Novartis

Sales

• Serve as the principal technical specialist for Salesforce Marketing Cloud and Marketing Cloud Personalization within the Marketing Automation Lab.
• Convert CX journey designs into scalable, automated Salesforce Marketing Cloud multi/cross channel journeys.
• Create solution design documents (campaign blueprints) detailing campaign requirements for stakeholders.
• Create and enhance reusable journey templates, personalization elements, and campaign assets to improve operational efficiency.
• Develop segmentation rules for converting anonymous to identified customers, nurturing leads, improving engagement, reducing churn, promoting next best actions, and maximizing lifetime value.
• Carry out performance analysis and record requirements for use case optimization.
• Collaborate with Legal, Regulatory, and Privacy departments to ensure adherence to pharmaceutical marketing and data handling regulations.
• Deliver training and create manuals for Customer Experience Planners and Marketing Strategists.

Salesforce Marketing Cloud Engagement Platform Expert

Security Engineer

• Oversee AI architectural activities for a specific business or technology domain and manage development of solution architectures for projects or programs
• Define AI security standards and direction of architecture; establish best practices for protecting AI pipelines, datasets, and models
• Define and develop the logical architectural design and strategies necessary to secure the organization's AI domain/infrastructure
• Utilize architecture patterns to recommend technical platform usage for holistic AI solution security architecture design
• Define, create and evolve the Architecture Governance Framework for AI (methods, practices and standards)
• Assess organization's AI landscape, identify vulnerabilities and evaluate risks associated with training, deployment, and operation of AI models
• Keep up-to-date with latest security threats, trends, and best practices; evaluate/select security tools and technologies to enhance AI security
• Collaborate with IT, data scientists, engineers, and DevOps to integrate security into AI platforms and LLM-related processes and the AI development lifecycle
• Provide guidance and support to Engineering teams to implement security measures and resolve security-related issues
• Regularly report on status of AI security measures to senior management and stakeholders
• Secure AI systems from development through deployment, including securing training data and monitoring deployed models for threats

Associate Director, AI Enterprise Security Architecture

Manager

• Assure quality oversight of activities in all Novartis entities in-country to ensure compliance with GCP and GPvP
• Collaborate with Study and Site Operations, Patient Safety, Regulatory Affairs, Medical Affairs, NCQ & Commercial teams for patient-facing projects
• Ensure implementation of Novartis Quality Manual and Quality Management System locally
• Oversee implementation, maintenance, and monitoring of local Quality System and Quality Plan
• Ensure training systems for GCP, GPvP and relevant Development activities are in place
• Monitor local Quality System, processes and Key Quality Indicators to identify quality risks and address them
• Partner with local and global Development teams on quality issues and audits; ensure CAPAs are implemented
• Provide leadership and support for GCP and GPvP Health Authority inspections and timely responses
• Execute QA activities for qualification and governance of third party activities with clinical/medical or PV component

Development Quality Manager – Pharma

People Operations

• Serve as Delivery Excellence Partner across P&O Business Partners, People Partners, and PS&S to enable a one P&O mindset
• Blend delivery leadership with consultative expertise to implement achievable transformation plans
• Act as connector and advisor to ensure seamless collaboration and scalable, people-centric solutions
• Serve as subject matter expert on large-scale transformations including mergers and acquisitions, reorganizations, restructurings, and severance coordination
• Provide focused expertise and coordination for promotion processes and select specialized processes
• Core member of P&O project teams (Rewards, PPs, Legal, Severance, PS&S) and work directly with P&O Business Partner and People Partner to assess business needs and establish approach and milestones
• Provide guidance on process dependencies, requirements, templates, SLAs, and compliance to ensure timely and accurate execution
• Collaborate with Legal, Severance and COEs for coordinated execution; share OM/PA updates and prepare mass change submissions for go-live
• Spot risks early, create backup plans, track escalations, and address issues as needed
• Build and maintain strong relationships with key stakeholders and client Technology; advocate for tools like dashboards and automation
• Simplify processes, standardize work (SOPs, toolkits), champion knowledge-sharing, and harmonize practices across global teams
• Leverage data, analytics and external research to identify trends and propose enhancements; engage in post-project reviews
• Engage in projects within P&O and the PP Function to build collaboration and contribute to solutions

