Customer Support Technician I

Motorola Solutions

Customer Support Technician resolving hardware and software issues for Motorola Solutions’ public-safety communication systems. Supporting customers through tickets, phone, email, and engineering escalations.

Posted 8/5/2026full-timeRemote • Florida, Texas, Utah, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical troubleshooting of hardware and software incidents, ensuring operational stability through effective monitoring of system health metrics. Proven ability to deliver exceptional customer service and collaborate with engineering teams for rapid issue resolution.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting Hardware IssuesTicketing Systems ProficiencyCustomer Service SkillsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingSystem Performance MonitoringIssue TrackingOperational Stability MaintenanceTechnical Concept Explanation

Soft Skills

Customer ServiceCollaborationCommunication

Tools & Technologies

Ticketing Systems

Certifications & Qualifications

Background ClearanceCJIS Security Policy Compliance

Industry Keywords

Technical SupportSystem AvailabilityHigh-Security AreasGovernment Customers

About the role

Key responsibilities & impact

Analyze and resolve technical support tickets to help maintain continuous system availability
Observe system performance metrics and troubleshoot hardware or software issues
Collaborate with engineering teams to escalate complex issues and support rapid resolution
Provide technical support to customers via phone, email, and ticketing systems
Oversee issue tracking to maintain high customer satisfaction
Assist in building internal knowledge resources

Requirements

What you’ll need

High School Diploma
2+ years of experience in Technical Support
Technical troubleshooting of hardware and software incidents
Experience with ticketing systems
Ability to monitor system health metrics and maintain operational stability
Ability to explain technical concepts clearly to non-technical partners
Customer service experience delivering technical assistance under tight timelines
Team collaboration across departments on technical escalations and solution delivery
Ability to obtain background clearance as required by government customers
Successful completion of a stringent fingerprint background check under the U.S. Department of Justice CJIS Security Policy
Legal authorization to work in the U.S. indefinitely
Ability to work in high-security areas
Travel under 10%
Bachelor's degree or equivalent practical experience welcomed

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan