Recovery Specialist

Nelnet

Recovery Specialist handling delinquent student loans at Nelnet. Responsible for contacting borrowers and establishing payment arrangements while ensuring asset protection during collection activities.

Posted 7/22/2026full-timeLincoln • New York, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service orientation and analytical skills to effectively collect delinquent student loans. Proficient in communication and detail-oriented tasks to establish payment arrangements and update borrower information.

Highest-signal resume keywords

Customer Service OrientationAnalytical SkillsStrong Oral Communication SkillsAttention to Detail10 Key Proficient

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Skip-Tracing ActivitiesPayment ArrangementsPC SkillsIntermediate Math

Soft Skills

Listening ComprehensionReading Comprehension

Certifications & Qualifications

High School Degree or Equivalent

Industry Keywords

Delinquent Student LoansOutbound Collection AttemptsBorrower Accounts

About the role

Key responsibilities & impact

Collect severely delinquent student loans in order to protect Nelnet assets
Initiate manual outbound collection attempts
Initiate a small percentage of incoming calls
Perform skip-tracing activities to locate borrowers
Contact borrowers via telephone, mail, and email to establish payment arrangements
Update demographic and additional information on borrower accounts

Requirements

What you’ll need

High school degree or equivalent required
2 year customer service, collection and general work experience preferred
Customer focused
Analytical skills
Strong oral communication skills
Listening comprehension, reading comprehension
Intermediate math
Attention to detail
Customer service orientation
PC skills
10 key proficient

Benefits

Comp & perks

medical
dental
vision
HSA and FSA
generous earned time off
401K/student loan repayment
life insurance & AD&D insurance
employee assistance program
employee stock purchase program
tuition reimbursement
performance-based incentive pay
short- and long-term disability
robust wellness program