People Partner – Delivery Excellence

Technical Project Manager

Managing the delivery of internal and outsourced projects from project initiation to delivery to operations.
Engage with global business leaders and leverage the appropriate IT teams and functions to determine requirements and deliver IT solutions to improve efficiency and generate value.
Delivering projects on time and within budget and to meet the desired business objectives.
Establishing the project plan and initiating project mobilization by confirming project scope, duration, resources, roles and responsibilities.
Ensuring appropriate use of project management methods and tools depending on the type of project (e.g. Agile).
Directing outputs of the project team, ensuring overall success of the project and effective use of resources.
Monitoring and controlling execution of the project and establish project governance, managing risks and issues.
Ensuring project adherence with Data privacy, Security and Compliance policies and procedures within Project Management service scope.
Have in-depth understanding of the validation procedures followed in a GxP regulated environment.
Engage with various user communities in the Business domain to identify high priority subject areas.
Develop project rationale and perform scoping assessments to determine feasibility of projects.
Develop project estimates and complete financial model (costs, savings, etc.).
Provided updated project and financial updates in accordance with the Novartis project reporting cadence (e.g. monthly).
Present project summary, highlight risks to senior management and steering committees.
Ensure that relevant stakeholders are involved in specification of new services and/or major upgrades to existing services.
Help drive change management and uptake of emerging tools and ways of working.
Ensure implemented solutions are according to specifications and fit for purpose whilst supporting the definition, implementation and tracking of effectiveness of best practices.

Technical Project Manager, Clinical Enablement

• Take on a pivotal leadership role as Head People Services & Solutions (PS&S) DACH, shaping service delivery across Germany, Austria, and Switzerland.
• Partner closely with Country People & organization (P&O) teams and PS&S Service Delivery to ensure operational excellence, drive continuous improvement, and foster a unified One P&O mindset.
• Act as the key liaison for stakeholders, manage escalations, optimize resources, and lead a team of PS&S country leads to deliver high-quality, compliant services.
• Provide direction and guidance across departments and teams enabling One P&O mindset.
• Promote efficiency and effectiveness through PS&S operational policies and procedures.
• Monitor and analyze key performance indicators to identify PS&S areas for improvement and facilitate improvements where needed.
• Ensure efficient use of PS&S resources and manage intake of requests for additional support on top of service catalogue.
• Identify and develop strategies to enhance customer satisfaction.
• Address escalations and resolve issues related to service quality and integration.
• Maintain strong relationships with key clients and stakeholders.
• Communicate with stakeholders in the countries in scope, including employees, managers, P&O and Country Leadership Team.
• Provide regular reports on PS&S performance and progress towards P&O goals.
• Manage change management processes and address new requirements from the business, as well as PS&S.
• Identify opportunities and assess risks impacting PS&S organization (e.g. data and integration issues) in collaboration with PS&S compliance.
• Act as country contact for audits, liaise with the right parties to ensure relevant workstreams/functions are included.

Director, People Services & Solutions

Supply Chain

• Odgovornost za poročanje znotraj funkcije in za sodelovanje s sodelavci, globalnimi skrbniki poslovnih procesov ter ostalimi ustreznimi deležniki z vidika IT rešitev za dodeljene področje.
• Zagotavljanje, da se poslovne zahteve in cilji na dodeljenem področju uresničujejo z globalnimi standardnimi rešitvami IT.
• Delovanje v vlogi glavne odgovorne osebe za dodeljene poslovne stranke, običajno na različnih lokacijah, poslovnih področjih in geografskih mejah.
• Spodbujanje uporabe tehnoloških rešitev in orodij za avtomatizacijo za izboljšanje procesov upravljanja naročil in spodbujanje stalnih izboljšav.
• Odgovornost za prepoznavanje in obvladovanje tveganj v zvezi s storitvami IT na katerih temeljijo poslovni procesi.
• Ugotavljanje in ocenjevanje novih povpraševanj s splošno odgovornostjo za usmerjanje predlogov v zgodnjih fazah odobritve.
• Vodenje pobud za prepoznavanje priložnosti, zbiranje zahtev in neposredno sodelovanje z ekipami strank pri prepoznavanju in razvijanju poslovnih primerov ter zagotavljanju poslovnega sponzorstva.
• Zagotavljanje da so IT naložbe in storitve za skupino strank usklajene s poslovnimi zahtevami in strategijo IT.
• Odgovornost za vzpostavitev strukture upravljanja projektov in operacij z ustrezno zastopanostjo zainteresiranih strani.
• Sodelovanje z višjimi poslovnimi deležniki in strateškimi poslovnimi partnerji IT pri analizi povpraševanja, predlogu rešitve, oceni in oceni financiranja.
• As the Associate Director, IT Supply Chain within the Material Master and Product Lifecycle Management (PLM) space, accountable for successful delivery and operations of standardized Digital, Data & IT (DDIT) solutions for the Novartis Supply Chain Area aligned with business and global DDIT Strategy.
• Analyze and qualify new technology requirements, steering proposals through key approval phases to deliver impactful solutions.
• Lead end-to-end delivery of IT projects for supply chain operations, ensuring they are completed on time, within budget, and meet quality standards.
• Partner with business process owners, stakeholders, and technology teams to optimize supply chain operations and meet business needs through IT solutions.
• Act as the primary point of contact for IT supply chain capabilities, enabling efficient processes such as master data management, artwork management, and product lifecycle coordination.
• Drive reliable operational support, ensuring IT services consistently meet global supply chain requirements.
• Identify and mitigate risks associated with IT solutions, safeguarding business continuity.
• Establish governance frameworks for project and operations management with appropriate stakeholder representation.
• Leverage technology and automation tools to streamline processes, improve efficiency, and enable continuous improvement across supply chain functions.
• Collaborate with senior business leaders and IT teams to evaluate and prioritize demand, develop business cases, and ensure alignment with overall strategy and funding.

