MRI Software

Account Executive

• Execute full-cycle sales process from prospecting through close and account management handoff
• Manage assigned territory, targeting small-to-mid-market accounts across commercial or residential real estate sectors
• Conduct needs assessments to understand client challenges, demonstrating how MRI solutions deliver measurable ROI
• Develop and maintain pipeline through both inbound and self-generated leads
• Negotiate pricing and terms while balancing client satisfaction and profitability
• Collaborate with internal teams (Sales Ops, Order Management, Legal) to streamline deal execution
• Maintain CRM hygiene and deliver accurate weekly forecasts
• Collaborate cross-functionally with Product, Services, Support, and Implementation teams as needed to ensure client success
• Provide feedback to Product and Marketing on client needs and competitive insights

General Counsel

• Be a go-to advisor for business partners navigating global, state, and federal privacy, and cybersecurity laws.
• Elevate and evolve our established privacy programs that power enterprise-wide compliance strategies.
• Lead privacy and data security due diligence efforts with confidence and precision.
• Shape technology product development and commercial operations — including rolling up your sleeves on commercial contracting when needed.
• Handle sensitive and confidential matters with discretion, sound judgment, and professionalism.
• Take on new challenges as they arise — because in this role, no two days look the same.

Associate General Counsel – Privacy

IT Support

• Lead the enterprise AI architecture strategy
• Design and govern scalable AI architectures
• Drive adoption of agentic AI frameworks
• Integrate AI solutions across enterprise platforms
• Establish standards for prompt engineering and governance
• Collaborate with engineering, data, and business teams
• Provide technical leadership across cloud native AI platforms

Senior Enterprise Architect – AI Focused

Marketing

• Lead, develop, and performance-manage a team of junior and mid-level marketing coordinators within the GDC
• Own the overall quality and timeliness of campaign delivery output from the GDC, establishing and maintaining clear standards across all workstreams
• Act as the senior point of contact for regional marketing teams, building trusted relationships and ensuring the GDC is seen as a reliable, high-quality delivery partner
• Manage capacity and resource allocation across the coordinator team, balancing incoming demand against team bandwidth and escalating where needed
• Design, document, and continuously improve GDC workflows, briefing processes, and quality assurance practices
• Collaborate with regional marketing leads to understand upcoming campaign plans and ensure the GDC is set up to deliver effectively
• Report on GDC performance through clear metrics covering delivery timeliness, quality, and stakeholder satisfaction
• Contribute to the hiring, onboarding, and development of coordinator talent within the GDC
• Partner with platform, data, and design specialists within the GDC to ensure integrated, seamless campaign delivery

Marketing Coordinator

Producer

• Manage & Mentor: Lead a high-performing team of Thought Leadership and Technical Content Writers, providing coaching, performance reviews, and professional development.
• Culture & Growth: Foster a collaborative team culture focused on quality and accountability; oversee hiring and onboarding as the function scales.
• Operational Structure: Define roles and establish best-in-class working practices to ensure consistency across distinct content workstreams.
• Queue Management: Act as the central point of intake for all business content requests, assessing strategic importance and team capacity.
• Strategic Planning: Develop and maintain a global content calendar aligned with campaigns, product launches, and evergreen initiatives.
• Capacity Planning: Proactively manage workloads, identify resource gaps, and communicate delivery timelines to stakeholders.
• End-to-End Delivery: Own timelines and milestones for all content projects, ensuring clear briefs and quality checkpoints are in place.
• Workflow Optimisation: Design and implement tools and processes (templates, tracking, automation) to eliminate production bottlenecks.
• Cross-Functional Collaboration: Manage dependencies with Design, Digital, PR, and Campaign teams to ensure seamless execution.
• Primary Liaison: Serve as the operational lead for Product Marketing, PR, and Regional teams to manage expectations and align on priorities.
• Strategic Translation: Turn high-level market positioning strategies into actionable, executable content plans.
• Reporting & Insights: Track operational KPIs (volume, timeliness, quality) and partner with Demand Gen to measure content impact on business objectives.
• Brand Stewardship: Maintain a high bar for editorial excellence, ensuring all output aligns with brand voice, tone, and messaging frameworks.
• Content Governance: Develop and maintain style guides and messaging references to empower writers and ensure consistency.

Content Production Manager

System Administrator

• Manages related Service Desk Tool queues and tickets
• Resolve or escalate incidents and service requests, maintaining relevant records promptly and efficiently within SLA
• Deployment and configuration of vMware Virtual Machines in vCentre and Azure
• Installation and management of IT security tools
• Build new systems and deploy application software
• Install new software releases and system upgrades
• Review and updating of SOPs and other relevant documentation
• Remote Desktop Gateway management, configuration, and troubleshooting
• Configuration of monitoring tools
• Active Directory management and troubleshooting
• VPN Configuration and troubleshooting
• General vCentre management and troubleshooting
• Certificate Management
• Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP’s are accurately recorded and updated
• Advanced level technical troubleshooting and fault-finding IT systems and 3rd party tools/services

Senior Systems Administrator

Strategic Account Executive

Director

• Lead a portfolio of SaaS products across Sales, Leasing, Assurance and Marketing.
• Own strategy, roadmap, execution, and outcomes.
• Manage a team of Product Managers.
• Set the standard for how product works across the portfolio.
• Partner closely with Engineering, Design, Data, GTM, and Customer teams.
• Embed AI across workflows and modernize products.
• Ensure high-quality roadmap execution across multiple teams and regions.
• Maintain deep understanding of customers, competitors, and market dynamics.
• Partner with Sales, Marketing, and Customer Success on GTM execution.
• Build and lead a high-performing team of Product Managers.

