Nelnet

DevOps Engineer

• Support the development and optimization of core platform infrastructure, including cloud resources, networking components, and storage solutions.
• Contribute to automating routine tasks using scripting languages to enhance system administration efficiency and reliability.
• Assist in monitoring platform performance, diagnosing issues, and troubleshooting incidents to ensure high availability and reliability.
• Aid in implementing security best practices for cloud infrastructure, including patch management, access controls, and vulnerability assessments.
• Maintain accurate and detailed documentation on configurations, processes, and troubleshooting steps to support platform management.
• Join in on projects with engineers and architects to gain insight into real-world DevOps practices, application deployments, scaling, and day-to-day maintenance.
• Engage in problem-solving and root-cause analysis, contributing to the continuous improvement of platform reliability and performance.

Intern DevSecOps Platform Engineer

AI Engineer

• Collaborate with technology experts
• Develop a state of the art financial business platform
• Build a scalable solution using Amazon Web Services
• Develop skills coding, testing, and evaluating technical tradeoffs

AI Developer Intern

Full-stack Engineer

• Researches, designs, implements and manages software applications based on user requirements
• Writes, tests and implements efficient code
• Maintains and develops existing applications by analyzing and identifying areas for modification
• Works within an Agile environment, responds to change quickly, including re-focusing development efforts and adapting to evolving requirements
• Is positive and solution-oriented with team members and stakeholders
• Continues to update technical knowledge and skills

Software Engineer II

Product Marketing

• Define and test Ideal Customer Profiles (ICP), buyer personas, and priority use cases during prototype development
• Participate in prototype feedback sessions to assess problem urgency, willingness to engage, and buying context
• Identify early design partners and pilot candidates for new ventures
• Conduct pricing and packaging experiments, including willingness-to-pay conversations and early offer structures
• Validate revenue model assumptions and surface commercial friction before scale investment
• Support pilots with early sales conversations, design partner agreements, and letters of intent or paid pilots
• Observe actual buyer behavior and ensure pilots have real customers actively using the product
• Synthesize GTM learnings into go/pivot/kill inputs for venture decisions and prepare standardized GTM inputs for business unit handoff
• Document commercial insights and surface risks before scale investment

Go-To-Market Manager

Attorney

• Lead initiatives to modernize and standardize client and vendor contract templates across business segments.
• Collaborate with cross-functional stakeholders (e.g., Procurement, Compliance, IT, and Business Units) to align contract terms with enterprise risk posture and operational needs.
• Support post-M&A integration efforts by harmonizing contract templates, processes, and systems.
• Provide legal guidance on complex commercial transactions, including SaaS, licensing, data privacy, and technology procurement agreements.
• Monitor legal and regulatory developments and best practices related to AI, data use, and commercial contracting, advise internal stakeholders accordingly, and review and negotiate contracts including AI provisions with counterparties.
• Manage and mentor the Nelnet Business Services contracts management team, fostering a high-performance culture focused on innovation, accountability, and continuous improvement.

Director, Commercial Contracts and Legal AI

• Enhance and support internal and external web-based applications.
• Analyze, design, code, test, implement, maintain and support complex business systems.
• Contribute meaningfully to a team that builds technology products.
• Collaborate with technology experts.
• Learn new technologies & languages relevant to the team.
• Develop skills coding, testing, and evaluating technical tradeoffs.
• Participate in standup meetings, sprints, and take on projects related to the team’s goal.
• Attend intern professional, personal, and social development events.

IT Software Engineer – Intern

Operations

• Partner with Sales, Marketing, RevOps, and Operations stakeholders to design, build, and optimize sales workflows, automations, and systems integrations that support revenue growth.
• Own and enhance sales process automation across platforms (e.g., Salesloft, HubSpot, Creatio, Zapier) to improve lead routing, follow-up, and pipeline progression.
• Collaborate with RevOps leadership to define KPIs and work collaboratively with our AI & Marketing Intelligence Specialist to build dashboards and reporting to surface actionable insights that improve sales effectiveness and forecasting.
• Analyze sales performance, pipeline health, and operational metrics to identify inefficiencies and build processes or system improvements.
• Serve as a Subject Matter Expert (SME) on NBS sales processes across brands, including FACTS and Nelnet Campus Commerce, proactively driving standardization and scalable best practices.
• Support sales capacity and productivity initiatives by streamlining workflows, reducing manual effort, and improving data quality and accessibility.
• Develop and maintain documentation, Standard Operating Procedures (SOPs), and training materials to support system adoption and ongoing training for sales and cross-functional users.
• Test, troubleshoot, and continuously improve integrations and automations to ensure reliability, accuracy, and alignment with evolving business needs.
• Partner closely with RevOps and Marketing teams on Go-to-Market (GTM) initiatives, lead lifecycle initiatives, and sales enablement projects.
• Stay current on sales operations best practices, tools, and emerging technologies, bringing forward ideas that enhance scalability and performance.

Sales Ops Specialist I

Account Executive

• Retain current higher education accounts designated in territory.
• Grow existing client base, while identifying cross sell opportunities.
• Work collaboratively with Regional Vice President (RVP) to assist with the generation of new business opportunities with current and prospective clients.
• Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients.
• Ownership of overall client satisfaction by proactively anticipating client needs and maintaining monthly contact with clients to ensure Nelnet Campus Commerce is meeting their needs.
• Meet on campus at least one time per year to deliver an annual account review communicating Nelnet’s value and long-range planning objectives.
• Assist in the coordination of sales and product revisions to existing clients.
• Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions.
• Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues.
• Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction.
• Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce.
• Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment.
• Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment.
• Work closely with technical support to understand the breadth and limitations of the client product solutions.
• Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.).
• Generate, complete and track project and change request forms, documenting these activities in Salesforce.
• Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients.
• Attend trade shows, conference and other events as needed to support client communication and engagement.
• Gather competitive information to assist in continually evaluating market position.
• Assist with the coordination of the Nelnet Campus Commerce Annual User’s Group Meeting.
• Facilitate timely communication with the BDE, Account Managers and PaymentSpring sales teams regarding client related issues.
• Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering.
• Work collaboratively with the BDE , Account Managers, PaymentSpring and other departments to develop a strategic customer service plan and to resolve any customer issues.
• Consult as necessary and appropriate with Finance in relation to contract issues, pricing, billing, reconciliation issues and bank information.

Account Executive, Sales – Midwest

Director

• Define, communicate, and drive the vision, strategy, and roadmap for products and services, ensuring alignment with NCC’s mission and market needs.
• Lead the development and launch of platforms and products, leveraging AI, analytics, and emerging technologies to deliver functional innovation that meets the evolving needs of our clients.
• Build and nurture relationships with higher education institutions, advisory boards, and design partners to co-create solutions, drive adoption and secure NCC’s place in the market as a trusted partner.
• Break down strategic goals into clear, measurable milestones and oversee cross-functional execution to ensure timely delivery.
• Champion the client experience by implementing personalized, proactive support models and ensuring continuous feedback informs product evolution.
• Inspire and mobilize NCC associates to act as brand ambassadors, fostering a culture of innovation, collaboration, and purpose.
• Oversee the implementation of compliance-tested features, secure integrations, and streamlined workflows to reduce risk, effort, and barriers for clients.
• Deliver compelling messaging to clients and internal teams about the strategic direction and value of our products and solutions, positioning NCC as a leader in higher ed payments market.
• Drive strong client engagement through participation in NCC’s Quad community, Campus Connect events, and digital engagement initiatives.
• Monitor industry trends, institutional feedback, and performance metrics to inform ongoing product and service enhancements.

Managing Director – Product Strategy

• Participate in solution design to satisfy a wide range of business needs
• Analysis and translation of business requirements into technical requirements for development
• Create design documents and technical specifications
• Provide post implementation support including monitoring application performance and debugging existing code
• Keep abreast of advancements and changes in technology to develop an understanding of new technologies that can provide business solutions

IT Software Engineer

• Design and develop responsive web applications using technologies like Tailwind, ShadCN, Typescript, and NextJS.
• Build and maintain APIs and backend services using Python, FastAPI, and Rust.
• Collaborate with the Artificial Intelligence team to integrate large language models into applications.
• Continuously monitor and optimize application performance for speed and scalability.
• Implement and maintain continuous integration and continuous deployment (CI/CD) pipelines.

Full-Stack Software Engineer

Vice President

• Supervise and provide support to the regional team.
• Mentor regional staff, institutionalize operational efficiencies in the region, and cultivate a culture of service excellence.
• Oversee contract service fulfillment and program implementation.
• Ensure program delivery aligns with federal and district requirements and FACTS quality standards.
• Resolve escalated issues related to program delivery, compliance, or service quality.
• Maintain relationships with LEAs, non-public schools, school systems, and consortia in the designated region.
• Submit the Annual Regional Performance Plan and monitor progress in account retention, account growth within existing contracts, customer satisfaction (NPS), and allocation efficiency.
• Manage the FACTS Education Services database for the assigned geographic area.