CAD Systems Manager

Motorola Solutions

. Provides tailored technical customer operations support.

Posted 5/21/2026full-timeSeverna Park • Maryland, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

FirewallsJavaScriptMS SQL Server.NETSQL

About the role

Key responsibilities & impact

Provides tailored technical customer operations support.
Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance.
Executes customer operations policies and procedures.
Builds and maintains positive, effective, and mutually beneficial-working alliances with customers.
Initiates problem solving action and follows through to resolution.
Performs root-case analysis of problems to formulate and recommend improved alternative operations.
Leads process improvement initiatives.

Requirements

What you’ll need

High School diploma, Associates, or Bachelors degree, plus 3 years of experience in one of the following areas: Public Safety Applications, Customer Support, IT, Records Management Systems, or Technology
Must be able to obtain a background clearance as required by our government customers.
3+ years of IT or Public Safety experience
3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred
Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
Experience creating positive working relationships with customers and application end users.
Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
Excellent verbal and written communication skills.
Comfortable working both alone and in a team environment.
Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
Experience with Public Safety Applications including CAD and Mobile
Experience with Virtualization software
Experienced with Network Load Balancing (NLB) and Clustering
Experience with hardware blades and Storage Area Networks (SAN); HP preferred
Experience with firewalls and routers; Fortigate preferred
Familiarity with JavaScript, .NET, ESRI 10.X and XML
Ability to troubleshoot application system issues including hardware, network and third-party components

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Public Safety ApplicationsCustomer SupportITRecords Management SystemsComputer ScienceNetworkingSystem MaintenanceMicrosoft Windows ServerMicrosoft SQL ServerJavaScript

Soft Skills

problem solvingcommunicationmultitaskingteamworkrelationship buildingprocess improvementoperational efficiencycustomer operations supportroot-cause analysisfast-paced environment

Certifications

MCSAMCSE