Nelnet

Full-stack Engineer

• Build the next generation platform in the lending industry
• Work closely with Product Owners, Scrum Masters, product, design, and other team members to understand needs and create products
• Develop cloud-native products using microservices architecture and leading-edge technologies and practices
• Partner with product and design studio to craft product experiences
• Design, deliver, and evolve solutions through hands-on configuration, development, quality assurance, and prototyping
• Design, deliver, and evolve application and infrastructure code using Agile software development and test-driven development methodologies
• Participate in design, coding, testing, and production release activities
• Participate in designing, implementing, and evolving Development, Build, and Deploy processes and environments
• Participate in and promote architectural initiatives while balancing long-term velocity with short-term customer needs
• Write clean, readable, scalable, and performant code
• Learn, push the envelope, and share knowledge with others

IT Full-Stack Developer

Product Manager

• Develop strategic product vision and product roadmaps with internal and external stakeholders
• Prioritize product needs based on business value
• Work with stakeholders and development teams to deliver product initiatives
• Coordinate timelines, budget, and resources within program guidelines
• Develop product strategies supporting company strategic goals
• Facilitate collaboration to identify and plan key initiatives aligned with product strategy
• Collaborate with teams to develop budget and investment needs
• Analyze customer opportunities, compliance, regulations, market trends, and customer behaviors
• Own prioritization and prepare and communicate product roadmaps
• Align product owners, stakeholders, and teams on projects’ goals and desired outcomes
• Participate as a stakeholder in release planning meetings
• Maintain a product-level backlog including milestones, epics, user stories, and acceptance criteria
• Ensure teams understand business needs outlined in user stories
• Provide final signoff that solutions produce desired outcomes
• Monitor delivery progress and return on investment
• Understand product costs and contribution to overall cost

• Participate in solution design for a wide range of business needs
• Analyze and translate business requirements into technical requirements
• Create design documents and technical specifications
• Adhere to technology and security best practices and standards
• Provide post-implementation support, including application performance monitoring and debugging existing code
• Keep abreast of technology advancements and identify how new technologies can provide business solutions
• Design, develop, and support high-volume, distributed software for enterprise document management
• Develop backend services in C#/.NET
• Develop frontend Angular web applications
• Work with SQL Server databases and third-party document management and imaging applications
• Participate in an agile delivery team
• Participate in code reviews, automated testing, on-call, and production release processes

Junior/Mid-Level IT Software Engineer – .NET/Web

QA Engineer

• Formulate and define system scope and objectives through research and fact-finding
• Develop or modify moderately complex information systems
• Bridge clients' business needs and the technical capabilities of the team
• Review, analyze, and evaluate business systems and user needs
• Perform requirements analysis and ensure solutions meet business needs
• Evaluate business processes, anticipate requirements, identify improvement areas, and develop and implement solutions
• Document requirements, evaluate scenarios, and execute required changes
• Conduct meetings and presentations to share and review ideas and findings
• Create and update system documentation
• Drive testing and perform Software Quality Assurance, QA program implementation, testing, verification, and validation
• Identify test scenarios, test scripts, and acceptance criteria
• Write test scenarios and scripts and analyze test results
• Summarize and communicate testing outcomes
• Report, track, and prioritize bugs
• Act as liaison among clients, operations, and technical staff
• Collaborate with testers, team members, and technical teams
• Develop and maintain test plans and manual and automated test scripts for functional, interface, and user acceptance testing
• Execute regression, functional, and data tests
• Facilitate and lead User Acceptance Testing (UAT)
• Support implementation testing and related activities
• Provide usability feedback
• Provide after-hours support for releases

IT Business Analyst – Quality Assurance

DevOps Engineer

• Provision, configure, and monitor infrastructure resources for systems hosted in Azure
• Oversee DevOps release processes and frameworks for promoting release packages from lower environments to production
• Develop release implementation plans with project teams
• Deploy release packages to QA and production environments
• Maintain automated CI/CD pipelines and deployment environments
• Support availability of lower environments for developers and QA teams
• Maintain, upgrade, and configure test environments
• Diagnose and resolve hardware, software, resource, and availability issues in test environments
• Enhance and support automation scripts and upgrade automation tools
• Update the CMDB with application, service, database, server, URL, and infrastructure details
• Research and implement tools to automate tasks and improve cost, time, and effort
• Establish monitoring solutions for Development, QA, and Performance environments and perform maintenance or fixes
• Enforce and maintain environment and application security policies
• Document procedures for developed processes and tools
• Identify, establish, and manage proof-of-concept environments and report design outcomes

