Nelnet

QA Automation Engineer

• Design and deploy AI-powered automation pipelines that support operational workflows.
• Integrate automation solutions within Nelnet's existing AI infrastructure — LLM APIs, orchestration platforms, and workflow tooling.
• Consult with internal teams to eliminate manual, repetitive processes across cybersecurity operations through scalable AI solutions.
• Apply DevSecOps principles throughout the software delivery lifecycle.
• Collaborate with stakeholders to translate business and compliance requirements into well-scoped automation solutions.
• Continuously evaluate emerging AI and automation capabilities for opportunities across cybersecurity team workflows.

CyberSecurity AI Automation Engineer

Product Manager

• Define and communicate product vision.
• Build strategic roadmaps based on business needs and system usage.
• Continuously improve finance processes.
• Maintain and enhance FINs technology landscape.
• Oversee multiple projects, delegate tasks, set priorities, and ensure accountability.
• Track progress and report key metrics.
• Run effective meetings and sprint planning.
• Build trust with finance teams.
• Translate needs into requirements and user stories.
• Drive user enablement and feature adoption, support training and rollouts.
• Represent FINs in governance forums and executive meetings.
• Collaborate with developers, integration teams, and other platform owners.
• Work with global process owners to improve service delivery.

Workday FINS Product Owner

Program Manager

• Own the project tracking infrastructure for a dedicated portfolio, manage intake workflows, track milestones and deliverables, and ensure projects are accurately documented and up to date at all times.
• Serve as the dedicated PM for portfolio initiatives; run project ceremonies, maintain delivery timelines, flag risks and blockers early, and coordinate resolution across teams.
• Manage the project intake process: capture incoming requests, support initial scoping, and ensure new work enters the pipeline in an organized and prioritized manner.
• Build and maintain stakeholder communication rhythms: status reports, project updates, and executive summaries, proactively keeping key stakeholders informed.
• Coordinate cross-team dependencies between key stakeholders across IT and the business lines anticipating and preventing handoff blockers and friction.
• Track and document project activity within assigned cadences to maintain portfolio-level visibility.
• Support training sessions by capturing outputs, action items, and follow-through commitments to ensure movement into and through the delivery pipeline.
• Maintain project documentation and institutional knowledge including decision logs, retrospectives, and delivery artifacts.
• Identify patterns across projects and recommend operational adjustments to support continuous improvement efforts across the team’s delivery processes.

AI Program Manager

Artificial Intelligence

• Drive strategic clarity across the AI portfolio, understanding which programs are being deployed, why they matter, how initiatives connect, and where the program needs to go next.
• Serve as a credible voice for the AI strategy; represent the team’s work with clarity and conviction to stakeholders at all levels.
• Identify and solution capacity constraints, blockers, and prioritization conflicts before they escalate.
• Lead program management for AI enablement and education programs, including cohort scheduling, curriculum coordination, capstone facilitation, and participant experience.
• Engage and partner with senior leadership, key stakeholders, and curriculum designers to continuously evolve learning programs; contribute strategic perspective on shifts in capability needs to drive the future of the programs.
• Track and analyze program outcomes, engagement, and post-program skill development to inform the strategic direction and investment for the program.
• Develop tooling and governance adoption strategies, coordinate training, and build change management approaches to back the rollout of AI tools and platforms that drive the business forward.
• Develop and maintain enablement resources: frameworks, guides, and onboarding content that scale the team’s thinking across the organization.
• Collaborate and influence internal and external stakeholders and brand partners to keep programs aligned to the business; anticipate where friction will emerge and get ahead of it.
• Prepare briefings, decision memos, and executive updates; distill complex, fast-moving work into clear narratives that drive decisions.