Associate Director, IT Supply Chain

Director

• Field-based role providing in-person (or virtual) education to defined accounts on access and reimbursement topics for aligned Novartis products
• Focus on complex accounts (centralized/decentralized systems of care, integrated delivery networks, academic medical institutions, large specialty practices, alternate sites of care)
• Serve as patient access and reimbursement lead in business-to-business conversations with account executives
• Manage pull-through of access and reimbursement strategy and downstream operations within aligned accounts
• Communicate requirements and address barriers related to payer policy coverage, acquisition pathways, billing and coding, claims processing, reimbursement, and integration of manufacturer support programs
• Coordinate and communicate cross-functionally within Novartis (Patient Support Center, Sales, Marketing, Market Access, Public Affairs, State & Government Affairs, Trade, Specialty Pharmacy Account Management, third-party affiliates)
• Assess access situations, develop Plan of Action (POA), and educate HCPs on acquisition pathways including buy-and-bill, white bagging, clear bagging, brown bagging, and alternate sites of care
• Interface with Patient Support Center and Access & Reimbursement Managers for case management, issue resolution, and office staff education
• Maintain expertise in regional and local access landscape and proactively communicate policy changes or issues

Associate Director, Access & Reimbursement

Strategy

Location: this role can be based in Cambridge MA, East Hanover NJ USA or Basel Switzerland. If applying in Europe, please apply to REQ-10060684.
LI - #hybrid
The Novartis Strategy & Growth Therapeutic Area Strategy team for Neuroscience is seeking a new Director. This individual will support the creation and update of a holistic TA strategy for RLT, provide early-phase commercial insights to project teams, guide TA-specific internal pipeline development and external licensing / acquisitions opportunities and support integrated enterprise alignment across Biomedical Research, Development, Strategy & Growth, and the US and International Commercial units.
Brings external benchmarking, analysis and insights, and judgement to support the Neuroscience TA Strategy Head in developing a holistic Novartis TA strategy that achieves sustainable growth in short, mid and long-term.
Brings both understanding of the pharmaceutical industry, Neuroscience and the core Therapeutic Areas (TA) and Disease area to derive insightful and differentiating competitive advantages over our peers.
Provides key commercial insights to the R&D project teams, particularly for early phase programs. To do this effectively, in-market experience in the US is critical.
Analyses reports and publications to extract key messages, including building product forecasts.
Supports development and delivery of TA-specific strategic external insights to support identification of growth opportunities, emerging competitive challenges and support creation of a third-party view around key strategic levers, and commissions targeted primary research.
Successfully ensures accurate and timely delivery of key commercial insights for early phase projects to the program teams.
Effectively manage the commercial transition from S&G to the US and International commercial units.
Actively seeks input into the TA strategy from other internal experts (e.g. the Therapeutic Areas Leadership team).
Successfully completes ad-hoc requests as defined.
Delivery of agreed health improvement partnership projects on time and within budget.
High quality contributions to other HCS group activities.
Feedback from project sponsors and (internal and external) key stakeholders regarding quality of project output and interaction.

