MRI Software

Customer Success Manager

• Work with the MRI strategy to address clients at risk of leaving, including understanding their reasons, along with exploring and executing solutions to retain ARR.
• Support client issues and escalations by having proactive customer dialogue, devising action plans to remedy the situation, and ensuring the customer is satisfied once the matter has been concluded, whilst protecting MRIs best interests.
• Support AMs to review and update the risk records for clients, ensuring accurate and detailed information is provided.
• Proactively speak to clients to ensure they are happy, build relationships and ensure they are making best use of their solutions.
• Analyse and address the reasons behind client attrition, focusing on actionable steps to retain clients.
• Collect and analyse client feedback to identify and address product, Professional Services and support issues contributing to client dissatisfaction.
• Identify additional billable solutions and services that can be provided.
• Encourage clients to convert their demand into long term ARR bookings, and services.
• Manage and support quarterly review meetings with customers, highlighting the benefits of our service, addressing any service/product concerns, and identifying opportunities.

Client Success Specialist – Facilities Management

Consultant

• Provide stakeholder support through product implementations and Professional Services offerings.
• Assist with the creation of project documentation in line with project management methodologies.
• Ensure clients are on-boarded smoothly and efficiently.
• Lead work sessions with client personnel to come up with technology-based solutions to solve business problems.
• Understand client business logic and translate those requirements into MRI technical specifications.
• Develop custom Agora Insights dashboards based on client requirements.
• Engage with the Project Lead in managing project timelines and risks.
• Provide product and technical consulting service to clients, including gap analysis and software installation & configuration.
• Provide training and a variety of related end-user services.
• Assist in development of consultants in product knowledge and communication processes.

Solution Consultant – Residential Products

• Responsible for implementing MRI’s Horizon and ProLease Enterprise property management solutions.
• Provide property and lease management consulting services for existing and new clients throughout EMEA.
• Run projects from start to finish and train clients on the use of MRI Horizon and ProLease Enterprise.
• Gather client requirements and implement the Horizon and ProLease Enterprise software.
• Conduct gap analysis, document client requirements, and translate into Horizon solution design.
• Advise clients on industry best practices regarding property and lease management.
• Create business documentation including training material.
• Assist clients in software configuration, testing, training, and deployment.
• Support in the management of the client and project timelines, risks, and actively resolve project related issues as they arise.
• Plan, develop and deliver remote or face to face, systems training programs.
• Follow software implementation strategies and coordinate associated tasks and resources required to successfully implement Horizon services.

Human Resources

• Partnering with senior leaders, the role translates strategy into action, shapes organizational choices, and balances growth, capability, and cost.
• Operating with autonomy and commercial judgement, the Lead HRBP orchestrates the Talent ecosystem to deliver scalable, enterprise-aligned impact.
• Key responsibilities include: Strategic HR Business Partnership, Global HRBP Collaboration and Orchestration, Global Transformation and Business Enablement, Organizational Design and Workforce Strategy, Global Talent Program Delivery, Data-Driven Insight and Commercial Decision Support, Culture, Leadership and Inclusion, Governance and Risk Partnership.

Senior Human Resources Business Partner, Innovation

Accountant

• Prepare monthly financial statements for commercial and residential management clients
• Reconcile bank statements
• Post tenant receipts
• Post journal entries
• Analyse balance sheet and income statements for unusual activity and report to client
• Produce financial statement reports and submit to owner/management company
• Maintain open line of communication with clients at all times

Property Accountant II

Account Manager

• Identify and close service opportunities for clients currently using MRI software
• Achieve and exceed monthly, quarterly, and annual GPS service order targets
• Qualify opportunities and assess prospect value
• Forecast GPS service order opportunities
• Prepare and issue Statements of Work
• Conduct timely follow-ups and support marketing campaigns
• Handover projects to GPS delivery teams
• Collaborate with the GPS Leadership Team
• Contribute to internal GPS and company-wide projects

Account Manager – Professional Services

Senior Property Accountant

Account Executive

• Maintain a strong understanding of the housing industry and MRI products lines to be able to effectively discuss our solutions to organizations
• Proactively make contact and build relationships with organizations in assigned territory to grow existing and new customer accounts
• Attend trade shows and promote/perform session talks
• Assist in preparing software proposals in response to RFPs

Account Executive, Affordable Housing

Manager

• Lead, coach, and develop a team of Renewal Representatives and/or Account Managers focused on contract renewals and retention
• Set clear performance expectations, quotas, and KPIs related to renewal rates, and forecast accuracy
• Conduct regular pipeline, forecast, and performance reviews to ensure consistent execution
• Provide ongoing coaching on renewal conversations, objection handling, pricing discussions, and negotiation tactics
• Own end-to-end renewal execution for assigned customer segments, ensuring timely engagement and contract closure
• Drive proactive renewal strategies, including early outreach, risk identification, and mitigation plans
• Partner with Account Managers and Customer Success to align on account health, adoption, and expansion signals
• Oversee pricing, quoting, and contract processes in collaboration with Sales Operations, Legal, and Finance
• Ensure renewals are positioned around value realization and ROI, not just contract continuation
• Maintain accurate renewal forecasts and visibility into retention metrics
• Monitor renewal pipeline health, churn risk, and renewal velocity
• Partner with Revenue Operations to ensure CRM accuracy, reporting consistency, and data integrity
• Analyze renewal performance trends and identify opportunities to improve process efficiency and outcomes
• Support quarterly and annual revenue planning related to renewals and retention
• Work closely with Customer Success, Support, and Services teams to resolve client issues impacting renewal outcomes
• Partner with Sales and Account Management leadership on segmentation, coverage models, and handoffs
• Collaborate with Finance on billing accuracy, invoicing, and revenue recognition considerations
• Provide feedback to Product and Marketing based on customer renewal insights and objections
• Develop and refine renewal playbooks, messaging frameworks, and escalation paths
• Ensure consistent application of renewal policies, pricing guidelines, and approval processes
• Identify opportunities for automation, tooling improvements, or workflow optimization
• Champion best practices that improve customer experience and renewal efficiency

Renewals Manager

Sales

• Achieve or overachieve financial targets.
• Develop and execute strategy for achievement of business results tied to overall sales strategy.
• Attract and retain top talent within sales team with a strong focus on building a pipeline of candidates for potential open territories.
• Drive high activity by conducting team prospecting sessions with direct reports.
• Ensure that each team member is capable of developing and maintaining C-level relationships.
• Provide leadership through effective communication of the NA Residential Strategy.
• Coach and develop direct reports on a regular basis.
• Improve the team's success through effective leadership and mentorship.
• Take ownership for own professional growth and support the team's professional growth.
• Collaborate cross-departmentally: Marketing, Product, Professional Services and legal.
• Assist your team in negotiating pricing and contractual terms to close sales.
• Responsible for forecasting all opportunities based on MRI Software’s sales model and opportunity management definitions.

Sales Manager, Apartment Data

Director

• Lead, mentor, and coach a team of Strategic Account Managers and reps to achieve individual and collective performance targets.
• Foster a high-performance culture focused on accountability, results, and professional growth.
• Develop and execute sales strategies aligned with North America revenue goals and corporate growth objectives.
• Drive pipeline generation and progression, ensuring accurate forecasting and consistent attainment of quotas.
• Expand MRI’s footprint with both new logo acquisition and growth within the existing client base.
• Partner with Marketing, Product, Services, and Customer Success teams to ensure sales alignment and client satisfaction.
• Provide feedback on product roadmap and market requirements.
• Ensure sales processes, systems, and reporting (Salesforce, CRM tools) are followed and optimized.
• Monitor and manage KPIs including bookings, pipeline coverage, quota attainment, and retention metrics.

Director, Strategic Accounts

Project Manager

• Successful delivery of multiple concurrent customer-facing consulting and technology projects
• Ensuring quality of delivery and customer satisfaction
• Customer relationship and expectation management during the engagement lifecycle
• Provide clear and accurate management reporting and statistics, including accurately forecasting imminent invoicing and future income
• Work closely with the sales teams and have a solid understanding of the sales process
• Work very closely with the team of consultants to ensure project deliverables are met
• Work with the operations team to effectively schedule the necessary team members on projects, while recognizing that there will be competing demands on these resources
• Liaise with practice managers and directors on project escalations
• Manage changes to project scope and schedule effectively
• Risk management
• Ability to lead a meeting and portray concepts persuasively
• Recognition that the need for administration and day-to-day tasks is vital in the role of Project Manager
• Support business process improvements and collaborate with others to deliver
• Strongly confident in understanding of the software development lifecycle

Project Manager I-II

• Actively seek out and identify potential clients who can benefit from our Facilities Management, Angus, solutions.
• Utilize various channels such as cold calling, networking events, and online platforms to generate leads.
• Drive the entire sales process by targeting top prospects, identifying solutions, conducting software demonstrations, negotiating, and closing.
• Stay informed about industry trends, competitor activities, and market demands.
• Provide regular updates to internal teams to enhance product development and marketing strategies.
• Work to identify and understand a client or prospect's critical business needs and how they align with MRI's solutions and services.
• Develop and implement strategic sales plans to proactively identify and sell new opportunities.
• Handle the contracting process and simple sales negotiations.
• Develop and implement integrated sales strategies in conjunction with other business units on shared opportunities.
• Submit standard sales metrics such as forecasting, pipeline, funnel, business plans, and other reports as necessary in a timely manner.
• Monitor and evaluate the activities and products of the competition.
• Exceed assigned annual sales quota.
• All other duties and responsibilities as assigned.

Account Executive, Facilities Management

Accounting Manager

• Collect documents containing financial investment data from various sources and upload into client databases.
• Prep, process, and review monthly financials, rent rolls, and other data types within contracted service levels.
• Learn and use MRI's proprietary in-house data processing software applications.
• Provide administrative support for clients' use of in-house software applications as needed.
• Monitor for published documents on syndicator sites.
• Assist Data Management analysts and managers with other projects and tasks as needed.

Spring Intern, Accounting Data Management

• Actively seek out and identify potential clients who can benefit from our Facilities Management, Angus, solutions.
• Utilize various channels such as cold calling, networking events, and online platforms to generate leads.
• Drive the entire sales process by targeting top prospects, identifying solutions, conducting software demonstrations, negotiating, and closing.
• Stay informed about industry trends, competitor activities, and market demands.
• Provide regular updates to internal teams to enhance product development and marketing strategies.
• Work to identify and understand a client or prospects critical business needs and how they align with MRI's solutions and services.
• Develop and implement strategic sales plans to proactively identify and sell new opportunities.
• Handle the contracting process and simple sales negotiations.
• Develop and implement integrated sales strategies in conjunction with other business units on shared opportunities.
• Submit standard sales metrics such as forecasting, pipeline, funnel, business plans, and other reports as necessary in a timely manner.
• Monitor and evaluate the activities and products of the competition.
• Exceed assigned annual sales quota.
• All other duties and responsibilities as assigned.