Motorola Solutions

Systems Engineer

• Lead customer presentations
• System staging
• Complete system documentation
• Live system upgrades
• Ensuring the integrity of the architecture/design
• Individuals will be responsible for carrying out field engineering duties during a radio system upgrade cycle
• He/she will be responsible for upgrading/deploying various devices which include network gear, Windows-based devices, virtual machines and Motorola proprietary devices
• Along with above duties, individuals will be a customer facing technical resource through the upgrade effort
• He/She will be primarily traveling to Northeastern states’ customer locations to carry out their duties.

• Lead customer presentations
• System staging
• Complete system documentation
• Live system upgrades
• Ensuring the integrity of the architecture/design
• Responsible for carrying out field engineering duties during a radio system upgrade cycle
• Responsible for upgrading/deploying various devices which include network gear, Windows-based devices, virtual machines and Motorola proprietary devices
• Customer facing technical resource through the upgrade effort
• Primarily traveling to Northeastern states’ customer locations to carry out their duties

Security Engineer

• Review and understand common frameworks such as: NIST CSF, NIST 800-53 series, HIPAA, CJIS, ISO 27001, and NIST 800-171
• Assist in applying frameworks to a real organization or system.
• Capture documentation for meeting the requirements of a framework or certification
• Assist with preparing an organization to align with 1 or more common cybersecurity frameworks.
• Create slide shows to communicate information to customers in written format.
• Help generate reports on customer's alignment with common frameworks.
• Depending on the individual's skill set, there may be some system administration and programming tasks available.

Cybersecurity Internship

Manager

• Act as the primary, senior-level escalation point for all service, maintenance, and support issues for the high-touch public safety customer base in Southeast New York.
• Proactively engage with the customer's points of contact to maintain a robust, trust-based relationship, anticipating needs and mitigating potential service disruptions.
• Take full ownership of the end-to-end maintenance operation, including resource allocation, service delivery schedules, and adherence to Service Level Agreements (SLAs).
• Oversee the efficient and effective deployment of support resources to meet all operational and strategic service requirements.
• Continuously monitor, analyze, and report on key performance indicators (KPIs) related to service delivery and maintenance, implementing corrective actions as necessary to ensure high standards of performance.
• Provide regular, comprehensive updates to the T2 RSM on the status of customer operations, outstanding escalations, and strategic initiatives.

Systems Manager

• Provides tailored technical customer operations support
• Develops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance
• Adheres to Motorola and the Customer’s Change management policies and procedures
• Initiates problem-solving action and follows through to resolution
• Ensure that reported incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution
• Monitor system(s) to determine any negative performance impacts, and engage appropriate resources when necessary
• Assist with technical system requirements analysis
• Perform periodic system maintenance and software patching

Infrastructure System Manager

Administrative Assistant

• Handing and/or receiving complaints, incidents, issues
• Claims processing
• Contract & document review
• Data entry
• Logging, pulling evidence
• Estimates & quotes
• Internal audits
• 40% outbound calling debtors to discuss findings of claim review
• Remediations
• Report generation

Complaints Administrative Assistant

Technical Project Manager

• Develops, manages, and implements the master project plan using automated project management tools, processes, and procedures.
• Defines and measures the performance relating to achieving specific goals.
• Leads a multidisciplinary project team to achieve successful project completion.
• Understands business implications on all projects.
• Acquires and maintains a high level of understanding of relevant internal organizational workflows and practices.
• Utilizes best practice project management methodologies to ensure maximum project effectiveness.
• Serves as the primary point of contact for customers, subcontractors, and internal staff for the project.
• Establishes and maintains contact with customers and channel partners as relates to their specific projects.
• Provides regular status updates.
• Organizes and facilitates meetings with internal and external customers to ensure the achievement of project goals, milestones, and deadlines.
• Interfaces with customers and related project managers and channels.
• Leads scheduling status reviews with team members to track current status against planned progress.
• Provides ongoing assessment and mitigation plans of the risks associated with a project.
• Alerts management of any problem(s) that could severely or adversely affect the project achievements; prepare a plan of action to resolve issues.
• Accountable for financial success on the projects.
• Maintains project budgets (labor and capital) and financial objectives (revenue, margin, and cash).
• Analyzes project costs and leads cost status reviews with other team members and management to track current status against planned progress.
• Ensures designated standards and processes are followed for assigned projects.
• Responsible for monitoring & executing the change management plan per sold contracts.