Therapeutic Area Strategy Director, Neuroscience

Access and Reimbursement Manager (ARM) is a field-based role providing in person (or virtual) education to accounts on access and reimbursement topics
Serve as key contact and lead for access and reimbursement support-related matters; local market access expert on payer policy coverage, acquisition pathways, billing/coding, claims processing, reimbursement, integration of manufacturer support programs
Problem solve, analyze access and reimbursement issues, communicate healthcare landscape changes
Partner with NPC field associates and coordinate cross-functionally with Patient Support Center, Marketing, Market Access, Public Affairs, State & Government Affairs, Trade, Specialty Pharmacy Account Management, third-party affiliates
Interact within assigned accounts to support patient access; provide proactive face-to-face education to providers and staff
Address customer questions on NPC policies for ordering, payment, inventorying, returns & replacement
Work with providers, administrators, billing/coding staff, revenue cycle managers to support patient access
Analyze payer policies, drug acquisition/inventory management, patient/practice reimbursement; identify trends and support pull-through on local coverage decisions
Stand up NVS-sponsored patient support programs; interface with Patient Support Center; review patient-specific information when available
Assess access situations and develop Plan of Action; establish preferred acquisition pathways; educate on buy-and-bill processes; engage non-prescribers
Responsible for meeting corporate objectives; customer satisfaction; enables customers to attain access; adherence with NPC policies

Access & Reimbursement Manager, CV

Research Analyst

• Remote Based position; candidates must be located near an airport (Texas, Louisianna, Alabama- highly desirable locations).
• Travel up to 80% of the time; driving is an essential function of the role.
• Perform monitoring activities related to initiation, conduct and completion of Phase I-IV Pharma clinical trials.
• Serve as primary site manager and frontline liaison between Novartis and investigative sites.
• Manage assigned study sites, conduct site initiation visits, train site personnel, and perform continuous onsite/remote monitoring.
• Ensure compliance with protocol, GCP, global and local regulations, and company SOPs to secure data integrity and patient safety.
• Update electronic systems, identify/rescue/escalate issues, collaborate with CPM, CRA Manager, MSL, CRMD, medical advisor and Strategic Site Partner.

Senior Clinical Research Associate

• Major Accountabilities: Interact within assigned accounts to support patient access within their therapeutic area product(s) providing proactive face-to-face education on product-specific programs to providers and staff in order to support integration of those programs into office processes and workflows.
• Address customer questions for issues related to NPC policies on therapeutic area product ordering, payment, inventorying, and product returns & replacement in offices.
• Work with key members of therapeutic area offices (e.g., providers, administrators, billing and coding staff, claims departments, revenue cycle managers) in order to appropriately support patient access to products.
• Ability to analyze problems and offer solutions.
• Understand specifics and support questions associated with payer policies (e.g., utilization management, denial, and appeals), drug acquisition and inventory management, and patient / practice reimbursement (e.g., Co-pay, administration, drug claims).
• Analyze account reimbursement issues & opportunities (as needed).
• Identifies trends at a local, regional and national level and partner with purpose internally and externally to support patient pull-through.
• Supports pull through on local coverage decisions to enable meaningful patient access within the system.
• Proactively communicate policy changes or issues that could potentially affect other departments.
• Accountable for standing up NVS-sponsored patient support programs to enable patients starting and staying on therapy (i.e., Co-pay).
• Maintain expertise in regional and local access landscape, anticipating changes in the healthcare landscape, and act as their aligned therapeutic area product(s) reimbursement expert (as needed).
• Interface with Patient Support Center (hub) on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education.
• Review patient-specific information in cases where the site has specifically requested assistance and patient health information is available in resolving any issues or coverage challenges.
• Collaborate with aligned cross-functional associates within NPC (see above) to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement.
• Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors.
• Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines).
• Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.
• Buy and Bill Specific Assess access situation within the assigned geography and develop appropriate Plan of Action (POA).
• Communicate POA to appropriate personnel.
• Responsible for establishing preferred acquisition pathways.
• Educate on and support buy-and-bill end-to-end processes, workflows, and facility pull-through in complex accounts, including scenarios of centralized and decentralized acquisition, and use of alternative channels such as white bagging, clear bagging, brown bagging, and alternate sites of care for administration.
• Educates relevant stakeholders on logistics related to ordering, payment, inventory, and product returns & replacement.
• Analyze reimbursement issues & opportunities, anticipating changes in the healthcare landscape, and act as the designated reimbursement expert for offices and field teams.
• Accountable for engagement with non-prescribers, for example pharmacy, system leadership, financial counselors, office administrators, revenue cycle managers, etc.

Access and Reimbursement Manager - CV - San Jose (Remote)

• Interact with assigned accounts to support patient access and provide education on product-specific programs
• Address questions about NPC policies on product ordering, payment, inventorying, and returns
• Work with providers, administrators, billing staff, claims departments to support patient access
• Analyze problems and provide solutions; understand payer policies, drug acquisition, inventory management, and patient/practice reimbursement
• Analyze account reimbursement issues and opportunities; identify local/regional/national trends
• Support pull-through on local coverage decisions and patient access
• Communicate policy changes affecting other departments
• Stand up NPC-sponsored patient support programs (e.g., Co-pay)
• Maintain expertise in regional/local access landscape and act as reimbursement expert
• Interface with Patient Support Center for cases and education
• Review patient-specific information; assist with coverage challenges
• Collaborate with cross-functional NPC teams to share insights
• Maintain adherence to NPC policies and integrity
• Handle Patient Identifiable Information per HIPAA
• Identify and report adverse events per Novartis systems
• Buy and Bill: educate on acquisition pathways; POA; document
• Establish preferred acquisition pathways; educate and support buy-and-bill end-to-end processes
• Educate stakeholders on logistics of ordering, payment, inventory, returns

Access and Reimbursement Manager, Immunology

• Develop holistic TA strategy for RLT and support early-phase commercial insights
• Provide external benchmarking, analysis and insights to TA strategy
• Guide TA-specific internal pipeline development and external licensing / acquisitions opportunities
• Support integrated enterprise alignment across Biomedical Research, Development, Strategy & Growth, and the US and International Commercial units
• Analyses reports and publications to extract key messages, including building product forecasts
• Supports development and delivery of TA-specific strategic external insights to support identification of growth opportunities, emerging competitive challenges and support creation of a third-party view around key strategic levers, and commissions targeted primary research
• Successfully ensures accurate and timely delivery of key commercial insights for early phase projects to the program teams
• Effectively manage the commercial transition from S&G to the US and International commercial units
• Actively seeks input into the TA strategy from other internal experts (e.g. the Therapeutic Areas Leadership team)
• Successfully completes ad-hoc requests as defined
• Delivery of agreed health improvement partnership projects on time and within budget
• High quality contributions to other HCS group activities
• Feedback from project sponsors and (internal and external) key stakeholders regarding quality of project output and interaction

Therapeutic Area Strategy Director, RLT

• Interact within assigned accounts to support patient access within their therapeutic area product(s) providing proactive face-to-face education on product-specific programs to providers and staff in order to support integration of those programs into office processes and workflows.\n• Address customer questions for issues related to NPC policies on therapeutic area product ordering, payment, inventorying, and product returns & replacement in offices.\n• Work with key members of therapeutic area offices (e.g., providers, administrators, billing and coding staff, claims departments, revenue cycle managers) in order to appropriately support patient access to products.\n• Ability to analyze problems and offer solutions.\n• Understand specifics and support questions associated with payer policies (e.g., utilization management, denial, and appeals), drug acquisition and inventory management, and patient / practice reimbursement (e.g., Co-pay, administration, drug claims).\n• Analyze account reimbursement issues & opportunities (as needed).\n• Identifies trends at a local, regional and national level and partner with purpose internally and externally to support patient pull-through.\n• Supports pull through on local coverage decisions to enable meaningful patient access within the system.\n• Proactively communicate policy changes or issues that could potentially affect other departments.\n• Accountable for standing up NVS-sponsored patient support programs to enable patients starting and staying on therapy (i.e., Co-pay).\n• Maintain expertise in regional and local access landscape, anticipating changes in the healthcare landscape, and act as their aligned therapeutic area product(s) reimbursement expert (as needed).\n• Interface with Patient Support Center (hub) on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education.\n• Review patient-specific information in cases where the site has specifically requested assistance and patient health information is available in resolving any issues or coverage challenges.\n• Collaborate with aligned cross-functional associates within NPC (see above) to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement.\n• Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors.\n• Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines).\n• Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.\n• Buy and Bill Specific Assess access situation within the assigned geography and develop appropriate Plan of Action (POA).\n• Educates relevant stakeholders on logistics related to ordering, payment, inventory, and product returns & replacement.\n• Analyze reimbursement issues & opportunities, anticipating changes in the healthcare landscape, and act as the designated reimbursement expert for offices and field teams.\n• Accountable for engagement with non-prescribers, for example pharmacy, system leadership, financial counselors, office administrators, revenue cycle managers, etc.

Access & Reimbursement Manager, Immunology

• Access and Reimbursement Manager (ARM) is a field-based role that proactively provides in person (or virtual as needed) education to defined accounts within their assigned geographies on a wide range of access and reimbursement topics and needs (see below) in support of aligned product(s) strategy.
• ARM will serve as the key contact and lead for access and reimbursement support-related matters and is responsible for being the local market access expert on payer policy coverage, multi-channel acquisition pathways, billing and coding, claims processing, reimbursement, and integration of manufacturer support programs into a range of account workflows.
• Additionally, the ARM will continually need to demonstrate a keen ability to problem solve, analyze access and reimbursement issues and opportunities, and proactively communicate changes in the healthcare landscape.
• ARM will partner closely with other Novartis Pharmaceuticals Corporation (NPC) field associates, including Customer Engagement (Sales) and Market Access, representing NPC with the highest integrity in accordance with NPC Values and Behaviors.
• ARM will also be required to coordinate and communicate cross-functionally within NPC (e.g., Patient Support Center, Customer Engagement, Marketing, Market Access, Public Affairs, State & Government Affairs, Trade, Specialty Pharmacy Account Management, and other applicable third-party affiliates).
• This is a remote & field-based role that covers the following, but not limited to: Santa Barbara, CA. Associate must reside within territory, or within a rea-sonable daily commuting distance of 60 miles from territory border.
• Major Accountabilities: Interact within assigned accounts to support patient access within their therapeutic area product(s) providing proactive face-to-face education on product-specific programs to providers and staff in order to support integration of those programs into office processes and workflows.
• Address customer questions for issues related to NPC policies on therapeutic area product ordering, payment, inventorying, and product returns & replacement in offices.
• Work with key members of therapeutic area offices (e.g., providers, administrators, billing and coding staff, claims departments, revenue cycle managers) in order to appropriately support patient access to products.
• Ability to analyze problems and offer solutions.
• Understand specifics and support questions associated with payer policies (e.g., utilization management, denial, and appeals), drug acquisition and inventory management, and patient / practice reimbursement (e.g., Co-pay, administration, drug claims).
• Analyze account reimbursement issues & opportunities (as needed).
• Identifies trends at a local, regional and national level and partner with purpose internally and externally to support patient pull-through.
• Supports pull through on local coverage decisions to enable meaningful patient access within the system.
• Proactively communicate policy changes or issues that could potentially affect other departments.
• Accountable for standing up NVS-sponsored patient support programs to enable patients starting and staying on therapy (i.e., Co-pay).
• Maintain expertise in regional and local access landscape, anticipating changes in the healthcare landscape, and act as their aligned therapeutic area product(s) reimbursement expert (as needed).
• Interface with Patient Support Center (hub) on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education.
• Review patient-specific information in cases where the site has specifically requested assistance and patient health information is available in resolving any issues or coverage challenges.
• Collaborate with aligned cross-functional associates within NPC (see above) to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement.
• Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors.
• Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines).
• Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.
• Buy and Bill Specific Assess access situation within the assigned geography and develop appropriate Plan of Action (POA).
• Communicate POA to appropriate personnel.
• Responsible for establishing preferred acquisition pathways.
• Educate on and support buy-and-bill end-to-end processes, workflows, and facility pull-through in complex accounts, including scenarios of centralized and decentralized acquisition, and use of alternative channels such as white bagging, clear bagging, brown bagging, and alternate sites of care for administration.
• Educates relevant stakeholders on logistics related to ordering, payment, inventory, and product returns & replacement.
• Analyze reimbursement issues & opportunities, anticipating changes in the healthcare landscape, and act as the designated reimbursement expert for offices and field teams.
• Accountable for engagement with non-prescribers, for example pharmacy, system leadership, financial counselors, office administrators, revenue cycle managers, etc.

• Interact within assigned accounts to support patient access within their therapeutic area product(s) providing proactive face-to-face education on product-specific programs to providers and staff in order to support integration of those programs into office processes and workflows
• Address customer questions for issues related to NPC policies on therapeutic area product ordering, payment, inventorying, and product returns & replacement in offices
• Work with key members of therapeutic area offices (e.g., providers, administrators, billing and coding staff, claims departments, revenue cycle managers) in order to appropriately support patient access to products
• Ability to analyze problems and offer solutions
• Understand specifics and support questions associated with payer policies (e.g., utilization management, denial, and appeals), drug acquisition and inventory management, and patient / practice reimbursement (e.g., Co-pay, administration, drug claims)
• Analyze account reimbursement issues & opportunities (as needed)
• Identifies trends at a local, regional and national level and partner with purpose internally and externally to support patient pull-through
• Supports pull through on local coverage decisions to enable meaningful patient access within the system
• Proactively communicate policy changes or issues that could potentially affect other departments
• Accountable for standing up NVS-sponsored patient support programs to enable patients starting and staying on therapy (i.e., Co-pay)
• Maintain expertise in regional and local access landscape, anticipating changes in the healthcare landscape, and act as their aligned therapeutic area product(s) reimbursement expert (as needed)
• Interface with Patient Support Center (hub) on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education
• Review patient-specific information in cases where the site has specifically requested assistance and patient health information is available in resolving any issues or coverage challenges
• Collaborate with aligned cross-functional associates within NPC (see above) to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement
• Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors
• Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines)
• Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes
• Buy and Bill Specific Assess access situation within the assigned geography and develop appropriate Plan of Action (POA)
• Communicate POA to appropriate personnel
• Responsible for establishing preferred acquisition pathways
• Educate on and support buy-and-bill end-to-end processes, workflows, and facility pull-through in complex accounts, including scenarios of centralized and decentralized acquisition, and use of alternative channels such as white bagging, clear bagging, brown bagging, and alternate sites of care for administration
• Educates relevant stakeholders on logistics related to ordering, payment, inventory, and product returns & replacement
• Analyze reimbursement issues & opportunities, anticipating changes in the healthcare landscape, and act as the designated reimbursement expert for offices and field teams
• Accountable for engagement with non-prescribers, for example pharmacy, system leadership, financial counselors, office administrators, revenue cycle managers, etc.

