Novartis

Account Specialist

• Navigate and resolve challenges within accounts to ensure customer needs are met
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs
• Use territory data and market trends to uncover local insights
• Facilitate planning sessions with key stakeholders to solve complex challenges
• Deliver real-time access support and work closely with Patient Specialty Services (PSS)

Oncology Territory Account Specialist, Solid Tumor

Manager

• Accountable for all vendor related operational trial deliverables, according to timelines, budget, operational procedures, quality/compliance and performance standards
• Collaborate with the Vendor Start-up Manager for the VSM’s specific responsibilities
• Manage all vendor-related aspects of global clinical trial(s) to deliver study outcomes within schedule, budget, quality/compliance and performance standards
• Proactively manage vendor-related risks and potential issues and implement global vendor strategy
• Optimize study start-up processes and manage central vendor-related activities

Senior Trial Vendor Manager

Content Manager

• Lead, develop and support a team of labelling professionals, fostering an inclusive and high‑performing environment.
• Define and deliver global labelling strategies aligned with target product profiles and overall asset plans.
• Oversee the development and maintenance of core and major market labelling documents.
• Provide guidance on interactions with regulatory authorities, including labelling discussions where applicable.
• Collaborate with cross‑functional partners to ensure alignment on labelling strategy and execution.
• Ensure labelling content reflects current regulatory requirements, scientific evidence, and competitive insights.
• Support the development of evidence packages and regulatory documentation.
• Drive continuous improvement in labelling processes, tools, and ways of working.

Global Labelling Director – Content

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers.

Director

• Provide in person education to defined accounts on access and reimbursement topics
• Manage the pull-through of access and reimbursement strategy and downstream operations within aligned accounts
• Analyze problems and offer solutions related to patient reimbursement
• Proactively communicate policy changes or issues affecting departments
• Maintain expertise in the regional access landscape and act as reimbursement expert

Associate Director, Access & Reimbursement – Immunology Full Portfolio

General

• Responsible for ensuring proper access pull-through in key hospitals with the rheumatology brand portfolio
• Generate demand by creating, coordinating, and executing a strategic business plan for top priority hospitals within designated rheumatology academic and government institutions
• Collaborate with local partners to develop and sustain strategically focused business plans tailored to specific institutions
• Deliver presentations on products and disease states, sharing approved clinical data with physicians and their teams
• Establish key business relationships within the hospital, engaging with essential clinicians, administrative staff, and influential decision-makers
• Facilitate cross-functional Area Team Meetings (ATMs) for designated hospital accounts
• Regularly evaluate key customer needs to provide tailored insights and collaborate on implementing new strategies

Rheumatology Institutional Specialist

• Craft personalized experiences for accounts and Health Care Providers (HCP).
• Navigate and resolve challenges within accounts to meet customer needs.
• Build a strategic territory plan that drives product demand.
• Partner proactively with territory teammates and home-office colleagues.
• Use territory data and market trends to uncover local insights and lead customer engagements.
• Facilitate planning sessions with key stakeholders to solve complex challenges.
• Deliver real-time access support and work closely with Patient Specialty Services.

Rheumatology Territory Account Specialist

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings

Dermatology Territory Account Specialist

Strategy

• Design the future field engagement model for Novartis, ensuring it reflects customer-centric thinking, system-wide integration, and alignment across all therapeutic areas.
• Turn strategic vision into clear, scalable action plans across five transformation domains: customer targeting, engagement models, field role design, capabilities, and metrics.
• Align field engagement transformation efforts with brand strategy, therapeutic area goals, U.S. commercial priorities, and customer engagement objectives.
• Lead and support five Director-level workstream leaders, fostering clarity, ownership, and collaboration across initiatives.
• Build strong governance practices, track milestones, and ensure seamless cross-functional coordination.
• Collaborate with senior leaders in Medical, Market Access, Marketing, People & Organization, and Strategy to co-create and embed transformation efforts.
• Represent field engagement transformation in enterprise-wide forums, promoting transparency and connection between field teams and headquarters.
• Engage stakeholders across the organization to build understanding, drive adoption, and sustain momentum for change.
• Guide the development, testing, and scaling of new customer engagement models that respond to evolving market needs and customer expectations.
• Inspire a culture of innovation, teamwork, and customer focus – encouraging bold ideas and breakthrough results.

