MRI Software

Strategy

• Lead the design, execution, and oversight of strategic, transformational, or value-creation projects across the organization (e.g. cost optimization, growth initiatives, M&A integration, systems implementation, process transformation)
• Act as project sponsor or program manager: define scope, timelines, milestones, resource plans, stakeholder engagement, risk management, and governance
• Collaborate with cross-functional teams, including senior leadership, to define project scope, objectives, and deliverables, and ensure effective communication throughout the project lifecycle
• Coordinate cross-functional workstreams, ensuring alignment among teams (finance, operations, product, marketing, HR, IT) and escalation to senior leadership as needed
• Identify opportunities for process optimization and implement solutions that enhance efficiency, productivity, and scalability within business operations
• Proactively identify and address potential risks and issues, developing mitigation strategies to ensure project success
• Establish and monitor key performance indicators (KPIs) to track project progress and impact, providing regular updates to the VP of Business Operations and other stakeholders
• Efficiently allocate resources, including personnel and budget, to ensure optimal project execution and successful outcomes
• Maintain comprehensive project documentation and prepare detailed reports for executive review and decision-making
• Provide executive support or “chief-of-staff” style functions as needed (e.g. agenda setting, meeting preparation, strategic planning support)
• Drive adoption of KPIs, dashboards, reporting frameworks, and data-driven decision making within the organization
• Lead change management efforts, managing resistance, ensuring communications, training, and stakeholder buy-in
• Mentor or manage junior team members supporting strategic initiatives or project work

Director, Strategic Projects

Program Manager

• Lead and manage high-impact cross-functional strategic projects from inception to completion, ensuring alignment with business objectives and delivering measurable results.
• Collaborate with cross-functional teams, including senior leadership, to define project scope, objectives, and deliverables, and ensure effective communication throughout the project lifecycle.
• Identify opportunities for process optimization and implement solutions that enhance efficiency, productivity, and scalability within business operations.
• Proactively identify and address potential risks and issues, developing mitigation strategies to ensure project success.
• Establish and monitor key performance indicators (KPIs) to track project progress and impact, providing regular updates to the VP of Business Operations and other stakeholders.
• Efficiently allocate resources, including personnel and budget, to ensure optimal project execution and successful outcomes.
• Maintain comprehensive project documentation and prepare detailed reports for executive review and decision-making.

Program Manager I

Accountant

• Prepare monthly financial statements for commercial and residential management clients
• Reconcile bank statements
• Post tenant receipts
• Post journal entries
• Enter invoices into Accounts Payable module
• Prepare monthly property workpapers, journal entries, accruals, etc.
• Analyze balance sheet and income statements for unusual activity and report to client
• Produce financial statement reports and submit to owner/management company
• Communicate timely with clients and co-workers

Senior Property Accountant

Manager

• Supervise and mentor a team of property accountants
• Review and approve financial statements, journal entries, and reconciliations
• Ensure timely completion of daily, monthly, quarterly, and annual accounting tasks
• Serve as the primary point of contact for client inquiries and escalations
• Maintain and enforce department Standard Operating Procedures
• Collaborate with cross-functional teams to support client needs and internal initiatives
• Participate in industry events and trade shows as needed
• Provide backup support during team absences to ensure continuity of service

Administration

• Oversee and maintain accurate global lease data, including entry, validation, and reconciliation of AR/AP transactions
• Prepare monthly client reports and financial summaries, ensuring compliance with FASB 842
• Review and analyze landlord reconciliation statements, operating expense true-ups, and real estate tax bills
• Partner with clients to resolve complex billing discrepancies and disputes with landlords or vendors
• Develop and maintain strong, trusted relationships with multiple client stakeholders
• Provide strategic insights and recommendations to improve portfolio performance and reporting efficiency
• Collaborate with internal teams to optimize processes and ensure alignment with client objectives

Senior Lease Administrator

Social Media Manager

• Develop, manage, and grow the executive influencer program for the CEO and senior leaders
• Create an executive influencer program framework that can be adopted and adapted across the business
• Create content strategies tailored to executive voices, including social posts, articles, and thought leadership opportunities
• Identify and secure opportunities for executive participation in industry conversations, panels, and media
• Define program KPIs, measure and report on executive influencer program performance, refining strategies for maximum impact
• Serve as the global strategist for social media, aligning regional strategies with global objectives
• Lead social media engagement across the globe and develop best practices, guidelines, and toolkits to support regional marketing teams
• Oversee measurement and reporting for MRI’s global social media efforts, using insights to optimize performance
• Drive program refinement by applying data-driven recommendations to content, strategy, and channel usage
• Organize and lead global social media engagement council, enabling collaboration and consistency across regions
• Evaluate emerging platforms, tools, and vendor relationships to ensure global readiness
• Lead global-level reputation management across social channels
• Develop, produce and, as necessary, post social media content that focuses on increasing brand awareness

