Customer Success Manager

Motorola Solutions

Customer Success Manager driving customer satisfaction and retention at Motorola Solutions. Building strong customer partnerships to foster loyalty and success with their enterprise software platform.

Posted 7/23/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer advocacy and relationship management, focusing on user adoption and satisfaction within B2B SaaS environments. Proficient in developing Customer Success Plans and utilizing CRM software to enhance customer retention and engagement.

Highest-signal resume keywords

Customer AdvocacyB2B SaaS ExperienceCRM Software ProficiencyStrong Communication SkillsRelationship-Building

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

Customer Success Platforms

Industry Keywords

Customer RetentionUser AdoptionCustomer Success PlanKey Performance IndicatorsStrategic Partner Relationship

About the role

Key responsibilities & impact

Engage with Customers post-sale to drive user adoption and satisfaction, ensuring high Customer retention.
Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts.
Work with targeted Customers to develop a proactive individual Customer Success Plan including establishing critical goals and key performance indicators.

Requirements

What you’ll need

4+ years of experience in customer advocacy, sales, engineering, or project management.
Proficiency in CRM software and Customer Success platforms.
Experience with B2B SaaS platforms
Ability to obtain necessary background clearance as required by customers.
Strong communication and relationship-building skills, with a customer-focused mindset.

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave