MRI Software

Account Manager

• Professionally represent MRI and our suite of corporate occupier software solutions.
• Develop a strong working knowledge of MRI’s corporate occupier solutions and the markets in which we operate.
• Achieve and exceed all monthly, quarterly and annual fiscal targets and objectives in addition to retention of existing client base.
• Recommending appropriate solutions and negotiating acceptable terms with the client.
• Liaise with Professional Services to produce quotations and proposals.
• Maintaining regular contact with your customers via phone.
• Handle the contracting process and sales negotiation.
• Work closely with other stakeholders within the business such as Legal, Sales Operations, Marketing, Development and the Implementation teams.
• Maintain timely and accurate sales forecasts within Salesforce.
• Manage your pipeline of opportunities through Salesforce.
• Proactively prospect your client base for new white space opportunities.
• Develop and implement strategic sales plans to proactively identify and sell new opportunities.

Enterprise Account Manager

Financial Planning and Analysis

• Manage the preparation of the monthly leadership reporting process to be presented to Senior Leadership
• Vigorously manage all items related to personnel spend as it relates to the entire employee life cycle in financial systems including requisition creation, recruitment management, and forecast management of existing employees
• Analyze current and past trends in key performance across all headcount metrics globally and cross functionally; highlight trends and analyze causes of unexpected variability
• Management of EPM Tool – Vena Software – for all personnel related metrics
• Ownership of partnership with HR and Workday HRIS teams as it relates to managing the personnel forecast
• Work with Accounting and Payroll Department to evaluate and understand any personnel variances at a detailed level, leveraging NetSuite ERP system as needed
• Oversee and manage the continued development of Budgeting, Financial Forecasting, Operating Plan and Modeling tools
• Track, review, analyze, and report on all personnel related strategic initiatives, serving as point person for all consolidated financial information
• Identify and implement opportunities for optimization of processes involving headcount and compensation reporting / forecasting / budgeting, strategic initiative tracking, integration of Workday to Vena, etc
• Assist / manage integration of acquired company financials / personnel
• Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes
• Supporting Senior Management Team and Departments heads with in-depth analysis
• Prepare presentations to Board of Directors and Senior Management Team
• Supervision and upskilling of Financial Analyst(s)
• Ad-Hoc Reporting and Analysis

FP&A Manager

Consultant

• Accurate and timely administrative tasks and billing reports for work delivered to clients
• Delivery of customer experience at or above client & shareholder expectations
• Assist with special projects, operating mechanisms, initiatives for the consulting organization
• Build strong relationships with clients while ensuring retention
• Develop strong relationships with cross functional partners
• Develop processes and procedures that drive efficiency in implementation

Software Solution Consultant

Customer Success Manager

• Lead end to end Vault CRM onboarding projects
• Configure Vault CRM to meet client workflows
• Plan and deliver training and post implementation support
• Support data migration with internal teams
• Manage timelines, milestones, risks, and delivery outcomes
• Build trusted client relationships
• Represent MRI in meetings and delivery forums
• On site onboarding and rollout support
• Post go live adoption and stability support
• Improve onboarding processes and training frameworks
• Collaborate internally to align delivery

Senior Consultant, Vault CRM

Manager

• Direct management of agents & leads, including: Approving timecards & PTO
• Completing and delivering performance reviews
• Monitoring and reviewing casework
• Ensuring all departmental KPIs, team goals, and SLAs are being met
• Agent coaching, including direct reports and other members of the larger Support team
• Participates in recruiting process as hiring manager, interviewing candidates and participating in the decision-making process
• Taking ownership of case escalations, including all client and internal communication
• Ability to take ownership of internal projects, initiatives, and client issues and drive them to completion

Project Manager

• Successful delivery of multiple concurrent customer-facing consulting and technology projects
• Ensuring quality of delivery and customer satisfaction
• Customer relationship and expectation management during the engagement lifecycle
• Provide clear and accurate management reporting and statistics, including accurately forecasting imminent invoicing and future income
• Work closely with the sales teams and have a solid understanding of the sales process
• Work very closely with the team of consultants to ensure project deliverables are met
• Work with the operations team to effectively schedule the necessary team members on projects, while recognizing that there will be competing demands on these resources
• Liaise with practice managers and directors on project escalations
• Manage changes to project scope and schedule effectively
• Risk management
• Ability to lead a meeting and portray concepts persuasively
• Support business process improvements and collaborate with others to deliver.
• Strongly confident in understanding of the software development lifecycle.

