NetApp

Security Engineer

• Collaborate on design, implement solutions as per architecture
• Stay focused on performance, scale, security, and cost
• Work in a team of engineers responsible for all phases of software development life cycle

Security Developer – SIEM, SOAR

Financial Planning and Analysis

• Provide extensive business partnering and financial support to the Cloud BU
• Oversee financial planning, forecasting, management reporting and decision support for Product, Technology and Sales leadership teams
• Partner with multiple functions including Engineering, Product teams, GTM, Accounting and Corporate Finance, legal and procurement to deliver accurate financial forecasting, actionable insights, and meaningful updates

Financial Analyst

QA Engineer

• Responsible for manufacturing test of NetApp products.
• Work cross functionally to ensure high product quality.
• Define, develop and implement manufacturing test processes.
• Collaborate with OEM/EMS partner engineers.
• Analyze test yields and provide feedback for product readiness.

Test Engineer

Engineer

• Respond to situations where NetApp product support TSE has been unable to solve the customer’s technical issues
• Provide a high level of proactive and reactive services by building relationships with the customer to best serve their needs
• Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise
• Work with customers and other NetApp technical teams to define and frame technical problems, determine solutions to problems reported, and assist customers in implementing the resolution
• Provide technical feedback to engineering concerning product changes and enhancements, or design, reliability, maintenance problems, or bugs.
• Work with development engineering to enhance product features based on customer issues
• May be called on-site to assist in complex technical solutions requiring changes to core functionality and systems operation
• Create tests, tools, and diagnostic procedures for use by product support personnel
• Partner with TSM to identify gaps in knowledge and create solution plans
• Share performance knowledge with team members via training sessions
• Create documentation and post-mortem analyses of escalations

Escalation Engineer

Full-stack Engineer

• Collaborate on design, implement solutions as per architecture, and stay focused on performance, scale, security, and cost.

Software Developer – SIEM, SOAR

Solutions Engineer

• Serve as the technical lead and trusted advisor for a small number of large, strategic enterprise accounts.
• Partner closely with your Client Executive to define and execute account strategy, pipeline development, and deal progression.
• Build strong relationships with senior architects, IT decision-makers, and technical stakeholders.
• Lead in-depth discovery sessions to uncover pain points and architect end-to-end solutions.
• Design and position solutions that integrate on-prem, hybrid, and cloud storage architectures.
• Support multi-million-dollar sales cycles, maintaining consistent engagement and technical alignment with the customer.
• Collaborate cross-functionally with product management, engineering, and partner teams.

Senior Solutions Engineer – Majors

• Act as the technical quarterback for one of NetApp’s marquee customers, leading technical discovery, solution design, and delivery strategy.
• Build and maintain trusted relationships with technical buyers and architects across the NFL organization, franchises, and media partners.
• Ask smart, probing questions that uncover business challenges and turn them into innovative, high-value technical solutions.
• Be self-sufficient in customer meetings: confident leading two-person calls, organizing follow-ups, and articulating complex technical concepts in plain language.
• Architect data solutions that span on-prem, hybrid, and cloud leveraging the full power of the NetApp portfolio.
• Collaborate across product management, engineering, and partner ecosystems to drive successful outcomes for your customer.
• Stay curious. Keep learning. Bring ideas forward. Help the team expand deeper into sports, media, and entertainment, from the NFL to emerging relationships with MLB, NHL, UFC, and beyond.

Senior Solutions Engineer

Project Manager

• Help build project plans and timelines.
• Create repeatable frameworks and best practices for project management.
• Track progress on key tasks and milestones.
• Support the creation of templates and best practices for managing projects.
• Support special projects across the CSD Operations.
• Provide regular project status updates to stakeholders.
• Collaborate with cross-functional teams to ensure alignment and successful project execution.
• Contribute to initiatives that improve how we work, especially those involving automation and AI.
• Help document and refine processes to make them more efficient and repeatable.

Customer Support Delivery Project Manager

• Lead a team delivering Data Management capabilities across engineered systems and cloud services for NetApp's ONTAP.
• Direct activities of a software development team designing, developing, testing, and owning the software lifecycle.
• Impact planning, execution, and delivery of parallel projects for NetApp customers.
• Interface with customers and partners to resolve escalations with support teams.
• Hire, mentor and develop engineering talent; foster a culture of innovation, collaboration, and continuous improvement.
• Ensure the team adheres to best practices in software development, quality assurance, and project management.
• Drive adoption of new technologies and methodologies to improve efficiency and product quality.
• Oversee resource allocation, project prioritization, and timelines to ensure successful project delivery.
• Collaborate with other senior leaders to align engineering efforts with business objectives.

