Senior Field Engineer – ECH SME

Motorola Solutions

Field engineer deploying Motorola Solutions’ emergency call-handling technologies. Configuring, testing, troubleshooting, and supporting cloud and on-premise public-safety systems during frequent US and international travel.

Posted 8/19/2026full-timeRemote • Illinois, Iowa, Louisiana, Minnesota, North Carolina • 🇺🇸 United StatesSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and troubleshooting Emergency Call Handling solutions, with a strong focus on cloud-based applications and system integration. Proficient in managing deployment processes, ensuring quality, and maintaining subject matter expertise in public safety technologies.

Highest-signal resume keywords

Cloud-Based Application TroubleshootingEmergency Call Handling Solutions ConfigurationCompTIA Network+ CertificationCompTIA Security+ CertificationPublic Safety Applications Deployment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System ConfigurationSite Verification TestingAPI IntegrationsServer VirtualizationDatabase ServersLinux Operating SystemsTelephony KnowledgeSIP InterfacesActive DirectoryNetwork Troubleshooting

Soft Skills

Independent OperationTime Management

Tools & Technologies

Cloud-Hosted ApplicationsNetwork SwitchesFirewallsRoutersESXIKVMRedHat

Certifications & Qualifications

CompTIA Network+CompTIA Security+

Industry Keywords

Public Safety TechnologiesIP ProductsACD Call RoutingCloud MigrationsProduction Deployment

Tech Stack

Tools & technologies

CloudFirewallsLinux

About the role

Key responsibilities & impact

Perform system configuration for supported and assigned Emergency Call Handling solutions, including hybrid cloud and SaaS-based applications
Perform site verification testing before cutting sites into production
Configure and troubleshoot connectivity between local site infrastructure and cloud-hosted application environments
Support customers and channel partners during production deployment
Document solution changes, including cloud tenant configurations and API integrations
Ensure installation and quality issues are resolved efficiently
Participate in developing and approving Methods of Procedure for cloud migrations and system upgrades
Participate in pre-contract oral presentations and customer negotiations as required
Maintain subject matter expertise in emerging cloud-native public safety technologies
Report to the ECH Field Engineer Manager
Be accountable for on-site configuration, testing, cut, and post-cut support for on-premise and cloud-hosted ECH solutions

Requirements

What you’ll need

High School diploma, Associate's or Bachelor's degree in Computer Science, Engineering, IT, or Technology
Must have 5+ years of experience working in an Engineering or Technical environment
3+ years of experience in the deployment or Integration of complex IP products and systems
CompTIA Network+ AND Security+
Experience with cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory)
Experience with server virtualization, database servers, server and workstation operating systems, Linux, network switches, firewalls, and routers
Telephony knowledge related to analog lines and PRI, including troubleshooting and physical configuration/termination
Familiarity with ACD call routing and provisioning
Familiarity with SIP interfaces and call flow ladders for troubleshooting and SBC provisioning
Basic Active Directory knowledge pertaining to account segregation and role assignments
Ability to operate independently and self-manage time based on objectives and goals
Must possess or be eligible for a US passport for international travel up to 75%
Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available
Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred
Relevant cloud certifications preferred/are a plus
Candidate ideally should be familiar with virtual machine deployments and hosted systems, ESXI/KVM RedHat
Candidate ideally should be familiar with Cisco switch configurations

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan