Nelnet

Artificial Intelligence

• Track, model, and optimize token costs across Enterprise AI platforms.
• Own prompt efficiency patterns, caching strategies, and model-tier selection guidance.
• Define and document token optimization best practices.
• Partner with the AI enablement team to translate findings into org-wide guidance.
• Build and maintain dashboards that surface usage trends, cost anomalies, and efficiency metrics for IT leadership.
• Identify waste, propose tier or model changes, and quantify savings.

AI FinOps Engineer

Customer Success Manager

• Lead the end‑to‑end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
• Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
• Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
• Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
• Facilitate executive‑level business reviews that communicate progress, insights, and value delivered.
• Serve as the primary strategic point of contact for clients, building trusted and long‑term relationships.
• Coordinate cross‑functional delivery with internal teams to ensure timely, high‑quality execution of client engagements.
• Drive platform adoption through proactive outreach, training coordination, and usage reviews.
• Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

Account Executive

• Lead a team of Account Executive professionals to achieve high levels of sales and service performance
• Manage team to high quality, high value and high quantity activity metrics
• Coach and mentor direct reports sharing best practices leveraging experience and successes
• Act as a role model supporting AEs with client engagement and interactions
• Support large cross-sell opportunities and key account retention with direct reports, including virtual and in-person attendance
• Provide guidance on Account Planning efforts with assigned team
• Assist with onboarding, training, and orientation of new AEs
• Conduct regular Sales Team calls to exchange ideas, successes, challenges and relevant topics to support team growth
• Retain and grow current higher education accounts designated in territory by reviewing client contracts, maintaining contract end dates, championing utilization, and proactively engaging clients to extend/review the term and product offering
• Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients
• Conduct a structured meeting on campus (or virtual if required) for each client institution at least one time per year to deliver an annual account review communicating Nelnet’s value and long-range planning objectives
• Develop intimate understanding of client needs at all levels of the institution, and articulate the practical application of Nelnet Campus Commerce solutions on each campus through client interaction
• Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment
• Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment
• Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.)
• Generate, complete and track project and change request forms, documenting these activities in the CRM
• Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients
• Attend trade shows, conference and other events as needed to support client communication and engagement
• Gather competitive information to assist in continually evaluating market position
• Work collaboratively with the full sales team and other lines of business to develop a strategic customer service plan and to resolve any customer issues
• Willing to travel roughly 50%

Manager – Account Executives, West

Business Development Rep

• Close deals in a highly competitive, consultative selling environment.
• Up-sell to existing customers through education and providing additional product knowledge of software and services or new products and services.
• Cold call and generate qualified sales leads.
• Create proposals for targeted prospects or existing customers.
• Provide expertise and advice to potential prospects and current customers regarding product and service offerings.
• Use Salesforce CRM to maintain records of contacts, accounts, leads, opportunities, updating, and report generation.
• Forecast and prepare sales plans to achieve sales goals.

Business Development Representative – Western/Midwestern United States

Account Manager

• Own CampusGuard’s partner ecosystem end-to-end
• Define the partner strategy and operating model
• Build and manage a prioritized partner portfolio
• Design and implement partner program mechanics
• Partner with Sales to identify partner-generated opportunities
• Support Sales through partner account mapping
• Plan and execute partner-related campaigns
• Manage partner-sourced motions and reporting
• Lead partnership business planning and negotiation
• Develop joint business plans with priority partners
• Build a partner performance system and executive reporting

AVP, Alliances & Partnerships

Full-stack Engineer

• develop backend services in C#/.NET
• work with SQL and NoSQL datastores
• collaborate on service-oriented architectures
• engage in monitoring application performance
• provide post implementation support
• develop understanding of new technologies for business solutions

IT Software Engineer

• Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients
• Ownership of overall client satisfaction by proactively anticipating client needs and maintaining contact with clients to ensure FACTS is meeting their needs
• Meet face to face with each client at least two times per year at school location
• Assist in the coordination of sales and product revisions to existing clients
• Work closely across FACTS Operations and technical teams to resolve client related problems and issues
• Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS
• Actively participate in the evaluation of new product client requests
• Work closely with technical support to understand the breadth and limitations of the client product solutions
• Leverage relationships to expand FACTS solutions utilized by exiting clients
• Attend trade shows, conference and other events as needed to support client communication and engagement
• Gather competitive information to assist in continually evaluating market position
• Facilitate timely communication with FACTS Sales and Account Managers regarding client related issues
• Work collaboratively with RVP Team, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues

Account Executive – FACTS

Operations

• Assess operational workflows and processes using data analysis, process mapping, stakeholder interviews, and observation to identify inefficiencies, service gaps, and root causes.
• Develop and prioritize improvement initiatives with clear recommendations, success metrics, and projected impact on efficiency, quality, and service delivery.
• Present insights and recommendations to leadership in a concise, actionable manner to support informed decision-making.
• Identify and address customer experience challenges (e.g., onboarding friction, service delays, accuracy issues) and drive solutions that enhance satisfaction and retention.
• Design and implement scalable operational solutions that increase capacity and efficiency without proportional increases in manual effort or headcount.
• Partner with technical teams to deliver automation and system enhancements, including AI-enabled workflows, ensuring solutions are practical, scalable, and aligned with operational needs.
• Evaluate emerging technologies and tools and recommend solutions that deliver measurable business value and support long-term operational effectiveness.
• Collaborate cross functionally with Operations, Engineering, IT, Product, and other stakeholders to ensure operational solutions are compatible with system architecture, data standards, and technical constraints.
• Support strategic integration initiatives by contributing to business cases, evaluating cost and impact, and assisting with planning, prioritization, and execution.
• Establish and maintain operational standards and documentation, including playbooks, best practices, and progress reporting, to ensure consistency, sustainability, and leadership visibility of outcomes.

Manager III – Strategic Operations

• Grow Nelnet Government Services in SLED market
• Create a qualified pipeline and close services-led engagements
• Sell consultatively to senior stakeholders across various sectors
• Build relationships and develop target-buyer maps
• Create, qualify, and advance opportunities for engagements
• Lead end-to-end sales cycle from meeting through contracting
• Collaborate with internal teams for solution delivery and execution
• Represent Nelnet at SLED conferences and industry events

Enterprise Account Executive – SLED

• Partner strategy & portfolio ownership
• Define the partner strategy and operating model (which partners, which motions, where to focus) aligned to CampusGuard’s growth and profitability objectives.
• Build and manage a prioritized partner portfolio across consulting, tech vendors, channel/resellers, marketplaces, and associations; recruit, tier, develop, and exit partners as needed.
• Build a scalable partner program
• Design and implement partner program mechanics: segmentation/tiering, onboarding, enablement, partner-facing assets, internal playbooks, and an execution cadence (e.g., pipeline reviews, joint plans, QBRs, etc.).
• Establish clear rules of engagement for attribution, deal governance, and handoffs (partner-sourced vs partner-influenced vs resell/marketplace), and drive internal adherence.
• Operationalize with Sales, Marketing, and Delivery
• Partner with Sales to identify partner-generated, partner-influenced, and partner-enabled opportunities; ensure qualified opportunities are routed to the appropriate sales owners for follow-up.
• Support Sales through partner account mapping, joint pipeline creation, opportunity qualification, sales playbooks, talk tracks, pricing/packaging guidance, and deal support.
• Partner with Marketing to plan and execute partner-related campaigns, webinars, events, thought leadership, sponsorships, marketplace promotions, and lead-generation activities.
• Activate co-sell and sell-with motions with partner sales teams, including joint account planning, pipeline reviews, opportunity mapping, and field enablement.
• Manage partner-sourced and partner-influenced motions, including lead intake, routing, attribution, follow-up expectations, reporting, and continuous improvement.
• Manage marketplace distribution and resell motions, including listings, packaging, pricing guardrails, partner economics, enablement, renewals, and expansion.
• Establish services co-delivery and subcontractor standards, including delivery handoffs, quality assurance, scope control, margin management, escalation paths, and customer experience expectations.
• Commercials, contracting, and governance
• Lead partnership business planning and negotiation (rev share, referral fees, reseller terms, delivery subcontract terms) in collaboration with Finance/Legal, including compliance/security requirements where applicable.
• Influence internal commercial policies and processes to support successful indirect motions (e.g., discounting/approvals, packaging, attribution, delivery handoff).
• Manage the partnerships budget (e.g., sponsorships, marketplace fees, MDF, enablement investments, etc.) and track ROI.
• Partner relationship management
• Serve as the primary business owner for strategic partner relationships and maintain regular communication with partner stakeholders.
• Develop and manage joint business plans with priority partners, including shared goals, target accounts, planned campaigns, enablement needs, pipeline expectations, and success metrics.
• Coordinate executive alignment with key partners, including leadership touchpoints, QBRs, issue resolution, renewal/expansion discussions, and strategic roadmap conversations.
• Monitor partner health and engagement, including responsiveness, activity levels, pipeline contribution, delivery performance, customer feedback, and continued strategic fit.
• Measurement & executive visibility
• Build a partner performance system and executive reporting: partner-sourced pipeline, partner-influenced bookings, conversion rates, velocity, marketplace revenue, margin impact, and time-to-first-value by partner/motion.
• Represent CampusGuard externally with partners and at industry events to elevate ecosystem visibility and accelerate strategic relationships.

