Motorola Solutions

Manager

• Deliver on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities
• Grow MSI’s role in providing additional services for the customer
• Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
• Manage and lead our relationship with the local service partner
• Manage and lead our relationship with the customer
• Ensure that customer satisfaction goals are met both internally and with the customer
• Procure and coordinate any internal resources that may be needed
• Ensure compliance with response/restoration time commitment
• Remotely diagnose system failure and facilitate call management as applicable
• Manage Emergency Service efforts and escalation procedures

Service Delivery Manager

Security Engineer

• Promote and market Motorola VS&A video products and services within the assigned territory.
• Support Motorola’s sales activities in the assigned territory by creating, nurturing, and responding to sales opportunities for products and services.
• Conduct sales calls, schedule local promotional work, and track sales activities with channel, end user and distributor opportunities using lead and project tracking software databases.
• Work with Avigilon Channel Partners to ensure that their staff have taken the appropriate training to deploy Avigilon’s solutions successfully.
• Find and develop new markets and determine the net need with end-users through channel partners and engage the Vertical and Product Specialist teams to help advance and close opportunities.
• Support the territory leaders in establishing quarterly and annual sales objectives for the assigned territory.
• Collaborate with colleagues including Business Development Managers, Inside Sales, and Sales Engineering.
• Support the territory Regional Sales Director and VP Canada in establishing quarterly and annual sales objectives for the assigned territory.

Regional Sales Manager – Video Security and Access Control

Account Executive

• Develop new business with end customers with emphasis on new account development.
• Meet or exceed assigned revenue and project quotas focused on Avigilon products and services.
• Promote and market Avigilon’s products and services within the assigned territory and named accounts.
• Support Avigilon’s sales activities in the assigned territory and accounts by creating, nurturing, and responding to sales opportunities for Avigilon’s products and services.
• Create and manage a healthy sales funnel.
• Conduct sales calls, schedule local promotional work and track sales activities.
• Work with vertical marketing teams to identify end user engagement opportunities through associations, conferences, and tradeshows.
• Leads video and analytics solution development efforts that best address end-user needs, while coordinating the involvement of all necessary company and partner personnel.
• Prospecting on a daily basis using all tools available will be key to the success of this position.
• Attain “Trusted Advisor” status with customers and Channel Partners to enable increased System and Business Development.
• Sales Forecasting as required.
• Maintain CRM data for new and existing account development.

Channel Sales Executive

Field Engineer

• Install, optimize, and maintain public radio systems (VHF, UHF, 700/800), 911/ECW/Airbus equipment, NG911 infrastructure, and NICE public safety systems.
• Conduct routine preventative maintenance, with an emphasis on trend analysis and documentation, to ensure continuous system operation.
• Develop effective solutions for complex technical challenges encountered during system implementation, upgrades, and ongoing support.
• Stay current with the latest technologies and troubleshooting methods in transport, communications, and RF systems.
• Work collaboratively with system managers, engineering, project management, sales, system technologists, and partners to design, implement, optimize, and transition advanced communication systems that meet or exceed customer expectations.
• Participate in a 50% on-call rotation and travel 25-50% within the T7 region as needed.

Senior Field Service Technician

Operations

• Manage the end-to-end processing of customer sales orders, including order entry, validation, and tracking, ensuring accuracy and adherence to company policies and procedures.
• Act as a primary point of contact for customer inquiries regarding order status, product availability, and delivery schedules, providing timely and professional responses.
• Collaborate closely with Sales, Logistics, Production, and Finance teams to resolve order-related issues, discrepancies, and special requests.
• Monitor order backlogs and proactively communicate potential delays or changes to customers and relevant internal stakeholders.
• Generate and analyze reports on order volume, fulfillment rates, and customer service metrics to identify trends and areas for improvement.
• Assist in the development and documentation of order processing procedures and best practices to enhance operational efficiency.
• Participate in cross-functional projects aimed at improving customer order experience and supply chain effectiveness.
• Handle order escalations and work towards swift resolutions, ensuring minimal disruption to customer operations.
• Ensure compliance with all relevant international trade regulations and company policies related to order fulfillment and shipping.

Coordinator III – Customer Order Operations

• Achieve or exceed assigned quota
• Provide visibility on the performance of assigned region
• Understand client business goals and define security solutions
• Prepare and demonstrate product capabilities to clients
• Work with account teams to define security solutions
• Target new logo's and lead sales efforts
• Represent the company at security conferences and events
• Serve as a conduit between prospects, clients, and account teams

Cybersecurity Sales Account Executive – West Region

Support Engineer

• Provide in-depth investigation and resolution of customer cases related to software and services
• Cover a phone queue & email queue for customer requests
• Collaborate closely with ecosystem teams to optimize processes
• Partner with teams to prioritize fixes and new releases
• Ensure documentation of potential FAQs and tips
• Cultivate and maintain strong relationships with key customer contacts
• Monitor and manage cases, accepting coaching when needed
• Participate in knowledge article creation and utilization
• Attend customer meetings for issue resolution
• On-call rotation for after-hours system outages

Technical Support Specialist

Product Manager

• Define, articulate, and evangelize the product vision and strategy for the subscription IT platform.
• Act as the primary thought leader for subscription technology and business models.
• Own, build, refine, and prioritize the Product Backlog to deliver maximum business value and user satisfaction.
• Deeply understand and provide expert guidance on business requirements for subscription models.
• Serve as a primary strategic partner to business stakeholders, using thought leadership to influence and guide decisions.
• Actively participate in all Agile/Scrum ceremonies and provide timely clarification and acceptance of completed work.
• Define key performance indicators for the subscription product and use data analysis to uncover strategic insights.

IT Subscriptions Product Owner

Pre-sales Engineer

• Oversee presales opportunities and development of complex projects, managing all stages from scope definition through project closure
• Architect and own solutions proposed to public safety customers
• Work closely with Sales team and various stakeholders to deliver customer driven, world class solutions
• Develop, construct, evaluate, and refine system solutions and architectures to align with client demands
• Take an active role in leading and mentoring other engineers within the team
• Drive sole source & RFP projects to completion
• Collaborate with project team members in the development of proposed solutions
• Work with third-party vendors to develop fully integrated solutions

Senior Presales Engineer

Sales

• Manage the Product Data Hub (PDH) project, leading the end-to-end execution with cross-functional initiative.
• Serve as a bridge between IT and Business by translating complex technical requirements into a clear adoption plan.
• Create and implement a comprehensive change management plan for the PDH rollout.
• Identify and coordinate with key stakeholders to execute the change management plan.
• Lead critical awareness conversations and present status updates to senior leadership.
• Coordinate training sessions and materials to prepare users for new tools.
• Assist in developing and executing the strategy for AI adoption across the sales organization.
• Support the Sales Enablement team by creating engaging training materials, playbooks, and more.

Sales Enablement – Product Data Hub Specialist

Backend Engineer

• Lead engineering execution for Assist Chat across web, mobile, and embedded clients.
• Design scalable, secure, and resilient systems that support real-time AI interactions and large language model (LLM) integration.
• Collaborate cross-functionally with product managers, designers, researchers, and AI/ML engineers to build intuitive, performant features.
• Mentor and unblock engineers across the team, raising the technical bar through code reviews, pair programming, and architecture discussions.
• Drive technical direction making decisions that balance velocity, quality, and safety in public safety environments.
• Shape engineering culture through pragmatic leadership and a bias for action.
• Steward the product lifecycle by ensuring its development, delivery and continued operation in production while addressing issues proactively to support its long-term success.