PMX Software Support Analyst, SQL

MRI Software

Support Analyst providing advanced application support for MRI’s Property Management X platform. Managing client interactions across property operations and financial solutions with effective troubleshooting.

Posted 5/7/2026full-timeManila • 🇵🇭 PhilippinesJuniorWebsite

Tech Stack

Tools & technologies

ERPServiceNowSQL

About the role

Key responsibilities & impact

Provide end-to-end support across phone, portal, and chat channels within SLA targets.
Independently troubleshoot issues across: Lease management and tenant workflows, Financial modules (GL, AP, AR, cash management, reconciliations), System configuration, reporting, and data integrity.
Support and resolve issues related to third-party integrations (e.g. MyBuildings, Nexus), including: Data synchronisation issues and failures, Interface errors and mismatched transactions, Cross-system validation and reconciliation.
Use SQL queries to investigate data issues, validate outcomes, and identify root causes.
Manage tickets independently, prioritising effectively with minimal supervision.
Communicate clearly and proactively with clients, owning issues through to resolution.
Collaborate with Product, Engineering, and Integration teams as needed.
Identify recurring issues and contribute to continuous improvement initiatives and knowledge base content.

Requirements

What you’ll need

1+ years’ experience
Accounting / Finance background (degree or equivalent practical experience)
Proven experience in application/software support (ERP, property systems, or SaaS platforms)
Strong understanding of: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR)
Financial reporting, reconciliations, and month-end processes
Ability to write and execute basic SQL queries for data analysis and troubleshooting
Experience investigating data, system, and workflow issues
Exposure to integrated systems or software interfaces
Experience using ticketing tools (e.g. Jira Service Management, ServiceNow)
Strong communication skills with the ability to engage both technical and non-technical stakeholders.

Benefits

Comp & perks

Join our employee-led resource groups to maximize your experience at work.
Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program.
Utilize 16 hours of paid time to volunteer.
Know great workers? Our generous employee referral scheme rewards you for bringing in talent.
Enjoy peace of mind with our regional-specific healthcare benefits for you and your family.
Big on family? So are we! Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee.
Maintain a fantastic work-life balance with PTO days plus observed holidays.
Further your professional development and growth with our tuition reimbursement offerings.
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year.
And more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLGeneral LedgerAccounts PayableAccounts Receivablefinancial reportingreconciliationsmonth-end processesdata analysistroubleshootingsystem configuration

Soft Skills

communicationproblem-solvingcollaborationprioritizationindependenceproactivityownershipcontinuous improvementengagementadaptability