools
• Lead strategic programs for equitable clinical, financial, and operational outcomes
• Provide consultation and technical assistance
• Manage grant compliance and foster positive funder relationships
• Identify opportunities to improve adoption and implementation of tools

Coach

• Provide direct coaching support to clinical teams, both in-person and remotely
• Assist care teams in obtaining and using data to create clinical/operational action plans
• Support health center team adoption of technology solutions to drive practice transformation
• Manage multiple concurrent clinical improvement projects
• Identify, document and share best practice insights and actionable recommendations

Practice Coach, CA

Consultant

• Function as a technology implementation coach
• Provide health center clinicians and leaders with strategies and tools
• Optimize clinical practice through leveraging EHR functionality and data
• Redefine clinical and operational workflows
• Collaborate with clinicians and leadership to assess current-state workflows
• Support deployment of digital health tools
• Manage multiple projects related to clinical improvement simultaneously