DevOps Engineer – Release/Environment Management

• Own the infrastructure, deployment automation, and security posture of Velocity, Nelnet's cloud-native loan servicing platform
• Monitor and support all installed systems and infrastructure
• Evaluate system performance, identify bottlenecks, develop solutions, and implement changes through change management
• Design, implement, and monitor secure, fault-tolerant enterprise infrastructure
• Define and evolve Build & Release best practices supporting traceability and auditability
• Ensure continuous availability of DevOps tools for source control, continuous integration, and change management
• Collaborate with cross-functional teams on scalable features for developer productivity, environment monitoring, self-healing, and autonomous delivery
• Build infrastructure automation tools and frameworks
• Integrate applications into cloud environments
• Automate deployment pipelines securely, reliably, and at scale
• Use application monitoring tools to troubleshoot and diagnose environment issues
• Automate repetitive work and security controls
• Work with Cloud Infrastructure and Security teams to follow organizational best practices, policies, and procedures
• Educate stakeholder teams on DevSecOps practices and tooling
• Set technical standards and mentor other engineers

Senior DevSecOps Engineer – Velocity Platform

• Own the infrastructure, deployment automation, and security posture of Velocity, Nelnet's cloud-native loan servicing platform
• Monitor and support all installed systems and infrastructure
• Evaluate system performance, identify bottlenecks, develop solutions, and implement changes through change management
• Design, implement, and monitor secure, fault-tolerant enterprise infrastructure
• Define and evolve Build & Release best practices supporting traceability and auditability
• Ensure continuous availability of DevOps tools for source control, continuous integration, and change management
• Collaborate with cross-functional teams on scalable features that improve developer productivity, environment monitoring, self-healing, and autonomous delivery
• Build infrastructure automation tools and frameworks
• Integrate applications into cloud environments
• Automate scalable, secure, and reliable deployment pipelines
• Use application monitoring tools to troubleshoot and diagnose environment issues
• Automate repetitive work
• Collaborate with Cloud Infrastructure and Security teams to follow organizational best practices, policies, and procedures
• Automate security controls
• Define problems, propose approaches, socialize them with architecture and delivery teams, and implement solutions
• Set technical standards and raise the technical capability of other engineers

IT Support

• Lead a team of Help Desk Tier 2 associates delivering escalated support across US, NULSC, International, and NDS Canada/Finastra dual-device populations
• Own team performance, escalation quality, and service levels across ticket ownership, identity and access, remote connectivity, contact center and voice, business applications, onboarding/offboarding, knowledge management, and front-line security response
• Coach associates, resolve escalations beyond their authority or complexity, and drive Help Desk process improvement
• Use AI in daily work and advance AI solutions to improve the end-user experience
• Set daily priorities and coverage across phone, chat, and ServiceNow queues (INC/REQ/RITM/SCTASK/IMS)
• Monitor response and resolution time, first-contact resolution, backlog age, and quality scores; coach to performance metrics
• Conduct one-on-ones, QA reviews of associate tickets, and skills development plans
• Identify and close capability gaps across the Tier 2 tool set
• Own onboarding and ramp-up of new associates, including shadowing plans and certification on core platforms
• Verify Tier 1 handoffs meet intake standards and arbitrate routing disputes
• Act as Tier 2 lead during Major Incidents, coordinating with Voice, application owners, and Major Incident management
• Keep the team aligned during incidents and ensure customer communication and post-incident documentation are completed
• Maintain ServiceNow knowledge-base standards by assigning article ownership, reviewing submissions, retiring stale content, and reporting coverage gaps
• Review Help Desk operations and SOPs using ticket and platform data to identify pain points and prioritize fixes
• Sponsor automation and self-service opportunities, measure results, and standardize successful improvements across shifts

IT Manager – Infrastructure HelpDesk, Tier II

• Provision, configure, and monitor infrastructure resources in Microsoft Azure
• Design, develop, and maintain reusable Terraform modules
• Implement and manage infrastructure-as-code pipelines for deployment, updates, and decommissioning
• Develop and enhance GitHub Actions CI/CD pipelines for infrastructure and application deployments
• Automate operational tasks, security checks, and compliance reporting
• Integrate and administer test automation and application security tools
• Establish source code management frameworks and branching strategies in GitHub
• Modify pipelines and write automation scripts for building, deploying, and maintaining applications
• Create and maintain automated CI/CD environments for legacy applications
• Oversee builds and deployments to non-production and production environments
• Support production and interim environmental releases
• Identify environmental issues and provide corrective actions
• Streamline and automate delivery processes
• Research and implement tools for test automation scripts
• Build and manage production deployment artifacts with Operations teams
• Document procedures for developed processes and tools
• Establish and manage proof-of-concept environments and report design outcomes
• Monitor Development, QA, and Performance environment health and performance
• Execute maintenance tasks and fixes
• Enforce and maintain environment and application security policies

