Senior Customer Support Manager

Sr. Customer Support Manager at Motorola Solutions managing service delivery and relationships with government entities.

Posted 5/21/2026full-timeRemote • New Jersey, New York, Pennsylvania • 🇺🇸 United StatesSenior💰 $80,000 - $110,000 per yearWebsite

Key responsibilities & impact

Provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products.
Manage government contracts with responsibility for the successful delivery of service products for local government customers.
Manage relationships with external partners for delivering service products to customers and is responsible for contract renewals, proposals, accurate forecasting, and meeting P&L and receivables goals.
Responsible for marketing sophisticated/integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect sales teams.
Provide a single point of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance.
Engage in the case management process for appropriate service delivery and to ensure proper contractual obligations are met.
Lead and manage coordination of variation and other change request response and implementation of approved changes.
Work with customers on up-sell/cross-sell opportunities.

What you’ll need

4+ years of experience in one of the following: Lifecycle Services, Account Management, Management, Customer Service, Sales, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.
Must be able to obtain background clearance as required by government customer(s)

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Lifecycle ServicesAccount ManagementCustomer ServiceSalesSystems ImplementationIntegrationProject ManagementPublic SafetyTechnical Services Sales

Soft Skills

customer focusrelationship managementcommunicationcoordinationnegotiation