Strategic Account Manager, Residential

MRI Software

Strategic Account Manager expanding relationships with MRI's strategic customers in residential real estate. Focused on retention, growth opportunities, and customer value realization.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop and expand relationships with MRI’s most strategic customers within a defined portfolio.
Focus on driving customer retention, identifying expansion opportunities, building executive-level relationships.
Ensure customers realize measurable value from MRI’s solutions.
Partner cross-functionally with Sales Engineers, Professional Services, Customer Success, Support, and Product teams to align customer priorities with MRI’s capabilities and long-term growth strategy.

Requirements

What you’ll need

5+ years of experience in strategic account management, enterprise sales, customer success, or relationship management within business products or services.
Bachelor’s degree in business, marketing, or related discipline; or equivalent training and experience in business, sales, or account management.
Software, SaaS, or real estate industry experience preferred.
Demonstrated track record of retaining and growing strategic customer relationships, identifying expansion opportunities, and meeting or exceeding account growth targets.
Proven ability to build trusted advisor relationships with senior stakeholders and executive sponsors.
Strong verbal and written communication skills with the ability to develop account plans, deliver executive-level presentations, and clearly articulate business value.
Demonstrated understanding of CRM systems, account planning tools, business applications, and the technology ecosystem used to support customer engagement and growth.
Must be open to travel as needed to support strategic customer meetings, executive business reviews, industry events, and account planning activities.
Personal credit card, or functional equivalent, is required for business expenses, which shall be reimbursed pursuant to company policy.

Benefits

Comp & perks

Join our employee-led resource groups to maximize your experience at work.
Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program.
Utilize 16 hours of paid time to volunteer.
Know great workers? Our generous employee referral scheme rewards you for bringing in talent.
Enjoy peace of mind with our regional-specific healthcare benefits for you and your family.
Big on family? So are we! Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee.
Maintain a fantastic work-life balance with PTO days plus observed holidays.
Further your professional development and growth with our tuition reimbursement offerings.
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

strategic account managemententerprise salescustomer successrelationship managementaccount growth targetsaccount planningbusiness applicationsCRM systems

Soft Skills

customer retentionbuilding executive-level relationshipsstrong verbal communicationstrong written communicationtrusted advisor relationships

Certifications

Bachelor’s degree in businessBachelor’s degree in marketingequivalent training in businessequivalent training in salesequivalent training in account management