Senior Manager, AI Strategy

Account Manager

• Provide consultative support during the sales process by assessing client needs and demonstrating how FACTS’ Grant & Aid (G&A) system meets those requirements.
• Lead all aspects of implementation for the G&A solution tailored to Scholarship Granting Organizations (SGOs) and related groups.
• Build and nurture strong relationships with client contacts through proactive outreach (e.g., organizational setup, hierarchy management, application configuration, formula reviews, and comprehensive training delivery), participation in annual client retrospectives to collect feedback, and by delivering exceptional customer service daily (e.g., phone, chat, email, etc.).
• Guide clients in the use of value-added services such as awarding processes and specialized reporting.
• Manage awarding functions, supplemental document review, process documentation, training seminars, and the creation of specialized reports as required.
• Stay informed on evolving tax laws and state tax credit programs, aiding internal and external communications and training development.
• Define, document, and maintain internal procedures and best practices for servicing SGOs and similar clients.
• Serve as a G&A subject matter expert, providing insights and guidance to internal teams.
• Foster effective communication across various departments (e.g., Sales, Product, IT Development, Operations, etc.), which includes collaborating on the verification process to ensure quality metrics and compliance standards are met and with Product and User Experience to review system updates and provide feedback on client impact and improvement opportunities.
• Manage escalated client issues by developing and executing resolution plans, including root cause analysis and preventive strategies.
• Represent the FACTS Operations Team and act as a decision-maker in leadership’s absence during meetings.
• Manage and resolve functionality tickets through ADO, ensuring timely follow-up and completion.
• Support the Training Team with refresher sessions and group training initiatives.

Senior Account Manager – G&A/SGO

Support Engineer

• Act as the first line of support for the majority of our client inquiries via phone or email
• Diagnose, troubleshoot, track, and prioritize non-complex issues related to software, hardware, or services
• Develop and maintain strong relationships within assigned client segment to ensure maximum satisfaction and retention levels
• Log and track all customer interactions in the ticketing and/or CRM system ensuring accurate documentation of issues and resolutions occurs
• Collaborate with internal stakeholders to resolve solutions timely

Client Support Analyst

Backend Engineer

• Participate in solution design to satisfy a wide range of business needs
• Analysis and translation of business requirements into technical requirements for development
• Adhere to Best Practices and Standards in the areas of technology and security
• Provide post implementation support including monitoring application performance and debugging existing code
• Keep abreast of advancements and changes in technology and develop an understanding of how new technologies can be leveraged to provide business solutions

Junior/Mid-Level IT Software Engineer – .NET/Web

Analyst

• Provides functional/technical requirements elicitation, analysis, solution design, and testing support.
• Translates business objectives into actionable functional/technical requirements.
• Partners with the Product Owner to ensure the Development Team’s comprehension of the business needs and the solutions being developed fully support the business objectives, functional requirements, and user interface requirements.
• Develops an overall understanding of the business.
• Resolves impediments related to software requirements.
• Participates in design reviews and team reviews to assess test cases, documentation, and other specifications around the project.
• Leads collaborations across teams.
• Determines and recommends steps for implementing/integrating new software and procedures.
• Identifies issues/gaps in designs or implementations and recommends solutions.
• Identifies and communicates risks to the Product Owner.
• Troubleshoots applications and recommends technical resolutions for research tickets or impediments.
• Provides post-implementation support.
• Assists with user training and related artifacts.
• Monitors DevOps processes, captures metrics, and provides insight and ideas on improving efficiency.
• Ability to test software to verify requirements.

Software Analyst II

Business Analyst

• Serve in a rotating 24/7 on-call schedule as the primary Major Incident Manager
• Lead major incident response calls and coordinate cross-functional teams to restore service quickly
• Deliver concurrent executive-level communications and stakeholder updates during active incidents and post-event reviews
• Monitor and manage the change queue to ensure changes are properly reviewed, scheduled, and communicated
• Partner with business and technical teams to resolve change conflicts and reduce operational risk
• Coordinate post-incident Root Cause Analysis (RCA) reviews, lessons learned, and corrective action tracking
• Support Problem Management by providing visibility into open issues and recurring trends
• Assist with Business Continuity planning activities, including tabletop exercises
• Develop and maintain ITSM process documentation, templates, and reporting
• Identify and implement automation and AI-driven improvements to enhance incident response, site reliability, governance, reporting, analysis, and overall operational efficiency and maturity

IT Service Management Analyst – On-Call Rotation Required

Full-stack Engineer

• Lead the design of scalable, secure, and cost-optimized cloud-native applications.
• Define and implement software patterns for microservices, APIs, containers, and serverless.
• Ensure solutions are designed for performance, resilience, and business continuity.
• Work with internal stakeholders and external clients to gather requirements, present design options, and propose best-fit solutions.
• Translate complex technical concepts into business-relevant recommendations.
• Act as a trusted advisor on cloud adoption, modernization, and emerging technologies.
• Provide direction and leadership to engineering teams on cloud development and architecture.
• Mentor developers and junior architects in modern software engineering and AI/ML integration.
• Champion best practices in DevOps, CI/CD, and agile delivery.
• Stay at the forefront of advancements in cloud platforms, AI/ML, and software engineering frameworks.
• Evaluate and pilot new tools, frameworks, and services for enterprise adoption.
• Lead proofs-of-concept to validate emerging technologies for scalability, security, and business value.
• Ensure solutions meet enterprise security, compliance, and governance standards.
• Apply Infrastructure as Code (IaC), automation, and DevSecOps practices.
• Partner with security and operations teams to deliver compliant, resilient, and reliable solutions.

Cloud Software Architect

Sales

• Exceed established annual performance goals consistent with corporate objectives as identified by management
• Manage the entire sales process from prospecting to close, using a consultative sales process
• Develop a sales plan for the assigned territory
• Develop and maintain school relationships with key Financial Aid officers and other decision makers
• Call on schools, coordinate RFP/RFI processes, attend industry conferences, and represent Nelnet Bank in the higher education market
• Maintain ongoing contact with schools to communicate Nelnet Bank product features/benefits, track daily activities to record efforts
• Provide competitive research and information for private student loan market and other industry related topics, communicating relevant trends and insights to management
• Communicate with Product team and Operations teams any concerns, suggestions, or enhancements

Regional Director, Private Student Loan Sales

Marketing

• Increase awareness of FACTS Education Services programs by supporting execution of customer engagement strategies, including webinars, conference marketing, school outreach campaigns, and federal funding awareness initiatives.
• Partner with Sales, Regional Vice Presidents, Education Services leaders, Product Marketing, and other internal stakeholders to coordinate marketing efforts that support school outreach and pipeline growth.
• Assist in developing and maintaining campaign briefs for Education Services initiatives, ensuring clear objectives, messaging alignment, and defined deliverables.
• Support planning and logistics for conferences and events including preparation of marketing materials and coordination with internal teams.
• Collaborate with Content Marketing and Creative teams to develop marketing materials such as one-pagers, sales presentations, landing pages, email campaigns, and promotional assets that clearly communicate program value.
• Review creative deliverables prior to stakeholder approval to ensure factual alignment with program offerings and brand consistency.
• Support updates to website content, sales materials, and digital assets to reflect current Education Services offerings and positioning.
• Assist with production of email, social, and digital campaign elements supporting professional development, instructional services, and coaching programs.
• Work cross-functionally with Sales and Sales Operations to identify opportunities for customer-focused campaigns tied to seasonal needs such as Title consultation cycles, back-to-school planning, and mid-year intervention support.
• Support campaign performance tracking by compiling results, assisting with post-campaign reporting, and participating in debrief discussions with stakeholders.
• Assist in preparing event and webinar follow-up materials, surveys, and summary reports to inform future marketing efforts.
• Conduct secondary research on K–12 education trends, federal funding updates (Title I–IV), and professional learning best practices to support messaging and positioning efforts.
• Maintain awareness of emerging trends in education marketing, school leadership development, and professional learning to help inform campaign opportunities.
• Leverage marketing technology platforms appropriately to ensure efficient execution, accurate tracking, and consistent communication across campaigns.

Marketing Specialist II – Education Services

DevOps Engineer

• Support the development and optimization of core platform infrastructure, including cloud resources, networking components, and storage solutions.
• Contribute to automating routine tasks using scripting languages to enhance system administration efficiency and reliability.
• Assist in monitoring platform performance, diagnosing issues, and troubleshooting incidents to ensure high availability and reliability.
• Aid in implementing security best practices for cloud infrastructure, including patch management, access controls, and vulnerability assessments.
• Maintain accurate and detailed documentation on configurations, processes, and troubleshooting steps to support platform management.
• Join in on projects with engineers and architects to gain insight into real-world DevOps practices, application deployments, scaling, and day-to-day maintenance.
• Engage in problem-solving and root-cause analysis, contributing to the continuous improvement of platform reliability and performance.

Intern DevSecOps Platform Engineer

AI Engineer

• Collaborate with technology experts
• Develop a state of the art financial business platform
• Build a scalable solution using Amazon Web Services
• Develop skills coding, testing, and evaluating technical tradeoffs