Marketing Manager, Social Media

Analyst

• Conduct in-depth credit analysis on lease guarantor applications, including income assessment, liquid asset verification, credit history; escalate higher-risk or non-standard applications as appropriate
• Collaborate with sales team to ensure end-to-end process integrity
• Provide guidance and mentorship to junior analysts and underwriters
• Take escalation calls from property managers or applicants to discuss complex scenarios, clarify credit policy, or help resolve issues that arise during the approval process
• Support ongoing enhancement of process workflow, credit policies, scoring models, and risk assessment frameworks
• Participate in system and process improvement initiatives to streamline credit evaluation procedures

Senior Credit Analyst

Public Relations

• Develop and execute a proactive PR strategy aligned with business objectives
• Cultivate relationships with key journalists, editors, influencers, and media outlets
• Draft and distribute press releases, bylines and additional content types
• Secure and manage media placements, interviews, and bylined articles in relevant outlets.
• Monitor news cycles and identify opportunities for reactive media engagement and executive commentary.
• Manage award submissions, thought leadership programs, and speaking opportunities.
• Strategically position key executives as industry authorities and trusted voices on relevant topics.
• Develop and refine executive messaging, bios, thought leadership pieces, and speaker profiles.
• Secure and manage executive interviews, op-eds, bylined articles, and speaking opportunities.
• Partner with internal stakeholders to prepare executives for media engagements, including briefing docs and talking points.
• Identify and engage with industry influencers, analysts, and content creators who shape industry conversations.
• Build long-term, value-driven relationships that amplify our brand narrative in key digital and social ecosystems.
• Collaborate with marketing and partner teams to develop co-branded opportunities, interviews, and partnerships with influential voices.
• Own and execute the North American social media strategy across key platforms
• Plan and create engaging, on-brand content, including posts, stories, graphics, videos, and copy
• Manage content calendar and ensure integration with broader marketing campaigns
• Monitor social conversations, trends, and competitor activity to keep content timely and relevant
• Engage with followers, respond to comments/messages, and foster community interaction.
• Track and report on key metrics (engagement, reach, growth) and optimize based on performance.
• Work closely with marketing, content, design, and executive teams to ensure messaging consistency.
• Adhere to internal processes for PR and social content approvals, workflows, and publishing.

Marketing Manager – Public Relations

Product Marketing

• Shape product messaging and positioning that connects with real people
• Partner with Marketing, Sales, Product, and Post-Sales teams to support campaigns that build pipeline
• Help lead go-to-market strategies for new features and product updates, working across teams to make sure GTMs are smooth and successful
• Launch new features with creativity and purpose, using audience-first plans that stand out
• Create and maintain sales tools like decks, videos, one-pagers, and playbooks
• Stay on top of the competitive landscape and turn insights into battlecards that help our sales teams succeed
• Use data to guide messaging, track performance, and improve how we talk about and promote our products
• Build and refine personas to shape messaging, targeting, and campaign strategy
• Collaborate with your PMM teammates to make sure your work supports the bigger story of how we win in Residential

Product Marketing Manager

Support Engineer

• Analyze complex issues and engage with a worldwide client base to provide an incredible customer experience
• Serve as the primary point of contact for a broad variety of customers from financial and property management institutions
• Assist with a wide range of questions and technical issues using troubleshooting skills and creative solutions
• Listen to and empathize with clients and deliver a consistent, professional experience
• Collaborate with internal teams for problem solving and escalate complex issues as needed
• Work within a hybrid model based at MRI’s HQ in Solon, Ohio or Tempe, Arizona

Support Analyst III

• Analyze complex issues and troubleshoot client problems for MRI Software products
• Serve as primary point of contact for a broad variety of customers from financial and property management institutions
• Engage with worldwide client base and provide an incredible customer experience daily
• Listen to and empathize with clients, apply creative solutions and collaborative problem solving
• Assist clients with a wide range of questions and issues and escalate as needed
• Collaborate with internal teams to resolve complex issues and deliver consistent, professional experiences

Senior Support Analyst

Compliance

• Own PCI-DSS compliance program while supporting multiple audit frameworks (SOC 1/2, ISO 27001) for a global technology company.
• Work both collaboratively and independently within team spanning global time zones.
• Full scope maintenance for PCI-DSS certification and coordination of QSA assessments
• Support evidence collection for PCI-DSS, SOC 1 and SOC 2, and other ISO frameworks
• Conduct vendor risk assessments and manage third-party evaluations
• Document control procedures and coordinate remediation activities
• Generate compliance reporting, maintain audit calendars, and facilitate successful audits