Access & Reimbursement Manager - Immunology - Sacramento, CA (Remote)

• Interact within assigned accounts to support patient access within their therapeutic area product(s) providing proactive face-to-face education on product-specific programs to providers and staff in order to support integration of those programs into office processes and workflows.
• Address customer questions for issues related to NPC policies on therapeutic area product ordering, payment, inventorying, and product returns & replacement in offices.
• Work with key members of therapeutic area offices (e.g., providers, administrators, billing and coding staff, claims departments, revenue cycle managers) in order to appropriately support patient access to products.
• Ability to analyze problems and offer solutions.
• Understand specifics and support questions associated with payer policies (e.g., utilization management, denial, and appeals), drug acquisition and inventory management, and patient / practice reimbursement (e.g., Co-pay, administration, drug claims).
• Analyze account reimbursement issues & opportunities (as needed).
• Identifies trends at a local, regional and national level and partner with purpose internally and externally to support patient pull-through.
• Supports pull through on local coverage decisions to enable meaningful patient access within the system.
• Proactively communicate policy changes or issues that could potentially affect other departments.
• Accountable for standing up NVS-sponsored patient support programs to enable patients starting and staying on therapy (i.e., Co-pay).
• Maintain expertise in regional and local access landscape, anticipating changes in the healthcare landscape, and act as their aligned therapeutic area product(s) reimbursement expert (as needed).
• Interface with Patient Support Center (hub) on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education.
• Review patient-specific information in cases where the site has specifically requested assistance and patient health information is available in resolving any issues or coverage challenges.
• Collaborate with aligned cross-functional associates within NPC (see above) to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement.
• Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors.
• Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines).
• Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.
• Buy and Bill Specific Assess access situation within the assigned geography and develop appropriate Plan of Action (POA).
• Communicate POA to appropriate personnel.
• Responsible for establishing preferred acquisition pathways.
• Educate on and support buy-and-bill end-to-end processes, workflows, and facility pull-through in complex accounts, including scenarios of centralized and decentralized acquisition, and use of alternative channels such as white bagging, clear bagging, brown bagging, and alternate sites of care for administration.
• Educates relevant stakeholders on logistics related to ordering, payment, inventory, and product returns & replacement.
• Analyze reimbursement issues & opportunities, anticipating changes in the healthcare landscape, and act as the designated reimbursement expert for offices and field teams.
• Accountable for engagement with non-prescribers, for example pharmacy, system leadership, financial counselors, office administrators, revenue cycle managers, etc.

• Field-based role covering Allentown, Scranton and Harrisburg; resides within territory or within 60 miles of border
• Proactively provides in-person (or virtual as needed) education to defined accounts on access and reimbursement topics; serves as local market access expert on payer policy coverage, billing and coding, and integration of manufacturer support programs
• Coordinates cross-functional NPC teams (Patient Support Center, Sales, Market Access, etc.) and maintains policy knowledge; ensures HIPAA compliance
• Analyzes reimbursement issues and opportunities; identifies trends; supports patient pull-through; manages buy-and-bill end-to-end processes
• Travel up to 50% across multistate geography; requires valid driver’s license

