Nelnet

Technical Project Manager

• Support the planning, execution, and delivery of technology and business initiatives.
• Assist in planning and tracking project milestones, deliverables, and timelines.
• Participate in process development and documentation efforts to support project management best practices.
• Help maintain project documentation including risk registers, requirements traceability, and stakeholder communications.
• Collaborate with cross-functional teams including infrastructure, development, and compliance.
• Support integration efforts across systems such as websites, servicing platforms, and cloud environments.
• Contribute to issue resolution and change management activities.
• Learn and apply Agile and SDLC principles in real-world scenarios.
• Attend intern professional, personal, and social development events.

Intern – IT Project Manager

Machine Learning Engineer

• Design, build, and optimize AI Agents using advanced methods (e.g., Naïve Bayes, Random Forests)
• Explain AI concepts to both technical and non-technical audiences; facilitate training and pilot projects
• Work across multi-cloud and on-premises environments, selecting appropriate cloud-native resources (e.g., AWS Bedrock, GCP Vertex AI, Docker, Kubernetes, MongoDB, BigQuery) to support AI initiatives
• Assess and recommend AI technologies and techniques (e.g., GPT-4.0, Anthropic Claude, RAG, Neo4j, GraphRAG, multimodal AI, IBM Bee-Hive) for various business needs
• Serve as an AI advocate, coaching and empowering teams to develop and deploy AI Agents
• Apply best practices in AI governance, security, and compliance (e.g., NIST, OWASP, ATLAS-MITRE, GDPR)
• Build AI Agents end-to-end using tools such as VS Code, Python, JavaScript, React.js, Node.js, pyspark, scikit-learn, Jupyter, SQL
• Develop, train, and fine-tune machine learning models and large language models (LLMs)

AI/ML Engineer

Full-stack Engineer

• Collaborating with team members to design new features based on user and business requirements
• Writing clean, maintainable code and building automated tests
• Reviewing and providing constructive feedback on pull requests
• Guiding less experienced engineers in their development tasks and best practices
• Participating in Agile ceremonies and embracing change and evolving priorities
• Actively expanding your technical skills and staying current with industry trends

Software Engineer II – NBS

Program Manager

• Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
• Contribute to Continuous Process Improvement.
• Manage multiple conflicting priorities & consistently meet deadlines.
• Prepare and manage project plans.
• Communicate status to stakeholders on projects.
• Act as lead on Consumer Loan projects.
• Act as back-up to Program or Functional Manager.
• Act as liaison between stakeholders, subject matter experts and Product and Delivery Teams.
• Present materials and reports to a wide range of audiences.
• Research and resolve problems and issues.
• Subject matter expert on business systems and processes.
• Capture and document business requirements.
• Understand contractual and regulatory requirements, and lender guidance for business program(s) and apply knowledge in decision making and business requirement documentation, and operational processes.
• Represent the business team and articulate the business value with the Product and Delivery Team.
• Review, test, and provide feedback on new system features or changes to existing features.
• Identify, plan, organize and assist with executing on improvements to Operational programs within the department.
• Act as a resource for the department and business teams.
• Independently analyzes issues and department goals, and can deploy working solutions to address issues or to accomplish department goals.
• Monitor progress of projects.
• Commit to getting the job done.
• Share responsibility of projects with management.
• Train within department for the general and orientation modules and on specific programs.

Program Analyst IV

Operations

• Create/Update/Maintain reports for business needs.
• Reviews, analyzes, and evaluates business systems and user needs.
• Manage multiple conflicting priorities & consistently meet deadlines.
• Capable of communicating and negotiating effectively with all levels of users and management
• Work with other analysts and management to conduct analysis and solve problems regarding routine & chronic problems.
• Interpret and translate business requirements into detailed functional specifications and work plans for other Team members.
• Utilized as a subject matter expert for repeatable process.
• Acquire knowledge in systems and processes.
• create and maintain the documentation for system functionality, processes, and procedures.
• Participate in and facilitate Consumer Loan projects to make improvements within departments.
• Actively participate in projects/initiatives with leadership team
• Support training and advanced analytic workshops as required.
• Learn basics of and participate in CPI projects.
• Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.

Operations Analyst IV

Compliance

• Model the Performance Based Organization (PBO) and Easy to Do Business With (ETDBW) principles to strengthen operational effectiveness through high performance, expertise and conduct.
• Model leadership conduct, performance, initiative, trust and confidentiality standards, represent department and fill in for leadership as necessary.
• Lead and support project execution that align with organizational goals by managing timelines, resources, and deliverables using agile and other proven methodologies.
• Collaborate with leadership to address and resolve operational challenges using advanced analytical tools and practices, including Excel SQL, JIRA and others to ensure optimal performance, data accuracy and integrity.
• Consistently provide reliable updates on project progress, key milestones, performance, and potential risks while proactively communicating project outcomes and impacts to internal and external NDS teams and stakeholders.
• Develop and maintain process maps, procedural guides, and internal documentation for training and operational reference.
• Mentor and develop team members on general and orientation modules, acting as a departmental resource for system and process knowledge.
• Leverage subject matter expertise in processes, operations, student loan regulations, and IT systems to identify and implement process improvements to enhance operational efficiency that meet compliance obligations and align with organizational goals.
• Validate data, monitor for issues, and provide post-implementation support for projects and system changes.
• Monitor and prioritize resources with leadership to efficiently meet backlog priorities.
• Work with, collaborate and coordinate with cross functional teams.

Senior Analyst, Audit & Compliance

Product Manager

• Engage stakeholders to understand needs and prioritize features based on business value
• Communicate effectively with delivery teams and business stakeholders
• Collaborate with users and clients to translate needs into actionable requirements
• Manage and prioritize the product backlog as needed
• Lead the team(s) toward achieving product goals
• Contribute to monitoring product investment, spend, and ROI

Product Owner – NDS IT Delivery, Technical Product Line

Accountant

• Work closely with Accounting Management and assist other team members in the monthly close and reporting processes
• Prepare month-end close and ad hoc journal entries, calculations, analysis, and reporting related to complex GAAP accounting transactions
• Reconcile complex general ledger accounts, extensively research variances, and correct account discrepancies where necessary
• Analyze general ledger accounts to ensure proper accounting treatment and necessary monthly accrual adjustments are applied
• Exercise good judgement and strong professional skills in the preparation of accounting records and reporting consistent with GAAP, standard methodologies, and company policies
• Embrace teamwork while also working independently; serve as resource and subject matter expert to other team members
• Perform various accounts payable functions
• Assist with monthly financial statement preparation, including analysis of financial results and statements of cash flows
• Review financial results in comparison to both historical and expected figures, and in-depth variance analysis
• Assist in the creation and preparation of management reports and run ad hoc calculations and analysis when requested
• Exhibit advanced problem-solving and resolution skills within corporate standards
• Assist with various accounting projects; document, report, and follow through on recommendations from projects
• Interact with various teams on project initiatives and accounting-related items
• Assist with the audited financial statements’ preparation and footnotes and other external periodic reporting
• Assist in the preparation of budgets, forecasts, ALCO reporting, and regulatory reporting
• Participate in financial and operational audits and regulatory exams
• Develop and communicate solutions for continuous process improvements within the job function
• Manage expectations through consistent and timely updates
• Ensure internal control compliance and adherence to all accounting policies and procedures

Accountant III

• Lead strategic initiatives to design, build, and deliver Agentic AI and automation solutions that transform IT delivery
• Optimize efficiency and quality to enable teams to deliver greater value
• Bridge emerging technologies with business outcomes, driving innovation and embedding intelligent automation across the software development lifecycle
• Create a collaborative and transparent environment to deliver business value quickly
• Develop strategic vision and product roadmaps with internal and external stakeholders
• Prioritize needs based on business value and work with stakeholders and development teams to deliver initiatives
• Coordinate timelines, budget, and resources to complete work within program guidelines
• Facilitate collaboration to identify and plan delivery of key initiatives and develop budget and investment needs
• Understand customer opportunities, compliance, regulations, market trends and customer behaviors
• Own prioritization, prepare and communicate product roadmaps
• Maintain product level backlog including milestones, epics, user stories and acceptance criteria
• Act as stakeholder in release planning meetings and provide final signoff that solutions produce desired outcomes
• Monitor delivery progress and understand overall cost of the product to ensure return on investment

AI Product Manager

Financial Planning and Analysis

• Specialize in FACTS Payment Plans, Billing, and Financial Aid Management products to support K-12 private and faith-based schools
• Create resources, lead webinars, develop workshops, blog posts, analytics spreadsheets, reports and checklists related to product best practices
• Work with FACTS customers to evaluate school usage, configuration, and overall implementation of Payment Plans, Billing, and Financial Aid Management products
• Teach existing customers how to manage processes and improve usage, configuration and implementation
• Work directly with the FACTS Payment Plans, Billing, and Financial Aid Management Product Manager to align best practices with the product roadmap
• Collaborate closely with internal teams (Implementation, Product Management, Sales and Account Management)
• Host online and onsite best practice workshops for existing customers and prospects
• Educate and train internal teams on FACTS Payment Plans, Billing, and Financial Aid Management best practices
• Travel nationally up to 50% to deliver onsite workshops and customer engagements

Financial Sales Specialist

Business Analyst

• Conduct detailed business process analysis to identify improvement opportunities
• Collaborate with stakeholders to understand business requirements and challenges
• Document current business processes and propose enhancements using process mapping and workflow analysis
• Evaluate and recommend tools and technologies for process improvement, conducting cost-benefit analyses to justify investments
• Recommend where AI solutions and automation tools can optimize workflows and reduce operational costs, measuring ROI and presenting findings to stakeholders
• Facilitate training sessions for employees on new processes and systems to ensure smooth implementation
• Stay informed about the latest advancements in process improvement methodologies, AI trends, and automation technologies to drive continuous improvement
• Leverage expertise in process improvement methodologies and present findings to stakeholders

Business Process Analyst

Account Manager

• Responds to incoming payer/applicant phone calls and emails, resolving various issues related to their payment accounts and provides follow-up on inquiries
• Makes outbound phone calls and sends emails associated with account research and problem resolution
• Assist payers/applicants in setting up accounts
• Provide pertinent information to educate payers/applicants on their account
• Update demographic and additional information on payer/applicant account
• Contact payers/applicants regarding their accounts, including outbound contact when appropriate
• Independently troubleshoot and provide problem resolution to address payer/applicant issues or needs, displaying ownership on escalated calls
• Model and promote good attendance behaviors within the department
• Meet and/or exceed department standards of quality and quantity as per department policies

Assistant Account Manager

Account Executive

• Responsible for a designated group of FACTS clients utilizing one or more of FACTS' products, AE, SIS, Tuition Management and Financial Needs Assessment.
• Works collaboratively with other departments (e.g., RVP’s, Account Managers) to create client strategy to leverage FACTS best practices and to deliver a level of customer satisfaction that exceeds expectations.
• Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients.
• Ownership of overall client satisfaction by proactively anticipating client needs and maintaining contact with clients to ensure FACTS is meeting their needs.
• Meet face to face with each client at least two times per year at school location.
• Assist in the coordination of sales and product revisions to existing clients.
• Work closely across FACTS Operations and Technical teams to resolve client related problems and issues.
• Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS.
• Actively participate in the evaluation of new product client requests
• Work closely with technical support to understand the breadth and limitations of the client product solutions.
• Leverage relationships to expand FACTS solutions utilized by exiting clients.
• Attend trade shows, conference and other events as needed to support client communication and engagement.
• Gather competitive information to assist in continually evaluating market position
• Facilitate timely communication with FACTS Sales and Account Managers regarding client related issues.
• Work collaboratively with RVP Team, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues.

Customer Relationship Manager, Account Executive

Solutions Engineer

• Develops solutions efficiently and effectively using available software tools
• Collects and analyzes data for import into the SIS using SQL/T-SQL/Access and Excel
• Troubleshoots application support issues using transactions, history, and logs
• Performs data analysis and database adjustments for clients as needed
• Creates and supports baseline and forms-based custom reports using HTML and CSS
• Proactively identifies and resolves potential problems
• Works within a structured repository deployment environment
• Stays up-to-date on SIS platform technologies and shares knowledge
• Performs a wide variety of technical functions for the team

Technical Solutions Engineer

Technical Program Manager

• Lead large-scale, strategic IT programs spanning multiple interrelated projects, owning program vision and roadmap.
• Coordinate cross-functional teams and manage dependencies, timelines, budgets, and program-level deliverables.
• Define program metrics, track progress, mitigate risks, and ensure benefits are realized.
• Provide transparent reporting, stakeholder engagement, and executive communication.
• Oversee execution within enterprise standards and SDLC governance and support project teams' short-term goals.
• May directly oversee workstreams or coordinate with assigned workstream owners and matrixed individuals.

IT Program Manager

Support Engineer

• Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe.
• We are seeking a highly motivated and experienced Customer Experience Technical Support Manager to serve as the primary technical expert and strategic partner for our clients during their platform migration and ongoing support journey.
• This role combines deep technical expertise with exceptional client relationship management, working at the intersection of implementation, product development, and customer success.
• The ideal candidate will be responsible for ensuring exceptional customer service delivery, driving technical support excellence, and continuously improving our support processes while maintaining strong partnerships with our implementation and product teams.

Technical Support Manager, Customer Experience

Security Engineer

• A. Security Development - Technical Understanding 1. Experience in web technologies and frameworks. 2. Understands and demonstrates current job family technical skill expectations 3. Explores and pursues technical skills outside of current job family 4. Actively seeks to remain technically current and increase expertise and abilities 5. Strives to align personal passion and career desires with opportunities and company needs 6. Understands and Exhibits skills to protect data, systems and networks and maintains secure, reliable, redundant systems. • B. Innovation 1. Challenges prevailing assumptions when appropriate 2. Brings forward technology options that provide long-term business value 3. Identifies short-term, tactical technology alternatives that result in immediate business value 4. Strives continually for improvements in delivery of services and solutions 5. Balance the need for experimentation and managed risk with the desire to maintain the existing systems and processes • C. Agility 1. Willing to adapt to changing technology and business landscapes 2. Remains present and engaged while working through ambiguity 3. Considers change as opportunities to be challenged and grow 4. Helps others adapt to changing environments D. Problem Solving 1. Uses analytical ability and creative thinking to break problems down into manageable components 2. Thinks open mindedly and considers all alternatives 3. Identifies well thought out, comprehensive alternatives 4. Takes responsibility for ensuring problems are worked to a complete resolution E. Collaboration 1. Explores concepts, ideas, and alternatives to reach outcomes that gain acceptance and support of all participants 2. Strives to foster an environment of teamwork and unity that allows for constructive conflict, deliberation of ideas and appreciation of diversity 3. Seeks out opinions and thoughts of others without regard for organizational boundaries 4. Strives to be self-aware of personal behaviors that limit collaboration and teamwork 5. Influences, motivates and inspires others through direct and indirect means to accomplish organizational and team objectives and goals F. Communication Skills 1. Adapts style of communication to match audience and information sharing needs 2. Actively pursues bi-directional sharing of ideas and information 3. Speaks and writes effectively with cohesion and clarity 4. Asks for input, listens actively and seeks to ensure all opinions are heard G. Strategic Focus 1. Understands Nelnet’s overall business and technology goals and objectives 2. Strives to view things from a business perspective and a genuine desire to do what's right 3. Strives to consistently deliver the right solutions and services 4. Acts as a trusted adviser while seeking short-term wins and long-term benefits

Cybersecurity Engineer

Administration

• The eLearning Administrator is responsible for the design, configuration, and ongoing management of learning management systems utilized, including FACTS Space Academy and Workday, as well as collaborating with and contributing to broader organizational learning initiatives. This role ensures seamless integration between systems, maintains platform security, and supports both internal and external learning paths. The eLearning Administrator collaborates with stakeholders, trains content creators, and plays a critical role in delivering an exceptional learning experience. Design and maintain learning paths aligned with organizational goals, support the development of certifications and structured curricula, and collaborate with instructional designers and leadership to implement improvements. Manage the course catalog and shared learning resources, support the creation of engaging asynchronous content, and ensure consistency in module structure, assessments, and branding. Train and coach FACTS Trainers on instructional design best practices, provide templates, and maintain consistency across training materials. Collaborate with Marketing to ensure consistent branding and communication across training materials and resources. Manage user accounts, profiles, roles, and permissions at a hierarchical level to prevent unauthorized access and ensure a seamless user experience. Provide daily troubleshooting, technical support, and assistance with login issues, account access, and navigation. Configure system settings and permissions to align with organizational needs and collaborate with IT and LMS administrative teams to ensure system functionality. Analyze LMS data to identify trends and insights, generate reports on training progress, user performance, and system usage. Gather feedback from internal teams and clients to improve training materials, documentation, and processes, and engage in meetings with Operations management to co-develop solutions. Maintain documentation and user guides for LMS processes, co-author and update knowledge base articles, and scale documentation across tenancies. Ensure knowledge transfer across departments by creating an LMS community of practice to share processes and resources with other NBS lines of business using an LMS. Ensure data integrity, monitor system access, enforce security protocols, and support audits and compliance with data protection regulations. Work closely with internal stakeholders to align LMS capabilities with business needs and partner with Product to frame clear business needs for evaluation. Participate in cross-functional projects to enhance the learning ecosystem and ensure a seamless experience for learners, trainers, and administrators. Serve as a liaison with the LMS team to collaboratively support system-wide initiatives and improvements.

eLearning Administrator

Manages and directs one or more project teams to meet project objectives.
Reviews, evaluates, and formulates project plans, schedules, and budgets.
Oversees requirements solicitation and definition for the projects.
Manages staff and budget resources required to meet changing corporate needs.
Identifies and negotiates schedules, milestones, and resources required to meet project objectives.
Leads problem resolution and decision making through facilitation and troubleshooting.
Organizes and guides project operations using industry-accepted methodologies.
Evaluates progress and reports progress in terms of quality and performance metrics common to IT projects.
Works with various departments to coordinate systems testing, installation, training, and support.
Applies Agile methodologies and provides real-time updates on progress.
Builds collaborative teams and maintains positive relationships with internal teams and external customers.