Motorola Solutions

Sales

• Proactive outreach to existing customers in region
• Build positive, trusted relationships with existing end users
• Qualification of inbound sales leads
• Respond to inbound customer inquiries
• Lead discovery calls and web demos
• Work with Channel Sales Executives to grow business
• Manage Opportunities <$50k through the channel sales cycle
• Utilize Salesforce to manage leads and customer activity
• Travel required (50%) for participation in local industry events and conferences

Channel Sales Associate

• Develop and execute territory business plans
• Build relationships with key personnel at channel partners who drive Pelco business
• Identify and understand customer challenges and recommend Pelco solutions
• Develop new opportunities with channel partners
• Support channel partners on joint end-user customer visits
• Provide Pelco product training
• Conduct product demonstrations
• Communicate key information on new products, announcements, and promotions
• Execute and support regional marketing events
• Develop and maintain healthy opportunity pipeline
• Conduct quarterly business reviews and monthly pipeline reviews with channel partners
• Provide accurate territory forecasting to sales leadership
• Assist channel partners with quotations and proposals
• Collaborate with Pelco colleagues including Business Development Managers, Vertical Managers, Inside Sales, and Technical Sales Engineering
• Meet/exceed assigned territory revenue targets
• Perform other related duties as assigned

Regional Video Sales Manager

Account Manager

• Develop relationships with PCR Partners and educate the Partners on PCR solutions
• Collaborate with Motorola's product, marketing, and field sales teams to ensure the smooth rollout of promotions and business initiatives
• Work with PCR Partners to ensure that their staff have taken the appropriate training to deploy Motorola PCR solutions successfully, initiate live product training demonstrations
• Support Motorola’s PCR sales activities in the assigned territory by finding and developing new markets and determining the net need with end-users through channel partners and engage the Channel Sales Executives to close the opportunities
• Support the territory leaders in establishing quarterly and annual sales objectives for the assigned Channel Partners in the territory
• Track sales activities using lead and project tracking software databases
• Collaborate with colleagues including Channel Sales Executives, Area Sales Manager(s), Inside Sales, and Sales Engineering
• Utilize Motorola's proprietary resources and tools to implement effective sales enablement initiatives

Channel Account Manager – West Region

Performance Marketing

• Define and lead the North America performance marketing strategy across: Paid Search (Google Ads, Microsoft Ads)
• Paid Social (LinkedIn, Meta)
• Demand Generation (YouTube, Display, Programmatic)
• Manage and optimize multi-million-dollar media budgets
• Own performance metrics tied to business outcomes: Pipeline generation, Cost per opportunity, Conversion rates across funnel stages.
• Partner with Sales and SDR teams to improve lead quality, follow-up, and conversion
• Lead the development and execution of account-based marketing (ABM) programs
• Unify paid media execution and regional campaign strategy into a single operating model
• Ensure best practices across audience targeting, creative and messaging, landing page performance
• Translate performance data into actionable insights and strategic recommendations

Senior Manager, Performance Marketing

Project Manager

• Leads large programs or portions of very complex programs up to $10M.
• Directs and coordinates the work activities of project teams.
• Capable of managing/supervising other disciplines/technology within a project.
• Communicates with key customer stakeholders.
• Conducts needs assessments and requirements gathering.
• Defines and develops program scope, objectives, detailed plans, budgets and metrics for large projects and/or portions of complex projects.
• Manages projects from inception to completion (or transition), including tracking and evaluation of project performance.
• Responsible for adherence to program plan, quality metrics and budgets for projects.
• Recommends corrective actions and implements changes.
• Identifies and mitigates risks; develops and implements risk mitigation plans.
• Procures internal and external resources.
• Allocates project staff with required competencies to meet project objectives.
• Acts as primary interface to internal teams.
• May manage challenging vendor relationships.
• Responsible for direct communication to relevant senior stakeholders.
• Leads moderately-complex communications and/or negotiations with internal or external clients.
• Identifies and manages program enhancements and process improvements.
• Conducts project reviews throughout the life of the project.
• Creates a motivated team environment with support, engineering, other SI resources and resources from other departments, as needed.

Senior Project Manager

• Act as the primary point of contact for OEM/Prime accounts.
• Manage the complete near-term sales cycle for OEM / Primes.
• "Hunt" for and identify new opportunities for Silvus insertion within named OEM / Prime accounts.
• Establish and maintain strong technical and business relationships with engineers, program managers, and procurement officers.
• Contribute to building a robust pipeline of B2B opportunities.
• Develop and maintain a deep technical understanding of our MIMO solutions.
• Stay updated on trends, changes, and competitor actions in the market.

Director of Sales – OEM/Prime Partners

Customer Support

• Manage the Silent Sentinel Fixed Video Service business effectively and efficiently.
• Provide customers a single point of contact for Customer management and ensure service delivery and Service Level Agreements (SLA) compliance.
• Work with customers to discuss concerns and drive corrective actions to closure.
• Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables.
• Ensure that Customers receive appropriate and timely reporting as required by the Services Contract.
• Manage sub-contractors deliverables and adherence to agreed scope and outcomes.
• Manage product quality issues as needed.
• Engage as needed in the case management process to ensure proper service delivery.
• Assist partners and vendors as needed with payment and billing issues.
• Identify and implement areas for improvement to ensure improved service quality and best practice delivery.
• Ensure all operational documentations remain up to date and relevant.
• Manage third party vendors as needed.
• Manage contract change management as needed.
• Work closely with the Motorola Program Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery.
• Work with customer and field teams to create and/or update existing Customer Support Plans (CSP).
• Create customer and service provider Statements of Work.
• Execute contract documents and obtain customer purchase orders.
• Manage the service contract renewal process for all assigned lower complexity service agreements.

Customer Support Manager – Silent Sentinel

Field Engineer

• Responsible for the Implementation of complex communication system infrastructure and technical support of specialized sub-systems and product applications.
• Troubleshoot software-driven electronics, IP networks, server and network hardware, and performance verification and optimization of RF and broadband architecture.
• Team with Systems Engineering, Project Management, and Sales personnel to effectively design, implement, optimize, test, cutover, and document advanced communication systems that meet or exceed customer expectations.
• Provide weekly reports of activities and accomplishments.
• Utilize system design drawings, planners, and product documentation to oversee the onsite installation of network, server, and RF equipment.
• Provide as-built information for the final system documentation package.
• Perform onsite and remote configuration of network, server, RF, and databases, utilizing network design tools and customer input.
• Troubleshoot networks, servers, databases, and RF infrastructure using system logs and tools.
• Perform acceptance testing using product and system test plans.

Customer Advocate

• Manage a portfolio of customers within an assigned region.
• Engage end users and key stakeholders to ensure our solutions are successfully onboarded and configured for real-world workflows.
• Ensure customers realize the full value of Motorola Solutions’ hybrid-cloud portfolio.
• Drive high adoption of licensed features, focusing on daily active usage and mission-critical workflows.
• Monitor account health via adoption, license activation, utilization, and customer feedback data.
• Collaborate closely with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal.

Customer Success Advocate

Network Engineer

• Design and implement network solutions supporting NGCS infrastructure, including ESInet connectivity between PSAPs, carriers, and data centers
• Configure and support Layer 2/Layer 3 networking including BGP, OSPF, VRRP, QoS, ACLs, NAT, and DNS
• Support integration with carrier networks and third-party providers (OSP interconnects, backhaul, transport)
• Deploy and maintain network components including switching, routing, firewalls (e.g., FortiGate), load balancing, and DNS services
• Participate in network architecture design, capacity planning, and performance optimization
• Develop and execute Methods of Procedure (MoPs) for network upgrades, expansions, and maintenance activities
• Support change management processes, including participation in internal and customer CAB reviews
• Troubleshoot complex network issues across distributed environments and drive resolution to completion
• Collaborate with Product, Deployment, and Operations teams to improve reliability, scalability, and operational efficiency

Staff Network Engineer

• Provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products.
• Manage government contracts with responsibility for the successful delivery of service products for local government customers.
• Manage relationships with external partners for delivering service products to customers and is responsible for contract renewals, proposals, accurate forecasting, and meeting P&L and receivables goals.
• Responsible for marketing sophisticated/integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect sales teams.
• Provide a single point of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance.
• Engage in the case management process for appropriate service delivery and to ensure proper contractual obligations are met.
• Lead and manage coordination of variation and other change request response and implementation of approved changes.
• Work with customers on up-sell/cross-sell opportunities.

Senior Customer Support Manager

Manager

• Provides tailored technical customer operations support.
• Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance.
• Executes customer operations policies and procedures.
• Builds and maintains positive, effective, and mutually beneficial-working alliances with customers.
• Initiates problem solving action and follows through to resolution.
• Performs root-case analysis of problems to formulate and recommend improved alternative operations.
• Leads process improvement initiatives.

CAD Systems Manager

• Leads highly complex, large public safety applications (CAD/Mobile/Records/Jail) projects
• Leads and directs the work activities of the project team across organizational boundaries
• Drives strategic relationships between internal and external teams
• Resolves issues between internal and external groups
• Responsible for the profit level for all projects under their control
• Project budget and schedule
• Establishing and maintaining a communication plan with project teams and customers
• Establishing and executing a risk assessment and mitigation plan
• Establishing and maintaining a quality plan
• Approving invoices
• Providing system integration quotations and statements of work
• Responsible for creating, distributing, and presenting various project status reports and results
• Works with the Project Management Office to identify and implement process improvement and best practices across the Project Management discipline
• Participate in pre-contract evaluation of contract terms and scope in order to evaluate and mitigate potential risks/gaps
• Participation in pre-contract oral presentations and customer negotiations

• Remote position and candidates can be located anywhere in the US.
• The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager.
• Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications.
• Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments.
• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment.
• Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project.
• Ensures that installation/quality issues are resolved in a timely and efficient manner.
• Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades.

Field Engineer – Emergency Call Handling

• Develop a trusted advisor relationship with customers, stakeholders, and executive sponsors to ensure they are leveraging the solution(s) to achieve full business value
• Serve as the voice of the customer, elicit and collect feedback to drive continuous improvement across all areas, including onboarding, training, and product development
• Educate customers on new product features and capabilities
• Partner with internal stakeholders to align account activities with the customer's business case and strategy
• Coordinate and participate in regional customer / user group meetings, designed to drive product utilization, share best practices and to obtain feedback from customers
• Monitor customer health, adoption, utilization, customer sentiment and other metrics across products and verticals, throughout the customers’ journey
• Help negotiate and drive renewals. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
• Utilize multiple tools to engage with customers both proactively and reactively
• Achieve monthly, quarterly, and yearly goals and defined objectives related to customer adoption, retention, and renewals
• Identify opportunities for expansion and cross-sell
• Attend and participate in industry events and conference