Nelnet

General

• Collect severely delinquent student loans in order to protect Nelnet assets
• Initiate manual outbound collection attempts
• Initiate a small percentage of incoming calls
• Perform skip-tracing activities to locate borrowers
• Contact borrowers via telephone, mail, and email to establish payment arrangements
• Update demographic and additional information on borrower accounts

Recovery Specialist

Security Engineer

• Monitoring and strengthening the security posture of our AI/ML systems, APIs, and model-serving environments.
• Building detection and monitoring capabilities to identify risks such as model misuse, prompt injection, data poisoning, and unauthorized model access.
• Partnering with development, operations, and security teams to secure AI environments across their full lifecycle.
• Automating security monitoring and remediation workflows for AI systems.
• Evaluating and implementing AI security tools and model governance solutions.
• Contributing to the development of AI-specific risk frameworks, controls, and policies.
• Staying current on the evolving AI risk landscape and supporting security assessments and testing of LLMs and AI services.

CyberSecurity AI Engineer

Director

• Shape and execute strategic initiatives focused on transforming client engagement
• Drive the next generation of AI-enabled, user-centric solutions
• Build and nurture relationships with SGOs, K-12 private school systems
• Set and manage annual revenue targets
• Break down strategic goals into measurable milestones
• Implement personalized, proactive support models
• Deliver compelling messaging to clients and internal teams
• Monitor industry trends, client feedback, and performance metrics

Managing Director, Product

Risk

• Ensure NDS SDLC stages include the AI-specific gates, artifact requirements, and approval checkpoints
• Maintain the NDS AI-extended SDLC (AISDLC)
• Ensure all NDS AI development and deployment initiatives complete the AI Registry & Impact Assessment process
• Verify AI-specific requirements are met at defined SDLC checkpoints
• Verify NDS associates are using approved AI tools at correct data classification levels
• Build and maintain the NDS AI compliance evidence package
• Monitor and maintain the health of NDS Jira and Confluence environments
• Document, measure, and improve system and software lifecycles

IT Program Administrator – Governance

Business Analyst

• Collaborate with business leadership, stakeholders, and users to define and document requirements, objectives, and success metrics.
• Analyze current processes, identify improvement opportunities, and translate business needs into actionable solutions and specifications.
• Ensure solutions and documentation meet business needs, including supporting user stories, use cases, and system updates.
• Partner with business leadership and teams to refine backlog, prioritize work, and support story creation.
• Facilitate clear communication, consensus-building, and alignment among stakeholders, clients, and technical staff.
• Foster trust and act as a liaison to ensure shared delivery goals across teams.
• Develop a deep understanding of system functionality and business rules to support both project work and operational activities.
• Resolve support issues, drive process and product improvements, and leverage tools and technology to enhance analysis and delivery efficiency.

IT Business Analyst

• Define and drive strategic plans that balance technology investment with business goals, translating enterprise vision into actionable roadmaps
• Prioritize the IT delivery portfolio, aligning initiatives with business strategy and converting technical capability into business value
• Apply systems thinking to anticipate the long-term impact of strategic decisions, and champion emerging technology—sponsoring POCs that move modern capabilities into production
• Own delivery budgets and technology spend, driving accurate forecasting, variance management, and cost-efficient resourcing
• Align technical investments to prioritized initiatives, balancing delivery capacity against business value and ROI
• Develop leaders and teams through clear goal-setting, regular feedback, and active career coaching
• Build workforce plans that anticipate future capability needs, and attract, hire, and retain top talent while building succession depth
• Hold delivery teams accountable to OKRs, guiding managers to adjust plans proactively as priorities shift
• Build and sustain relationships across business, vendor, and internal networks, representing IT's strategic value to diverse audiences
• Align to governance frameworks for compliance, risk, and architectural consistency, driving standardization across domains

Director of Technology Delivery

Representative

• Review and process on customer accounts regarding their student loans
• Responsible for researching information related to these activities

Enrollment Process Representative II

Technical Writer

• Create, update, and revise required system documentation, user guides, and other necessary documentation for internal and external audiences
• Research system features and functions by interviewing subject matter experts, reviewing AI-generated drafts, and working with early versions of software and data
• Provide clear and concise verbal and written communication tailored to the appropriate audience — technical and non-technical
• Work with stakeholders, Product Owners, and other writers to evolve the documentation backlog around the goals and objectives of the documentation strategy, including AI-assisted content workflows and content lifecycle management
• Possess and continually build business acumen including the operational areas and technical systems Nelnet currently uses
• Analyze and identify audience needs and meet or exceed those needs through user-targeted documentation
• Maintain and evolve AI-assisted documentation workflows — including prompt templates, review standards, and content structure — so that documentation is usable by both human readers and AI systems that consume it downstream
• Own the development, execution, and maintenance of a consistent Knowledge Management process for IT Delivery

• Ensure NDS SDLC stages include the AI-specific gates, artifact requirements, and approval checkpoints required by the Nelnet AI Governance Policy
• Maintain the NDS AI-extended SDLC (AISDLC)
• Ensure all NDS AI development and deployment initiatives complete the AI Registry & Impact Assessment process
• Verify AI-specific requirements are met at defined SDLC checkpoints
• Verify NDS associates are using approved AI tools at correct data classification levels
• Build and maintain the NDS AI compliance evidence package
• Monitor and maintain the health of NDS Jira and Confluence environments; diagnose and resolve platform-level issues
• Partner closely with development teams and leadership to support active products and ensure adherence to standards
• Document, measure, and improve system and software lifecycles to meet business objectives across NDS IT programs
• Interpret contractual and regulatory documentation to identify gaps in lifecycles, policies, and procedures
• Document processes and procedures in an organized, user-friendly format
• Provide clear and concise verbal and written communication tailored to the appropriate audience
• Research, assess, and train others on non-development tools used across the segment
• Perform value stream mapping for processes owned within NDS IT to streamline workflows and eliminate waste

Administration

• Administer NDS's Atlassian Cloud platform (Jira, Confluence) at a system health and governance level.
• Write and maintain scripts (Python and/or Groovy/ScriptRunner) and advanced Jira Automation rules to support platform workflows.
• Evaluate and develop cloud-native automation solutions (Jira Automation, Forge, REST API integrations) as legacy ScriptRunner capabilities are assessed and transitioned.
• Partner closely with development teams and leadership to support active products and ensure adherence to standards.
• Perform value stream mapping for processes owned within NDS IT, with a focus on streamlining Atlassian-supported workflows and eliminating waste.
• Mentor other Atlassian administrators toward cloud platform competency, and build knowledge transfer materials to reduce single-person dependencies.
• Support and facilitate change management activities associated with process, tool, and governance changes across NDS IT.
• Ensure users have access to the training they need on Program Office tools — facilitating and coordinating training resources, not necessarily delivering it directly.
• Document, measure, and improve system and software lifecycles to meet business objectives across NDS IT programs.
• Interpret contractual and regulatory documentation (CMMI, NIST, FSA Contract, RFPs) to identify gaps in lifecycles, policies, and procedures, and work with stakeholders to close those gaps.
• Document processes and procedures in an organized, user-friendly format.

IT Program Administrator – Cloud, Atlassian Administrator

Account Manager

• Answer high volume of phone calls or chats from all regions of the country
• Trouble-shoot problems and offer solutions
• Provide excellent customer service via telephone, email correspondence, and chat
• Build and maintain relationships with institution contacts
• Provide direction and guidance to new and existing institution contacts regarding NBS products and services
• Establish communication with sales team and other internal contacts
• Encourage increased use of various NBS products and provide training when applicable
• Report daily activities to team leader
• Participate in special projects or committees and other related duties

Account Manager – K-12 Student Information System

Account Executive

• Retain current higher education accounts designated in territory
• Grow existing client base, while identifying upsell and cross sell opportunities
• Work collaboratively with sales leadership to assist with the generation of new business opportunities with current and prospective clients
• Build positive line of communication to maintain and enhance relationships with clients
• Ownership of overall client satisfaction by proactively anticipating client needs and maintaining monthly contact with clients
• Meet on campus at least one time per year to deliver an annual account review
• Assist in the coordination of sales and product revisions to existing clients
• Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions
• Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues
• Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction
• Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce
• Actively participate in the evaluation of new product client requests
• Attend trade shows, conference and other events as needed to support client communication and engagement
• Gather competitive information to assist in continually evaluating market position
• Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering
• Consult with Finance in relation to contract issues, pricing, billing, reconciliation issues and bank information

Higher Education Account Executive

IT Support

• As a Full-Stack Developer at Nelnet, you will build the next generation platform in the lending industry.
• You’ll work closely with Product Owners, Technical Leadership and other team members to better understand their needs in order to create new products that will impact the lives of millions of customers.
• You will participate in the development of cloud native products using microservices architecture and other leading-edge technologies and practices.
• Architecting solutions and execution through hands-on development, quality assurance, and prototyping.
• Delivering code in an Agile framework using test-driven development methodologies.
• Participating in development life cycle activities like design, coding, testing, code review, production, release and production support.
• Partnering closely with product to craft great product experiences.
• Participating and promoting architectural initiatives, balancing long-term velocity with short-term customer needs.

IT Software Engineer

Sales

• Develop and implement sales and marketing communications plans
• Develop and maintain sales and marketing calendars for open opportunities in territory
• Prepare lead generation activities, retention initiatives, and customer acquisition strategies at conferences and events
• Develop and cultivate school and lender relationships for retention and sales activities
• Educate, implement and train current and new customers on products and services
• Assist in measuring and reporting on key metrics to evaluate performance

Senior Marketing Associate – Campus Sales

Product Manager

• Engage stakeholders to understand needs and prioritize features based on business value.
• Communicate effectively with delivery teams and business stakeholders at the appropriate level of detail to ensure shared understanding of requirements, progress and value.
• Collaborate with users and clients to translate needs into actionable requirements.
• Negotiate priorities and facilitate alignment across teams.
• Report status and escalate risks to the Product Manager.
• Partner with the Product Manager to maintain a cohesive product vision.
• Support roadmap development and ensure alignment with strategic goals.
• Manage and prioritize the product backlog as needed.
• Ensure backlog visibility and clarity for teams and stakeholders.
• Oversee product development stages and track progress using relevant metrics.
• Participate or lead agile ceremonies when relevant to product initiatives.
• Lead the team(s) toward achieving product goals.
• Contribute to monitoring product investment, spend, and ROI.

Recovery Specialist

CyberSecurity AI Engineer

Managing Director, Product

IT Program Administrator – Governance

IT Business Analyst

Director of Technology Delivery

Enrollment Process Representative II

Technical Writer

IT Program Administrator – Governance

IT Program Administrator – Cloud, Atlassian Administrator

Account Manager – K-12 Student Information System

Higher Education Account Executive

IT Software Engineer

Senior Marketing Associate – Campus Sales

Product Owner – Consumer