Federal Software Project Manager

• Conduct regular audits of internal workflows to ensure adherence to client Service Level Agreements (SLAs) and internal protocols
• Receive, investigate, and document all incoming complaints, operational incidents, and compliance breaches
• Monitor legal items and regulatory updates, ensuring the QA department and broader production teams are informed of changes that impact day-to-day operations
• Extract and analyze monthly audit reports to measure department performance
• Collaborate with the production teams to refine standard operating procedures (SOPs) based on audit findings to minimize future risks

Compliance Administrative Assistant

• Lead customer presentations
• System staging
• Complete system documentation
• Live system upgrades
• Ensuring the integrity of the architecture/design
• Responsible for carrying out field engineering duties during a radio system upgrade cycle
• Customer facing technical resource through the upgrade effort
• Travel to Southeastern states’ customer locations to carry out duties

Sales

• Direct and oversee the entire sales process, targeting customers in line with the company's strategic objectives.
• Responsible for not only initiating customer interaction, but also guiding the final sales and ensuring successful follow-up.
• Establish and maintain relationships with partners and customers in the United States Federal market.
• Identify new programs, market segments, and opportunities that build on the company’s core MIMO solutions.
• Participate in trade shows, conferences, and customer events to support sales development.
• Stay updated on market trends, changes, and competitor actions that may impact the company's positioning.
• Contribute to building a robust pipeline of business opportunities.
• Regularly update the CRM database with a forecast of opportunities to help inform key business decisions.
• Develop and maintain a deep understanding of our MIMO solutions.
• Foster a customer-centric approach in all dealings. Promptly address any customer concerns or complaints and use feedback to provide improvements.
• Travel Requirements: Up to 50% of the time, but variable.

Director of Sales, Federal Civilian, Law Enforcement Agencies

Hardware Engineer

• Design, code, and debug C/C++ firmware for embedded Linux or RTOS platforms on ARM microcontrollers and processors.
• Implement and test peripherals (e.g., I2C, SPI, UART), communication protocols, and core system features following best practices.
• Develop, execute, and document unit, integration, and system-level tests.
• Use tools such as JTAG, oscilloscopes, and logic analyzers to diagnose and resolve hardware-software issues.
• Partner with hardware engineers during board bring-up, verify peripherals, and integrate drivers.
• Develop and maintain manufacturing test tools, resolve firmware issues during production, and collaborate with operations teams to optimize deployment processes.
• Create technical documentation, track tasks using Git and project management tools, and stay updated on embedded system best practices.

Firmware Engineer II

• Identify market-leading organizations and high-potential targets in strategic geographies and vertical sectors to broaden market penetration.
• Work with internal shops and FSO teams to provide training and build partnerships.
• Formulate territory growth strategies and conduct market trend analysis.
• Direct the "Activation" phase for newly onboarded partners and ensure proficiency in installation and servicing.
• Act as a subject matter expert and lead Proof of Concepts (PoCs) and professional demonstrations.
• Institute a transition from transactional sales to monetizing the entire product lifecycle.
• Collaborate closely with Territory Managers for seamless partner transitions.
• Provide training and resources regarding the strategic significance of assigned product lines.

Service Manager – Video Services

Customer Support

• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, Onsite Servicers, and CMSO Support teams throughout the customer engagement.
• Provide Customers a single point of contact for Contract management and ensure service delivery and Service Level Agreements (SLA) compliance.
• Be accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, case management, and escalation processes.
• Manage and maintain services scope as per services contract and ensure Customers understand their obligations in regard to service deliverables.
• Build value-added relationships within the domain of the account to become the trusted service delivery advisor to the customer.
• Deliver consistent service levels by exceeding customer expectations and driving corrective actions to closure.
• Help manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new releases, customer requests, field change orders, and reconfigurations.
• Maintain awareness of all complex service matters, including technical solutions implementations, product quality issues and related activities.
• Manage the service contract renewal process for all assigned service agreements; including but not limited to customer inventory updates, SOW updates, CSP updates, 3rd party vendor pricing updates / changes.

Video Customer Support Manager

Sales Engineer

• Provide pre- and post-sales technical support including system planning, customer training, system optimization, etc.
• Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies.
• Prepare and conduct product demonstrations for customer visits and equipment evaluations.
• Visit customer sites to provide technical support and deliver training.
• Troubleshoot failures and abnormal situations in the field.
• Collect and analyze field failures and abnormalities and provide feedback to the development team.
• Help design engineers reproduce and troubleshoot problems.
• Participate in resource allocation and hardware maintenance to support different sales and business development activities.
• Help drive future product development.
• Travel requirements – 50%; frequent travel for meetings, events, and demonstrations.

Sales Engineer – DoD

• The Systems Engineer will be responsible for the public safety design and implementation of solutions for Motorola’s ASTRO 25 and adjacent technologies for State and Local government agencies
• Design and implementation of the radio network including infrastructure, subscribers, mobile backhaul and WAN and CEN networks
• High level of customer and consultant interaction involving customer design reviews, customer witnessed staging and acceptance testing events, coverage acceptance testing, live system upgrades, and troubleshooting efforts
• System buildout, configuration and acceptance testing in both lab staging and field environments
• Radio coverage testing, frequency analysis and interference mitigation
• Radio system licensing (FCC/Industry)
• Preparation of system fleet map, encryption and radio programming templates
• Complete system documentation
• Live system cutovers and upgrades

Systems Engineer

Systems Engineer

Cybersecurity Internship

Systems Manager

Infrastructure System Manager

Complaints Administrative Assistant

Federal Software Project Manager

Compliance Administrative Assistant

Systems Engineer

Director of Sales, Federal Civilian, Law Enforcement Agencies

Firmware Engineer II

Service Manager – Video Services

Video Customer Support Manager

Sales Engineer – DoD

Systems Engineer – Systems Design & Implementation