Support Account Manager

NetApp

Support Account Manager responsible for crisis management and technical issue resolution for Enterprise customers. Collaborating with NetApp support functions to strengthen customer relations.

Posted 6/25/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Act as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues
Ensure effective crisis management and stakeholder communication in case of disruptions
Collaborate with other NetApp support functions
Provide periodic updates to stakeholders and executive leadership communications during critical incidents

Requirements

What you’ll need

Minimum 3 years relevant experience (5+ preferred)
Bachelor's degree or equivalent experience
Strong customer service and crisis-handling capability
Knowledge on storage hardware (NetApp E-Series, FAS, EMC advantage)
Basic knowledge on protocols (FC, iSCSI, FCOE, TCP/IP)
Technical knowledge in Storage/Virtualization (NCDA required)

Benefits

Comp & perks

Willing to work in 24x7 rotational shifts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

storage hardwareNetApp E-SeriesNetApp FASEMC advantageFCiSCSIFCOETCP/IPStorageVirtualization

Soft Skills

customer servicecrisis managementstakeholder communication

Certifications

NCDA