AD, Patient & Community Liaison Northeast

Novartis

Patient and Community Liaison (PCL) educating Duchenne Muscular Dystrophy and Spinal Muscular Atrophy communities. Delivering impactful education and fostering relationships with patients and caregivers across the organization.

Posted 7/10/2026full-timeRemote • Maine, Massachusetts, Missouri, New Hampshire, New Jersey, New York, Ohio, Rhode Island, Vermont • 🇺🇸 United StatesMid-LevelSenior💰 $152,600 - $283,400 per yearWebsite

About the role

Key responsibilities & impact

Deliver accurate and empathetic information about disease progression, symptoms, and unmet needs for patients and caregivers
Empower patients and caregivers with knowledge and tools to navigate their DMD or SMA journey
Educate patients and caregivers about the benefits, proper use, and potential side effects of the brand product(s), ensuring adherence to company-approved materials and guidelines
Provide resources and education on treatment expectations
Develop relationships with local advocacy chapter leads and attend events throughout the country by hosting the Novartis table, meeting with DMD or SMA families, answering questions and delivering presentations
Reactively respond to virtual inquiries from patients and/or caregivers that come through via phone or email
Hold virtual meetings with local patient advocacy leads and/or local communities to provide education; these events may occur on weekends or weekdays after hours
Provide insights/learnings to cross functional teams to help support development of educational materials, presentations, and resources to further patient and caregiver understanding
Identify gaps in patient and caregiver knowledge and provide recommendations for improving educational content
Document interactions and feedback from patients and caregivers to improve the education program and support outcomes tracking
Contribute and participate in required internal and business reviews; may include preparation of meeting materials
Contribute and participate in functional planning for tactical plan, budgeting, etc.
Maintain high scientific and current knowledge about responsible products and therapeutic areas and maintain working knowledge of required platforms and processes (Concur, Salesforce, FUSE, etc.)

Requirements

What you’ll need

Bachelor’s degree in healthcare (i.e. social work, genetic counseling) education, or a related field
At least 5 years of experience in patient education, pharmaceutical, or healthcare support roles
Ability to travel 70% of time, with weekend travel required
Bilingual (Spanish/English)
Experience delivering presentations in front of a live audience with exceptional communication/interpersonal skills and ability to connect with diverse populations
Ability to present complex information in an empathetic, clear, and engaging manner
Experience working within regulatory and compliance guidelines in the healthcare or pharmaceutical industries
Proficiency in using virtual tools for education (e.g., video conferencing, webinars) with the ability to think creatively and conceptually
Ability to lead, motivate, develop, and influence others
Strong teamwork and collaborative skills and mindset
Proven ability to work effectively in a matrixed environment
Financial/budgetary experience

Benefits

Comp & perks

Health, life and disability benefits
401(k) with company contribution and match
Generous time off package including vacation, personal days, holidays and other leaves

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient EducationHealthcare SupportRegulatory ComplianceBudgetingPresentation Development

Soft Skills

EmpathyCommunication SkillsTeamworkCollaborationLeadership