Motorola Solutions

Platform Engineer

• Build real-time voice AI features for emergency response workflows.
• Design and operate LLM-powered systems that support human 911 telecommunicators.
• Own features across the stack, from backend services and AI pipelines to frontend interfaces and internal tools.
• Work on low-latency audio processing, streaming systems, telephony integrations, and human-in-the-loop AI workflows.
• Help integrate speech models, LLMs, and emerging AI technologies into production systems.

Junior Software Engineer, AI Agent Platform

Cloud Engineer

• Own and define a compelling vision for the Service Cloud ecosystem
• Partner with business stakeholders to create and execute strategy, roadmap, and goals
• Lead prioritization, grooming, maintenance, and health of the product backlog
• Translate high-level strategic priorities into clear, actionable, and high-quality user stories and tasks for the engineering team
• Work closely with global development teams to ensure timely and accurate delivery
• Participate in sprint planning and reviews
• Provide clarifications and decisions promptly to keep the development process moving efficiently
• Partner with CX/UX to design intuitive journeys
• Define and track product KPIs to measure success and drive continuous improvement
• Partner strategically with Customer Service, Finance, Supply Chain, Marketing, Sales, and IT

Service Cloud Product Owner

Manager

• Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
• Manage and lead our relationship with the local service partner
• Manage and lead our relationship with the customer
• Ensure that customer satisfaction goals are met both internally and with the customer
• Procure and coordinate any internally resources that may be needed
• Ensure compliance with response/restoration time commitment
• Remotely diagnose system failure and facilitate call management as applicable
• Manage Emergency Service efforts and escalation procedures

Video Systems Manager

• Oversee and maintain the customer's Astro 25 Trunking LMR system.
• Perform daily maintenance of critical infrastructure.
• Troubleshoot and repair equipment in a timely manner.
• Manage the full lifecycle of subscriber units.
• Provide technical training and clear recommendations on Motorola LMR products.
• Communicate complex technical concepts effectively.

Onsite LMR Technical System Manager

Product Manager

• Partnering with businesses leads and your IT peers to understanding the demand and offers, and driving dialogue on streamlining offers within guard rails
• Accountable for working with business partners and IT peers to understand their requirements and translating those into IT requirements for the development teams
• Partner with the CX team to build the simplest experiences for NPIs
• Focus on enabling cross-sell offers with the business functional area, especially across the recent mergers and acquisitions
• Accountable for Product roadmap, market analysis, competitive analysis
• Collaborate effectively with both business and IT partners across all functions through prioritization cadences to meet commitments.
• Work through issues and challenges to complete tasks on time and within budget
• Translate rapidly transforming business needs into functional requirements, including proposing alternative solutions or options for implementation.
• Implement engagement review and quality assurance procedures as measured by goals and business satisfaction.
• Identify, define, and enable managed delivery metrics and reporting
• Own a clear and compelling vision of your product
• Ensure alignment with business objectives and finding exponential breakthroughs
• Responsible for maximizing the value of the product & monitor adoption
• Responsible for continuous maintenance of the product backlog
• Accountable for prioritization of features with your business product partner

NPI Product Owner

• Lead the design and operation of real-time voice AI systems that support human 911 telecommunicators at scale.
• Identify and solve the hardest problems in our stack: low-latency audio, streaming, telephony, LLM orchestration, and human-in-the-loop AI workflows.
• Drive engineering excellence across reliability, availability, security, and performance, defining the standards for the team.
• Collaborate with product, design, and operations leadership to translate ambiguous customer and operational problems into technical strategy.
• Mentor engineers to improve their technical work through reviews, design feedback, and pairing.
• Build and evolve evaluation, testing, and observability frameworks for AI-assisted systems.
• Lead incident response and post-incident reviews, ensuring quality runbooks and on-call health.

Senior Software Engineer, AI Agent Platform

• Liaising between IT and business stakeholders in Global Services and Systems Integration teams
• Identify IT solutions in business functional areas
• Help businesses implement technology solutions cost-effectively
• Manage project documentation and drive follow-up on open actions
• Improve business processes and help envision future solutions
• Collaborate effectively with business and IT partners

Global Services and Systems Integration Product Owner

Learning and Development

• Delivering North America (NA) technical training classes for customers, partners, and employees
• Providing detailed technical, administration, and end user instruction on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem
• Providing training recommendations with the Training Consultants during customer planning meetings
• Working closely with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers
• Ensuring comprehensive training delivery to ensure the highest level of knowledge transfer to the students
• Ensuring training delivery is provided to the customer so they are equipped to use, operate, and maintain their Motorola Solutions products and solutions in the most effective and efficient way
• Driving customer satisfaction and strong customer relationships
• Managing training delivery, development, administration, planning, and execution of training events, including testing and maintaining a lab environment