Project Manager I

Sales Engineer

• Lead value-based discovery to understand client objectives and success metrics
• Translate client challenges into clear, quantified value narratives
• Design and deliver outcome-led demonstrations and tailored solution narratives
• Support the creation of credible business cases for internal customer approval
• Act as the senior technical and commercial presales resource on assigned deals
• Position MRI Energy within the broader MRI ecosystem to demonstrate incremental value
• Deliver proof-of-concepts that validate solution fit
• Contribute high-quality, value-driven input to RFPs and proposals
• Collaborate closely with Sales, Product, and Engineering

Revenue Operations

• Lead and oversee day-to-day sales operations activities for the NA region, ensuring efficient processes and procedures
• Establish consistent forecasting frameworks and reporting (Weekly forecast calls including the NA role up and vertical sales meetings)
• Collaborate with sales leadership to drive and implement global/regional sales strategies, targets, and forecasting models
• Analyse sales data and metrics to identify trends, opportunities, and areas for improvement
• Prepare regular reports and presentations for senior management, providing insights and recommendations
• Manage the sales pipeline, ensuring accurate tracking and reporting through CRM and other systems
• Drive adoption of sales tools, platforms, and best practices across the region
• Support territory planning, quota setting, and incentive programmes for the NA sales teams
• Partner closely with Product, Customer Success, Finance, Marketing, and Professional Services to deliver a connected customer experience

Senior Director, NA Revenue Operations

• Work with the MRI strategy to address clients at risk of leaving, including understanding their reasons, along with exploring and executing solutions to retain ARR.
• Support client issues and escalations by having proactive customer dialogue, devising action plans to remedy the situation, and ensuring the customer is satisfied once the matter has been concluded, whilst protecting MRIs best interests.
• Support AMs to review and update the risk records for clients, ensuring accurate and detailed information is provided.
• Proactively speak to clients to ensure they are happy, build relationships and ensure they are making best use of their solutions.
• Analyse and address the reasons behind client attrition, focusing on actionable steps to retain clients.
• Collect and analyse client feedback to identify and address product, Professional Services and support issues contributing to client dissatisfaction.
• Identify additional billable solutions and services that can be provided.
• Encourage clients to convert their demand into long term ARR bookings, and services.
• Manage and support quarterly review meetings with customers, highlighting the benefits of our service, addressing any service/product concerns, and identifying opportunities.

Client Success Specialist – Facilities Management

• Provide stakeholder support through product implementations and Professional Services offerings.
• Assist with the creation of project documentation in line with project management methodologies.
• Ensure clients are on-boarded smoothly and efficiently.
• Lead work sessions with client personnel to come up with technology-based solutions to solve business problems.
• Understand client business logic and translate those requirements into MRI technical specifications.
• Develop custom Agora Insights dashboards based on client requirements.
• Engage with the Project Lead in managing project timelines and risks.
• Provide product and technical consulting service to clients, including gap analysis and software installation & configuration.
• Provide training and a variety of related end-user services.
• Assist in development of consultants in product knowledge and communication processes.

Solution Consultant – Residential Products

• Responsible for implementing MRI’s Horizon and ProLease Enterprise property management solutions.
• Provide property and lease management consulting services for existing and new clients throughout EMEA.
• Run projects from start to finish and train clients on the use of MRI Horizon and ProLease Enterprise.
• Gather client requirements and implement the Horizon and ProLease Enterprise software.
• Conduct gap analysis, document client requirements, and translate into Horizon solution design.
• Advise clients on industry best practices regarding property and lease management.
• Create business documentation including training material.
• Assist clients in software configuration, testing, training, and deployment.
• Support in the management of the client and project timelines, risks, and actively resolve project related issues as they arise.
• Plan, develop and deliver remote or face to face, systems training programs.
• Follow software implementation strategies and coordinate associated tasks and resources required to successfully implement Horizon services.

Human Resources

• Partnering with senior leaders, the role translates strategy into action, shapes organizational choices, and balances growth, capability, and cost.
• Operating with autonomy and commercial judgement, the Lead HRBP orchestrates the Talent ecosystem to deliver scalable, enterprise-aligned impact.
• Key responsibilities include: Strategic HR Business Partnership, Global HRBP Collaboration and Orchestration, Global Transformation and Business Enablement, Organizational Design and Workforce Strategy, Global Talent Program Delivery, Data-Driven Insight and Commercial Decision Support, Culture, Leadership and Inclusion, Governance and Risk Partnership.