Software Engineering Manager

Support Engineer

• Triage and troubleshoot NetApp systems and products via chat, phone, email and remote sessions with customers, partners, and internal field engineers
• Read and analyze various system and application logs to determine where an issue is
• Ask customers targeted questions to diagnose problems and provide timely solutions
• Research documentation and knowledgebase articles and collaborate with team members to determine proper troubleshooting course of action
• Provide timely updates to customers on status and progress of cases and properly set expectations
• Prioritize and manage several open issues at one time, while quickly determining if issues are more complex and need to be escalated to next tier
• Create and/or improve Support Knowledge Base to document issues, errors, and solutions so repeated problems can be solved quicker
• Ensure issues are documented thoroughly, clearly citing customer’s problem, business impact, troubleshooting steps, any steps taken to reproduce the issue, resolution, and any other pertinent information into CRM system
• Understand conditions in which a field issue could be escalated
• Collaborate with downstream teams to resolve technical issues

Graduate Technical Support Engineer

• Triage and troubleshoot NetApp systems and products via chat, phone, email and remote sessions with customers, partners, and internal field engineers
• Read and analyze various system and application logs to determine root cause of issues
• Ask customers targeted questions to diagnose problems and provide timely solutions
• Research documentation and knowledgebase articles and collaborate with team members to determine troubleshooting course of action
• Provide timely updates to customers on status and progress of cases and set expectations
• Prioritize and manage multiple open issues and determine when to escalate to next tier
• Create and improve Support Knowledge Base to document issues, errors, and solutions
• Ensure thorough documentation of issues in CRM including reproduction steps and resolution
• Understand conditions for field escalation and collaborate with downstream teams to resolve technical issues

• Triage and troubleshoot NetApp systems and products via chat, phone, email and remote sessions with customers, partners, and internal field engineers
• Read and analyze various system and application logs to determine where an issue is
• Ask customers targeted questions to diagnose problems and provide timely solutions
• Research documentation and knowledgebase articles and collaborate with team members to determine proper troubleshooting course of action
• Provide timely updates to customers on status and progress of cases and properly set expectations
• Prioritize and manage several open issues at one time, while quickly determining if issues are more complex and need to be escalated to next tier
• Create and/or improve Support Knowledge Base to document issues, errors, and solutions
• Ensure issues are documented thoroughly, clearly citing customer’s problem, business impact, troubleshooting steps, steps to reproduce the issue, resolution, and other pertinent information into CRM system
• Understand conditions in which a field issue could be escalated
• Collaborate with downstream teams to resolve technical issues

Technical Support Engineer

SDET

• Focuses on automated testing of features and the overall product
• Act as the proxy for customers to ensure product works as intended and meets user expectations
• Software design and implementation
• Defect investigation and resolution
• Test automation and framework development
• Advanced technology investigations and prototyping
• Work alongside engineers with years of experience and be integrated into core StorageGRID engineering teams

Software Development Engineer in Test, Co-op

AI Engineer

• Lead development of Pathfinder Agent: AI agent for building integrations on top of Membrane
• Responsible for product management: collecting and organizing requirements from internal stakeholders
• Own architecture and implementation in area of responsibility
• Role may involve formal management or coordination of multiple people
• Provides challenging tasks with a lot of autonomy, top-of-market compensation, and meaningful equity
• Key responsibilities: shaping, planning and executing tasks and projects that improve Pathfinder Agent
• Designing elegant and practical architecture in alignment with the rest of the product
• Working with internal (and occasionally external) stakeholders to inform direction of work
• Ensuring quality of area of responsibility: documentation, test coverage, technical debt

Lead AI Engineer

• The Senior Financial Analyst’s role has responsibility for a wide range of financial support and analysis, specifically supporting NetApp’s StorageGRID and E-Series product lines and OEM business.
• You will help to ensure that departmental objectives and project deadlines are met and clearly communicated.
• This is a Hybrid role, meaning we are looking for someone who is committed to working 2 days a week from our RTP Office.
• Own Finance support of multiple key product lines, including Revenue, COGS, and OPEX
• Partner with Product management and Pricing teams on NPI (New Product Introduction) planning
• Work closely with cross-functional groups including Engineering, Product Management, Operations, Sales, Manufacturing, Business Units, Revenue Accounting, and other finance teams to drive business outcomes
• Provide actionable insights through data modeling and scenario analysis in Excel
• Support various strategic planning objectives such as resource allocation, long range planning, product pricing, etc.

Senior Financial Analyst

• Own Finance support of multiple key product lines, including Revenue, COGS, and OPEX
• Partner with Product management and Pricing teams on NPI (New Product Introduction) planning
• Work closely with cross-functional groups including Engineering, Product Management, Operations, Sales, Manufacturing, Business Units, Revenue Accounting, and other finance teams to drive business outcomes
• Provide actionable insights through data modeling and scenario analysis in Excel
• Support various strategic planning objectives such as resource allocation, long range planning, product pricing, etc.