Access and Reimbursement Manager (ARM) NPS -Immunology -Allentown, PA-Remote

• Interact with large, complex accounts to support patient access within their aligned therapeutic area product(s), proactively provide face-to-face education on programs to providers and staff in order to support integration of those products into office processes and workflows.\n• Address customer questions for issues related to NPC policies on therapeutic area products ordering, payment, inventorying, and product returns & replacement in offices.\n• Work with key members of therapeutic area offices (e.g., executives, providers, administrators, billing and coding staff, claims departments, revenue cycle managers) in order to appropriately support patient access to products.\n• Ability to analyze problems and offer solutions.\n• Understand specifics and support questions associated with patient reimbursement and provide support on reimbursement issues with third party payers at the provider-level.\n• Analyze account reimbursement issues (as needed).\n• Identifies trends at a local, regional and national level and partner with purpose internally and externally to support patient access to Novartis medicines\n• Supports pull through on local coverage decisions to enable meaningful patient access within the system.\n• Proactively communicate policy changes or issues that could potentially affect other departments.\n• Accountable for informing customers on NVS-sponsored patient support programs to help enable patients starting and staying on therapy (i.e., Co-pay).\n• Maintain expertise in regional and local access landscape, anticipating changes in the healthcare landscape, and act as their aligned therapeutic area product(s) reimbursement expert (as needed).\n• Interface with Patient Support Center (hub) and Access & Reimbursement Managers on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education.\n• Collaborate with aligned cross-functional associates within NPC (see above) to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement.\n• Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors.\n• Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPAA and other privacy laws and regulations and internal Company compliance guidelines).\n• Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.\n• Buy and Bill Specific Assess access situation within the assigned geography and develop appropriate Plan of Action (POA).\n• Communicate POA to appropriate personnel.\n• Responsible for educating HCPs using approved materials regarding acquisition pathways for Novartis products.\n• Educate on buy-and-bill end-to-end processes, workflows, and facility pull-through in complex accounts, including scenarios of centralized and decentralized acquisition, and use of alternative channels such as white bagging, clear bagging, brown bagging, and alternate site of care for administration.\n• Educates relevant stakeholders on logistics related to ordering, payment, inventory, and product returns & replacement.\n• Analyze reimbursement issues, anticipating changes in the healthcare landscape, and act as the designated reimbursement expert for offices and field teams.\n• Accountable for engagement with non-prescribers in regards to Novartis medicines, for example pharmacy, system leadership, financial counselors, office administrators, revenue cycle managers, etc.

Associate Director, Access & Reimbursement - Immunology - Southern CA (Remote)

• Interact within assigned accounts to support patient access within their therapeutic area product(s) providing proactive face-to-face education on product-specific programs to providers and staff in order to support integration of those programs into office processes and workflows.\n• Address customer questions for issues related to NPC policies on therapeutic area product ordering, payment, inventorying, and product returns & replacement in offices.\n• Work with key members of therapeutic area offices (e.g., providers, administrators, billing and coding staff, claims departments, revenue cycle managers) in order to appropriately support patient access to products.\n• Ability to analyze problems and offer solutions.\n• Understand specifics and support questions associated with payer policies (e.g., utilization management, denial, and appeals), drug acquisition and inventory management, and patient / practice reimbursement (e.g., Co-pay, administration, drug claims).\n• Analyze account reimbursement issues & opportunities (as needed).\n• Identifies trends at a local, regional and national level and partner with purpose internally and externally to support patient pull-through.\n• Supports pull through on local coverage decisions to enable meaningful patient access within the system.\n• Proactively communicate policy changes or issues that could potentially affect other departments.\n• Accountable for standing up NVS-sponsored patient support programs to enable patients starting and staying on therapy (i.e., Co-pay).\n• Maintain expertise in regional and local access landscape, anticipating changes in the healthcare landscape, and act as their aligned therapeutic area product(s) reimbursement expert (as needed).\n• Interface with Patient Support Center (hub) on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education.\n• Review patient-specific information in cases where the site has specifically requested assistance and patient health information is available in resolving any issues or coverage challenges.\n• Collaborate with aligned cross-functional associates within NPC (see above) to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement.\n• Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors.\n• Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines).\n• Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.\n• Buy and Bill Specific Assess access situation within the assigned geography and develop appropriate Plan of Action (POA).\n• Communicate POA to appropriate personnel.\n• Responsible for establishing preferred acquisition pathways.\n• Educate on and support buy-and-bill end-to-end processes, workflows, and facility pull-through in complex accounts, including scenarios of centralized and decentralized acquisition, and use of alternative channels such as white bagging, clear bagging, brown bagging, and alternate sites of care for administration.\n• Educates relevant stakeholders on logistics related to ordering, payment, inventory, and product returns & replacement.\n• Analyze reimbursement issues & opportunities, anticipating changes in the healthcare landscape, and act as the designated reimbursement expert for offices and field teams.\n• Accountable for engagement with non-prescribers, for example pharmacy, system leadership, financial counselors, office administrators, revenue cycle managers, etc.\n• Key Performance Indicators: Responsible for meeting and exceeding designated corporate objectives. Overall customer satisfaction and awareness related to Novartis programs and access support. Enables customers (measured via HCP submitted completed start forms, Hub patient TAT, etc.) to successfully attain access to prescribed medicine Adherence with NPC policies, laws and regulations.\n

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