Director – Property Management Products

Support Engineer

• Provide end-to-end support across phone, portal, and chat channels within SLA targets.
• Independently troubleshoot issues across: Lease management and tenant workflows, Financial modules (GL, AP, AR, cash management, reconciliations), System configuration, reporting, and data integrity.
• Support and resolve issues related to third-party integrations (e.g. MyBuildings, Nexus), including: Data synchronisation issues and failures, Interface errors and mismatched transactions, Cross-system validation and reconciliation.
• Use SQL queries to investigate data issues, validate outcomes, and identify root causes.
• Manage tickets independently, prioritising effectively with minimal supervision.
• Communicate clearly and proactively with clients, owning issues through to resolution.
• Collaborate with Product, Engineering, and Integration teams as needed.
• Identify recurring issues and contribute to continuous improvement initiatives and knowledge base content.

PMX Software Support Analyst, SQL

• Provide frontline telephone and email support for Strata Master users, delivering confident and professional customer communication.
• Independently manage multiple concurrent cases in Salesforce CRM, ensuring accurate documentation, clear customer updates, and timely resolutions.
• Troubleshoot functional, accounting, and technical issues using internal knowledgebase articles and structured problem-solving.
• Support customers with setup and configuration of Strata Master across office PCs and server environments (where applicable).
• Work closely with Technical Escalation teams by providing high-quality reproduction steps, diagnostics, and clear summaries of impact and urgency.
• Contribute to testing and product improvement activities to ensure enhancements meet customer expectations.
• Support customers across strata workflows including communications, reporting, invoicing/arrears, meeting processes, maintenance workflows, and accounting-related functionality as relevant to Strata Master’s integrated approach.

Support Analyst – Software Support

Business Analyst

• Collect financial data and supporting documents from multiple sources
• Utilize and maintain in-house data processing applications
• Validate the accuracy and completeness of financial information
• Communicate regularly with clients and data providers
• Ensure timely delivery of services in alignment with SLAs

Data Management Analyst I

Account Executive III

Account Manager

• Professionally represent MRI and our suite of corporate occupier software solutions
• Develop a strong working knowledge of MRI’s corporate occupier solutions and the markets in which we operate
• Achieve and exceed all monthly, quarterly and annual fiscal targets and objectives in addition to retention of existing client base
• Recommending appropriate solutions and negotiating acceptable terms with the client
• Liaise with Professional Services to produce quotations and proposals
• Maintaining regular contact with your customers via phone
• Handle the contracting process and sales negotiation
• Work closely with other stakeholders within the business such as Legal, Sales Operations, Marketing, Development and the Implementation teams
• Maintain timely and accurate sales forecasts within Salesforce
• Manage your pipeline of opportunities through Salesforce
• Proactively prospect your client base for new white space opportunities
• Develop and implement strategic sales plans to proactively identify and sell new opportunities

Account Manager III

Product Manager

• Define and own a clear product strategy and multi-year vision grounded in customer needs, market dynamics, and MRI’s platform direction
• Translate strategic priorities into outcome-oriented product roadmaps with clear success metrics
• Ensure portfolio investments reinforce long-term product differentiation and customer value
• Establish continuous discovery practices that integrate customer insight into product decisions
• Own the product roadmap end-to-end, including prioritization, sequencing, and outcome definition
• Design product capabilities that drive adoption, retention, and expansion
• Maintain a strong understanding of market trends, customer alternatives, and competitive offerings
• Build, lead, and mentor a high-performing Product Management organization
• Serve as a senior voice of the customer within the organization

Senior Product Manager

• Proactively identify and pursue new enterprise-level opportunities for MRI Occupier within the South African market.
• Build and maintain a robust sales pipeline, accurately forecasting sales activity and revenue achievement within Salesforce.
• Engage with C-suite executives and senior decision-makers to understand their business needs and present compelling value propositions for MRI Occupier.
• Conduct in-depth needs analysis and recommend tailored MRI Occupier solutions that address complex client requirements.
• Lead complex sales cycles, negotiate contracts, and close deals with enterprise clients.
• Manage and respond to complex RFPs, RFIs, and ITTs, ensuring high-quality and timely submissions.
• Collaborate with Sales Engineering, Legal, Sales Operations, Marketing, and Implementation teams to ensure seamless client onboarding and success.
• Stay abreast of industry trends, competitor activities, and market opportunities to maintain a competitive edge.
• Maintain accurate and up-to-date records of all sales activities, contacts, and opportunities within Salesforce.
• Represent MRI Software at industry events, conferences, and trade shows.