Executive Director – Future Field Engagement Strategy

Sales

• Responsible for business ownership of prescribing and referring physicians
• Drive relationships and execution of business plans for territories
• Support product access, implement competitive response strategies, and maintain relationships with account partners
• Develop and employ customized tools and strategies to engage with HCP targets within territory accounts
• Comfort in using sales data reporting tools to understand trends and identify growth opportunities

Radioligand Therapies Sales Specialist, Prostate

• Synthesize insights across therapeutic areas, internal roadmaps, customer perspectives, and the competitive landscape to evolve launch best practices, frameworks, and scalable capabilities for Customer Engagement
• Build trusted partnerships across Product, Data & Analytics, Finance, Legal, Compliance, Marketing, and other matrix teams to enable effective field deployment through the right tools, technologies, and tactics
• Champion the voice of the customer and the voice of the field by embedding real‑world insights into launch planning, innovation, and business priorities
• Partner closely with Sales and Customer Engagement leadership during launch periods to address challenges, unlock opportunities, and identify scalable approaches that can be applied across products and Therapeutic Areas.
• Support the design and continuous evolution of launch acceleration strategies across Customer Engagement and the broader enterprise
• Drive launch and operational excellence for priority brands while creating scalable standards, tools, and frameworks that elevate enterprise‑wide Customer Engagement performance
• Apply industry and competitive expertise to assess market dynamics and understand their impact on product potential and pipeline strategy
• Bring fresh thinking to enterprise performance KPIs, partnering with analytics to generate new insights into launch execution and early market uptake
• Develop, communicate, test, and continuously improve repeatable, data‑informed launch best practices, tools, frameworks, and playbooks while balancing enterprise standardization with launch-specific needs

Associate Director – Field Launch Excellence

Community Manager

• Deliver accurate and empathetic information about disease progression, symptoms, and unmet needs for patients and caregivers
• Empower patients and caregivers with knowledge and tools to navigate their DMD or SMA journey
• Educate patients and caregivers about the benefits, proper use, and potential side effects of the brand product(s), ensuring adherence to company-approved materials and guidelines
• Provide resources and education on treatment expectations
• Develop relationships with local advocacy chapter leads and attend events throughout the country by hosting the Novartis table, meeting with DMD or SMA families, answering questions and delivering presentations
• Reactively respond to virtual inquiries from patients and/or caregivers that come through via phone or email
• Hold virtual meetings with local patient advocacy leads and/or local communities to provide education; these events may occur on weekends or weekdays after hours
• Provide insights/learnings to cross functional teams to help support development of educational materials, presentations, and resources to further patient and caregiver understanding
• Identify gaps in patient and caregiver knowledge and provide recommendations for improving educational content
• Document interactions and feedback from patients and caregivers to improve the education program and support outcomes tracking
• Contribute and participate in required internal and business reviews; may include preparation of meeting materials
• Contribute and participate in functional planning for tactical plan, budgeting, etc.
• Maintain high scientific and current knowledge about responsible products and therapeutic areas and maintain working knowledge of required platforms and processes (Concur, Salesforce, FUSE, etc.)

AD, Patient & Community Liaison Northeast

• Navigate and resolve challenges within accounts to meet customer needs
• Build a strategic territory plan by applying insights and tactics to drive product demand
• Partner proactively with territory teammates and field teams for customer support
• Use territory data to uncover local insights and lead customer engagements
• Facilitate planning sessions with stakeholders to solve complex challenges
• Deliver real-time access support to ensure seamless customer experience
• Harness digital tools for personalized outreach across virtual and face-to-face settings

Cardiovascular Territory Account Specialist

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.