Senior Account Manager – G&A/SGO

Nelnet

Senior Account Manager implementing FACTS Grant & Aid solutions for scholarship organizations and education groups. Managing client relationships, training, reporting, escalations, and operational processes.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $50,000 - $53,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in the FACTS Grant & Aid solution, with strong capabilities in client relationship management, data analysis, and effective communication. Proficient in managing multiple projects and providing consultative support throughout the sales process.

Highest-signal resume keywords

FACTS Grant & Aid Solution ExpertiseAdvanced Microsoft Excel ProficiencyCustomer Service ExperienceProject Management SkillsInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess DocumentationApplication ConfigurationFormula ReviewsSpecialized ReportingAwarding Processes ManagementOrganizational SetupHierarchy ManagementClient TrainingRoot Cause Analysis

Soft Skills

Teamwork AbilitiesEffective Presentation SkillsOrganizational SkillsPrioritization SkillsProblem-Solving Skills

Tools & Technologies

Microsoft Office SuiteMicrosoft ExcelCRM PlatformsIntegrated AI ToolsADO

Industry Keywords

Client Relationship ManagementSales Process SupportTax Laws MonitoringScholarship Granting OrganizationsCustomer Service

About the role

Key responsibilities & impact

Provide consultative support during the sales process by assessing client needs and demonstrating the FACTS Grant & Aid system
Lead end-to-end implementation of the Grant & Aid solution for Scholarship Granting Organizations and related groups
Build and nurture client relationships through proactive outreach, organizational setup, hierarchy management, application configuration, formula reviews, training, retrospectives, and daily customer service
Guide clients in using awarding processes and specialized reporting
Manage awarding functions, supplemental document review, process documentation, training seminars, and specialized reports
Monitor evolving tax laws and state tax credit programs to support communications and training
Define, document, and maintain internal procedures and best practices for servicing clients
Serve as a Grant & Aid subject matter expert for internal teams
Collaborate across Sales, Product, IT Development, Operations, Verification, and User Experience teams
Manage escalated client issues through resolution plans, root cause analysis, and preventive strategies
Represent the FACTS Operations Team and act as a decision-maker in leadership’s absence
Manage and resolve functionality tickets through ADO
Support refresher sessions and group training initiatives

Requirements

What you’ll need

Bachelor’s degree in business or related field, or equivalent experience
Minimum of two years in a customer service or account management role preferred
Advanced proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis
Strong knowledge of Microsoft Office suite, including Word, PowerPoint, Outlook, and Co-Pilot
Experience with integrated AI tools to optimize workflows, data management, and client interactions
Extensive understanding of the FACTS Grant & Aid solution
Excellent interpersonal and communication skills
Strong teamwork abilities and ability to build positive colleague relationships
Effective presentation skills and ability to convey complex information clearly
Strong organizational, prioritization, and time management skills
Ability to manage multiple projects under pressure
Analytical and problem-solving skills
General computer literacy, including email, Internet research, and CRM platforms

Benefits

Comp & perks

Medical, dental, and vision insurance
HSA and FSA
Generous earned time off
401K/student loan repayment
Life insurance & AD&D insurance
Employee assistance program
Employee stock purchase program
Tuition reimbursement
Performance-based incentive pay
Short- and long-term disability
Robust wellness program