Senior DevOps Engineer

• Design robust solutions for complex projects and build scalable software applications powering new business initiatives
• Write, test, and implement efficient, maintainable code meeting quality and performance requirements
• Work within an Agile environment and adapt development efforts to evolving requirements
• Manage projects from conception through deployment with minimal supervision, owning technical decisions and outcomes
• Perform code audits, testing, and troubleshooting throughout the development lifecycle
• Audit existing systems and identify optimization opportunities
• Guide and mentor junior and mid-level engineers through code reviews, technical guidance, and professional development support
• Influence technical decisions and collaborate with team members and stakeholders
• Continuously update technical knowledge and skills
• Recommend future development options and technology choices supporting business objectives

Senior Software Engineer

Account Manager

• Provide consultative support during the sales process by assessing client needs and demonstrating the FACTS Grant & Aid system
• Lead end-to-end implementation of the Grant & Aid solution for Scholarship Granting Organizations and related groups
• Build and nurture client relationships through proactive outreach, organizational setup, hierarchy management, application configuration, formula reviews, training, retrospectives, and daily customer service
• Guide clients in using awarding processes and specialized reporting
• Manage awarding functions, supplemental document review, process documentation, training seminars, and specialized reports
• Monitor evolving tax laws and state tax credit programs to support communications and training
• Define, document, and maintain internal procedures and best practices for servicing clients
• Serve as a Grant & Aid subject matter expert for internal teams
• Collaborate across Sales, Product, IT Development, Operations, Verification, and User Experience teams
• Manage escalated client issues through resolution plans, root cause analysis, and preventive strategies
• Represent the FACTS Operations Team and act as a decision-maker in leadership’s absence
• Manage and resolve functionality tickets through ADO
• Support refresher sessions and group training initiatives

Senior Account Manager – G&A/SGO

• Research, design, implement, and maintain software applications based on user requirements
• Write, test, and implement efficient code
• Use AI coding tools as part of the daily workflow
• Provide recommendations on design and development approach
• Work on a new Scholarship Granting Organization engineering team building a platform from the ground up
• Help build functionality for collecting donations, evaluating families for scholarship eligibility, and distributing funds
• Transform customer needs into technical solutions
• Communicate with team members and stakeholders on complex issues
• Manage multiple priorities and contribute to continuous improvement

Software Engineer II

• Research, design, implement, and manage software applications
• Partner with Product and Engineering teams to define requirements
• Write, test, and implement efficient code
• Review and provide feedback on pull requests
• Use AI coding tools as part of the daily workflow
• Coach and mentor other team members
• Collaborate with Product, Engineering, and internal teams to understand customer needs and develop technical solutions
• Help build a new Scholarship Granting Organization platform for collecting donations, evaluating scholarship eligibility, and distributing funds
• Drive technical direction for a newly launched engineering team

• Designs and implements enterprise-wide architectural solutions and patterns used by other developers
• Acts as a consultant with internal and external clients to understand business needs and identify potential solutions
• Provides technical direction, training and mentoring to technical team members
• Develops and champions best practices and standards in the areas of technology and security
• Develops and deploys cutting-edge software solutions

Senior Staff Engineer

General

• Collect severely delinquent student loans in order to protect Nelnet assets
• Initiate manual outbound collection attempts
• Initiate a small percentage of incoming calls
• Perform skip-tracing activities to locate borrowers
• Contact borrowers via telephone, mail, and email to establish payment arrangements
• Update demographic and additional information on borrower accounts

IT Full-Stack Developer

Product Manager

Junior/Mid-Level IT Software Engineer – .NET/Web

IT Business Analyst – Quality Assurance

DevOps Engineer – Release/Environment Management

Senior DevSecOps Engineer – Velocity Platform

Senior DevSecOps Engineer – Velocity Platform

IT Manager – Infrastructure HelpDesk, Tier II

Senior DevOps Engineer

Senior Software Engineer

Senior Account Manager – G&A/SGO

Software Engineer II

Senior Software Engineer

Senior Staff Engineer

Recovery Specialist