General Counsel

• Enhance the compliance and consumer protection environment through the accurate interpretation and timely implementation of complex federal and state statutes, regulations, and industry policies applicable to Nelnet’s various areas of business.
• Collaborate with the Chief Compliance Officer, Director, Compliance Manager, and team members to maximize efficiencies and foster an environment of exceptional consumer protection.
• Develop creative solutions which allow Nelnet to comply with applicable laws while also achieving its strategic objectives and competitive advantages.
• Remain current with all legal, regulatory, and policy issues pertaining to the various lines of business within Nelnet.
• Review and approve marketing materials and other publicly-distributed documents to ensure compliance with applicable laws.
• Interpret applicable laws and recommend creative solutions for Nelnet business lines to implement compliant applications of these laws.
• Manage timely implementation of regulatory guidance; report the implementation status to Nelnet’s management.
• Provide internal support on compliance, consumer protection, and other related issues as needed.
• Participate within project teams for purposes of aiding in the development of compliance procedures, forms, system specifications, and corporate policies.
• Coordinate with Legal Services and Government Relations to develop compliance positions which mitigate risk to Nelnet.
• Develop and foster relationships with applicable government and industry personnel.
• Communicate Nelnet’s compliance positions to government agencies and other regulatory authorities.
• Represent Nelnet in various industry associations on matters related to compliance development and standardized industry processes and forms.

Junior Regulatory and Compliance Counsel

Engineer

• Is a self-starter and can consistently produce outstanding results with minimal supervision.
• Monitors and works with logs in SIEM tools and other log aggregators such as Google Observability.
• Builds and maintains Cloud infrastructure on platforms such as AWS, Azure, and Google Cloud.
• Verifies if threat findings are actual threats or false positives.
• Participates in department-wide change control and IT governance processes, on behalf of the Nelnet Cyber Security Group (CSG).

Detection Engineer

Project Manager

• Define and clarify project scope, requirements, and objectives; initiate and manage implementation projects
• Facilitate project meetings with clear agendas and actionable outcomes; escalate issues as needed
• Drive project timelines to meet milestones and deliverables within agreed-upon schedules
• Document communications, action plans, processes, issues, and resolutions thoroughly
• Conduct interactive workshops to demonstrate system functionality and best practices
• Configure platform settings based on client requirements; perform functional and integration testing
• Troubleshoot technical issues and coordinate with internal data integration teams
• Deliver online and in-person training for client staff; prepare user guides and training materials
• Develop workflows, processes, and procedures for new products or services
• Collaborate with internal teams to resolve issues and optimize implementations; advocate for customer priorities

Implementation Project Manager

Product Manager

• Engage stakeholders to understand needs and prioritize features based on business value
• Communicate effectively with delivery teams and business stakeholders at the appropriate level of detail
• Collaborate with users and clients to translate needs into actionable requirements
• Manage and prioritize the product backlog as needed
• Take ownership of learning the product line to ensure alignment with user needs

IT Delivery Product Owner

Customer Support

• Provide responsive, high-quality customer support for assigned Next Gen Web Solutions products
• Perform software-related issue research, troubleshooting, and timely follow-up
• Work with clients to help them adopt new features and functionality
• Identify client pain points and communicate insights to the Product Manager
• Provide ongoing client training on product features and workflows
• Clearly and effectively instruct non-technical customers with diverse backgrounds in the use of complex software
• Develop familiarity with each client’s specific use case to tailor training accordingly
• Provide support to Sales and Product Management
• Relay client feedback and patterns to the product team to inform roadmap decisions
• Partner with colleagues to continuously improve support processes and documentation

AI FinOps Engineer

Customer Success Manager

Manager – Account Executives, West

Business Development Representative – Western/Midwestern United States

AVP, Alliances & Partnerships

IT Software Engineer

Account Executive – FACTS

Manager III – Strategic Operations

Enterprise Account Executive – SLED

AVP, Alliances & Partnerships

Junior Regulatory and Compliance Counsel

Detection Engineer

Implementation Project Manager

IT Delivery Product Owner

Customer Support Representative