Technical Training Specialist

• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Customer Service Managers, Onsite Servicers, and CMSO Support teams pertaining to the Mobile Video, Command Center Software, and Mission Critical Networks throughout the customer engagement.
• Oversee Servicer Statement of Works (SSOW) with Onsite Servicers and ensure service delivery and Service Level Agreements (SLA) compliance.
• Provide Customers a single point of contact for all items related to Video Services.
• Be accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, case management, and escalation processes.
• Manage and maintain services scope as per services contract and ensure Customers understand their obligations in regard to service deliverables.
• Build value-added relationships within the domain of the account to become the trusted service delivery advisor to the customer.
• Ensure best practices are being adhered to within the customer's environment.
• Deliver consistent service levels by exceeding customer expectations and driving corrective actions to closure.
• Help manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new releases, customer requests, field change orders, and reconfigurations, and be engaged on all upgrade and execution plans.
• Maintain awareness of all complex service matters, including technical solutions implementations, product quality issues and related activities.
• Report on technical performance and provide reviews of relevant service requests open within a customer's environment.
• Ensure effective coordination and support between account teams and supporting technical resources, resulting in adherence to agreed scope, deliverables, and outcomes.
• Have familiarity with video solution deployment methodologies and quality processes.
• Show dedication to delivering and supporting end-to-end solutions with exceptional quality, identifying up-sell or cross-sell opportunities.

Video System Manager

Account Manager

• Manage relationships with a network of distributor branches to ensure successful distribution and sales of Pelco products
• Drive revenue growth and market share by developing strategic plans and executing sales initiatives with distributors
• Cultivate and maintain strong, long-term relationships with key distributor partners
• Accelerate the penetration of Pelco camera offerings and enhance overall sales presence
• Develop and implement comprehensive sales strategies to achieve revenue targets and market expansion goals
• Collaborate cross-functionally with internal stakeholders to support distributor activities
• Conduct regular business reviews with distributors to assess performance, identify opportunities, and address challenges
• Provide product training, sales support, and other operational assistance to distributor sales teams
• Monitor and analyze sales performance metrics, competitor activities, and customer feedback
• Provide regular reports to senior management and recommend improvements to achieve sales targets

Regional Distributor Account Manager

• Deliver on Motorola Solutions Maintenance Agreements by coordinating with local service providers
• Manage and lead day to day activities in meeting contractual commitments
• Manage and lead relationships with local service partners and customers
• Ensure customer satisfaction goals are met
• Work with Customers to formulate future communications requirements
• Report service history statistics and system availability metrics

System Manager

Field Engineer

• Responsibilities include optimization and support of complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems.
• Maintain, optimize, test and document complex communications systems.
• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
• Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.
• Team with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.
• Provide weekly reports of activities and accomplishments.

Service Field Engineer

Director

• Develop and execute strategic initiatives to drive technological innovation, digital transformation, and M&A acquisition integration projects within the organization.
• Identify and achieve "quick wins" to build momentum while pursuing long-term enterprise goals.
• Partner with data science, UX, and analyst resources to design, manage, and scale a comprehensive business intelligence dashboard infrastructure.
• Deliver meaningful, data-driven insights regarding organizational health, NPS, and deployment timelines to senior leaders to facilitate executive decision-making.
• Oversee the cost, schedule, and performance of assigned transformation initiatives, ensuring clear portfolio reporting, risk logs, and executive visibility.
• Build strong partnerships across engineering, finance, legal, operations, IT, and customer success to unblock dependencies, maintain execution momentum, and streamline vendor management.
• Act as a change agent to develop communication, readiness, and adoption plans that ensure smooth rollouts and embed new processes into operational teams.
• Attract, retain, and develop top talent within the office. Mentor and provide direction to both people managers and high-potential individual contributors, fostering a culture of innovation, accountability, and continuous learning.

Director, Transformation & Analytics

Communications

• Manage internal communications plans and employee engagement programs
• Write, edit, and orchestrate compelling internal content
• Plan and execute high-profile internal broadcasts and senior leadership Town Halls
• Partner as a cross-functional advisor to leaders across Global Services

Senior Internal Communications Specialist

• Teaching and instructing agency customers and staff on the use and operating methods of complex software products and services
• Conducting virtual and/or on-site training for Motorola CommandCentral software and designated third party software integrations
• Presenting training using a variety of classroom training methods; including but not limited to Zoom, Google Meet, Google Slides.
• Completing department required reports within set standards and deadlines
• Managing communication with customer and internal stakeholders related to the project and training schedules
• Compile comprehensive training and technical documents, and course material for new and existing products or services
• Measure knowledge transfer and training effectiveness
• Operates under supervision from the CommandCentral Training Team Manager